--- title: edge CRM Reviews meta_title: 'edge CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 27 reviews by the users' company size, role or industry to find out how edge CRM works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 27 scale: '5' date_modified: '2026-06-15' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # edge CRM Reviews **Vendor:** Tantragyan Technologies Pvt Ltd **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 27 ## About edge CRM Designated as India’s Most Promising CRM, edge CRM is a customer relationship management platform conceived, instigated, and perfected by salespeople for the salespeople. edge CRM is a completely customizable CRM suitable for all business sizes pertaining to every industry profile. Engineered with the focus on relationship building and ease of operation, edge CRM boasts of an AI-driven lead qualifier, cloud-based data capture, 40+ Key Performance Indicators, a preemptive dashboard, and a robust security framework. edge CRM simplifies your business and helps you build relevant strategies with 256+ types of actionable reports and business forecasting to get clear visibility of upcoming challenges. Our mobile-based application allows you access to your complete data and facilitates quick updates on the go. With edge CRM’s in-built Smart PDF Builder and the ingenious edge Assistance, you can create, manage, track, and streamline your tasks with a few clicks. You get a complete overview of your work with edge’s fully comprehensive calendar which facilitates smooth integration with contacts, meetings, calls, and opportunities. edge CRM commits to motivation and appreciation building of the team by gamifying the sales process through a diligent scoreboard and thorough clarity on the performance matrix. Try us now! We at edge promise an in-depth training and undeterred support to your team from day one. It’s time to revolutionize your sales process. ## edge CRM Reviews ### 1. CRM helps businesses manage, track and organize their relationships with customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka G. | Presales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about edge CRM?** A CRM can help you store customer data such as user behavior, how long a customer has been with your business and notes on sales interactions, which you can use to optimize your sales and marketing processes and improve customer service across your organization **What do you dislike about edge CRM?** NO there is nothing missing in this product. Its work propoerly **Recommendations to others considering edge CRM:** CRMs are all about managing relationships with your customers, so it's important to take advantage of the features that can improve their satisfaction. Users can keep track of each customer case individually and see their satisfaction levels. By tracking your customers’ satisfaction, you can work to improve their experience and create better processes for the future. **What problems is edge CRM solving and how is that benefiting you?** Benifits are follows 1) The first and foremost way a CRM will help your business is by keeping all your data organized on a single platform. 2) A CRM will automatically store and retrieve all your contacts whenever you need them. 3) A CRM will show you a list as well as a detailed view of all the tasks that you needed to undertake and will even keep on reminding you to meet your deadlines 4) A CRM will guide you towards the exact stage where you have to put in more effort for the closure of deals. ### 2. Edge CRM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Manojit D. | Software Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about edge CRM?** It's a very user-friendly software that helps you be more efficient in your day-to-day job and has a unique transition across all modules that allows you to keep track of your progress. **What do you dislike about edge CRM?** It has nothing to dislike about it. It's an excellent product. **What problems is edge CRM solving and how is that benefiting you?** It has helped me keep track of my leads on a daily or monthly basis, segregates all of my changes, and sends me notifications to work on according to deadlines. ### 3. Amazing tool to optimise & organise your sales and customer relation activity, even for large team **Rating:** 5.0/5.0 stars **Reviewed by:** Amit H. | Manager-Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about edge CRM?** A. Suppotive team B. customisation of system even for most complex business process C. Very high professional analysis of your requirement D. Decent interface **What do you dislike about edge CRM?** To achieve desired level of customisation input given to developer should present clear understanding, otherwise system gets delayed **Recommendations to others considering edge CRM:** Go for it **What problems is edge CRM solving and how is that benefiting you?** Customer contact management Inquiry processing nd planning, quotation submission, feed bck collection. ### 4. A perfect assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya L. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about edge CRM?** 1) A complete flow of sales and service cycle. 2) It is tool remind us time to time. 3) Very systematic 4) Sending an quote, Proforma invoice tax invoice. Service reports, contract in just few clicks 5) All relevant customer data in pocket with well developed Android and iOS apps. 6) Quick support from support team **What do you dislike about edge CRM?** Nothing as such Area of improvement 1) Page refresh time 2) it can be more easy to use. **What problems is edge CRM solving and how is that benefiting you?** All data in one place, easy to track, It is best assistant in work life ### 5. Edge CRM to strengthen your business **Rating:** 5.0/5.0 stars **Reviewed by:** Ankush I. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about edge CRM?** Its a great tool to use and easily accessible to anyone from any location **What do you dislike about edge CRM?** Unique ID or numbering system for documents should be there **What problems is edge CRM solving and how is that benefiting you?** My CRM data is centralized and directors can monitor the progress any time ### 6. Good Web + Android Application **Rating:** 4.5/5.0 stars **Reviewed by:** Bitsydisplays.com- D. | Product manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2022 **What do you like best about edge CRM?** We can use this from anywhere to track our client requirements & leads so can not miss any important leads, also we can set reminders to give on-time revert to clients. **What do you dislike about edge CRM?** Need new innovative features addon delay. **What problems is edge CRM solving and how is that benefiting you?** can take on-time revert & followup from the client and also check my team activity & response time to the client. ### 7. User friendly software & effective for sales **Rating:** 4.0/5.0 stars **Reviewed by:** Sangita M. | Senior Officer Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about edge CRM?** Quick update & report generation is good..Anyone can learn so fast..Realy usefull for sales people **What do you dislike about edge CRM?** Sometimes thr amount changed automatically in proposal **What problems is edge CRM solving and how is that benefiting you?** As per our industry we are trying to customize as per our requirements. Benefits are: Daily basis review at micro level, We cant loose the business because the CRM continues gives you alerts. ### 8. Excellent UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about edge CRM?** All the information, reports, and the necessary data is available at your fingertips. **What do you dislike about edge CRM?** Didn't came across any such situation... **What problems is edge CRM solving and how is that benefiting you?** Keeping track on the follow-ups, generating reports, giving reminder to the sales person for the lead and opportunities and generating the quotation hassle free. These are the benefits so far we are getting from edge CRM ### 9. Best crm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about edge CRM?** It's intercommunication between management and employee. Easy to understand, easy to use. Well maintained platform. Calander, oppurtunties, orders are mostly used. It's good when compare to others **What do you dislike about edge CRM?** Everything is good accept little complexity. **Recommendations to others considering edge CRM:** Checked. Everything is fine. **What problems is edge CRM solving and how is that benefiting you?** Oppurtunties status and calender events generation. Intercommunication between employees for any conference and meeting ### 10. Good as per industrial Standards **Rating:** 4.5/5.0 stars **Reviewed by:** Hemanth K. | Technical Support and Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about edge CRM?** Easy to Understand the options and required customization is done. **What do you dislike about edge CRM?** More features and Pictorial representations required. **Recommendations to others considering edge CRM:** I recommend to use the CRM for your Company Sales and Service Management. **What problems is edge CRM solving and how is that benefiting you?** Customer relationship and tracking of each and every customer requirements are fulfilled. ### 11. They've done a really good job of taking care of us, & they're willing to go beyond to help us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about edge CRM?** Features that are unparallal, help agents keep the bussiness in pace. **What do you dislike about edge CRM?** Have not able to come one across that can be mentioned. **Recommendations to others considering edge CRM:** Very Productive Software. **What problems is edge CRM solving and how is that benefiting you?** Good Track of Followup & Data maintaining. ### 12. New Age CRM with an edge **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat S. | Senior Business Analyst - Digital Transformation, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2021 **What do you like best about edge CRM?** It is one of the modern CRM available in market with new enhanced features such as Lead Generation, Sales and Marketing, opportunity, Contacts, Customer Service, Reports and Dashboards etc. It is present in both Web and Mobile applications. It gives the capability of storing data over on premise and cloud You get embellished Reports and Dashboards **What do you dislike about edge CRM?** Costly as compared to other CRMs available Many Modules missing such as Machine Learning, Artificial intelligence Sales modules should be enhanced for relationship Managers The cost of implementation should be decreased and free version to be available to ens users for testing Security to be enhanced Mailbox functionality to be enhanced as it should cater to large number of users also. **What problems is edge CRM solving and how is that benefiting you?** Enhanced Customer Relationships Interface easy to use User can easily design process flows without minimal intervention Quick integration with various platforms It can be used for a wide variety of domains such as Banking, Healthcare, Finance ### 13. Personal Assistant! **Rating:** 5.0/5.0 stars **Reviewed by:** Pankti A. | Director **Reviewed Date:** February 08, 2022 **What do you like best about edge CRM?** User Friendly interface. the after sales support team is excellent. good speed, best tool to manage data. **What do you dislike about edge CRM?** Looking for Hr features and inventory management with Edge. **What problems is edge CRM solving and how is that benefiting you?** segregating data, sales reports, annual reports, sales forecast ### 14. I feel Motivated and I always try to learn new things. **Rating:** 5.0/5.0 stars **Reviewed by:** Jyoti V. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about edge CRM?** It's easy to use. User Friendly. Helps in day-to-day activities. **What do you dislike about edge CRM?** I do not have any problem using edge CRM . **What problems is edge CRM solving and how is that benefiting you?** It helps me track the sales activities; thus, it benefits me in my daily work. ### 15. Very Well Organized and Easy to Use CRM. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2022 **What do you like best about edge CRM?** Easy to use Product Manager, Product Repository and Emailing feature. **What do you dislike about edge CRM?** Previous quote editing is not available. **What problems is edge CRM solving and how is that benefiting you?** Easy to use editing and addition tools are available in the product. ### 16. Fulfill All Your Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas Prakash P. | Senior Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about edge CRM?** Develop modules according to the customization of the services and requirements. **What do you dislike about edge CRM?** As I didn't notice anything negative about the product **What problems is edge CRM solving and how is that benefiting you?** To grow the business and track all the activities ### 17. Sales and Marketing management by EDGE **Rating:** 4.0/5.0 stars **Reviewed by:** latika a. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about edge CRM?** Newly created CRM with updated features with easy monitoring and data sharing. Cloud based and provides data security **What do you dislike about edge CRM?** The price is quite high as compared to the available features. Integrating with other systems is not fully exploited. **What problems is edge CRM solving and how is that benefiting you?** Sales and Marketing Automation.The product is simple and flexible providing coordination between the teams. ### 18. Customer experience insight **Rating:** 3.5/5.0 stars **Reviewed by:** Yash J. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about edge CRM?** CRM is the platform for sales teams to manage customer interactions. It is the most critical aspect of any business. I like the way Oracle CRM handles queries and requirements. It helps customers to get better deals and discounts. Many times we had meetings with Oracle about the budget, and they helped us to minimize our expenses and get the desired service. **What do you dislike about edge CRM?** During the high severity issues when we need the Oracle technical support, the delay occurred in getting the acknowledgment of incident manager and engineer alignment. Of course, this is a rare case, but yes, it is. **What problems is edge CRM solving and how is that benefiting you?** In the costing part, yes we got good deals of services and support. ### 19. Best CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about edge CRM?** Very helpful, all the activities are on one screen. Chances of losing lead/ opportunities are significantly less. Track of business sales-wise product-wise. Overall excellent package. **What do you dislike about edge CRM?** its a little time taking. and the account blocked after 5 days **What problems is edge CRM solving and how is that benefiting you?** we can track our highest and lowest selling products and can work on them accordingly ### 20. Perfect Sales Automation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **What do you like best about edge CRM?** Easy to use. User friendly product. Integration with any type of ERP Solutions. **What do you dislike about edge CRM?** All requirements fulfilled.I dont have any dislikes about this software. **Recommendations to others considering edge CRM:** use edge CRM to enhance your sales. **What problems is edge CRM solving and how is that benefiting you?** I am able to make proposals and make changes within few minutes. Invoice making is easy. Leads and opportunities are well bifurcated. ### 21. Sales and Edge go together **Rating:** 4.5/5.0 stars **Reviewed by:** Swetank S. | Lead Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about edge CRM?** Best thing about this is data security. And support they provide to sales people. Monitoring sales team is now very straightforward. The sharing data between team is very easy. **What do you dislike about edge CRM?** I feel pricing should be more competitive. If there are lots of user then they should provide offer. AI working behind doesn't always works best. **Recommendations to others considering edge CRM:** If your company mainly deals with sale then blindly use this technology. It will exceed your expectations. **What problems is edge CRM solving and how is that benefiting you?** Managing sales professional has become easier. Plus AI does its job up to the mark. Sharing of data that too with security is the best thing about this tool. ### 22. Sales and market management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Dinesh S. | Management Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2021 **What do you like best about edge CRM?** It is a newly created CRM tool with updated features. Available for mobile, web, and desktop. You can store data on the cloud also. Create Dashboard and chart for sales management. **What do you dislike about edge CRM?** It is costly in my point of view. Many features not available that is available on other CRM tools like NLP AI. The mailing feature is not there. Other than this, no negative point. **What problems is edge CRM solving and how is that benefiting you?** Create many sales dashboards, Many markets performance analyses. ### 23. My Review **Rating:** 3.0/5.0 stars **Reviewed by:** Hans L. | Technical and HR consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2021 **What do you like best about edge CRM?** I like the customization option which suits all types of business and the free trial is also available. **What do you dislike about edge CRM?** It's sometimes quite complicated to understand and has a greater learning curve. **What problems is edge CRM solving and how is that benefiting you?** We used in Task Management, Lead Generation, Segmentation, and Social Media Integration. ### 24. Promising software for perfect customer relationship management. **Rating:** 4.5/5.0 stars **Reviewed by:** Katie H. | UJ DFC SAIMechE Chairperson, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about edge CRM?** Customer relationship management has become an easy thing for us after Edge CRM and we have found it a very flexible CRM solution and it fitted so well according to our business requirements. We are now better able to transform strategies for our business with the help of analysis of sales, it provides. We really admire the clarity and simplicity of this product and its notifications helped us in keeping ourselves up to date. After it, we have witnessed a better relation and coordination among our team, and with it, our planning strategy has also refined. **What do you dislike about edge CRM?** Although it has all the necessary features in it we think it lacks many options for integration undoubtedly it provides integration with ERP and outlook but there should be more as this will make it more amazing. **What problems is edge CRM solving and how is that benefiting you?** We have never seen any CRM software as easy to use and feature-rich as Edge CRM. With its variety of features, our business has been upgraded. its notification sending feature helped us a lot similarly with its sales analysis we can now make more efficient strategies for our business. We adore its user-friendly interface should be more integration options to make it more worth it. ### 25. Best platform for sales person **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about edge CRM?** Best online platform for sales person by the sales person. **What do you dislike about edge CRM?** Nothing as such. I haven't found any glitches yet. **What problems is edge CRM solving and how is that benefiting you?** Best thing that it is AI driven. Hence increases the productivity and sales efficiency. ### 26. Strategic automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about edge CRM?** - Automated sales force - Uniform product in terms of UI - Excellent Usability - System gives you all the analysis of sales which helps our organisation in building strategy. - Objective driven software, it helps us in achieving our yearly objectives by showing us real time picture every day - Best part of implementing EDGE CRM, we get access to their consultants which helps building our strategy aligned with EDGE CRM so that we can get maximum out of system. - We can take complete review meeting of sales team from system directly **What do you dislike about edge CRM?** - Less options for integrations with other system. Though system has integration with gmail, outlook, ERP Next and much more integrations **Recommendations to others considering edge CRM:** If you want to make implementation successful then go for Edge CRM. Their implementation has a very strong knowledge of CRM and sales process and their guidance and efforts make implementation successful. **What problems is edge CRM solving and how is that benefiting you?** Following benefits we got after using EDGE CRM - We have stopped leakages in funnel - We have improved customer retentions - We have improved our net promoter score - We improved customer engagement - We achieved data privacy after using system - We improved security of data ### 27. Feature rich product with simplistic approach **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2019 **What do you like best about edge CRM?** I like simplicity of this product. I have used many CRM but, edge CRM is something I would love to use daily. It's notifications (they called it as feeds) are really nice. It helps me to clear my clutter. **What do you dislike about edge CRM?** Currently, I am in love with product so , difficult to write cons. But as a suggestion, try to bring marketing campaigns as early as possible. **Recommendations to others considering edge CRM:** We evaluated trial from edge CRM and their support during trial was also great. **What problems is edge CRM solving and how is that benefiting you?** 1. My weekly planning and minutes management has improved 2. I am now focusing on my lost business as well 3. Collaboration among team has been improved. ## edge CRM Discussions - [What is edge CRM used for?](https://www.g2.com/discussions/what-is-edge-crm-used-for) - [View edge CRM pricing details and edition comparison](https://www.g2.com/products/edge-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+10%3A21%3A45+-0500&secure%5Bsession_id%5D=38bfe137-aeac-4122-925c-b96bfb582572&secure%5Btoken%5D=6b5179d42be12f301ce3e66345d445f5965c0d624e3556500731191929eba596&format=llm_user) ## edge CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top edge CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,651 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,830 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,253 reviews)