G2

Verified User in Real Estate

Small-Business (50 or fewer emp.)

5/1/2026

"Dependable All-in-One CRM That Streamlines Sales, Billing, and Support"

4.5/5

What do you like best about 1CRM?

What I like best about 1CRM-after using it for years at Alliance Virtual Offices - is how it keeps everything connected in one place. Over time, that’s made a bigger difference than any single feature. We’re able to manage sales, client data, billing, and support without constantly switching between tools, which has really simplified our day-to-day work.

The integrations cover what we need for the most part, especially with email and calendars. Having emails automatically linked to client records is something I rely on daily, and it saves a lot of manual effort. It’s not the most modern ecosystem compared to some newer CRMs, and setting things up can take a bit of effort, but once it’s in place, it works reliably.

Performance has been solid for everyday use. Managing leads, updating accounts, and handling support tickets all run smoothly. There are times when it slows down a bit with larger reports or heavy data, but nothing that has seriously impacted our workflow.

From a pricing and ROI perspective, it’s been a strong value for us. We’re essentially getting multiple systems - CRM, invoicing, and support - in one platform, which has reduced the need for additional tools. Over the years, that’s saved both money and time, and made operations more efficient overall.

Onboarding did take some time because of how customizable the system is. It’s not something you fully set up overnight, but that flexibility is also one of its strengths. Once everything was configured to match our processes, it became much easier to use. Support has been helpful when needed, although with experience, we’ve become more self-sufficient.

In terms of AI or intelligence, it’s not a heavily AI-driven platform, but the automation features are genuinely useful. Things like workflow triggers, reminders, and follow-ups help keep processes moving without constant manual input. It’s more about practical automation than advanced AI, which has worked well for our needs.

Overall, 1CRM has been a dependable system for us. It may not be the flashiest tool out there, but it’s flexible, cost-effective, and has consistently helped us run our operations more smoothly over the long term. Review collected by and hosted on G2.com.

What do you dislike about 1CRM?

After using 1CRM for several years at Alliance Virtual Offices, there are a few areas that could definitely be improved.

One of the main downsides is that the interface can feel a bit outdated compared to newer CRM platforms. It’s functional, but not always the most intuitive, especially for new users. There’s a learning curve, and it takes time to get comfortable navigating everything.

Another challenge is performance with larger datasets. While it works well for everyday tasks, we’ve noticed that reports or more complex operations can slow down when there’s a lot of data involved. It doesn’t break anything, but it can affect efficiency when you’re working at scale.

Integrations are another area that could be stronger. It supports the basics, but it’s not as plug-and-play as some modern tools. In a few cases, we’ve had to rely on custom setups or workarounds to connect with other systems, which adds extra effort.

The initial setup and onboarding can also be time-consuming. Because the system is so customizable, it takes a while to configure it properly for your business. Without that effort upfront, it’s easy to feel overwhelmed.

In terms of AI and advanced features, 1CRM feels a bit behind. It focuses more on traditional automation rather than newer AI-driven insights or recommendations. It gets the job done, but if you’re expecting cutting-edge intelligence features, it may feel limited.

Lastly, while support is generally helpful, response times can vary, especially for more complex issues.

Overall, none of these are dealbreakers for us, but they are areas where 1CRM could improve to better compete with more modern CRM platforms. Review collected by and hosted on G2.com.

What problems is 1CRM solving and how is that benefiting you?

1CRM has mainly solved the problem of having too many disconnected systems. Before using it, we were managing sales, customer data, billing, and support across different tools, which often led to duplicated work, missed information, and lack of visibility. With 1CRM, everything is centralized, so our team can see the full picture of a customer - from the first inquiry to ongoing support-without switching platforms. That alone has made our workflow much more efficient.

It’s also helped us fix inconsistent follow-ups and lead tracking. Earlier, it was easy for leads to slip through the cracks, especially with a high volume of inquiries. Now, with structured pipelines and automated reminders, we’re much more consistent in following up, which has improved our conversion rates over time.

Another big problem it solves is manual and repetitive work. Tasks like assigning leads, sending follow-ups, or updating records are now partially automated. This has saved a lot of time for the team and reduced human error, allowing us to focus more on higher-value activities instead of routine admin work.

It’s also improved internal communication and visibility. Since all departments - sales, support, and operations - are working from the same system, there’s less back-and-forth and fewer misunderstandings. Everyone has access to the same up-to-date information, which makes coordination much smoother.

From a business perspective, it’s helped us with cost efficiency as well. Instead of paying for and managing multiple tools, we’re using one platform that covers most of our needs. That consolidation has simplified operations and delivered a better return on investment.

Overall, 1CRM has helped us become more organized, consistent, and efficient in how we manage both customers and internal processes. Review collected by and hosted on G2.com.