Best Conversational Support Software - Page 11

Productlane

Productlane is the AI customer support platform for software companies. The Productlane Agent learns your product from your GitHub repository, so it can answer the technical, product-specific questions your customers actually ask, on email, live chat, Slack and Microsoft Teams. Your help center keeps itself up to date. When you merge a pull request, ship an issue, or customers keep asking something your docs don't cover, the agent drafts a new article, an edit, or removes what's outdated, and you approve it. When a customer reports a bug, the agent files it in your issue tracker, for example Linear. A coding agent such as Cursor can pick it up and open a pull request, and the customer hears back automatically once the fix ships. Everything else lands in one shared inbox, with AI drafts for every conversation your team handles.

Average Rating: 4.9/5.0

Total Reviews: 6

Shared Inbox by Canary

Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ.

Average Rating: 4.8/5.0

Total Reviews: 3

Skit

Skit.ai is an AI-first SaaS voice automation company that helps enterprises transform the customer experience by automating their contact center queries. With over 10 million hours of training data, Skit.ai can currently respond in over 16+ languages, covering over 160+ dialects and replicating human-like conversations. Skit currently serves a variety of enterprise clients across diverse sectors. Enterprises have been able to streamline their contact center operations, reduce cost and also enhance customer experience & engagement. Featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6, Skit has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and recently been awarded ‘Tech Startup of the Year’ in Artificial Intelligence 2021 by Entrepreneur India.

Average Rating: 2.5/5.0

Total Reviews: 2

Spur

Spur, a Meta Business Partner and Shopify Partner, is a multi-channel AI agent for marketing and customer support on WhatsApp, Instagram, Messenger, email and live chat. It helps businesses sell more and support better. Spur's AI agents answer customer questions 24/7, recommend products, track orders and qualify leads, and hand a conversation to your team whenever a person should take over. With Spur you can: - Send broadcasts on the official WhatsApp Business API to segments built from your customer data - Automate abandoned cart, cash-on-delivery confirmation and COD-to-prepaid messages for Shopify stores - Turn Instagram comments into DMs and automate Click-to-WhatsApp and Click-to-Instagram-Direct ads - Answer every WhatsApp, Instagram, Messenger, email and live chat conversation from one shared inbox, with the AI agent replying in each channel - Take WhatsApp calls from customers, collect details with WhatsApp Flows forms, and sell with the WhatsApp catalog and payments - Grow your WhatsApp list with opt-in popups and get help with WhatsApp blue tick verification - Build automations with a no-code builder, and send shipping updates through Shiprocket and Shipdelight - Track your team's performance with inbox analytics - Connect Spur to Claude or ChatGPT and ask it to build segments, write templates, launch broadcasts and more Spur integrates with Shopify, WooCommerce, Razorpay, Stripe, Shiprocket, Shipdelight, Zoho CRM, LeadSquared, Sell.Do, Return Prime, Nector, eWards and many more. Spur is rated 5.0 on the Shopify App Store. Plans start at $15 a month, with a 14-day free trial and no credit card required.

Average Rating: 4.9/5.0

Total Reviews: 13

StepsAI

Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools including Shopify and Zendesk, fully aligns with your brand, and requires no engineering resources to manage. With intelligent automation and real-time insights, Steps AI Chatbot streamlines support operations, reduces costs, and delivers faster, more personalized customer experiences.

Average Rating: 5.0/5.0

Total Reviews: 1

Voca Conversational Interaction Center

Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary

Average Rating: 4.5/5.0

Total Reviews: 1

Aide

Aide consolidates support tools into a unified and reactive system that handles every step of the support workflow —identifying issues, solving them automatically, and suggesting optimizations to support and business operations — bringing intelligence to the support stack. Our agentic AI platform helps exceptional customer experience teamsdeliver faster resolution, improved customer satisfaction, measurable cost reduction, and intelligence that compounds, making AI your competitive advantage. Companies that use Aide continually exceed their customers' expectations, ultimately increasing loyalty, retention and lifetime value. Trusted by financial services teams, technical product teams, e-commerce brands, and education providers to reduce resolution time and scale support operations intelligently, while maintaining the quality of customer service. Aide is built to deliver real outcomes for companies with serious operational pain and volume where speed to value and interaction quality matter most. It is designed for ease of adoption and confident deployment to help teams deliver exceptional customer experiences.

Alivo

Alivo is a software company dedicated to helping home service and improvement businesses grow using AI. We streamline sales processes with custom-trained automation tools designed to save time and boost conversion rates. Our AI sales assistant seamlessly integrates into your workflow, automating outreach, follow-ups, and appointment booking via text messaging and Alivo AI Voice. By automating key sales processes with a personalized and engaging approach, Alivo empowers businesses to close deals faster and more efficiently, driving significant conversions and growth.

Average Rating: 5.0/5.0

Total Reviews: 7

atend.ai

atend.ai puts your whole team on the same WhatsApp number using the official Meta WhatsApp Cloud API. Conversations are routed by department and by agent, every customer's history is stored in the platform instead of someone's phone, and managers track response times and volume on a dashboard. Higher plans add a sales pipeline CRM, visual chatbot, automations, broadcast campaigns, Instagram Direct, Messenger, website chat and AI agents, plus an agent copilot and a knowledge base built from your own documents. Plans include users, no lock-in contract, from R$ 97 per month, with a 7-day free trial and no credit card. Built and operated by Vyntra Labs (Brazil), a Meta verified Technology Provider. Interface in Portuguese.

Avochato

In today’s connected world, customers are in the driver’s seat. Customers want the flexibility to communicate with businesses across any channel and when they do, their experiences need to be personalized, instant, and always on. Facing increasing customer demands, sales, marketing, and customer support teams must rise to the occasion. Fortunately, Avochato makes it easy for all teams to connect with customers and deliver a seamless and efficient experience every step of the way from lead capture and nurturing to post-sale support. The result: You increase engagement with your customers close more deals, faster than ever before.

Average Rating: 4.4/5.0

Total Reviews: 193

Bonnie

Bonnie is a powerful AI telephone and WhatsApp assistant designed to help local businesses thrive by reducing manual conversation handling. With features like automated responses, customized workflows, and seamless integration with existing systems, Bonnie empowers businesses to boost customer engagement, enhance productivity, and scale communication without extra effort. Trusted by businesses across industries, Bonnie's intuitive design ensures easy setup and improved operational efficiency.

Breqo

Breqo is an AI-powered customer support, lead management, and CRM platform that helps businesses automate customer communication and sales interactions. Businesses can build custom AI assistants trained on their own website content, documents, FAQs, and business knowledge, enabling accurate and relevant responses tailored to their needs. With Breqo, businesses can deploy an AI chatbot on their website to answer customer questions, engage visitors, capture leads, and provide support 24/7. Conversations and contacts can be managed through a centralized dashboard, while human agents can step in whenever personal assistance is needed. Key capabilities include: • AI-powered customer support and automated responses • Custom AI assistants trained on business content and documents • Website AI chatbot for customer engagement and support • Multi-channel customer communication • Automated lead capture, management, and qualification • Integrated CRM for contacts, leads, and conversations • Human handoff for seamless agent support • Customer engagement and sales automation Breqo brings AI customer service, conversational AI, website chat, lead generation, and CRM functionality together in one practical platform, helping businesses reduce repetitive workload, respond faster, improve customer experience, and convert more conversations into opportunities.

Callvu

Callvu is the Completion and Compliance Layer for regulated processes: start anywhere, automate everything in between, finish compliant. Four solutions run on one governed layer: Entry Points (every door in), AI Agent Completion (your AI starts it, Callvu finishes it), Regulated Workflow Automation (the whole handoff, governed end to end) and Back Office (the load on back office work, clear from minute zero). The problem: in banking, mortgage, insurance, healthcare, telecom, utilities and travel, the request is only the first part. The handoff between the front office and the back office is where work stalls. Data is re-keyed into the core, CRM or EHR. Work lands in shared inboxes with no owner or due date while a regulatory clock runs. Documents are chased by email and phone, approvals happen in email threads, compliance is checked after the fact, and evidence is rebuilt by hand at audit time. AI makes it harder: conversational AI cannot be connected directly to a system of record. What Callvu does: it runs the handoff in five steps. - Prefill: reads what your systems already know, so customers only answer what is missing. - Classify: types each request the moment it lands (work type, skill, effort, due date) and routes it to the right queue or person. - Chase: requests missing items from the right party on a clock, by email or text. - Verify: checks every document and data point on arrival, against the rules and the case. - Decide and write back: judgment calls go to the right person in the Decision Desk, inside or outside your company, with only the choices your policy allows. The result goes to your system of record by API, with the full Decision Trace and Audit Trace. Runtime compliance enforcement runs under every step, whether a person or an AI agent started the process. Six evaluator agents assess every action and one deterministic orchestrator decides: execute, execute with safeguards, escalate to a person, or block. Every run produces a Decision Trace and an Audit Trace in write-once storage, pushed to your GRC and BI tools. Regulations come preloaded as policies in Callvu Studio, and your own SOPs are enforced the same way. Start anywhere. A regulated process can start from any door: Callvu AI chat, your own AI agent through Callvu's MCP connector, voice and visual IVR, SMS and WhatsApp, a contact center agent desk, web and app, email, webhooks, links and QR codes, or a branch or point of sale. Callvu AI, a conversational assistant included with the Callvu license, starts any governed process from a conversation and answers from your uploaded knowledge base. Customers who already have an AI agent bring their own and connect it over MCP. Whichever door it starts from, the same rules apply and the same record is kept. Back Office. Callvu manages the load on back office work, not on calls. Every request is classified the moment it lands, by skill, effort and due date, so operations leaders see from minute zero what came in, what is due, what is stuck and on whom, and how many hours of work are ahead by skill. Reports show who did the work and how long it took. The Callvu Analytics API sends the same data to your workforce management and BI tools, so you can build any view you want: runs and completion by process, AI evaluation outcomes, compliance rate, and checkpoints passed and failed. Integrations. Callvu writes back to the systems of record regulated companies already run. Core banking: Fiserv, FIS, Jack Henry, CSI, Corelation KeyStone, Finastra (including LaserPro), Temenos. Lending and mortgage: nCino, ICE Encompass, ICE MSP, Sagent, MeridianLink. Insurance policy and claims: Guidewire, Duck Creek, Majesco, Insurity, Sapiens, FIS Insurance Solutions. Healthcare EHR: Epic, Oracle Health Millennium, MEDITECH, Altera, athenahealth, eClinicalWorks, Veradigm. Telecom BSS: Amdocs, Netcracker, Ericsson, CSG. Utility CIS: Oracle CC&B, SAP IS-U, Salesforce Energy and Utilities, Itineris, NISC, Kraken. Commerce: Salesforce Commerce Cloud, SAP Commerce, Shopify. Contact center: NICE CXone and Genesys. Payments through an API, with PCI DSS enforced. Results: AT&T cut payment abandonment from 40% to 8% and handle time by 23%. Phoenix Insurance put 100+ processes live in under 3 months. Bank Leumi made loan decisions a week faster with 77% fewer data errors. Banca Transilvania moved 73% of inbound calls to digital self-service. PSEG Long Island went live in 4 weeks. Hosted, SOC 2 Type II audited, PCI DSS certified. Callvu builds and launches your processes with you, live in weeks. Learn more: - 550+ regulated processes, each with its rules, clocks and audit trace: https://callvu.com/processes - Processes by industry: https://callvu.com/processes/banking, https://callvu.com/processes/mortgage, https://callvu.com/processes/insurance, https://callvu.com/processes/healthcare, https://callvu.com/processes/telecom, https://callvu.com/processes/utilities, https://callvu.com/processes/travel - Runtime enforcement: https://callvu.com/platform/runtime-enforcement (by industry: /banking, /mortgage, /insurance, /healthcare, /telecom, /utilities, /travel) - The handoff: https://callvu.com/platform/handoff (by industry: /banking, /mortgage, /insurance, /healthcare, /telecom, /utilities, /travel) - Solutions: https://callvu.com/solutions/entry-points, https://callvu.com/solutions/ai-agent-completion, https://callvu.com/solutions/regulated-workflow-automation, https://callvu.com/solutions/back-office - Integrations: https://callvu.com/platform/integrations - Callvu Studio: https://callvu.com/studio - Buyer questions answered: https://callvu.com/questions - RFP template for AI workflow governance: https://callvu.com/rfp/ai-workflow-governance - Cost of doing nothing estimator: https://callvu.com/cost-of-doing-nothing - Trust and security: https://callvu.com/trust - For AI agents, the Callvu MCP server: https://agents.callvu.com

Average Rating: 5.0/5.0

Total Reviews: 1

ChatBeacon

Chat Board

Chat Board is a powerful tool designed to automate customer communication using artificial intelligence-driven chatbots. It seamlessly integrates with popular messaging platforms such as Facebook Messenger, WhatsApp, Instagram, Telegram, and more, allowing businesses and institutions to enhance customer service efficiency. Key features of Chat Board include: AI-Powered Chatbots: Automate responses to frequently asked questions, engage with users, and provide instant support. Multi-Channel Support: Connect with customers across multiple messaging platforms, ensuring consistent communication. User Management: Efficiently manage user data and conversations within a single shared environment. Integrations: Integrate with various tools like Google, Zendesk, and Dialogflow to enrich functionalities. Conversation Flows: Create structured conversation paths that guide users toward specific actions or information. Human Takeover: Easily transition conversations from the chatbot to a human agent when needed. Mobile App: Transform mobile devices into customer service hubs via a progressive web app. Customizable Options: Tailor the chatbot experience according to your brand’s needs and customer expectations. Whether for marketing, customer support, or streamlining operations, Chat Board provides a comprehensive, user-friendly solution for businesses of all sizes.