Breqo

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Breqo is an AI-driven customer support and relationship management platform that unifies messages from chat widgets and email into a single inbox, prioritizing conversations for efficient responses. The AI crafts answers using business-provided content like website pages and documents, linking each reply to its source. Unresolved inquiries are routed to team members for assistance. The platform maintains detailed contact records, tracking interactions across channels. Teams can manage relationships from inquiry to deal closure using a customizable pipeline board for organizing leads and setting follow-up reminders. An analytics dashboard monitors conversation volume, lead generation, and AI resolution rates while highlighting gaps in the knowledge base. Setup involves uploading knowledge sources, embedding a chat widget, or connecting an email address. The system syncs data across channels and preserves conversation history within each contact record.