Best Enterprise Conversational Commerce Platforms

How Many Conversational Commerce Platforms Products Does G2 Track?

Total Products under this Category: 124

Category Stats (Nov 2026)

  • Average Rating: 4.62/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AskSpot (+0.18%) - Among all products in this category, AskSpot recorded the largest rating increase compared to last month

Last updated: November 10, 2026

How Does G2 Rank Conversational Commerce Platforms Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 14,400+ Authentic Reviews
  • 124+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Commerce Platforms

G2 Grid® for Conversational Commerce Platforms plotting products by satisfaction and market presence

Highlighted products: Insider One, Zendesk for Customer Service, Sprinklr Service, Bloomreach, Sprinklr Social, LiveChat, and LivePerson.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-commerce-platforms/grids.json?focus%5B%5D=insider-one&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=sprinklr-service&focus%5B%5D=bloomreach-bloomreach&focus%5B%5D=sprinklr-social&focus%5B%5D=livechat&focus%5B%5D=liveperson&segment=enterprise)

Insider One

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader. Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025 2025 Leader in the Gartner Magic Quadrant for Personalization Engines #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024 The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025 The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. The company is woman-founded and predominantly women-owned, with 70% of senior executive roles, including the CEO, CMO, CHRO, and CFO, held by women. Through initiatives such as 100 Cities, 100 Projects, Young Engineers Club, SheCodes, and SheLeads, Insider One continues to expand its positive impact across global communities, driving opportunities, inclusion, education, and equity for this and future generations."

Average Rating: 4.7/5.0

Total Reviews: 1,419

Who Is the Company Behind Insider One?

  • Seller: Insider One
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Global
  • LinkedIn® Page: www.linkedin.com
    1,881 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Specialist, Marketing Manager
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 46% Medium, 28% Small

What Do G2 Reviewers Say About Insider One?

AI-generated summary from verified user reviews

Pros
  • Users value responsive, helpful support and knowledgeable customer success teams that assist them with initiatives and resolve issues.
  • Users appreciate the intuitive, easy-to-navigate interface, which helps them find features and handle everyday tasks smoothly.
  • Users value individualized messaging and experiences tailored to customer preferences and behavior, helping them deliver more relevant communications across channels.
  • Users like how campaigns and platform features improve conversions and drive measurable sales and revenue growth.
  • Users value clear analytics that track campaign performance and reveal customer behavior, helping them measure results and make data-driven decisions.
Cons
  • Users say the platform takes time and training to learn, especially its advanced features and journey-building tools.
  • Users say initial setup and onboarding take substantial time and can require extra guidance.
  • Users find the platform and messaging expensive, with unclear pricing and restrictive costs as usage grows.
  • Users find the interface and some features unintuitive, clunky, and difficult to navigate.
  • Users find reporting complex and inflexible, with dashboards and reports difficult to navigate, customize, and analyze.

What Are Recent G2 Reviews of Insider One?

What Are G2 Users Discussing About Insider One?

Zendesk for Customer Service

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

Average Rating: 4.3/5.0

Total Reviews: 6,760

G2 Deal: Experience the power of Zendesk with a free trial

Start your free trial of the leading AI-powered customer experience platform chosen by 100,000+ users. Whether you’re a small business looking to streamline customer service tickets or an enterprise-grade business that needs support software designed to scale as you grow, Zendesk is your solution.

Price: ~~$19 per agent/month~~ → $0 for 14 days

View this exclusive G2 deal

Who Is the Company Behind Zendesk for Customer Service?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®
  • Ownership: NYSE: ZEN

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 40% Small

What Do G2 Reviewers Say About Zendesk for Customer Service?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, helping them handle day-to-day support work with less effort.
  • Users value organized ticket management and easy handling, which help them track customer issues from creation through resolution.
  • Users value the unified support workspace, which brings conversations from multiple channels into one place for easier customer service management.
  • Users value flexible workflow customization that adapts to their processes, from configuring views and settings to automating ticket handling.
  • Users appreciate broad integrations and easy connections to business tools, helping streamline workflows without switching between apps.
Cons
  • Users find the pricing expensive, especially for small teams, and say costs rise as they add agents, features, or scale.
  • Users find the system complex and overwhelming, with advanced features and settings requiring time and training to learn.
  • Users find reporting and analytics confusing to use and limited in flexibility, detail, and available metrics.
  • Users find initial setup and configuration complex and time-consuming, often requiring technical expertise or trial and error.
  • Users find the interface dated and visually plain, with clutter and settings that can be difficult to locate.

What Are Recent G2 Reviews of Zendesk for Customer Service?

What Are G2 Users Discussing About Zendesk for Customer Service?

Sprinklr Service

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2.

Average Rating: 4.3/5.0

Total Reviews: 702

Who Is the Company Behind Sprinklr Service?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®
  • Ownership: NYSE: CXM

Who Uses This Product?

  • Who Uses This: Social Media Manager, Community Manager
  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 41% Large, 31% Medium

What Do G2 Reviewers Say About Sprinklr Service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Sprinklr Service, finding it simple and powerful for enhancing customer experience.
  • Users value the user-friendly interface of Sprinklr Service, simplifying social media management with customizable features and convenience.
  • Users value the comprehensive services offered by Sprinklr, appreciating the seamless integration and professional support from the team.
  • Users value the efficiency of Sprinklr Service, seamlessly managing multiple channels within a single interface.
  • Users commend the excellent customer support of Sprinklr Service, highlighting its responsiveness and commitment to enhancing user experience.
Cons
  • Users note the complexity of Sprinklr Service can hinder adoption, especially during initial setup and for smaller brands.
  • Users experience a steep learning curve with Sprinklr Service, requiring significant training for effective usage.
  • Users note missing features in Sprinklr Service, requiring native posting and affecting overall workflow efficiency.
  • Users experience slow loading times in Sprinklr Service, impacting efficiency while fetching keywords and creating cases.
  • Users find the steep learning curve of Sprinklr Service challenging, requiring extensive training and support to navigate effectively.

What Are Recent G2 Reviews of Sprinklr Service?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Bloomreach

Bloomreach is an AI company for personalization, helping businesses create relevant, connected customer experiences across marketing and commerce. Its products bring together customer data, marketing automation, ecommerce search, content management, and AI agents to help teams understand customer intent and act on it across the customer journey. The company serves more than 1,400 global brands, including American Eagle, Sonepar, and Pandora, across industries ranging from retail and financial services to hospitality, gaming, and travel. Loomi is the AI embedded across every Bloomreach app and agent. It connects customer and product data with live behavioral signals to power personalization across email, search, web, SMS, ads, mobile, and more. Bloomreach provides the products and capabilities teams use to create customer experiences; Loomi supplies the intelligence that makes those experiences personal. Who Bloomreach serves: Bloomreach supports marketing, CRM, ecommerce, merchandising, content, and digital teams. Common use cases include personalizing email campaigns, coordinating customer journeys, improving product discovery, managing digital content, and guiding shoppers through conversation. Its portfolio supports both the teams creating these experiences and the customers interacting with them. Bloomreach’s products and capabilities: Bloomreach offers applications for marketing, commerce, and content, alongside autonomous agents and tools for connecting its intelligence to external systems. Teams can activate Loomi through three approaches: Apps, Agents, and Connect. Email Marketing (ESP) and Marketing Automation: Bloomreach’s Email Marketing and Marketing Automation solutions connect customer data with campaign execution. Teams can unify customer profiles and interactions, build and update audience segments, create personalized communications, and coordinate journeys across channels. Capabilities include predictive insights, product recommendations, journey orchestration, analytics, experimentation, and consent and preference management. Marketers can use real-time customer behavior to shape content, choose channels, and optimize timing and communication frequency. Email, SMS, RCS and WhatsApp, Mobile App, Web Personalization, and Ads & Retargeting help teams extend engagement beyond individual campaigns. Ecommerce Search and product discovery: Bloomreach’s Ecommerce Search helps shoppers find relevant products through natural-language understanding, customer context, and product data. Ecommerce Categories and Product Recommendations extend personalization to browsing and product grids, helping teams shape discovery beyond the search bar. Merchandisers can manage product rankings, apply business rules, boost or bury products, and test changes. Analytics help teams understand search performance and identify where shoppers struggle to find what they need. These capabilities combine automated relevance and personalization with control over the merchandising experience. Enterprise CMS and digital content: Bloomreach’s Enterprise CMS supports content creation, management, and delivery through headless and hybrid architecture options. Marketers and developers can manage content across sites, brands, languages, and digital experiences, with visual editing and workflows for publishing and maintaining content. AI-assisted capabilities support tasks such as drafting, editing, translation, tagging, and optimization. APIs allow teams to deliver content to different front ends and channels, supporting both content-rich commerce experiences and broader enterprise digital experiences. AI agents for marketers and customers: Bloomreach’s agents put Loomi to work on behalf of teams and shoppers. The Marketing Agent turns a plain-language goal into a complete email campaign workflow. It can help build audiences, generate personalized content, and orchestrate lifecycle campaigns using customer data and intent signals. Marketers can review and adjust the work while the agent helps reduce manual campaign-building tasks. The Conversational Agent guides shoppers through product discovery using real-time conversation. It can interpret complex requests, ask clarifying questions, and use a brand’s catalog, merchandising rules, and customer context to personalize recommendations. Conversation insights help teams understand shopper questions, product needs, and gaps in catalog information or site content. Connected experiences can also bring search, shopping guidance, and integrations with existing customer-service agents into a single entry point. Loomi = Intelligence across Bloomreach apps and agents: Loomi connects customer understanding with real-time decisioning and execution. It unifies warehouse and customer data platform data with live behavioral signals, using an in-memory database to activate that context in milliseconds. Loomi combines large language model reasoning with proprietary machine-learning pipelines and training data. This hybrid intelligence powers predictions, recommendations, segmentation, analytics, and personalization across Bloomreach apps and agents. With 17 native channels, teams can activate that intelligence across connected experiences while retaining control over execution. Context learned in one interaction can inform the next. A search or conversation can shape a later recommendation, a completed purchase can suppress an unnecessary follow-up, and newly learned preferences can inform a relevant cross-sell message. This helps teams coordinate engagement around the customer rather than treating each channel as a separate experience. An open ecosystem with Loomi Connect: Bloomreach connects to the commerce, data, advertising, messaging, and analytics tools businesses already use. Its public integration ecosystem includes more than 175 tools, with connections to platforms such as Shopify, Snowflake, and Databricks. Loomi Connect extends Bloomreach intelligence into external AI tools, existing workflows, and custom agents through MCP, APIs, webhooks, and connectors. Governed access allows teams and partners to build on customer context and Bloomreach capabilities while retaining control over data and execution. Enterprise trust and resources for teams: Bloomreach’s public security program includes an annual SOC 2 Type II report and ISO certifications covering information security, cloud security, privacy in public clouds, quality management, and business continuity. The company also publishes security information and provides access to supporting reports through its Trust Portal. Technical documentation, Bloomreach Academy, product tours, and a partner ecosystem give teams resources to learn, implement, and extend their use of Bloomreach. Across its products, Loomi, and connected ecosystem, Bloomreach helps businesses turn customer understanding into personalized engagement, more useful product discovery, and lasting customer relationships. What could more personalized customer engagement look like for your business? Explore Bloomreach’s solutions or request a demo to see Loomi in action.

Average Rating: 4.6/5.0

Total Reviews: 836

Who Is the Company Behind Bloomreach?

  • Seller: Bloomreach
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Mountain View, CA
  • LinkedIn® Page: www.linkedin.com
    1,165 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Who Uses This: CRM Manager, Marketing Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 49% Medium, 27% Small

What Do G2 Reviewers Say About Bloomreach?

AI-generated summary from verified user reviews

Pros
  • Users value Bloomreach's easy-to-use interface, which streamlines workflows and enhances customer targeting efficiency.
  • Users love Bloomreach's advanced marketing automation features, which enhance customer targeting and improve conversion rates significantly.
  • Users value Bloomreach's user-friendly interface and responsive support that enhance workflow and customer engagement effectively.
  • Users commend Bloomreach for its excellent customer support, noting prompt assistance that enhances their daily operations.
  • Users praise Bloomreach for its advanced customer engagement capabilities, enhancing personalized marketing and improving conversion rates effectively.
Cons
  • Users find the learning curve steep due to a complex UI and challenging integration process with outdated features.
  • Users find Bloomreach has a learning difficulty, with a complicated UI and lengthy integration process hindering usability.
  • Users often encounter missing features, leading to complicated implementations and challenges in receiving timely notifications.
  • Users find the limited features of Bloomreach complicate simple tasks, making implementation and management more difficult.
  • Users find Bloomreach to have difficult learning curves, with complex solutions needed for basic tasks and integration challenges.

What Are Recent G2 Reviews of Bloomreach?

What Are G2 Users Discussing About Bloomreach?

Sprinklr Social

Sprinklr Social is an AI-native social media management platform built for enterprises that need to run their entire social presence from one place. It unifies publishing, scheduling, engagement, and employee advocacy across 30+ social and messaging channels, so large, distributed teams can plan campaigns, build community, and respond to customers without stitching together point solutions. Backed by AI trained on billions of data points across 100+ languages and enterprise-grade governance, Sprinklr Social helps global brands collaborate, stay compliant, and scale their social operations from a single unified platform. Key Features Unified Scheduling and Publishing: Plan, schedule, and publish content across 30+ channels, with AI recommendations on top-performing posts, optimal timing, hashtags, and tone. Social Media Engagement: Centralize comments, messages, and mentions in one place, with AI auto-categorizing incoming conversations by channel, sentiment, and intent for faster replies. Employee Advocacy: Amplify brand reach by turning employees into advocates who share approved content. Broadest Channel Coverage in the Industry: The only platform offering out-of-the-box support for 30+ social and messaging channels, with the ability to add new channels quickly so teams never miss the conversations that matter. Best-in-Class Enterprise AI: Sprinklr AI is trained on billions of data points and 2,000+ models, powering content optimization, sentiment analysis, insights, and governance in 100+ languages. Content Performance Analytics: Track content and engagement performance to understand what resonates and refine your social strategy. Governance that Scales Globally: Granular role-based access, built-in audit trails, and automated approval workflows keep content on-brand and compliant. Deep Workflow Customization: Custom rules and role-based experiences tailored by brand, geography, or business unit. Sprinklr Copilot: A conversational AI interface that surfaces recommendations and next-best actions without digging through dashboards. Recognized Leader: Named a Leader in the 2026 Gartner Magic Quadrant for Social Media Management

Average Rating: 4.1/5.0

Total Reviews: 1,179

Who Is the Company Behind Sprinklr Social?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®
  • Ownership: NYSE: CXM

Who Uses This Product?

  • Who Uses This: Social Media Specialist, Social Media Manager
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 49% Large, 29% Medium

What Do G2 Reviewers Say About Sprinklr Social?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Sprinklr Social, which simplifies posting and consolidates metrics for better management.
  • Users value the centralized management of Sprinklr Social, streamlining social interactions and enhancing team efficiency.
  • Users appreciate the robust features of Sprinklr Social, enhancing content management, metrics tracking, and user engagement effectively.
  • Users appreciate the comprehensive analytics features of Sprinklr Social, enhancing monitoring and reporting for effective engagement management.
  • Users appreciate the omni-channel experience of Sprinklr Social, enhancing engagement and ensuring comprehensive social media management.
Cons
  • Users find the complex setup process of Sprinklr Social to be overwhelming and not intuitive even after extended use.
  • Users find the learning curve steep, making setup and navigation challenging, even with prolonged use.
  • Users find the complexity of Sprinklr Social overwhelming, noting a steep learning curve and difficult setup process.
  • Users find that improvement is needed in Sprinklr Social's setup process due to its complexity and lack of intuitiveness.
  • Users find the learning complexity of Sprinklr Social challenging, which can hinder their ability to navigate the platform effectively.

What Are Recent G2 Reviews of Sprinklr Social?

LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

Average Rating: 4.5/5.0

Total Reviews: 799

G2 Deal: 10% off your first payment

Get 10% off your first payment for LiveChat! It doesn’t matter whether it’s a one-month payment or a full year upfront - the discount applies with no exceptions!

View this exclusive G2 deal

Who Is the Company Behind LiveChat?

  • Seller: Text
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Boston, MA, USA
  • LinkedIn® Page: www.linkedin.com
    384 employees on LinkedIn®
  • Ownership: WSE: TXT

Who Uses This Product?

  • Who Uses This: Customer Service Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Small, 36% Medium

What Do G2 Reviewers Say About LiveChat?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of LiveChat, appreciating its simplicity and effective engagement features for customer support.
  • Users value the robust features of LiveChat, enhancing engagement, tracking leads, and driving revenue through effective support.
  • Users value the real-time interaction of LiveChat, enhancing customer support and driving revenue effectively.
  • Users appreciate how LiveChat enhances customer support efficiency through real-time interactions, automation, and valuable analytics.
  • Users find the easy setup of LiveChat enhances communication and improves customer interaction effectively.
Cons
  • Users find the interface not intuitive, as navigating between texts and live chat complicates locating settings effectively.
  • Users experience chatbot issues, including outdated information, missed notifications, and limited support access, affecting usability.
  • Users find chat management cumbersome, with difficulties locating settings and missed notifications affecting their experience.
  • Users find LiveChat to be expensive, especially for nonprofits, making budget constraints a significant concern.
  • Users notice significant need for improvements in customization, routing, and chatbot accuracy to enhance their LiveChat experience.

What Are Recent G2 Reviews of LiveChat?

What Are G2 Users Discussing About LiveChat?

LivePerson

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Average Rating: 4.3/5.0

Total Reviews: 185

Who Is the Company Behind LivePerson?

  • Seller: LivePerson
  • Company Website:
  • Year Founded: 1995
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    1,181 employees on LinkedIn®
  • Ownership: NASDAQ: LPSN

Who Uses This Product?

  • Top Industries: Internet, Retail
  • Company Size: 43% Medium, 32% Large

What Do G2 Reviewers Say About LivePerson?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the powerful automation features of LivePerson, enhancing customer engagement and service efficiency.
  • Users appreciate the ease of use of LivePerson, highlighting its simple setup and efficient automation features.
  • Users appreciate the automation features of LivePerson, enhancing customer engagement with efficiency and ease.
  • Users appreciate the automation features of LivePerson, enhancing customer engagement and streamlining support processes efficiently.
  • Users appreciate the efficiency of LivePerson, enhancing customer engagement with seamless automation and support.
Cons
  • Users find the steep learning curve of LivePerson challenging, especially during initial setup and optimization.
  • Users find the complexity of LivePerson challenging, particularly for newcomers and advanced feature utilization.
  • Users find the steep learning curve of LivePerson daunting, making initial setup and optimization challenging.
  • Users find LivePerson expensive, facing challenges with billing, contracts, and budgeting due to price escalations.
  • Users feel that LivePerson has a slow rollout of AI features compared to competitors, impacting usability and reliability.

What Are Recent G2 Reviews of LivePerson?

Subhransu Sahu
SS
Researched and written by Subhransu Sahu
Updated