Best Contact Center Software - Page 13

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 520

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Contivio (+19.13%) - Among all products in this category, Contivio recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 49,200+ Authentic Reviews
  • 520+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover)

Connectel CCaaS

Connectel develops cutting-edge technology to exceed the needs of your company's customer service. Our comprehensive CCaaS (Contact Center as a Service) platform is continuously meeting new heights as we believe customer experiences should not be limited, ever. Everything in one place, for your customer conversations.

Average Rating: 3.0/5.0

Total Reviews: 1

How Do G2 Users Rate Connectel CCaaS?

  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Connectel CCaaS?

  • Seller: Connectel
  • Year Founded: 2008
  • HQ Location: Stockholm, SE
  • LinkedIn® Page: linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

contactSPACE

contactSPACE is an intuitive, easy to use contact centre software solution that allows you to make better quality contact. Get in touch with the right customer at the right moment on the right channel, with contactSPACE Intelligent Outbound, while using auto diallers and productivity enhancement tools such as auto-wrap to maximise efficiency. Keep agents on-message and create automated in-call workflows with contactSPACE CallGuides. Design engaging agent interfaces with our drag-and-drop editor, and use contactSPACE CRM integrations to ensure personalised contact. Plus, define smart skills-based routing rules, and take PCI-compliant phone payments with pcipayspace by contactSPACE.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind contactSPACE?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of contactSPACE?

What Are G2 Users Discussing About contactSPACE?

DCDial

Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate DCDial?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind DCDial?

  • Seller: DCDial
  • Year Founded: 2026
  • HQ Location: Atlanta, US
  • Twitter: @dcdialapp
    3,526 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of DCDial?

What Are G2 Users Discussing About DCDial?

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dialnote

dialnote is the AI business phone system priced for your whole team: shared numbers, call routing, branded AI voice agents that answer, qualify, and book, and automatic CRM sync, all included, with no per-user cost. The Team plan is $49/mo for unlimited users. Most business phone systems charge per user and sell AI as an add-on, so the bill grows every time you hire. dialnote works the other way around. The Team, Business and Pro plans include unlimited users, so you can add contractors, seasonal staff or a whole department without the price going up. The AI voice agent is included from the Team plan up. The AI voice agent answers calls 24/7, including after hours. It asks the questions you choose and logs the answers, answers common questions from your knowledge base, books meetings on Calendly or Cal.com, sends a follow-up text, and transfers the call to a teammate when a person is needed. On the Business and Pro plans it speaks 14 languages. What's included in the phone system 1. Local and toll-free business numbers, calling to 90+ countries, and free number porting in the US and Canada 2. IVR menus, ring groups, business-hours routing and a shared team inbox 3. Call recording, transcripts and AI summaries on every call, plus AI call tags and AI call evaluation on Pro 4. Business texting (SMS and MMS) from the same number 5. HubSpot, Salesforce and Pipedrive sync after every call, plus Zapier, and webhooks for Make and n8n 6. iOS and Android apps, and a web app for any computer Plans are Solo $19/mo (1 user), Team $49/mo, Business $99/mo and Pro $199/mo, with unlimited users from Team up. dialnote is a good fit for home services companies, real estate teams, law firms, agencies, and sales and support teams that depend on inbound calls. Start with a 10-day free trial, no credit card required. dialnote is built by the team behind SmartReach.io.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind dialnote?

  • Seller: HVIF Solutions
  • Year Founded: 2025
  • HQ Location: Hyderabad, India
  • Twitter: @dialnotecom
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of dialnote?

Edify

Edify connects businesses with customers and employees with each other, making enterprise communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a single cloud-native solution that facilitates continuous conversations. Now, customers and employees can easily move among channels in one window, just like they do every day on their phones. Companies choose Edify for its global availability, no-waste pricing, and full-stack 100% SLA uptime guarantee. Edify is also a Google Chrome Enterprise Recommended partner for the contact center. Learn more at edify.cx.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Edify?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Edify?

  • Seller: Edify
  • Year Founded: 2000
  • HQ Location: Morristown, New Jersey, United States
  • LinkedIn® Page: www.linkedin.com
    12,360 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Edify?

AI-generated summary from verified user reviews

Pros
  • Users highly value the exceptional customer service provided by Edify, enhancing their overall experience with the product.
  • Users value the ease of customization offered by Edify, enhancing their overall experience with tailored solutions.
  • Users value the ease of customization in Edify, enhancing their overall experience and adaptability to needs.
  • Users value the ease of customization in Edify, enhancing their overall experience with the product.
  • Users value the exceptional customer service and comprehensive call center features provided by Edify's platform.
Cons
  • Users are concerned about the expensive pricing increase due to the merger with Avaya affecting features.
  • Users note that the missing features after the merger with Avaya negatively impact their overall experience and expectations.
  • Users express concerns over missing functionality due to the merger with Avaya, leading to altered features and increased prices.

What Are Recent G2 Reviews of Edify?

EVS7

EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate EVS7?

  • Concurrent Calling: 3.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 3.3/10 (Category avg: 8.5/10)

Who Is the Company Behind EVS7?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Do G2 Reviewers Say About EVS7?

AI-generated summary from verified user reviews

Pros
  • Users find the Agent Productivity feature of EVS7 beneficial, significantly boosting outbound call traffic with the Parrot dialer.
  • Users find the Parrot dialer feature of EVS7 very helpful, boosting outbound call traffic significantly.
  • Users value the multi-line dialing capability of EVS7, significantly boosting outbound call traffic for sales teams.
Cons
  • Users find it cumbersome to amend reports in EVS7, making it hard to identify key performance indicators.
  • Users find the inefficiency in amending reports challenging, impacting their ability to identify key performance indicators.
  • Users find the process complexity of EVS7 cumbersome, complicating report amendments and performance indicator identification.
  • Users find the setup process challenging, making it hard to customize reports for effective sales strategy analysis.

What Are Recent G2 Reviews of EVS7?

What Are G2 Users Discussing About EVS7?

Fonema AI

Fonema is a conversational AI platform that automates voice calls, WhatsApp messages, and website chat interactions, and the only one that natively supports both English and Spanish from a single dashboard. This makes Fonema the top choice for US companies serving bilingual audiences as well as Latin American enterprises operating across the region. With over 200 Latin American voice options covering Mexican, Colombian, Argentine, Chilean, and Peruvian accents, Fonema handles pronunciation, local expressions, and cultural context natively rather than through translated or Castilian adapted speech. Full English support means US businesses reaching the 42 million plus native Spanish speakers in the United States can serve both language audiences from one platform, eliminating the cost and complexity of separate bilingual agent teams. Fonema's AI voice agents manage both inbound and outbound phone calls with end to end response latency under 1,000 milliseconds, maintaining natural conversational flow. Agents handle multi turn conversations autonomously and transfer to human agents when needed. Core use cases include sales lead qualification, lead reactivation campaigns, debt collection reminders, appointment scheduling, payment follow ups, and first level customer support. Beyond voice, Fonema extends the same AI agents to WhatsApp and website chat widgets, enabling omnichannel customer engagement from a single platform. Conversations carry context across channels, so a customer who starts on WhatsApp can be followed up by phone without repeating information. Fonema integrates with CRM systems including HubSpot and Salesforce to log call outcomes, update lead statuses, and trigger automated workflows. Rather than requiring teams to build agents through APIs or code, Fonema offers managed onboarding with bilingual support, making the platform accessible to operations teams without dedicated developer resources. Headquartered in Mexico City, Fonema serves financial services, healthcare, real estate, insurance, BPO and contact centers, automotive, education, and retail across the United States, Mexico, Colombia, Argentina, Chile, Peru, and the broader Latin American region.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Fonema AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Fonema AI?

  • Seller: Fonema
  • HQ Location: Mexico City, MX
  • LinkedIn® Page: linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Fonema AI?

Geomant Cloud

With offices across the globe and certified by leading technology providers including Avaya, Microsoft, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen the operations of a contact center. Geomant helps businesses navigate the challenges associated with integrating and managing communication solutions within multiple systems and environments. Our product suite includes Geomant Wallboard, a real-time and historical performance management solution that supports Contact Center management and staff, whether remote, hybrid, or in the center. For over 20 years, we have delivered the right innovative, high-quality solutions that leverage and extend your existing communication investment and strategies so that you can provide the ultimate customer interaction experience.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Geomant Cloud?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Geomant Cloud?

  • Seller: Geomant
  • Year Founded: 2000
  • HQ Location: Atlanta, US
  • Twitter: @geomant_
    226 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    64 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Geomant Cloud?

AI-generated summary from verified user reviews

Pros
  • Users value the call quality of Geomant Cloud, enjoying reliable recordings and effective reporting capabilities.
  • Users value the cloud-based call recordings of Geomant Cloud for seamless data access and effective reporting.
  • Users value the connectivity benefits of Geomant Cloud, with seamless access to call data and recordings.
  • Users appreciate the intuitive interface design of Geomant Cloud, enhancing their experience with easy access to data and reports.
  • Users value the cloud-based reporting system of Geomant Cloud, which ensures easy access to call data and recordings.

What Are Recent G2 Reviews of Geomant Cloud?

Graia

Graia is an Agentic Contact Center-as-a-Service (CCaaS) and GenAI platform purpose-built to deliver more empathetic, intelligent, and autonomous customer experiences at scale. By combining deep customer experience (CX) expertise with proprietary Agentic AI and fully owned CCaaS IP, Graia helps enterprises drive revenue, enhance productivity, and scale support with confidence. Unlike traditional platforms, Graia adapts in real-time, interpreting user intent, tone and behavior to personalize interactions across service, sales and operations. Graia’s conversational and GenAI models prioritize the user’s perspective, allowing brands to deliver human-like responsiveness and bring a new level of understanding to every user interaction. Some of Graia's market-leading solutions are; Agent Contact Centre, Agentic AI, Conversational AI, Agent Assist, AI Live translation. Here are Graia's Differentiators: 1. Over 20 years’ experience in the Contact Centre and System Integration eco system. 2. We are a one stop shop created through the collaboration of 3 recognized experts in the field of Customer Experience (CX) and Customer Service: Omnichannel Contact Center as a Service – Buzzeasy Bespoke System Integration and Custom Development – Geomant AI Orchestration and Automation – Bulb 3. We present a full suite of integrated CCaaS and modern Agentic AI solutions to satisfy the most demanding of requirements for the Customer, Agent, Supervisor experience. 4. Full self-service GUI drag and drop configuration making the most complex of CX solutions simple and accessible to even the most non-technical business user. 5. We are AI engine-agnostic: we can offer a managed service and also support ‘bring your own’ along with LLM integration that allows simple swap out when the next "better" engine is released.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Graia?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Graia?

  • Seller: Graia
  • Year Founded: 2019
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Graia?

HiperMe!

HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind HiperMe!?

  • Seller: HiperPBX
  • Year Founded: 2006
  • HQ Location: Ciudad Autónoma de Buenos Aires, AR
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About HiperMe!?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless CRM integration of HiperMe!, enhancing their workflow and streamlining processes.
  • Users value the easy integrations of HiperMe!, enhancing connectivity with other business applications effortlessly.
  • Users value the integration capabilities of HiperMe!, enhancing their workflow with seamless connections to other applications.

What Are Recent G2 Reviews of HiperMe!?

HoduCC - Omnichannel Contact Center Software

HoduCC: Omnichannel Contact Center Software Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. The contact center software easily accommodates the needs of sales and operations, and it offers a wide range of customization as per your business requirements. Whether there’s a requirement to improve productivity or enhance customers satisfaction, HoduCC is a perfect match of call center software for all types of business. Opt for HoduCC to deliver quick, measurable, and improved call center operations! HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Have look at the key features of this product: Automatic Call Distribution Multi Level IVR Real-Time Analytics & Reports Ivr & Agent Survey Quality Analysis Skill-based Mapping Predictive Dialer Auto Dialer Single-tenant & Multi-tenant Support WebRTC Phone Built-in CRM Omnichannel Support Inbuilt Ticketing System Answering Machine Detection

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate HoduCC - Omnichannel Contact Center Software?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind HoduCC - Omnichannel Contact Center Software?

  • Seller: Hodusoft
  • Year Founded: 2015
  • HQ Location: Ahmedabad, IN
  • Twitter: @hodusoft
    1,057 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are G2 Users Discussing About HoduCC - Omnichannel Contact Center Software?

ICTContact

ICTContact is advance contact center software featuring omni channel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration and multi tenant and white label support suitable for contact centers, call centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing as well as progressive dialing capabilities. It enables service providers to provide their users with a wide range of contact center or call center services. It can be scaled to support thousands of agents also it fits most of the inbound/outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind ICTContact?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of ICTContact?

What Are G2 Users Discussing About ICTContact?

ID Cloud

ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to streamline customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment analysis, and AI-powered QMS automate workflows and elevate quality. Seamless bot-to-agent handover, strong security, flexible deployment options, CRM integrations, and extensive APIs make ID Cloud ideal for startups to enterprises seeking scalable, efficient customer experience transformation.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate ID Cloud?

  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind ID Cloud?

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About ID Cloud?

AI-generated summary from verified user reviews

Pros
  • Users find ID Cloud to be very easy to use, appreciating the simple setup and overall effectiveness.
  • Users find the easy setup of ID Cloud simplifies their experience, making it a great product to use.
Cons
  • Users find the slow loading of the Cloud product frustrating and disruptive to their usage experience.

What Are Recent G2 Reviews of ID Cloud?

Intelligent Contacts Hosted Contact Center

Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center auto dialing solution powered by AI and machine learning. The Intelligent Cloud Contact Center platform lets agents engage customers across all communication channels—including voice, SMS, email, chat, and more—all within one pane of glass. With intelligent call routing, inbound calls are automatically directed to the most qualified agent. Once connected, the AI-powered agent interface delivers personalized call details, scripted greetings, and a call-flow assistant. For outbound calling, 4 predictive algorithms identify unwanted connections like answering machines and voicemail pickups to increase agent talk time by up to 3x. Through a modern, non-techie admin interface, supervisors can monitor, analyze and report on the performance of agents, teams, and campaigns without needing help from IT. Intelligent Contacts’ Hosted Contact Center includes call recording with advanced speech analytics to automatically score calls based on performance metrics, or flag calls with potential compliance violations. Contact center implementations can be completed in as little as a few days, but most customers typically go live within 2-3 weeks.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Intelligent Contacts Hosted Contact Center?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Intelligent Contacts Hosted Contact Center?

MetTel

MetTel provides customized, integrated and managed communications solutions for enterprise customers.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate MetTel?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind MetTel?

  • Seller: MetTel
  • Year Founded: 1996
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    758 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of MetTel?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025