Geomant
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Inova Desktop Presenter is a contact center dashboard that delivers real-time metrics directly to agent desktops and laptops.
Geomant-Algotech Zrt. is a Hungarian company specializing in advanced digital customer service solutions. With a presence in over ten countries, including the United Kingdom, Australia, and the United Arab Emirates, Geomant offers a comprehensive suite of AI-driven tools designed to enhance contact center operations and customer interactions. Key Features and Functionality: - AI Studio: A flagship platform enabling businesses to build and deploy AI applications with a user-friendly interface, facilitating customized AI workflows without extensive coding. - AI Assistant: An extension integrated into omnichannel solutions, providing real-time translation, access to knowledge bases, and summarization of customer interactions to support customer service agents. - LiveCoach: A virtual coaching solution offering real-time guidance to customer service agents by analyzing conversations and customer data, delivering actionable insights to improve performance. - SpeakEasy: An AI-driven, real-time voice translation service that enables seamless communication across different languages, enhancing global customer engagement. - Eeebot: An AI-powered chatbot that automates responses to common inquiries, guides customers through self-service options, and escalates complex issues to human agents when necessary. - Buzzeasy Digital: A cloud solution delivering AI-powered digital interactions through webchat, WhatsApp, and social media, offering powerful self-service customer interaction with agent escalation as required. Primary Value and Solutions Provided: Geomant's solutions address the critical need for efficient and effective customer service operations. By integrating AI technologies, Geomant enhances agent productivity, automates routine tasks, and breaks down language barriers, leading to improved customer satisfaction and operational efficiency. Their tools are designed to seamlessly integrate with existing systems, ensuring a smooth transition and immediate impact on service quality.
Geomant Reviews
RAJENDRA P.
General Manager – Facilities, Operations, and MarketingAnanya Hospital, Sattenapallebest cloud based contact center service
About
What is Geomant?
Geomant is a specialist in software solutions and services that focus on helping businesses integrate and leverage communication technologies. The company offers a diverse portfolio that includes contact center integration, digital engagement, and Microsoft Teams telephony solutions. With a strong emphasis on improving customer experience and streamlining communication processes, Geomant provides tools that enable better connectivity across various platforms and devices. Their solutions are adaptable to a wide range of industries, ensuring that all organizations, regardless of size or sector, can benefit from enhanced communication capabilities and efficient service delivery.
