# HiperMe! Reviews
**Vendor:** HiperPBX  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About HiperMe!
HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency.



## HiperMe! Pros & Cons
**What users like:**

- Users value the **seamless CRM integration** of HiperMe!, enhancing their workflow efficiency across applications. (1 reviews)
- Users appreciate the **easy integrations** of HiperMe!, streamlining workflows with other business applications effortlessly. (1 reviews)
- Users value the **seamless integrations** of HiperMe!, enhancing their workflows with various business applications. (1 reviews)

## HiperMe! Reviews
  ### 1. One of the most complete platforms for the management of our Customer Service Center

**Rating:** 5.0/5.0 stars

**Reviewed by:** Miguel V. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2024

**What do you like best about HiperMe!?**

Its ability to integrate with other business applications

**What do you dislike about HiperMe!?**

At the moment none, we are happy with the solution obtained.

**What problems is HiperMe! solving and how is that benefiting you?**

We had a separate messaging platform and analytics for our offices in Mexico and Argentina. HiperMe! solved this issue for us.



- [View HiperMe! pricing details and edition comparison](https://www.g2.com/products/hiperme/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+12%3A10%3A36+-0500&secure%5Bsession_id%5D=a61c48b2-7297-49a8-9978-b4e1a8999a33&secure%5Btoken%5D=05ae9704d26b7970d120f65a87b57d6250eebd8bd12e0f59e33158623143caed&format=llm_user)

## HiperMe! Features
**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Customer Support**
- Text
- Speech
- Knowledge Base

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Automation**
- Ticket Resolution
- Customization
- Intelligent Routing

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Artificial Intelligence**
- Learning
- Language
- Conversational AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts

## Top HiperMe! Alternatives
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