--- title: Edify Reviews meta_title: 'Edify Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Edify works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2 scale: '5' date_modified: '2026-06-30' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Edify Reviews **Vendor:** Edify **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 ## About Edify Edify connects businesses with customers and employees with each other, making enterprise communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a single cloud-native solution that facilitates continuous conversations. Now, customers and employees can easily move among channels in one window, just like they do every day on their phones. Companies choose Edify for its global availability, no-waste pricing, and full-stack 100% SLA uptime guarantee. Edify is also a Google Chrome Enterprise Recommended partner for the contact center. Learn more at edify.cx. ## Edify Pros & Cons **What users like:** - Users value the **exceptional customer service** of Edify, enhancing their overall support experience and satisfaction. (1 reviews) - Users value the **ease of customization** offered by Edify, enhancing their overall experience with the product. (1 reviews) - Users value the **ease of customization** in Edify, enhancing their overall service experience significantly. (1 reviews) - Users value the **ease of customization** of Edify, making it user-friendly and adaptable to their needs. (1 reviews) - Users value the **exceptional customer service** and **comprehensive call center features** that enhance their overall experience with Edify. (1 reviews) - Flexibility (1 reviews) **What users dislike:** - Users note that Edify's **expensive pricing** and feature changes following the Avaya merger have raised concerns. (1 reviews) - Users express concerns about **missing features** and pricing increases following Edify's merger with Avaya. (1 reviews) - Users are frustrated by **missing functionality** due to the merger with Avaya, impacting features and pricing. (1 reviews) ## Edify Reviews ### 1. Best ever **Rating:** 5.0/5.0 stars **Reviewed by:** Aisha B. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Edify?** The product was highly regarded for its exceptional customer service, comprehensive call center features, and overall service offerings. Its ease of customization was also a significant advantage. However, the acquisition by Avaya subsequently led to modifications in both features and pricing. **What do you dislike about Edify?** Merger with Avaya, caused feature changes and pricing increase. **What problems is Edify solving and how is that benefiting you?** Everything, easy to modify and add users and extensions. Caller IDs ### 2. edify review **Rating:** 3.5/5.0 stars **Reviewed by:** Pawan S. | SAS Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Edify?** it is developing and deploying interactive, personalised language learning applications . It is intended to assist organisations and developers in developing language learning solutions that make use of powerful NLP technology. Speech recognition, language evaluation, interactive exercises, and other language learning tools are also incuded in edify **What do you dislike about Edify?** Complexity Cost Learning Curve Customization Challenges Technical Support **What problems is Edify solving and how is that benefiting you?** Problems Edify that Solves: Language Learning Accessibility Personalization Effective Engagement Advanced Technology Benefits: Customized Learning Real-world Application Scalability Data-Driven Insights Innovation - [View Edify pricing details and edition comparison](https://www.g2.com/products/edify/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-01+01%3A49%3A33+-0500&secure%5Bsession_id%5D=4e45b01a-32d2-484e-a487-8408f00cc47c&secure%5Btoken%5D=06612be4905cfd46fc7e2b9b4a357aefb26cd549766bd1b948731881cd311408&format=llm_user) ## Edify Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Edify Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,462 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) - 4.4/5.0 (671 reviews)