---
title: Intelligent Contacts Hosted Contact Center Reviews
meta_title: 'Intelligent Contacts Hosted Contact Center Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Intelligent Contacts Hosted Contact Center works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-06-22'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Intelligent Contacts Hosted Contact Center Reviews
**Vendor:** Intelligent Contacts  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Intelligent Contacts Hosted Contact Center
Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center auto dialing solution powered by AI and machine learning. The Intelligent Cloud Contact Center platform lets agents engage customers across all communication channels—including voice, SMS, email, chat, and more—all within one pane of glass. With intelligent call routing, inbound calls are automatically directed to the most qualified agent. Once connected, the AI-powered agent interface delivers personalized call details, scripted greetings, and a call-flow assistant. For outbound calling, 4 predictive algorithms identify unwanted connections like answering machines and voicemail pickups to increase agent talk time by up to 3x. Through a modern, non-techie admin interface, supervisors can monitor, analyze and report on the performance of agents, teams, and campaigns without needing help from IT. Intelligent Contacts’ Hosted Contact Center includes call recording with advanced speech analytics to automatically score calls based on performance metrics, or flag calls with potential compliance violations. Contact center implementations can be completed in as little as a few days, but most customers typically go live within 2-3 weeks.




## Intelligent Contacts Hosted Contact Center Reviews
  ### 1. Outstanding solution and amazing support team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 07, 2023

**What do you like best about Intelligent Contacts Hosted Contact Center?**

Powerful cloud based unified communication solution. Best feature is that it is made for non-tech people so my team and I don't have to think like IT people. Every feature I need plus some we don't (big company stuff)  No per user fees which I appreciate. All communications in 1  place. A+

**What do you dislike about Intelligent Contacts Hosted Contact Center?**

We have long complex IVRs and there isn't a way to check if there are any dead ends or loops that callers can get stuck in. We can link many IVRs together but have to be careful.

**What problems is Intelligent Contacts Hosted Contact Center solving and how is that benefiting you?**

Lifesaver during pandemic where agents had to be remote. Allowed us to hire from anywhere US or abroad. Easy to administer 24x7 PBX and call center solution that keeps our team connected with clients via whatever channel they like - talk, web, chat, email, or text.



- [View Intelligent Contacts Hosted Contact Center pricing details and edition comparison](https://www.g2.com/products/intelligent-contacts-hosted-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-03+13%3A48%3A04+-0500&secure%5Bsession_id%5D=9e1b3906-6910-4462-a968-aa18595afb35&secure%5Btoken%5D=8e0ccd9be4c468e6b56f4bcda41f4eac7983ea2198af62da0624811d0664d16d&format=llm_user)

## Intelligent Contacts Hosted Contact Center Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

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