My sales team has found Parrot dialer helpful which is a feature of EVS7. Due to changes made by allowing agents to dial up to 5 lines we have observed a marked increase in the outbound call traffic. Review collected by and hosted on G2.com.

With EVS7, it might be a bit cumbersome to amend the reports to meet my requirement hence difficult to identify most important indicators of performance that are relevant for sales strategies. Review collected by and hosted on G2.com.