--- title: dialnote Reviews meta_title: 'dialnote Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how dialnote works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 1 scale: '5' date_modified: '2026-06-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # dialnote Reviews **Vendor:** HVIF Solutions **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 ## About dialnote dialnote is an AI-powered business phone system built for small and growing businesses that need a modern VoIP phone system without the $40–80 per-seat pricing of legacy providers. Unlike traditional business phone systems that charge per user and treat AI as an add-on, dialnote includes unlimited users on every plan and embeds AI into every inbound call, text, and workflow from day one. dialnote unifies calls, SMS, WhatsApp, contacts, recordings, and notes into a single inbound communication hub, so your team never starts a customer conversation from scratch. A 24/7 AI voice agent answers inquiries, captures leads, transfers high-value calls, schedules appointments, and summarizes conversations even after business hours, ensuring no opportunity is missed. Core capabilities of the dialnote business phone system: 1. Unlimited calling seats on every plan - add contractors, seasonal staff, or full departments without per-user cost increases 2. 24/7 AI voice agents in 15 languages with custom knowledge base, branded voice, and intelligent call transfers 3. Local, toll-free, and international business numbers, with free porting of existing numbers 4. AI call summaries, transcriptions, call tags, evaluations, and auto-triggered actions 5. Smart call routing, IVR menus, shared inboxes, group calling, warm transfers, and after-hours scheduling 6. Two-way CRM sync with Salesforce, HubSpot, Pipedrive, Zoho CRM, Zendesk, Freshdesk, Intercom, Gong, Zoom, Teams, and Slack 7. WhatsApp messaging, APIs, webhooks, and automation through Zapier, Make, and n8n Who dialnote is built for: Retail stores, healthcare clinics, real estate teams, hotels, BFSI, and education providers that depend on inbound calls, with prebuilt workflows for 24/7 customer support, order and delivery updates, cart abandonment recovery, post-purchase follow-ups, and appointment confirmations. Why teams switch to dialnote from legacy VoIP phone systems: 1. Cut per-seat costs while scaling team headcount 2. Eliminate missed calls and lost leads with always-on AI coverage 3. Replace disconnected phone, messaging, and CRM tools with one platform 4. Respond up to 30% faster with AI-generated context attached to every call Plans start at $49/month with a 10-day free trial and no credit card required. Existing numbers port for free. ## dialnote Reviews ### 1. Efficient Customer Support with Easy Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Lancelot D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about dialnote?** I appreciate the ease of setting up the agent in Dialnote, as it took me less than 15 minutes to get a basic agent that we started testing with live users. The agent sounds like a real person, which I like. The audio clarity is also a plus for me. I enjoy the combination of call flows, call queues, and AI agents that Dialnote offers. We could set up an IVR for different departments. For support, we added an AI voice agent and instructed it to transfer specific calls to human agents. The queuing system is beneficial, and if the AI agent can't answer a query during non-business hours, it captures the lead and arranges a callback. It also provides a summary of every call with all call tagging. **What do you dislike about dialnote?** While we could make outbound calls, it doesn't have an outbound dialer and hence our cold calling team still uses another tool. **What problems is dialnote solving and how is that benefiting you?** I use Dialnote for timely responses, even during non-business hours, with accurate answers and routing complex queries to human agents. It simplifies setup, enables IVR for departments, and provides call summaries with tagging. - [View dialnote pricing details and edition comparison](https://www.g2.com/products/dialnote/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-20+12%3A28%3A57+-0500&secure%5Bsession_id%5D=ac262b62-75f9-40ad-a917-9134d0868537&secure%5Btoken%5D=9a1d8cbd8e3694676d916a11b08498f20df888c6599dc1db26f221dda855b22a&format=llm_user) ## dialnote Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top dialnote Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,954 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,534 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,425 reviews)