I appreciate the ease of setting up the agent in Dialnote, as it took me less than 15 minutes to get a basic agent that we started testing with live users. The agent sounds like a real person, which I like. The audio clarity is also a plus for me. I enjoy the combination of call flows, call queues, and AI agents that Dialnote offers. We could set up an IVR for different departments. For support, we added an AI voice agent and instructed it to transfer specific calls to human agents. The queuing system is beneficial, and if the AI agent can't answer a query during non-business hours, it captures the lead and arranges a callback. It also provides a summary of every call with all call tagging.