# MetTel Reviews
**Vendor:** MetTel  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About MetTel
MetTel provides customized, integrated and managed communications solutions for enterprise customers.




## MetTel Reviews
  ### 1. very helpful and easy to use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sadananda Reddy A P. | Assistant Professor, Higher Education, Enterprise (> 1000 emp.)

**Reviewed Date:** July 28, 2022

**What do you like best about MetTel?**

It is very good source for academic institutes and educational settings. it is very cost-effective for academic institutions , even it will take less internet band width

**What do you dislike about MetTel?**

I did not face any problem using Metttel it has helped me arrange meetings and have discussions. all most all features available i liked , nothing to for dislikes

**Recommendations to others considering MetTel:**

Yes

**What problems is MetTel solving and how is that benefiting you?**

I have been using met tel for the last two years in my university, it has been helpful in conducting online classes and meetings, even the examination for internal and external



- [View MetTel pricing details and edition comparison](https://www.g2.com/products/mettel/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+07%3A03%3A10+-0500&secure%5Bsession_id%5D=c8893c6e-3f73-48be-abb7-69d687bc13c1&secure%5Btoken%5D=854756df7239ddf47a858c032bd001ed55e86ba8fee8686d19b64d470ddb7d39&format=llm_user)

## MetTel Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

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