# ICTContact Reviews
**Vendor:** Ictcontact  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About ICTContact
ICTContact is advance contact center software featuring omni channel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration and multi tenant and white label support suitable for contact centers, call centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing as well as progressive dialing capabilities. It enables service providers to provide their users with a wide range of contact center or call center services. It can be scaled to support thousands of agents also it fits most of the inbound/outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.




## ICTContact Reviews
  ### 1. Best asterisk-based dialer

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vordi D. | Senior Data Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2022

**What do you like best about ICTContact?**

What I like best on ICTContact is the cost-effectivity I get. The automation if provides.

**What do you dislike about ICTContact?**

What I don't like so far is that a person must be available to take a telephone call and some calls is poor quality.

**What problems is ICTContact solving and how is that benefiting you?**

ICTContact helps me monitor the calls and record every one of for review. I get to change my strategy after I review the calls.


## ICTContact Discussions
  - [What is ICTContact used for?](https://www.g2.com/discussions/what-is-ictcontact-used-for)

- [View ICTContact pricing details and edition comparison](https://www.g2.com/products/ictcontact/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+08%3A04%3A27+-0500&secure%5Bsession_id%5D=d3559c04-e6fa-42ad-88a6-7669e4d24584&secure%5Btoken%5D=55ba659e28e349c135794f19907afe6740bee688a1d909cd816c72345d060c19&format=llm_user)

## ICTContact Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

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