CINNOX
CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate.
Average Rating: 4.3/5.0
Total Reviews: 34
How Do G2 Users Rate CINNOX?
- Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
Who Is the Company Behind CINNOX?
- Seller: M800
- Year Founded: 2007
- HQ Location: Hong Kong
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LinkedIn® Page: www.linkedin.com
115 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Financial Services
- Company Size: 50% Small, 32% Medium
What Do G2 Reviewers Say About CINNOX?
AI-generated summary from verified user reviews
Pros
- Users value the efficient customer support of CINNOX, streamlining inquiries and enhancing communication with ease.
- Users find CINNOX to be easy to use, streamlining customer inquiries across multiple platforms effortlessly.
- Users appreciate the convenient multi-channel communication features of CINNOX, streamlining customer support and international connections.
- Users find easy management with CINNOX essential for handling customer inquiries and streamlining international communication seamlessly.
- Users value the easy setup of CINNOX, enabling quick integration with various communication platforms effortlessly.
Cons
- Users find the missing functionality of CINNOX limits its flexibility and integration with existing systems.
- Users note the limited AI capabilities of CINNOX, particularly due to lack of ChatGPT support and integration options.
- Users experience admin control issues, limiting access and flexibility for different departments within CINNOX.
- Users often find the supporting hotline unreachable, causing frustration when assistance is needed.
- Users express frustration over the lack of ChatGPT support, limiting the chatbot's effectiveness for their needs.
What Are Recent G2 Reviews of CINNOX?
"Helping me with customer support"
Rating: 5.0/5.0 stars
— Sai Man C.
"A powerful engagement platform with clean GUI"
Rating: 5.0/5.0 stars
— Peter L.

