# Contaque Reviews
**Vendor:** Avissol  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About Contaque
Contaque is a call center solution which embraces internet and open source technology that integrates with your existing voice and data systems.



## Contaque Pros & Cons
**What users like:**

- Users value the **supportive and involved team** at Contaque, appreciating their openness to feedback and options. (1 reviews)

## Contaque Reviews
  ### 1. Exceptional Support and Openness to Feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** archana o. | Vice President - Head Customer service , Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Contaque?**

The team is supportive and involved, always open to exploring feedback and considering different options.

**What do you dislike about Contaque?**

I would like to see more AI-related features that can help automate the results and output. Adding such capabilities would make the process more efficient and streamlined.

**What problems is Contaque solving and how is that benefiting you?**

Since this is a cloud-based service, the work can be managed without needing to allocate dedicated space on the premises.

  ### 2. Contaque Dialer

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bijay Prasad S. | Senior Executive - Systems, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 18, 2023

**What do you like best about Contaque?**

Contaque is the best Contact Center Solution for small & medium-based businesses. It provides multiple features like predictive Dialing, ACD, IVR, Call recordings, etc.

**What do you dislike about Contaque?**

Contaque is not so good for integration with 3rd party tools like CRM, for example: Salesforce, ServiceNow, and Inhouse based CRM. High-level customization features need to be improved.

**What problems is Contaque solving and how is that benefiting you?**

Contaque Contact center solution provides features that help small, and medium size businesses run their contact center smoothly. Features like IVR, Call routing, Call recordings solution, Predictive Dialing, Multiple campaigns, and Remote login for Agents are benefiting the business.



- [View Contaque pricing details and edition comparison](https://www.g2.com/products/contaque/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+15%3A00%3A37+-0500&secure%5Bsession_id%5D=8cd6d458-a828-4a3c-8531-367b475dfe16&secure%5Btoken%5D=02e3e5f26b1bc44e1711da94c21111078db596f3a314ad91a615014ec2b79ef7&format=llm_user)

## Contaque Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Administrative**
- Call Recording
- Reporting & Dashboards

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