# Class 5 Softswitch Reviews
**Vendor:** New Concept TechNologies  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Class 5 Softswitch
Alaris inVoice is a billing and provisioning software provides customer with rate plans creation, customer information management, routing system, and analytics.



## Class 5 Softswitch Pros & Cons
**What users dislike:**

- Users find the interface **less user friendly** , which detracts from the overall amazing functionalities of the Class 5 Softswitch. (1 reviews)

## Class 5 Softswitch Reviews
  ### 1. Best software for SMS and Voice routing, monitoring, traffic control.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 04, 2020

**What do you like best about Class 5 Softswitch?**

Translational rules, Monitoring, Statistics.

**What do you dislike about Class 5 Softswitch?**

Interface is less user friendly, but overall the functionalities are amazing.

**Recommendations to others considering Class 5 Softswitch:**

Nice product to have.

**What problems is Class 5 Softswitch solving and how is that benefiting you?**

Voice & SMS monitoring, routing, traffic management. Easy management of Voice & SMS NOC operations.


## Class 5 Softswitch Discussions
  - [What is Alaris inVoice used for?](https://www.g2.com/discussions/what-is-alaris-invoice-used-for)

- [View Class 5 Softswitch pricing details and edition comparison](https://www.g2.com/products/class-5-softswitch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+06%3A30%3A34+-0500&secure%5Bsession_id%5D=080346f7-34a1-4f23-b062-8c28e237e0f2&secure%5Btoken%5D=2945c7c88a873ba551f3a9beca44267596ab7a02f0d9db337774bb530e77fcad&format=llm_user)

## Class 5 Softswitch Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Administrative**
- Call Recording
- Reporting & Dashboards

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

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