# Best Configuration Management Tools - Page 3 *By [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)* Configuration management tools track changes to applications and their infrastructure to ensure that configurations are in a known and trusted state, and configuration details don’t rely on tribal knowledge of the development team. Configuration management software provides an accurate historical record of the system state, which is helpful for project management, auditing, and debugging. These tools increase efficiency and stability and visibility into changes that occur in an application and streamline a company’s change control process. These platforms also integrate with version control systems, software testing products, bug-tracking tools, and other software development tools. To qualify for inclusion in the Configuration Management category, a product must: - Record the status and changes to configuration items - Automatically configure systems to their desired state through configuration files - Track defects back to their original source, typically through version control systems - Capture release versions and keep a snapshot of a system’s current state - Be capable of rolling back configurations to previous snapshots ## Top Configuration Management Tools at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5.0 (1,737 reviews) | CMDB-anchored incident and change lifecycle | "[A Reliable Platform for Managing IT Services](https://www.g2.com/survey_responses/servicenow-it-service-management-review-12951588)" | | 2 | [GitHub](https://www.g2.com/products/github/reviews) | 4.7/5.0 (2,304 reviews) | Distributed version control with CI/CD integration | "[Effortless Version Control and Collaboration with Fast, Reliable Workflows](https://www.g2.com/survey_responses/github-review-12814767)" | | 3 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,290 reviews) | CMDB-anchored incident and change visibility | "[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)" | | 4 | [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) | 4.6/5.0 (369 reviews) | Agentless drift remediation across heterogeneous infrastructure | "[Consistent, Scalable Automation That Boosts Stability and Efficiency](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12121846)" | | 5 | [Right Click Tools](https://www.g2.com/products/right-click-tools/reviews) | 4.8/5.0 (55 reviews) | ConfigMgr-native bulk endpoint actions and automation | "[Right click tool review](https://www.g2.com/survey_responses/right-click-tools-review-12906491)" | | 6 | [BackBox](https://www.g2.com/products/backbox/reviews) | 4.5/5.0 (178 reviews) | Multi-vendor network config backup and compliance | "[Backbox completely automated our enterprise firewall backups](https://www.g2.com/survey_responses/backbox-review-13034602)" | | 7 | [AWS Config](https://www.g2.com/products/aws-config/reviews) | 4.4/5.0 (48 reviews) | AWS-native configuration drift and compliance auditing | "[Clear Visibility and Continuous Compliance Tracking with AWS Config](https://www.g2.com/survey_responses/aws-config-review-12915549)" | | 8 | [CoreView](https://www.g2.com/products/coreview/reviews) | 4.6/5.0 (116 reviews) | M365 tenant governance with delegated administration | "[Automation That Makes Bulk Tasks Effortless](https://www.g2.com/survey_responses/coreview-review-12518242)" | | 9 | [Azure Automation & Control](https://www.g2.com/products/azure-automation-control/reviews) | 4.4/5.0 (63 reviews) | Azure-native hybrid infrastructure configuration tracking | "[Azure A&C towards reconcilable management across all Azure environment](https://www.g2.com/survey_responses/azure-automation-control-review-6797442)" | | 10 | [AWS CodePipeline](https://www.g2.com/products/aws-codepipeline/reviews) | 4.3/5.0 (61 reviews) | AWS-native CI/CD pipeline automation | "[Easy-to-Understand CI/CD Setup That Feels Familiar](https://www.g2.com/survey_responses/aws-codepipeline-review-12391064)" | --- ## What Are the Most Common Questions About Configuration Management Tools? *AI-generated · Last updated: May 26, 2026* ### What is the best Configuration Management platforms for DevOps engineers reducing manual effort in large IT environments? Based on G2 reviews, [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) stands out most often for large, process-heavy environments where teams want to reduce manual effort. Reviewers consistently mention centralized workflows, automation for routing and approvals, strong incident and change processes, and broad integrations that replace scattered tools and email-based coordination. According to verified users, it helps standardize work across teams, improve visibility, and handle enterprise-scale service operations from one platform. G2 reviewers also mention that while it is powerful and highly configurable, setup and administration can become complex over time, especially when CMDB design, custom workflows, or reporting needs grow. ### Which Configuration Management platforms show the highest sustained adoption rates after initial rollout? Based on G2 reviews, the clearest signals of sustained adoption come from products reviewers describe as embedded in daily operations after rollout. ServiceNow IT Service Management is repeatedly described as a central platform for incident, change, request, and CMDB-related work, with users noting long-term use, broad workflow coverage, and continued relevance as teams scale. Freshservice also shows signs of durable adoption, especially where teams want a centralized portal, automation, and asset visibility without as much complexity. According to verified users, Right Click Tools also earns strong repeat use in endpoint-heavy support environments because it shortens common troubleshooting and deployment tasks. Across reviews, ongoing use is tied to automation, visibility, and fit with existing workflows. **Here are some of the top-rated products on G2:** - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) – used across incident, change, request, and CMDB workflows as a central long-term operations platform - [Freshservice](https://www.g2.com/products/freshservice/reviews) – adopted for centralized service requests, asset visibility, and workflow automation across teams - [Right Click Tools](https://www.g2.com/products/right-click-tools/reviews) – relied on daily for fast endpoint actions, remote support, and bulk device tasks ### Which Configuration Management platforms minimize downtime and ensure business continuity for IT departments? Based on G2 reviews, ServiceNow IT Service Management is most often associated with reducing operational disruption through centralized incident, change, and service workflows. Reviewers mention faster routing, better visibility into affected services, stronger audit trails, and CMDB-linked impact analysis that help teams respond more consistently. BackBox is also frequently connected to business continuity because users describe automated backups, versioning, restore readiness, and compliance checks for network devices. According to verified users, Freshservice helps standardize request and incident handling while improving response times and accountability. G2 reviewers mention that the common thread is centralization and automation, though setup effort can vary depending on environment complexity. **Here are some of the top-rated products on G2:** - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) – helps teams route incidents, manage changes, and use CMDB context to reduce service disruption - [BackBox](https://www.g2.com/products/backbox/reviews) – automates network backups, restore readiness, and compliance checks to support recovery and continuity - [Freshservice](https://www.g2.com/products/freshservice/reviews) – centralizes incidents, changes, and service activity to improve response consistency and visibility ### What should IT systems administrators evaluate when choosing Configuration Management for incident resolution? Based on G2 reviews, IT systems administrators should focus on how well a platform connects incident handling to configuration data, automation, and day-to-day usability. G2 reviewers mention the value of centralized ticketing, clear workflows, asset or CMDB relationships, and reporting that helps identify recurring issues and affected services. According to verified users, products are especially useful when they speed routing, improve visibility, and reduce manual coordination between teams. Reviewers also repeatedly call out setup complexity, customization overhead, and reporting limitations as practical buying factors. For incident resolution specifically, buyers should examine how easily the tool supports triage, root-cause investigation, ownership tracking, and change management without becoming overly difficult to maintain. ### What Configuration Management software relied on daily by DevOps engineers in large enterprise operations? Based on G2 reviews, daily reliance in larger environments tends to center on products that become part of operational routines rather than occasional projects. ServiceNow IT Service Management is described as a daily system for tickets, change workflows, CMDB-linked visibility, approvals, and reporting across enterprise teams. Right Click Tools is also mentioned as a frequent-use option for endpoint troubleshooting, software deployment, policy actions, and remote support tasks. According to verified users, BackBox is used consistently for scheduled backups, device configuration management, and automated network operations. G2 reviewers mention that tools earn daily use when they centralize repetitive work, reduce task switching, and let teams act quickly across many systems without depending on manual follow-up. ### What Configuration Management software that makes device management easier and quicker for IT operations teams? Based on G2 reviews, Right Click Tools is most directly associated with making device management faster for IT operations teams. Reviewers repeatedly describe one-click actions, bulk device operations, remote software installs, policy runs, client troubleshooting, and access to system information without jumping across multiple tools. According to verified users, these capabilities help shorten common support workflows and reduce repetitive administrative steps. ServiceNow IT Service Management is also mentioned for broader coordination around assets, tickets, and service workflows, while BackBox is cited for automated management of network device backups and configuration changes. G2 reviewers mention that ease improves most when a product puts routine actions, visibility, and automation in one place. ### What is most trusted Configuration Management by DevOps engineers and IT systems administrators based on user reviews? Based on G2 reviews, trust appears strongest around products users describe as dependable for critical operational workflows, visibility, and repeatable automation. ServiceNow IT Service Management is frequently trusted for incident, change, request, and CMDB-driven processes in larger organizations, especially where auditability and service consistency matter. Right Click Tools earns trust for fast endpoint actions and practical day-to-day support work, while BackBox is trusted for backup reliability, version control, and network automation. According to verified users, trust also comes from responsive support and predictable outcomes, not just broad feature depth. G2 reviewers mention that confidence drops when tools become difficult to configure, harder to troubleshoot, or less transparent in reporting and customization. **Here are some of the top-rated products on G2:** - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) – trusted for centralized incident, change, request, and CMDB-driven operations - [Right Click Tools](https://www.g2.com/products/right-click-tools/reviews) – trusted for quick endpoint troubleshooting, remote actions, and bulk management tasks - [BackBox](https://www.g2.com/products/backbox/reviews) – trusted for reliable configuration backups, restore workflows, and network automation ### What Configuration Management platforms IT teams keep using long-term past initial deployment and onboarding? Based on G2 reviews, long-term usage is most visible in products that become operational hubs after deployment. ServiceNow IT Service Management is repeatedly described as a platform teams continue using for ticketing, change processes, CMDB visibility, reporting, and cross-team workflows well beyond onboarding. Freshservice also shows durable use where organizations want ongoing structure for requests, assets, and automation with a more approachable experience. According to verified users, BackBox remains part of daily or recurring operations because automated backups, restore readiness, and policy checks continue delivering value after setup. G2 reviewers mention that sustained usage depends on whether the product remains useful in everyday work, not just whether implementation succeeds. ### Does Configuration Management navigation feel intuitive upfront or require weeks of learning investment? Based on G2 reviews, the answer depends heavily on the product and the depth of use case. ServiceNow IT Service Management is often praised for broad capability and centralized workflows, but reviewers frequently say the learning curve is real, especially when configuration, CMDB structure, reporting, or custom workflows expand. Freshservice is more often described as intuitive, fast to navigate, and easier for end users and administrators to adopt, though advanced setup still takes work. Right Click Tools also gets consistent praise for direct, practical usability in endpoint tasks. According to verified users, intuitive navigation matters, but teams also weigh whether complexity is acceptable when it supports stronger automation, visibility, and enterprise control. ### What is highest rated Configuration Management for centralizing device data and resolving IT issues in large enterprises? Based on G2 reviews, [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is the most evident fit for centralizing device and service data while helping large enterprises resolve IT issues. Reviewers regularly mention its CMDB as a source of truth, connections between infrastructure and business services, and support for incident, change, request, and impact analysis workflows in one environment. According to verified users, that centralization improves ownership clarity, ticket routing, visibility into affected services, and overall coordination across teams. G2 reviewers mention that it can become complex to configure and administer, but for larger organizations needing broad operational control, it appears most consistently associated with enterprise-scale issue management. ## How Many Configuration Management Tools Products Does G2 Track? **Total Products under this Category:** 125 ### Category Stats (Jun 2026) - **Average Rating**: 4.33/5 (↑0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Spacelift (+0.16%) - Among all products in this category, Spacelift recorded the largest rating increase compared to last month *Last updated: June 25, 2026* ## How Does G2 Rank Configuration Management Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 10,100+ Authentic Reviews - 125+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Configuration Management Tools Is Best for Your Use Case? - **Leader:** [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - **Highest Performer:** [BackBox](https://www.g2.com/products/backbox/reviews) - **Easiest to Use:** [BackBox](https://www.g2.com/products/backbox/reviews) - **Top Trending:** [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - **Best Free Software:** [GitHub](https://www.g2.com/products/github/reviews) --- **Sponsored** ### CoreView CoreView is the leading SaaS platform for Microsoft 365 Tenant Resilience. Trusted by enterprises worldwide, CoreView secures the configuration, identity, and access layers of Microsoft 365—hardening tenants against attack, reducing privilege and blast radius, detecting configuration tampering, and restoring security posture after incidents. By protecting Microsoft 365 & Entra at the tenant level, CoreView ensures organisations can prevent compromise, withstand intrusion, and recover with confidence from cyber threats and operational disruption. Use Cases: 1. Tenant Resilience for Microsoft 365 2. Complex Microsoft 365 tenant management 3. Enforce governance and lifecycle management for Microsoft 365 [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=312&secure%5Bdisplayable_resource_id%5D=312&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=312&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=40320&secure%5Bresource_id%5D=312&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconfiguration-management%3Fpage%3D3&secure%5Btoken%5D=2d38e30d34f0e512e38d4cdc309c845f64e30eb9a26e84b765915156aa4b5022&secure%5Burl%5D=https%3A%2F%2Fhubs.ly%2FQ04g6Cs60&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Configuration Management Tools Products in 2026? ### 1. [ControlMonkey](https://www.g2.com/products/controlmonkey/reviews) ControlMonkey is a Cloud Disaster Recovery and Configuration Resilience platform that helps organizations make cloud and SaaS configurations recoverable at enterprise scale. The platform enables DevOps, Platform Engineering, Cloud Infrastructure, and SRE teams to continuously discover assets, create automated recovery points, track configuration changes, and restore known-good states after incidents. Unlike traditional backup solutions that focus on data and workloads, ControlMonkey protects the configurations required to operate modern cloud environments. Continuous backups enable organizations to recover from outages, misconfigurations, ransomware, malicious changes, failed deployments, and AI agent mistakes. ControlMonkey’s suite of solutions includes: 🔸 Cloud Disaster Recovery 🔸 Infrastructure Configuration Backup & Recovery 🔸 SaaS Configuration Backup & Recovery 🔸 Disaster Recovery Readiness 🔸 Cloud Asset Discovery 🔸 Configuration Change Tracking 🔸 Recovery Point Management 🔸 Governance & Compliance 🔸 Drift Detection With ControlMonkey, teams eliminate configuration blind spots, accelerate recovery, and confidently restore environments across AWS, Azure, Google Cloud, Cloudflare, Okta, Microsoft Entra ID, GitHub, Datadog, Cisco Meraki, and other critical cloud platforms. **Average Rating:** 5.0/5.0 **Total Reviews:** 9 **How Do G2 Users Rate ControlMonkey?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10) - **Quality of Support:** 10.0/10 (Category avg: 8.6/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.5/10) - **Ease of Use:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind ControlMonkey?** - **Seller:** [ControlMonkey](https://www.g2.com/sellers/controlmonkey) - **Company Website:** https://controlmonkey.io - **Year Founded:** 2022 - **HQ Location:** Tel Aviv, IL - **LinkedIn® Page:** https://www.linkedin.com/company/controlmonkey (26 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 67% Mid-Market, 33% Enterprise #### What Are Recent G2 Reviews of ControlMonkey? **"[ControlMonkey delivers full control and visibility across our cloud IaC](https://www.g2.com/survey_responses/controlmonkey-review-12711076)"** **Rating:** 5.0/5.0 stars *— Noam A.* [Read full review](https://www.g2.com/survey_responses/controlmonkey-review-12711076) --- **"[Smooth migration, faster recovery — ControlMonkey delivers both](https://www.g2.com/survey_responses/controlmonkey-review-12829349)"** **Rating:** 5.0/5.0 stars *— Yogendra S.* [Read full review](https://www.g2.com/survey_responses/controlmonkey-review-12829349) --- ### 2. [Motadata ServiceOps](https://www.g2.com/products/motadata-serviceops/reviews) Motadata ServiceOps is an AI-enabled, ITIL-aligned IT Service Management platform that helps organizations improve service delivery across people, processes, and technology. Built on DFIT (Deep Learning Framework for IT Operations), it brings IT service management, asset management, and patch management together in one unified suite, removing the need for third-party tools. ServiceOps includes a PinkVerify-certified Service Desk for incident, service request, problem, and change management, alongside an Asset Manager for full hardware and software lifecycle tracking and a Patch Manager for endpoint patching. Automation runs throughout the platform, from ticket routing and prioritization to SLA enforcement and approval workflows. Teams choose ServiceOps for its intuitive interface, strong automation, real-time reporting, and responsive support. It is available for on-premises deployment, giving organizations control over their data while modernizing and streamlining IT operations. **Average Rating:** 4.6/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Motadata ServiceOps?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.6/10) - **Quality of Support:** 9.4/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.5/10) - **Ease of Use:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Motadata ServiceOps?** - **Seller:** [Mindarray Systems](https://www.g2.com/sellers/mindarray-systems) - **Year Founded:** 2010 - **HQ Location:** Ahmedabad, India - **Twitter:** @MindArraySystem (152 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mindarray-systems (24 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Mid-Market, 17% Enterprise #### What Are Motadata ServiceOps's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Ease of Use (2 reviews) - Tracking (2 reviews) - Tracking Changes (2 reviews) - Automation (1 reviews) **Cons:** - Installation Issues (1 reviews) ### What Do G2 Reviewers Say About Motadata ServiceOps? *AI-generated summary from verified user reviews* **Pros:** - Users find **asset management straightforward** with Motadata, appreciating detailed reporting and intuitive interface for tracking assets. - Users find Motadata ServiceOps exceptionally **easy to use** , thanks to its intuitive interface and real-time updates. - Users appreciate the **easy tracking and management of assets** , complemented by intuitive interface and detailed reporting. - Users value the **real-time updates and detailed reporting** in Motadata ServiceOps for efficient asset management. - Users appreciate the **automation of ticket assignments** in Motadata ServiceOps, enhancing efficiency and client communication. **Cons:** - Users face **installation issues** on macOS that hinder their initial setup experience with Motadata ServiceOps. #### What Are Recent G2 Reviews of Motadata ServiceOps? **"[Best review on Ticketing tool and Seamless Automation](https://www.g2.com/survey_responses/motadata-serviceops-review-12151224)"** **Rating:** 5.0/5.0 stars *— Balaji U.* [Read full review](https://www.g2.com/survey_responses/motadata-serviceops-review-12151224) --- **"[ServiceOps IT Asset Management: Accurate Inventory, Auto-Discovery, and Easier Audits](https://www.g2.com/survey_responses/motadata-serviceops-review-13003116)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/motadata-serviceops-review-13003116) --- #### What Are G2 Users Discussing About Motadata ServiceOps? - [What is Motadata ServiceOps used for?](https://www.g2.com/discussions/what-is-motadata-serviceops-used-for) ### 3. [UrbanCode](https://www.g2.com/products/ibm-urbancode/reviews) UrbanCode is the makers of DevOps Application Release & Deployment Automation solutions. **Average Rating:** 4.1/5.0 **Total Reviews:** 16 **How Do G2 Users Rate UrbanCode?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.6/10) - **Quality of Support:** 7.9/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.5/10) - **Ease of Use:** 8.4/10 (Category avg: 8.6/10) **Who Is the Company Behind UrbanCode?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) - **Ownership:** SWX:IBM **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 65% Enterprise, 24% Mid-Market #### What Are Recent G2 Reviews of UrbanCode? **"[Makes deployment simple and easy](https://www.g2.com/survey_responses/urbancode-review-4775286)"** **Rating:** 4.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/urbancode-review-4775286) --- **"[Urban code Deploy](https://www.g2.com/survey_responses/urbancode-review-4319102)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/urbancode-review-4319102) --- ### 4. [Augmentt](https://www.g2.com/products/augmentt/reviews) THE PROBLEM AUGMENTT SOLVES Managing Microsoft 365 security across 20, 50, or 100 client tenants is a different job than managing it for one. Most tools were not built for that reality. Your team ends up logging into 50 portals to do the same job. You build the same policy from scratch every time you onboard a client. A Microsoft update breaks something across your entire book of business and you find out when a client calls. Your L3 engineers are doing L1 work because nobody else has the context to do it safely. And at every QBR, when a client asks what you actually did for them this quarter, you have no clean answer. These are not process failures. They are the predictable outcome of running a multi-tenant operation with tools that were not designed for it. WHAT AUGMENTT DOES Augmentt is the Microsoft 365 security and compliance management platform built for MSPs managing multiple client tenants. Your team builds a security baseline once and pushes it to every client from one dashboard. No recreating policies by hand. No logging in and out of portals. A junior tech can run the deployment with guardrails already in place, and nothing gets missed. The platform audits every tenant continuously against your baseline. When something drifts, you get an alert with the details and the actions right there. Auto-remediation handles the things that should never have changed in the first place. You find out before your client does. For every QBR, Augmentt generates a client-facing report showing what was caught, what was fixed, and what the security posture looks like across their environment. That report is what makes the security service line defensible when a client pushes back on the bill. It is also what makes it possible to charge for security at all, because if you cannot show the work, clients assume you are not doing any. WHO IT IS FOR Augmentt works for MSPs who are past the early growth phase and running a real M365 practice. The typical customer manages 500 or more M365 seats across multiple client tenants and has reached the point where their process does not scale the way they need it to. Two people are usually involved in the decision: The technician or service director who evaluates the platform. They are the ones logging into 50 portals, getting pulled back into break-fix before finishing security projects, and worrying about a policy drift they missed. They care about multi-tenant efficiency, the ability to delegate safely to L1 and L2 staff, and fast remediation when something goes wrong. The MSP owner or operations manager who approves the purchase. They are fielding harder security questions from clients, watching margin compress as labor costs rise, and looking at competitors who are already offering managed security services. They care about revenue, client retention, and not carrying liability they cannot manage. When the tech is already sold by the time the owner is in the room, deals close fast. The average sales cycle is 26 to 28 days. THE ARCHITECTURE DIFFERENCE Most tools that claim multi-tenant support were not built that way from the start. They use a golden tenant workaround: a master account that pushes policies out to client environments. That creates problems. When Microsoft changes something, your golden tenant setup breaks. When a technician makes a mistake in the master account, it ripples everywhere. Augmentt was built as a multi-tenant platform from day one. No golden tenant. No workarounds. Every engineer on your team works in any client environment with consistent configuration. When Microsoft changes something, your practice does not need to be rebuilt around it. That architecture is also why the MSPs who build their practice on Augmentt tend to stay. The switching cost is not the subscription fee. It is rebuilding the operational standard they have set across every client from scratch. WHERE AUGMENTT SITS IN YOUR STACK Augmentt is the M365 security layer, not a replacement for everything else. Most customers run it alongside their PSA (ConnectWise, Autotask, Syncro), their endpoint protection (Huntress, SentinelOne), and their backup solution. Some run it alongside CIPP for user lifecycle management. These are complementary, not competing. If you are already using Microsoft Lighthouse, Augmentt covers the ground Lighthouse does not: drift detection, threat alerting, client reporting, and multi-tenant policy management that does not require a golden tenant setup. PROACTIVE AND REACTIVE IN ONE PLATFORM Most security tools in this space do one thing well. Alerting tools catch threats after the fact. Policy management tools enforce configurations but do not detect active threats. Augmentt covers both sides. Security posture management, baseline deployment, drift detection, and auto-remediation run alongside threat monitoring and alerting in the same platform. You get one dashboard instead of two vendors. You also get a complete picture instead of a gap between your proactive and reactive coverage. TURNING SECURITY INTO A SERVICE LINE The MSPs getting the most out of Augmentt are using it to sell security as a managed service, not just absorb it as overhead. The platform makes that possible without rebuilding your practice to support it. You set the baseline. You define what goes in the monthly report. You send the client a QBR packet that shows exactly what was caught and remediated. That packet is what justifies the security line on the invoice. Over time, clients stop asking if they are protected and start asking for more coverage. GETTING STARTED Onboarding is hands-on. Augmentt's team configures the platform to your workflows, gets your baseline live, and has your team ready before your first QBR. After that, you have access to M365 specialists by phone, email, or live office hours. Not a ticket queue. People who know the product and understand what you are dealing with. There are no multi-year contracts. No lock-in. You can start with a free trial and connect your environment without giving over global admin credentials. Augmentt uses a Magic Link approach for tenant connections, so the relationship is scoped, permissioned, and expires automatically if it is not activated. No security risk on your end or your client's. WHAT CUSTOMERS SAY Reviews on G2 tell the story better than we can. Read what MSPs say about the time they saved on onboarding, the clients they retained because of reporting, and the policy drift catches that happened before anyone's phone rang. If you are mid-evaluation and want to talk to a customer directly, our team can connect you. We do peer referrals because MSPs trust other MSPs more than they trust vendors. Augmentt is headquartered in Ottawa, Canada. Learn more at augmentt.com. **Average Rating:** 4.7/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Augmentt?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10) - **Quality of Support:** 9.2/10 (Category avg: 8.6/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.5/10) - **Ease of Use:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Augmentt?** - **Seller:** [Augmentt Technology](https://www.g2.com/sellers/augmentt-technology) - **Company Website:** https://www.augmentt.com/ - **Year Founded:** 2020 - **HQ Location:** Kanata, Ontario - **Twitter:** @augmentt_com (88 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/augmentt (45 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Augmentt's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Security (2 reviews) - Simple (2 reviews) - User Management (2 reviews) - Application Integration (1 reviews) **Cons:** - Missing Features (3 reviews) - Budgeting Issues (1 reviews) - Expensive (1 reviews) - Limited Features (1 reviews) - Limited Functionality (1 reviews) ### What Do G2 Reviewers Say About Augmentt? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Augmentt, benefiting from a straightforward deployment and a user-friendly management portal. - Users value the **strong security management** capabilities of Augmentt, enabling efficient monitoring and remediation across platforms. - Users appreciate the **simple deployment and user-friendly interface** of Augmentt, enhancing efficiency for managed services. - Users value the **user-friendly portal** of Augmentt, enhancing client management and streamlining security oversight across platforms. - Users value the **seamless application integration** of Augmentt, enhancing management and security across multiple platforms effortlessly. **Cons:** - Users find **missing features** in Augmentt, lacking essential analytics and limited service support for effective decision-making. - Users find Augmentt **prices too high** relative to its limited service monitoring capabilities, impacting overall satisfaction. - Users find Augmentt to be **pricey for its limited service monitoring capabilities** , affecting overall value for money. - Users find Augmentt's **limited support for services** disappointing, especially given its price point compared to competitors. - Users find the **limited analytics and reporting capabilities** hinder their ability to optimize software usage effectively. #### What Are Recent G2 Reviews of Augmentt? **"[Way more intuitive than Microsoft's security tools alone…](https://www.g2.com/survey_responses/augmentt-review-7656013)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/augmentt-review-7656013) --- **"[Best in breed discovery, monitoring, auditing, and alerting for Microsoft 365 and SaaS Platforms](https://www.g2.com/survey_responses/augmentt-review-8842278)"** **Rating:** 5.0/5.0 stars *— Jim P.* [Read full review](https://www.g2.com/survey_responses/augmentt-review-8842278) --- #### What Are G2 Users Discussing About Augmentt? - [What is Augmentt used for?](https://www.g2.com/discussions/what-is-augmentt-used-for) ### 5. [Firefly Cloud Infrastructure Automation](https://www.g2.com/products/firefly-cloud-infrastructure-automation/reviews) Firefly is a cloud infrastructure automation platform that empowers Platform and DevOps teams to simplify, secure, and scale their cloud operations. Built to address the challenges of managing sprawling, dynamic cloud environments, Firefly enables seamless automation, Infrastructure-as-Code (IaC) adoption, and governance. By combining continuous cloud scanning, AI-assisted remediation, and orchestration, Firefly provides unified visibility and control across your entire cloud footprint. What sets Firefly apart is its ability to bridge the gap between live cloud environments and IaC, ensuring your infrastructure is always optimized, compliant, and in sync. From scaling startups to global enterprises like Paramount, Cisco and 2K Games, Firefly helps organizations finally uncomplicate their cloud while accelerating cloud innovation and maintaining security and performance at scale. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Firefly Cloud Infrastructure Automation?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10) - **Quality of Support:** 9.7/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.0/10 (Category avg: 8.5/10) - **Ease of Use:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Firefly Cloud Infrastructure Automation?** - **Seller:** [Firefly](https://www.g2.com/sellers/firefly) - **Year Founded:** 2021 - **HQ Location:** Tel Aviv, Israel - **LinkedIn® Page:** https://www.linkedin.com/company/gofireflyio/ (115 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 42% Mid-Market, 42% Small-Business #### What Are Firefly Cloud Infrastructure Automation's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Automation Efficiency (2 reviews) - Easy Integrations (2 reviews) - Efficiency (2 reviews) - Infrastructure Automation (2 reviews) **Cons:** - Difficult Learning (2 reviews) - Expensive (2 reviews) - Learning Difficulty (2 reviews) - Pricing Issues (2 reviews) - Steep Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Firefly Cloud Infrastructure Automation? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Firefly Cloud Infrastructure Automation, simplifying organization and integration of cloud resources. - Users value the **automation efficiency** of Firefly, streamlining resource management and enhancing operational productivity seamlessly. - Users value the **easy integrations** of Firefly Cloud Infrastructure Automation, enhancing their existing workflows and boosting deployment efficiency. - Users commend the **efficiency** of Firefly Cloud Infrastructure Automation, enabling faster deployments with minimal errors. - Users value the **efficiency of infrastructure automation** that simplifies management and enhances operational performance. **Cons:** - Users find the **difficult learning curve** and onboarding process of Firefly Cloud Infrastructure Automation to be overwhelming. - Users find the **costly price model** of Firefly challenging for smaller teams or startups with tight budgets. - Users find the **learning difficulty** of Firefly Cloud Infrastructure Automation to be overwhelming, especially for smaller teams. - Users find the **pricing model challenging** , particularly for small teams and startups with budget constraints. - Users face a **steep learning curve** with Firefly, making onboarding challenging and time-consuming for new teams. #### What Are Recent G2 Reviews of Firefly Cloud Infrastructure Automation? **"[Streamlined Cloud Operations with Powerful Automation](https://www.g2.com/survey_responses/firefly-cloud-infrastructure-automation-review-11223752)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/firefly-cloud-infrastructure-automation-review-11223752) --- **"[Simplified infrastructure management with a clear interface and efficient workflows](https://www.g2.com/survey_responses/firefly-cloud-infrastructure-automation-review-12091450)"** **Rating:** 4.5/5.0 stars *— Guibril D.* [Read full review](https://www.g2.com/survey_responses/firefly-cloud-infrastructure-automation-review-12091450) --- ### 6. [Rational Synergy](https://www.g2.com/products/rational-synergy/reviews) IBM Rational Synergy is a task-based, software configuration management (SCM) solution that brings together global, distributed development teams on a unified platform. **Average Rating:** 2.8/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Rational Synergy?** - **Quality of Support:** 6.3/10 (Category avg: 8.6/10) - **Ease of Use:** 5.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Rational Synergy?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) - **Ownership:** SWX:IBM **Who Uses This Product?** - **Company Size:** 83% Enterprise, 17% Small-Business #### What Are Recent G2 Reviews of Rational Synergy? **"[Collaborative platform to bring synergy between different teams for improved productivity](https://www.g2.com/survey_responses/rational-synergy-review-4929516)"** **Rating:** 4.5/5.0 stars *— Kaustav D.* [Read full review](https://www.g2.com/survey_responses/rational-synergy-review-4929516) --- **"[With Synergy, Collaboration is achieved 100 percent](https://www.g2.com/survey_responses/rational-synergy-review-4703528)"** **Rating:** 4.0/5.0 stars *— Venkatachalam M.* [Read full review](https://www.g2.com/survey_responses/rational-synergy-review-4703528) --- #### What Are G2 Users Discussing About Rational Synergy? - [What is Rational Synergy used for?](https://www.g2.com/discussions/what-is-rational-synergy-used-for) ### 7. [Steampunk Spotter](https://www.g2.com/products/steampunk-spotter/reviews) Spotter helps users create and maintain Ansible Playbooks with ease while ensuring they are always up-to-date and secure. With its comprehensive analytics and reporting capabilities, Spotter offers valuable insights into automation, enabling users to identify bottlenecks, monitor performance, and make data-driven decisions. Designed to maximize automation and drive operational excellence, Spotter has gained the trust of users worldwide. With Spotter, teams can focus on strategic initiatives and achieve superior business outcomes. **Average Rating:** 4.6/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Steampunk Spotter?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.6/10) - **Quality of Support:** 9.2/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.5/10) - **Ease of Use:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Steampunk Spotter?** - **Seller:** [XLAB Steampunk](https://www.g2.com/sellers/xlab-steampunk) - **Year Founded:** 2018 - **HQ Location:** Pot za Brdom 100, SI - **Twitter:** @xlab_steampunk (70 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/xlab-steampunk (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 17% Mid-Market #### What Are Recent G2 Reviews of Steampunk Spotter? **"[Great solution if you're using Ansible](https://www.g2.com/survey_responses/steampunk-spotter-review-9199181)"** **Rating:** 4.5/5.0 stars *— Javier V.* [Read full review](https://www.g2.com/survey_responses/steampunk-spotter-review-9199181) --- **"[Your own Playbook writing and managing assistant.](https://www.g2.com/survey_responses/steampunk-spotter-review-8327972)"** **Rating:** 4.5/5.0 stars *— Sam R.* [Read full review](https://www.g2.com/survey_responses/steampunk-spotter-review-8327972) --- ### 8. [Rocket ChangeMan](https://www.g2.com/products/rocket-changeman/reviews) Micro Focus ChangeMan provides visibility into software infrastructure changes for audit and version control purposes. **Average Rating:** 4.5/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Rocket ChangeMan?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.6/10) - **Quality of Support:** 5.8/10 (Category avg: 8.6/10) - **Ease of Admin:** 5.0/10 (Category avg: 8.5/10) - **Ease of Use:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Rocket ChangeMan?** - **Seller:** [Rocket Software](https://www.g2.com/sellers/rocket-software) - **Company Website:** https://www.rocketsoftware.com/ - **Year Founded:** 1990 - **HQ Location:** Waltham, MA - **Twitter:** @Rocket (3,532 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10127/ (4,347 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 25% Enterprise #### What Are Recent G2 Reviews of Rocket ChangeMan? **"[not a very friendly development change manager](https://www.g2.com/survey_responses/rocket-changeman-review-2243784)"** **Rating:** 4.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/rocket-changeman-review-2243784) --- **"[Great product](https://www.g2.com/survey_responses/rocket-changeman-review-3138595)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/rocket-changeman-review-3138595) --- #### What Are G2 Users Discussing About Rocket ChangeMan? - [What is Micro Focus ChangeMan used for?](https://www.g2.com/discussions/what-is-micro-focus-changeman-used-for) ### 9. [Solcoro](https://www.g2.com/products/solcoro/reviews) The Drift Management Platform for Jira Cloud. Solcoro continuously monitors, exposes, and alerts you to configuration changes so that you can action them before they become a problem. Key capabilities: • The Solcoro Score: A patent-pending metric that consistently evaluates your Jira Cloud configurations. • Automated Configuration Drift Analysis, Management, and Reporting: Scheduled scans and compare them against your Gold Scan to detect configuration drift. Create custom alerts so that the configs you care about don't stray from your ideal settings • Customize what you want Solcoro to monitor: Set custom thresholds and let Solcoro tell you when you need to take action. • Change History: The full configuration change log Jira doesn't give you. Change History captures the full configuration state of your Jira instance on a schedule you control: daily, weekly, or monthly. Each capture is a complete snapshot, not a partial diff, which means every prior state of your instance is preserved and available for comparison. • Multi-User Access: Built for teams. Built for collaboration. RBAC permissions to manage user access. • Secure: Multi-factor authentication. End to end encryption. Single sign-on. Your data is safe at every level. Who it's for: Jira admins managing growing complexity, IT leaders accountable for Atlassian governance, and platform teams supporting 50 to 50,000+ users who can't afford to discover problems reactively. Why teams choose Solcoro: The average Jira environment has 56% unused custom fields, 52% inactive projects, and 88% of projects with no issue-level security. These aren't edge cases, they're the norm. Solcoro gives you the evidence to act, the baseline to improve against, and the alerts to stay ahead of drift before leadership asks the question. Try if for free for 14 days. No credit card required. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Solcoro?** - **Quality of Support:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Solcoro?** - **Seller:** [Solcoro](https://www.g2.com/sellers/solcoro) - **Year Founded:** 2025 - **HQ Location:** Saint Petersburg, US - **LinkedIn® Page:** https://www.linkedin.com/company/solcoro/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Solcoro? **"[Effortless Integration and Powerful, Insightful Dashboards & Reports that help me drill straight into significant problem areas](https://www.g2.com/survey_responses/solcoro-review-13012173)"** **Rating:** 5.0/5.0 stars *— Andrew B.* [Read full review](https://www.g2.com/survey_responses/solcoro-review-13012173) --- **"[Easy, Secure Jira Cloud Stats with Seamless Integration and Stellar Support](https://www.g2.com/survey_responses/solcoro-review-12916978)"** **Rating:** 5.0/5.0 stars *— Mike D.* [Read full review](https://www.g2.com/survey_responses/solcoro-review-12916978) --- ### 10. [Apache ACE](https://www.g2.com/products/apache-ace/reviews) Apache ACE is a software distribution framework designed to allow users to centrally manage and distribute software components, configuration data and other artifacts to target systems. **Average Rating:** 2.8/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Apache ACE?** - **Quality of Support:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Apache ACE?** - **Seller:** [The Apache Software Foundation](https://www.g2.com/sellers/the-apache-software-foundation) - **Year Founded:** 1999 - **HQ Location:** Wakefield, MA - **Twitter:** @TheASF (66,168 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/215982/ (2,408 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Apache ACE? **"[Apache ACE](https://www.g2.com/survey_responses/apache-ace-review-750872)"** **Rating:** 5.0/5.0 stars *— Deepika V.* [Read full review](https://www.g2.com/survey_responses/apache-ace-review-750872) --- #### What Are G2 Users Discussing About Apache ACE? - [What is Apache ACE used for?](https://www.g2.com/discussions/what-is-apache-ace-used-for) ### 11. [netYCE](https://www.g2.com/products/netyce/reviews) The framework lets you automate any network in no time without coding. The core netYCE engine is completely FREE including a course to get you up and running in less than 1 hour. **Average Rating:** 4.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate netYCE?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10) - **Quality of Support:** 8.9/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.5/10) - **Ease of Use:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind netYCE?** - **Seller:** [NetYCE](https://www.g2.com/sellers/netyce) - **Year Founded:** 2010 - **HQ Location:** Weesp, NL - **Twitter:** @wimgerrits (248 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/netyce/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of netYCE? **"[Best network automation vendor](https://www.g2.com/survey_responses/netyce-review-10031323)"** **Rating:** 4.0/5.0 stars *— Arunmozhi B.* [Read full review](https://www.g2.com/survey_responses/netyce-review-10031323) --- **"[Best for network automation](https://www.g2.com/survey_responses/netyce-review-10470781)"** **Rating:** 5.0/5.0 stars *— Aashish A.* [Read full review](https://www.g2.com/survey_responses/netyce-review-10470781) --- ### 12. [NixOS](https://www.g2.com/products/nixos/reviews) NixOS is a Linux distribution with a unique approach to package and configuration management. Built on top of the Nix package manager, it is completely declarative, makes upgrading systems reliable, and has many other advantages. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **How Do G2 Users Rate NixOS?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10) - **Quality of Support:** 5.0/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.5/10) - **Ease of Use:** 5.6/10 (Category avg: 8.6/10) **Who Is the Company Behind NixOS?** - **Seller:** [NixOS](https://www.g2.com/sellers/nixos) - **HQ Location:** N/A - **Twitter:** @nixos_org (12,593 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nixpkgs (26 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of NixOS? **"[it was different but great](https://www.g2.com/survey_responses/nixos-review-4295660)"** **Rating:** 4.5/5.0 stars *— Verified User in Package/Freight Delivery* [Read full review](https://www.g2.com/survey_responses/nixos-review-4295660) --- **"[Manage your entire Linux system configuration using a single language](https://www.g2.com/survey_responses/nixos-review-3297378)"** **Rating:** 4.5/5.0 stars *— Neil M.* [Read full review](https://www.g2.com/survey_responses/nixos-review-3297378) --- ### 13. [OpenText Universal Discovery & Universal CMDB (UD/UCMDB)](https://www.g2.com/products/opentext-universal-discovery-universal-cmdb-ud-ucmdb/reviews) Automate discovery and dependency mapping to simplify and accelerate impact analysis, reduce business downtime, improve visibility, and cut operational expenses. **Average Rating:** 4.3/5.0 **Total Reviews:** 3 **How Do G2 Users Rate OpenText Universal Discovery & Universal CMDB (UD/UCMDB)?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.6/10) - **Quality of Support:** 8.3/10 (Category avg: 8.6/10) - **Ease of Admin:** 7.5/10 (Category avg: 8.5/10) - **Ease of Use:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind OpenText Universal Discovery & Universal CMDB (UD/UCMDB)?** - **Seller:** [OpenText](https://www.g2.com/sellers/opentext) - **Year Founded:** 1991 - **HQ Location:** Waterloo, ON - **Twitter:** @OpenText (21,565 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709/ (23,048 employees on LinkedIn®) - **Ownership:** NASDAQ:OTEX **Who Uses This Product?** - **Company Size:** 67% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of OpenText Universal Discovery & Universal CMDB (UD/UCMDB)? **"[MicroFocus UCMDB ](https://www.g2.com/survey_responses/opentext-universal-discovery-universal-cmdb-ud-ucmdb-review-489240)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/opentext-universal-discovery-universal-cmdb-ud-ucmdb-review-489240) --- **"[MF uCMDB / UD](https://www.g2.com/survey_responses/opentext-universal-discovery-universal-cmdb-ud-ucmdb-review-483929)"** **Rating:** 5.0/5.0 stars *— Rakesh K.* [Read full review](https://www.g2.com/survey_responses/opentext-universal-discovery-universal-cmdb-ud-ucmdb-review-483929) --- ### 14. [ServiceTeam ITSM](https://www.g2.com/products/serviceteam-itsm/reviews) The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on. “ServiceTeam ITSM offers a robust set of ITSM capabilities for the cost, which is enhanced further with the optional ITAM capabilities. The use of the Microsoft Power Platform and it’s capabilities fits well with the growing industry trend for low code and AI and exploiting enterprise service management opportunities through wider ITSM tool use and bespoke applications.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools ServiceTeam ITSM lets you leverage Power BI for management reporting, configure automated workflows with Power Automate, deploy Power Virtual Agent chatbots, capitalize on existing Microsoft technology skillsets, and so much more. Check out Provance.com for detailed description of the ServiceTeam ITSM capabilities. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth with a ‘best-of-platform’ solution. “ServiceTeam ITSM is a capability-rich ITSM solution aimed at organizations of all sizes across all verticals. An existing or new investment in the Microsoft ecosystem is required, but this also offers access to a wealth of Microsoft technologies—such as business intelligence and machine learning—that can be applied to ITSM operations.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools Get a copy of the independent review of ServiceTeam ITSM conducted by Stephen Mann of ITSM.tools by visiting the Official Downloads section of this profile. **Average Rating:** 3.9/5.0 **Total Reviews:** 18 **How Do G2 Users Rate ServiceTeam ITSM?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.6/10) - **Quality of Support:** 8.5/10 (Category avg: 8.6/10) - **Ease of Admin:** 7.2/10 (Category avg: 8.5/10) - **Ease of Use:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind ServiceTeam ITSM?** - **Seller:** [Provance Technologies](https://www.g2.com/sellers/provance-technologies) - **Company Website:** https://www.provance.com/ - **Year Founded:** 1997 - **HQ Location:** Ottawa, Ontario Canada - **LinkedIn® Page:** http://www.linkedin.com/company/provance-technologies (82 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Mid-Market, 28% Small-Business #### What Are ServiceTeam ITSM's Pros and Cons? **Pros:** - Features (5 reviews) - Customer Support (4 reviews) - Ease of Use (4 reviews) - User Interface (4 reviews) - Incident Management (3 reviews) **Cons:** - Complex Setup (2 reviews) - Learning Curve (2 reviews) - Limited Customization (2 reviews) - Poor Customer Support (2 reviews) - Clunky Interface (1 reviews) ### What Do G2 Reviewers Say About ServiceTeam ITSM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive self-service portal** of ServiceTeam ITSM, enhancing efficiency and empowering end users in ticket management. - Users praise the **exceptional customer support** of ServiceTeam ITSM, emphasizing their responsiveness and commitment to continuous improvement. - Users find ServiceTeam ITSM to be **user-friendly and intuitive** , greatly enhancing their overall experience and efficiency. - Users appreciate the **intuitive user interface** of ServiceTeam ITSM, enhancing navigation and overall user experience significantly. - Users find the **incident management** feature of ServiceTeam ITSM intuitive and reliable, significantly enhancing operational efficiency. **Cons:** - Users find the **complex setup** of ServiceTeam ITSM daunting, particularly without adequate training and support. - Users find the **learning curve steep** for ServiceTeam ITSM, often feeling overwhelmed without sufficient training and support. - Users find **limited customization** in ServiceTeam ITSM, making it hard to adapt the tool to specific requirements. - Users experience **poor customer support** , often struggling with implementation and receiving inadequate assistance from the support team. - Users find the **clunky interface** of ServiceTeam ITSM frustrating and lacking in usability, impacting their overall experience. #### What Are Recent G2 Reviews of ServiceTeam ITSM? **"[Intuitive ITSM with a Strong Self-Service Portal](https://www.g2.com/survey_responses/serviceteam-itsm-review-11910874)"** **Rating:** 4.0/5.0 stars *— Trevor B.* [Read full review](https://www.g2.com/survey_responses/serviceteam-itsm-review-11910874) --- **"[User-Friendly Platform with Helpful Support, But Implementation Can Be Tricky](https://www.g2.com/survey_responses/serviceteam-itsm-review-11857368)"** **Rating:** 4.5/5.0 stars *— Verified User in Manufacturing* [Read full review](https://www.g2.com/survey_responses/serviceteam-itsm-review-11857368) --- #### What Are G2 Users Discussing About ServiceTeam ITSM? - [What is ServiceTeam ITSM used for?](https://www.g2.com/discussions/what-is-serviceteam-itsm-used-for) ### 15. [vCenter Configuration Manager](https://www.g2.com/products/vcenter-configuration-manager/reviews) vCenter Configuration Manager delivers capabilities fundamental to ensuring that virtualized and cloud computing environments are properly configured to meet operational, security and compliance requirements. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 **How Do G2 Users Rate vCenter Configuration Manager?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10) - **Quality of Support:** 7.8/10 (Category avg: 8.6/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.5/10) - **Ease of Use:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind vCenter Configuration Manager?** - **Seller:** [BlueAlly](https://www.g2.com/sellers/blueally) - **Year Founded:** 1999 - **HQ Location:** Atlanta, Georgia, United States - **Twitter:** @BlueAlly_IT (17,812 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/blueally (497 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Enterprise #### What Are vCenter Configuration Manager's Pros and Cons? **Pros:** - Automation (1 reviews) - Infrastructure Automation (1 reviews) - Reliability (1 reviews) **Cons:** - Lack of Guidance (1 reviews) - Pricing Issues (1 reviews) ### What Do G2 Reviewers Say About vCenter Configuration Manager? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation features** of vCenter Configuration Manager for efficient inventory and patch management. - Users value the **infrastructure automation** of vCenter Configuration Manager for its constant and comprehensive inventory management. - Users value the **reliability** of vCenter Configuration Manager for its automatic infrastructure inventory and consistent patch management. **Cons:** - Users express concern over the **lack of guidance** , making it difficult to fully utilize vCenter Configuration Manager. - Users express concerns over the **high costs** associated with vCenter Configuration Manager, impacting overall satisfaction. #### What Are Recent G2 Reviews of vCenter Configuration Manager? **"[Without a doubt the best choice for IT infrastructure](https://www.g2.com/survey_responses/vcenter-configuration-manager-review-11448255)"** **Rating:** 4.5/5.0 stars *— Lester Alexander G.* [Read full review](https://www.g2.com/survey_responses/vcenter-configuration-manager-review-11448255) --- **"[Without a doubt the best option in virtualization, essential for the IT infrastructure.](https://www.g2.com/survey_responses/vcenter-configuration-manager-review-10712376)"** **Rating:** 5.0/5.0 stars *— Lester G.* [Read full review](https://www.g2.com/survey_responses/vcenter-configuration-manager-review-10712376) --- ### 16. [BCFG2](https://www.g2.com/products/bcfg2/reviews) Bcfg2 helps system administrators produce a consistent, reproducible, and verifiable description of their environment, and offers visualization and reporting tools to aid in day-to-day administrative tasks. It is the fifth generation of configuration management tools developed in the Mathematics and Computer Science Division of Argonne National Laboratory. **Average Rating:** 2.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate BCFG2?** - **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 8.6/10) - **Quality of Support:** 2.5/10 (Category avg: 8.6/10) - **Ease of Admin:** 5.0/10 (Category avg: 8.5/10) - **Ease of Use:** 4.2/10 (Category avg: 8.6/10) **Who Is the Company Behind BCFG2?** - **Seller:** [BCFG2](https://www.g2.com/sellers/bcfg2) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are G2 Users Discussing About BCFG2? - [What is BCFG2 used for?](https://www.g2.com/discussions/what-is-bcfg2-used-for) ### 17. [CFEngine](https://www.g2.com/products/cfengine/reviews) Know more, react faster. CFEngine is an infrastructure automation solution developed and maintained by Northern.tech. It helps automate your infrastructure, security & compliance. It's known for its scalability, flexibility, wide platform support, and small / efficient agent. It is agent-based, distributed, and communicates using pull, not push. Hosts fetch new policy from the hub, enforce it, and create reporting data for the hub to gather. Immediately after installing, out of the box reports give you useful inventory information, software information, monitoring and compliance details, and more. CFEngine runs on millions of servers worldwide. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate CFEngine?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10) - **Quality of Support:** 9.2/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.5/10) - **Ease of Use:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind CFEngine?** - **Seller:** [CFEngine](https://www.g2.com/sellers/cfengine) - **Year Founded:** 2008 - **HQ Location:** N/A - **Twitter:** @cfengine (1,007 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/northern.tech/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Recent G2 Reviews of CFEngine? **"[Agile DevOps config management tool](https://www.g2.com/survey_responses/cfengine-review-4057923)"** **Rating:** 4.5/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/cfengine-review-4057923) --- **"[REVIEW CFEngine](https://www.g2.com/survey_responses/cfengine-review-4530647)"** **Rating:** 5.0/5.0 stars *— Jeff C.* [Read full review](https://www.g2.com/survey_responses/cfengine-review-4530647) --- ### 18. [CodeAlike](https://www.g2.com/products/codealike/reviews) Track all your coding activity. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate CodeAlike?** - **Quality of Support:** 5.8/10 (Category avg: 8.6/10) - **Ease of Use:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind CodeAlike?** - **Seller:** [Corvalius](https://www.g2.com/sellers/corvalius) - **Year Founded:** 2009 - **HQ Location:** Ciudad Autónoma de Buenos Aires, AR - **Twitter:** @codealike (1,565 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/corvalius/about/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Mid-Market #### What Are Recent G2 Reviews of CodeAlike? **"[CodeAlike Review by Ayush Malik](https://www.g2.com/survey_responses/codealike-review-5268180)"** **Rating:** 5.0/5.0 stars *— Ayush M.* [Read full review](https://www.g2.com/survey_responses/codealike-review-5268180) --- #### What Are G2 Users Discussing About CodeAlike? - [What is CodeAlike used for?](https://www.g2.com/discussions/what-is-codealike-used-for) ### 19. [IBM Cloud Schematics](https://www.g2.com/products/ibm-cloud-schematics/reviews) IBM Cloud Schematics enables developers, architects, and DevOps teams to use Infrastructure as Code to create, share, discover, and use cloud resources in a way that is automated, repeatable, orderly, and secure. **Average Rating:** 4.3/5.0 **Total Reviews:** 3 **How Do G2 Users Rate IBM Cloud Schematics?** - **Quality of Support:** 8.9/10 (Category avg: 8.6/10) - **Ease of Use:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind IBM Cloud Schematics?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) - **Ownership:** SWX:IBM **Who Uses This Product?** - **Company Size:** 67% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of IBM Cloud Schematics? **"[Review for IBM Cloud Schematics ](https://www.g2.com/survey_responses/ibm-cloud-schematics-review-1242907)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/ibm-cloud-schematics-review-1242907) --- **"[Conformity and integrity](https://www.g2.com/survey_responses/ibm-cloud-schematics-review-4267977)"** **Rating:** 5.0/5.0 stars *— Verified User in Airlines/Aviation* [Read full review](https://www.g2.com/survey_responses/ibm-cloud-schematics-review-4267977) --- #### What Are G2 Users Discussing About IBM Cloud Schematics? - [What is IBM Cloud Schematics used for?](https://www.g2.com/discussions/what-is-ibm-cloud-schematics-used-for) ### 20. [IBM DevOps Build](https://www.g2.com/products/ibm-devops-build/reviews) IBM DevOps Build tool is a distributed, multi-platform, enterprise-scale build management solution that uses a template-driven system to configure and run software builds. **Average Rating:** 4.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate IBM DevOps Build?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.6/10) - **Quality of Support:** 7.2/10 (Category avg: 8.6/10) - **Ease of Admin:** 7.5/10 (Category avg: 8.5/10) - **Ease of Use:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind IBM DevOps Build?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) - **Ownership:** SWX:IBM **Who Uses This Product?** - **Company Size:** 67% Enterprise, 33% Small-Business #### What Are Recent G2 Reviews of IBM DevOps Build? **"[IBM Urban Code](https://www.g2.com/survey_responses/ibm-devops-build-review-5324176)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/ibm-devops-build-review-5324176) --- **"[The experience has been smooth and UCD has been delivering its benefits.](https://www.g2.com/survey_responses/ibm-devops-build-review-3845540)"** **Rating:** 4.0/5.0 stars *— Shamanth V.* [Read full review](https://www.g2.com/survey_responses/ibm-devops-build-review-3845540) --- ### 21. [inforcer](https://www.g2.com/products/inforcer/reviews) inforcer is a specialized software solution designed for managed service providers (MSPs) that oversee Microsoft 365 environments across multiple client tenants. This platform replaces the need for PowerShell scripts, JSON templates, and manual processes with a centralized, multi-tenant management system. By standardizing deployments, tracking policy drift, and generating client-ready reports, inforcer streamlines Microsoft 365 management, allowing MSPs to operate efficiently without the complexities of navigating multiple browser sessions or relying on individual engineer expertise. The target audience for inforcer primarily includes MSPs that manage diverse client portfolios and require a robust solution to maintain security and compliance across various Microsoft 365 tenants. With inforcer, these providers can quickly align new and existing clients to a defined security baseline. The platform identifies tenants that are out of compliance, suggests corrective actions, and accommodates client-specific deviations without necessitating manual configurations for each tenant. This capability significantly enhances operational efficiency and reduces the risk of human error. Key features of inforcer include real-time alerts for policy drift, which notify MSPs when configurations deviate from established baselines. These alerts can be integrated directly into PSA tools, ensuring that issues are addressed proactively before they escalate into client-facing problems. Additionally, Inforcer allows for the automatic backup of Microsoft 365 policies and settings, providing a full audit trail that can be invaluable for root cause analysis, compliance with cyber insurance requirements, or rollback procedures following incidents. Moreover, inforcer empowers MSPs to conduct customer-facing audits that reveal configuration gaps, thereby demonstrating ongoing value to existing clients and providing clear assessments to potential prospects during sales discussions. The platform also facilitates the monetization of Microsoft 365 management through built-in blueprints and repeatable projects, enabling MSPs to offer high-value services such as security baseline projects, Intune hardening, and ongoing governance retainers. As the demand for AI services grows, inforcer equips MSPs with the tools necessary to manage and secure these environments effectively. Features like Copilot Manager and Shadow AI Detection allow providers to track AI adoption, understand risk exposure, and ensure that client environments are ready for secure AI rollouts. By categorizing and managing tenants at scale, MSPs can deploy, report, and remediate issues efficiently, treating their entire client base as a cohesive unit rather than isolated entities. inforcer supports operations across the UK, US, EU, and ANZ regions, making it a versatile solution for MSPs looking to enhance their Microsoft 365 management capabilities. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate inforcer?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10) - **Quality of Support:** 10.0/10 (Category avg: 8.6/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.5/10) - **Ease of Use:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind inforcer?** - **Seller:** [Inforcer](https://www.g2.com/sellers/inforcer) - **Company Website:** https://www.inforcer.com - **Year Founded:** 2022 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/inforcer/ (140 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are inforcer's Pros and Cons? **Pros:** - Configuration Management (1 reviews) - Ease of Use (1 reviews) - Features (1 reviews) - Security Access (1 reviews) - Setup Ease (1 reviews) ### What Do G2 Reviewers Say About inforcer? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective configuration management** of Inforcer, streamlining Microsoft 365 policy deployment across tenants. - Users find the **ease of use** of Inforcer invaluable for quickly managing Microsoft 365 policies across tenants. - Users value the **efficient policy management** offered by Inforcer, ensuring consistency and quick setup across Microsoft 365 tenants. - Users value the **exceptional security access** provided by Inforcer, streamlining client management and enhancing policy consistency. - Users find the **setup ease** of Inforcer exceptional, allowing quick application of policies across all clients' tenants. #### What Are Recent G2 Reviews of inforcer? **"[Great solution for management of Microsoft 365 Policies](https://www.g2.com/survey_responses/inforcer-review-10538913)"** **Rating:** 5.0/5.0 stars *— David H.* [Read full review](https://www.g2.com/survey_responses/inforcer-review-10538913) --- **"[Amazing Policy Deployment, Needs Better Drift Management](https://www.g2.com/survey_responses/inforcer-review-12726605)"** **Rating:** 5.0/5.0 stars *— Ty L.* [Read full review](https://www.g2.com/survey_responses/inforcer-review-12726605) --- ### 22. [Cloudwise New Generation CMDB Platform](https://www.g2.com/products/cloudwise-new-generation-cmdb-platform/reviews) CMDB, or Configuration Management Database, is a centralized repository that stores information about all the assets and configuration items within an organization's IT infrastructure. It serves as a comprehensive and up-to-date record of hardware, software, network devices, applications, and their interdependencies. The CMDB provides a foundation for effective IT service management by enabling organizations to track, manage, and control their IT assets and configurations. It helps in maintaining accurate and consistent information, supports change management processes, facilitates incident and problem resolution, and aids in understanding the impact of changes on the overall IT environment. By leveraging CMDB, organizations can improve operational efficiency, reduce downtime, and enhance decision-making related to IT infrastructure management. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Cloudwise New Generation CMDB Platform?** - **Quality of Support:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Cloudwise New Generation CMDB Platform?** - **Seller:** [Cloudwise Singapore](https://www.g2.com/sellers/cloudwise-singapore) - **Year Founded:** 2009 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/cloudwiseglobal/ (200 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Cloudwise New Generation CMDB Platform's Pros and Cons? **Pros:** - Cloud Services (1 reviews) - Service Management (1 reviews) ### What Do G2 Reviewers Say About Cloudwise New Generation CMDB Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **cloud services** of Cloudwise CMDB, enhancing accessibility and collaboration across teams. - Users appreciate the **effective service management** capabilities of Cloudwise New Generation CMDB Platform, enhancing operational efficiency. #### What Are Recent G2 Reviews of Cloudwise New Generation CMDB Platform? **"[Its really amazing. I loved it.](https://www.g2.com/survey_responses/cloudwise-new-generation-cmdb-platform-review-10712533)"** **Rating:** 5.0/5.0 stars *— Verified User in Airlines/Aviation* [Read full review](https://www.g2.com/survey_responses/cloudwise-new-generation-cmdb-platform-review-10712533) --- ### 23. [Datree](https://www.g2.com/products/datree/reviews) Datree is a CLI tool that supports Kubernetes admins in their roles by preventing developers from making errors in Kubernetes configurations that can cause clusters to fail in production. Our CLI tool is open source, enabling it to be supported by the Kubernetes community. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Datree?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10) - **Quality of Support:** 8.3/10 (Category avg: 8.6/10) - **Ease of Admin:** 5.0/10 (Category avg: 8.5/10) - **Ease of Use:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Datree?** - **Seller:** [Datree](https://www.g2.com/sellers/datree) - **Year Founded:** 2017 - **HQ Location:** Tel Aviv, IL - **LinkedIn® Page:** http://www.linkedin.com/company/codelaborate.io (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Datree? **"[Prevent Kubernetes misconfigurations through Datree](https://www.g2.com/survey_responses/datree-review-6492524)"** **Rating:** 4.0/5.0 stars *— Avinash U.* [Read full review](https://www.g2.com/survey_responses/datree-review-6492524) --- #### What Are G2 Users Discussing About Datree? - [What is Datree used for?](https://www.g2.com/discussions/what-is-datree-used-for) ### 24. [FNT Command Platform](https://www.g2.com/products/fnt-command-platform/reviews) The FNT Command Platform software solution enables efficient management of IT, Telecommunication and Data Center infrastructures as a digital twin – from the physical level (cables, switches, servers, etc.) through virtual components and applications to services – independent of the manufacturer and in a uniform data model. This enables organizations to plan and manage their IT landscape more easily, eliminate faults more quickly, implement transformations and changes more efficiently, and achieve sustainability goals for example faster. A standardized construction kit of various FNT tools and methods makes it easy to integrate data from other systems, create reports quickly and easily, optimize IT processes and workflows, and provide new (digital) services efficiently and automatically. The software is offered with a flexible licensing model, is cloud ready and because it comes pre-configured for specific deployment scenarios, it can be deployed as an out-of-the-box system in no time. Features: - Infrastructure as a Digital Twin: Document all physical, logical, and virtual assets, services and resources, as well as cross-silo dependencies - Integrated planning and design: Graphically supported planning of all changes to an infrastructure based on the current state - Analysis and visualization: Analyze and visualize the data collected. In addition to comprehensive reports and dashboards, the tool offers 2D and 3D views and georeferenced and schematic network views - Tool-based control of change processes: Create workflows and convert change requests into detailed work orders for service providers, as well as monitor their execution - Integrate into existing IT landscapes: FNT Command has extensive interfaces for easy bi-directional data exchange with other applications **Average Rating:** 4.6/5.0 **Total Reviews:** 5 **How Do G2 Users Rate FNT Command Platform?** - **Quality of Support:** 9.3/10 (Category avg: 8.6/10) - **Ease of Use:** 7.3/10 (Category avg: 8.6/10) **Who Is the Company Behind FNT Command Platform?** - **Seller:** [FNT Software](https://www.g2.com/sellers/fnt-software) - **Year Founded:** 1994 - **HQ Location:** Ellwangen, Baden-Württemberg, Germany - **LinkedIn® Page:** https://linkedin.com/company/fnt-gmbh (237 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Mid-Market, 40% Small-Business #### What Are FNT Command Platform's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Monitoring (1 reviews) - Network Management (1 reviews) - Product Quality (1 reviews) - Reliability (1 reviews) **Cons:** - Inadequate Reporting (1 reviews) - Insufficient Information (1 reviews) - Lack of Features (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About FNT Command Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of FNT Command Platform, appreciating its structured documentation for efficient issue resolution. - Users value the **effective monitoring capabilities** of FNT Command Platform, enhancing issue resolution and service reliability. - Users value the **comprehensive network documentation** provided by FNT Command Platform, enhancing issue resolution and service reliability. - Users appreciate the **high-quality documentation** of FNT Command Platform, enhancing issue resolution and service reliability. - Users value the **high reliability** of the FNT Command Platform, enhancing efficiency in troubleshooting and service management. **Cons:** - Users find the **inadequate reporting** features of FNT Command Platform limit their ability to analyze data effectively. - Users struggle with **insufficient information** in Tray Management, finding documentation and reporting features lacking and difficult to use. - Users find the **lack of features** in FNT Command Platform, especially in Tray Management and reporting, quite disappointing. - Users face challenges with **limited customization** in FNT Command Platform, particularly in reporting and managing duct bundles effectively. - Users find the **limited features** in FNT Command Platform make tasks like documentation and reporting less efficient. #### What Are Recent G2 Reviews of FNT Command Platform? **"[Reliable Network Operations Through Comprehensive Documentation](https://www.g2.com/survey_responses/fnt-command-platform-review-12371513)"** **Rating:** 4.5/5.0 stars *— Verified User in Airlines/Aviation* [Read full review](https://www.g2.com/survey_responses/fnt-command-platform-review-12371513) --- **"[User-friendly, fast, and powerful – with strong module integration and export](https://www.g2.com/survey_responses/fnt-command-platform-review-12633044)"** **Rating:** 5.0/5.0 stars *— Stefan K.* [Read full review](https://www.g2.com/survey_responses/fnt-command-platform-review-12633044) --- #### What Are G2 Users Discussing About FNT Command Platform? - [What is FNT Command used for?](https://www.g2.com/discussions/what-is-fnt-command-used-for) ### 25. [InProd](https://www.g2.com/products/inprod/reviews) InProd is a configuration management solution specifically designed for the contact centre industry to reduce the risks and costs associated with configuration changes, within Genesys powered contact centres. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate InProd?** - **Quality of Support:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind InProd?** - **Seller:** [InProd Solutions](https://www.g2.com/sellers/inprod-solutions) - **Year Founded:** 2015 - **HQ Location:** Melbourne, AU - **LinkedIn® Page:** https://www.linkedin.com/company/inprod-solutions/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of InProd? **"[Change Approval Workflows](https://www.g2.com/survey_responses/inprod-review-8305725)"** **Rating:** 5.0/5.0 stars *— Deepak T.* [Read full review](https://www.g2.com/survey_responses/inprod-review-8305725) --- ## What Is Configuration Management Tools? [CI/CD Tools](https://www.g2.com/categories/ci-cd-tools) ## What Software Categories Are Similar to Configuration Management Tools? - [Build Automation Software](https://www.g2.com/categories/build-automation) - [Continuous Integration Tools](https://www.g2.com/categories/continuous-integration) - [Continuous Delivery Tools](https://www.g2.com/categories/continuous-delivery-tools) --- ## How Do You Choose the Right Configuration Management Tools? ### What You Should Know About Configuration Management Tools ### What are Configuration Management Tools? In software, configuration management refers to the process of tracking and conducting changes made to applications during the development process. Configuration management tools track changes to applications and their infrastructure to ensure configurations are in a known and trusted state and configuration details don’t rely on DevOps tribal knowledge. These platforms enhance visibility across teams about system states and configuration statuses to empower efficiency and streamline a company’s control process. When desired configurations are determined, this software automatically configures systems to that state via configuration files. Companies use configuration management software’s integrations with [version control systems](https://www.g2.com/categories/version-control-systems), [software testing tools](https://www.g2.com/categories/software-testing), [bug tracking software](https://www.g2.com/categories/bug-tracking), and other software development tools to facilitate internal best practices and productivity. Key Benefits of Configuration Management Tools - Increase efficiency - Define change control processes - Enable visibility and understanding across teams and departments - Automate configuration - Allow quicker restoration in cases of infrastructure failure ### Why Use Configuration Management Tools? Configuration management tools make life easier for DevOps teams and improve process quality by minimizing the risk of both human error and the need for human effort. Team knowledge becomes less ethereal and more concrete thanks to configuration management software’s record-keeping functionality. Configuration files enable this software to automatically configure systems to their desired state. Configuration management software’s maintenance of easily reproducible system states also improves response times when systems and applications fail. **Preserve and share knowledge —** Application and system configuration can involve many intricate, finicky settings and moving parts. DevOps teams often run the risk of relying on tribal knowledge to maintain and adjust infrastructural configuration, which can cause trouble as teams and practices shift. With configuration management software, teams can exchange tribal knowledge for thorough records of change process documentation. This streamlines onboarding processes and preserves comprehensive knowledge in an easily accessible state, enabling a more efficient workflow and better collaboration. Configuration documentation and changes can be constantly adjusted and managed via this software, ensuring processes remain updated and visible. **Efficient configuration —** Configuring applications and system infrastructure is meticulous work, and the configuration of a desired state can be challenging to reproduce. Configuration management software’s comprehensive historical records of system states alleviate this issue by presenting configuration information in an accessible form. Not only is this information readable by users, it also exists in the form of configuration files, allowing this software to automatically configure systems to their desired state. This alleviates workloads and allows DevOps team members to focus on other tasks. **Effective system restoration —** Crashes, bugs, and full-on system failures can be relatively common in any DevOps environment. When applications and their infrastructure fail and systems go down, a DevOps teams’ number one priority is restoring all systems to get things running again as quickly as possible. Sometimes crashes can lead to software configurations being reset, which can make it difficult to restore to its desired state. Thanks to configuration management tools, teams can rest easy knowing configurations are fully recorded in an easily reproducible way. This makes it much easier for developers and IT professionals to restore software and system crashes. ### Who Uses Configuration Management Tools? Developers and IT professionals use configuration management solutions to facilitate shared knowledge and control internal systems and infrastructure. This promotes better DevOps workflows by encouraging software developers and Ops teams to work together in an agile environment. **Software developers —** Software developers use configuration management tools to track and manage application infrastructures. This helps teams collaborate on builds while enhancing visibility and empowering productive responses when build configurations aren’t working. Developers also use configuration management software to maintain functional knowledge of system states in a DevOps environment, allowing them to collaborate with Ops teams more effectively. **IT professionals —** IT professionals use configuration management tools to track and manage system states in a DevOps environment. This helps Ops teams collaborate when tackling infrastructure challenges and improving system architecture. ### Configuration Management Tools Features **Configuration identification —** Configuration management tools have the functionality to individually identify any instance, or version, of a software product or build. Every time a build is reconfigured or structured, configuration management can capture a “snapshot" of the entire state of the software, which is then stored in a comprehensive historical record. Builds can be rolled back to previous configurations if necessary, and teams have full visibility to promote effective collaboration. **Configuration control —** Configuration management solutions formalize internal change processes through configuration control. Users can make changes to their software while ensuring each change is fully authorized and documented. Team leads can set permissions to control access across the team. This feature facilitates software changes by enabling review, authentication, and adherence to internal best practices when managing configuration. **Configuration status monitoring —** Configuration management platforms not only record configuration changes but monitors the status of each instance of an application or system. This ensures the current configuration of each element of the system is always known. Users can react more effectively to issues thanks to the complete view delivered by configuration management software. **Automatic configuration —** Configuration management software can automatically configure applications and systems to the desired state. By capturing and storing software states via configuration files, this software minimizes the manual aspect of software configuration. Users can indicate desired configurations so if a failure occurs, configuration management software can automatically reconfigure the system. ### Trends Related to Configuration Management Tools **DevOps —** DevOps refers to the marriage of development and IT operations management to make unified software development pipelines. Teams have implemented DevOps best practices to build, test, and release software. Configuration management tools promote DevOps workflows by increasing cross-team visibility and facilitating collaboration. **DevSecOps —** Calls for standardized cybersecurity best practices as part of DevOps philosophy, often referred to as DevSecOps, have shifted the onus of responsibility for secure applications onto developers. Better security often requires changes to software states, making configuration management integral to filling the gap between cybersecurity and development. **Continuous integration and deployment (CI/CD) —** CI/CD is the current standard in DevOps best practices. Developers use the principles of CI/CD to curate smooth development pipelines. A proper CI/CD pipeline involves constantly planning, building, testing, and deploying software while ensuring compliance with project goals and requirements. Configuration management software aids the CI/CD pipeline by streamlining development and offering agile control over application infrastructure. ### Software and Services Related to Configuration Management Tools [**Version control systems**](https://www.g2.com/categories/version-control-systems) **—** Version control systems help track changes to software development projects and allow team members to change and collaborate on files. This is accomplished using version history, branching, and managed repositories. Configuration management software integrates with version control systems to give development teams better visibility and collaborative control while developing software. [**Software testing tools**](https://www.g2.com/categories/software-testing) **—** Software testing solutions give development teams the methods and tools to determine the quality of their software creation and improvement projects. Development teams use software testing tools to assess whether the software is usable, performs properly, meets development team goals, and meets overall requirements. Configuration management tools integrate with software testing tools to ensure that infrastructure meets the requirements for team goals, performance metrics, and usability. [**Bug tracking software**](https://www.g2.com/categories/bug-tracking) **—** Bug tracking software, or issue tracking software, refers to software used by quality assurance (QA) and software development teams to report software bugs and problems. Thorough bug tracking is essential for good software development. Bug tracking software provides a repository that explains how to reproduce a bug and how widespread an issue is. Additionally, it allows a business to separate, prioritize, sequence, and provide communications about different bugs across many projects or applications. Configuration management tools integrate with bug-tracking software to isolate issues caused by certain system configurations.