# Best Configuration Management Tools *By [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)* Configuration management tools track changes to applications and their infrastructure to ensure that configurations are in a known and trusted state, and configuration details don’t rely on tribal knowledge of the development team. Configuration management software provides an accurate historical record of the system state, which is helpful for project management, auditing, and debugging. These tools increase efficiency and stability and visibility into changes that occur in an application and streamline a company’s change control process. These platforms also integrate with version control systems, software testing products, bug-tracking tools, and other software development tools. To qualify for inclusion in the Configuration Management category, a product must: - Record the status and changes to configuration items - Automatically configure systems to their desired state through configuration files - Track defects back to their original source, typically through version control systems - Capture release versions and keep a snapshot of a system’s current state - Be capable of rolling back configurations to previous snapshots ## How Many Configuration Management Tools Products Does G2 Track? **Total Products under this Category:** 124 ### Category Stats (Jun 2026) - **Average Rating**: 4.31/5 The average rating of products in this category, based on all submitted ratings - **New Reviews This Quarter**: 201 - **Buyer Segments**: Enterprise 57% │ Mid-Market 27% │ Small-Business 15% Represents the distribution of reviewers across all products in this category. - **Top Trending Product**: Right Click Tools (+0.88%) - Among all products in this category, Right Click Tools recorded the largest rating increase compared to last month *Last updated: June 01, 2026* ## How Does G2 Rank Configuration Management Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 10,100+ Authentic Reviews - 124+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Configuration Management Tools Is Best for Your Use Case? - **Leader:** [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - **Highest Performer:** [BackBox](https://www.g2.com/products/backbox/reviews) - **Easiest to Use:** [BackBox](https://www.g2.com/products/backbox/reviews) - **Top Trending:** [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - **Best Free Software:** [GitHub](https://www.g2.com/products/github/reviews) --- **Sponsored** ### CoreView CoreView is the leading SaaS platform for Microsoft 365 Tenant Resilience. Trusted by enterprises worldwide, CoreView secures the configuration, identity, and access layers of Microsoft 365—hardening tenants against attack, reducing privilege and blast radius, detecting configuration tampering, and restoring security posture after incidents. By protecting Microsoft 365 & Entra at the tenant level, CoreView ensures organisations can prevent compromise, withstand intrusion, and recover with confidence from cyber threats and operational disruption. Use Cases: 1. Tenant Resilience for Microsoft 365 2. Complex Microsoft 365 tenant management 3. Enforce governance and lifecycle management for Microsoft 365 [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=312&secure%5Bdisplayable_resource_id%5D=312&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=312&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=40320&secure%5Bresource_id%5D=312&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconfiguration-management%3Fpage%3D3&secure%5Btoken%5D=2d38e30d34f0e512e38d4cdc309c845f64e30eb9a26e84b765915156aa4b5022&secure%5Burl%5D=https%3A%2F%2Fhubs.ly%2FQ04g6Cs60&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Configuration Management Tools Products in 2026? ### 1. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government. It is designed for organizations that need to manage high volumes of IT service requests, incidents, and changes while reducing manual effort and improving response times. Typical users include service desk agents, incident managers, change managers, problem managers, IT operations leaders, and platform administrators. Core capabilities include: 1) Incident management: Automatically classify, prioritize, route, and resolve incidents using AI. AI agents can handle routine issues end-to-end without human intervention, from password resets to common access requests, while escalating complex cases to the right team with full context attached. 2) Change management: Assess risk, automate approvals, and manage change schedules with CMDB-powered impact analysis. Standard and low-risk changes can be automated to reduce bottlenecks, while high-risk changes go through structured review workflows. 3) Problem management: Identify root causes of recurring incidents and create known error records to prevent repeat issues. Problem workflows connect directly to incident data, so patterns surface faster and fixes reach the service desk without manual handoffs. 4) Service request fulfillment: Provide employees with a self-service catalog backed by AI-powered search and a virtual agent that can resolve common requests without a ticket reaching a human agent. 5) Knowledge management: Capture, organize, and surface institutional knowledge so agents and employees can find answers faster. AI suggests relevant knowledge articles during incident handling and self-service interactions, reducing repeat work across the service desk. ServiceNow ITSM uses platform-native AI and AI agents to automate routine IT work that traditionally required manual effort such as ticket classification, assignment, initial diagnosis, and common resolutions. This is distinct from bolt-on AI tools because the AI operates on the same data model as the service management workflows, which means it has real-time access to the CMDB, incident history, change schedules, and knowledge base without requiring separate integrations. The product also connects to ServiceNow IT Operations Management (ITOM), enabling organizations to extend from reactive IT service delivery to proactive and autonomous service operations. When ITSM and ITOM run on the same platform, operational events detected in the infrastructure can automatically generate and route incidents, attach root cause context, and trigger resolution workflows, ultimately reducing the gap between when an issue occurs and when it's resolved. ServiceNow ITSM aligns with ITIL practices and supports organizations at various stages of IT maturity, whether they are consolidating from fragmented point tools or extending an existing ServiceNow deployment into AI-driven automation. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,726 **How Do G2 Users Rate ServiceNow IT Service Management?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.6/10) - **Quality of Support:** 8.6/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.4/10) - **Ease of Use:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind ServiceNow IT Service Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,433 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Consultant, Software Engineer - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 66% Enterprise, 19% Mid-Market #### What Are ServiceNow IT Service Management's Pros and Cons? **Pros:** - Ease of Use (163 reviews) - Incident Management (110 reviews) - Efficiency (100 reviews) - Features (93 reviews) - Automation (84 reviews) **Cons:** - Learning Curve (70 reviews) - Expensive (59 reviews) - Complexity (53 reviews) - Limited Customization (51 reviews) - Customization Difficulty (47 reviews) ### 2. [GitHub](https://www.g2.com/products/github/reviews) GitHub is where the world builds software. Millions of individuals, organizations and businesses around the world use GitHub to discover, share, and contribute software. Developers at startups to Fortune 50 companies use GitHub, every step of the way. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,297 **How Do G2 Users Rate GitHub?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.6/10) - **Quality of Support:** 8.7/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.7/10 (Category avg: 8.4/10) - **Ease of Use:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind GitHub?** - **Seller:** [GitHub](https://www.g2.com/sellers/github) - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @github (2,670,691 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1418841/ (6,106 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 31% Mid-Market #### What Are GitHub's Pros and Cons? **Pros:** - Features (113 reviews) - Ease of Use (102 reviews) - Team Collaboration (102 reviews) - Collaboration (97 reviews) - Version Control (97 reviews) **Cons:** - Complexity (45 reviews) - Learning Curve (42 reviews) - Difficulty for Beginners (40 reviews) - Learning Difficulty (38 reviews) - Steep Learning Curve (34 reviews) ### 3. [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,289 **How Do G2 Users Rate Freshservice?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.6/10) - **Quality of Support:** 9.0/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.4/10) - **Ease of Use:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Freshservice?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,032 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Mid-Market, 21% Enterprise #### What Are Freshservice's Pros and Cons? **Pros:** - Ease of Use (229 reviews) - Features (116 reviews) - Automation (101 reviews) - Ticketing System (101 reviews) - Ticket Management (92 reviews) **Cons:** - Missing Features (83 reviews) - Limited Features (56 reviews) - Limited Customization (47 reviews) - Learning Curve (45 reviews) - Ticketing Issues (44 reviews) ### 4. [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at scale. Ansible Automation Platform makes it possible for users across an organization to share, vet, and manage automation content by means of a simple, powerful, and agentless technical implementation. IT managers can provide guidelines on how automation is applied to individual teams. Meanwhile, automation creators retain the freedom to write tasks that use existing knowledge, without the operational overhead of conforming to complex tools and frameworks. It is a more secure and stable foundation for deploying end-to-end automation solutions, from hybrid cloud to the edge. Ansible Automation Platform uses an open source development model of the Ansible project to create an experience tailored to enterprise automation. This open development model connects the engineers behind Ansible Automation Platform to more than a dozen open source Ansible projects in the community. As members work together to identify and elevate the best ideas, Red Hat supports them by contributing to the code and creating products from upstream projects. View more at https://www.ansible.com/compare Ansible Automation Platform simplifies packaging and distribution while providing tested and trusted interoperability between all the components. Combined with an 18-month support life cycle, Ansible Automation Platform takes the complexity, uncertainty, and guesswork out of using upstream open source tools. With a Red Hat subscription, you get certified and validated automation content from our robust partner ecosystem; added security, reporting, and analytics; and life cycle technical support from Red Hat and Red Hat’s technology partners to scale automation across your organization. And you’ll get expert knowledge gained from our success with thousands of customers. **Average Rating:** 4.6/5.0 **Total Reviews:** 369 **How Do G2 Users Rate Red Hat Ansible Automation Platform?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.6/10) - **Quality of Support:** 8.3/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.4/10) - **Ease of Use:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Red Hat Ansible Automation Platform?** - **Seller:** [Red Hat](https://www.g2.com/sellers/red-hat) - **Year Founded:** 1993 - **HQ Location:** Raleigh, NC - **Twitter:** @RedHat (300,613 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3545/ (19,413 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 48% Enterprise, 36% Mid-Market #### What Are Red Hat Ansible Automation Platform's Pros and Cons? **Pros:** - Automation (46 reviews) - Automation Efficiency (40 reviews) - Easy Integrations (32 reviews) - Task Automation (32 reviews) - Ease of Use (30 reviews) **Cons:** - Learning Curve (13 reviews) - Learning Difficulty (13 reviews) - Complexity (11 reviews) - Complex Setup (11 reviews) - Automation Issues (9 reviews) ### 5. [Right Click Tools](https://www.g2.com/products/right-click-tools/reviews) Right Click Tools is a powerful suite of endpoint management, automation, and remediation tools designed to elevate what IT teams can accomplish with Microsoft ConfigMgr (SCCM) and Intune. Modern IT environments are complex, distributed, and constantly changing—and traditional consoles often don’t provide the visibility or speed required to stay ahead. Right Click Tools closes those gaps. By bringing real-time insights, one-click actions, and scalable automation directly into the tools IT already uses, it enables teams to see issues clearly, fix them quickly, and move on with confidence. Right Click Tools is built for the IT professionals responsible for keeping endpoints healthy, secure, and compliant. This includes systems administrators who need to troubleshoot and remediate issues quickly; IT directors who are focused on reducing risk, improving efficiency, and maintaining compliance; and security leaders who require real-time visibility into vulnerabilities like missing encryption, policy drift, or privileged access. Whether an organization manages thousands of devices on-premises, across hybrid environments, or entirely in the cloud, Right Click Tools gives teams the control and consistency required to support a modern, distributed workforce. Core features include real-time visibility, bulk automation, and powerful remediation capabilities that dramatically streamline endpoint management. IT teams can instantly surface non compliant devices, check encryption and patch status, manage local admin rights, deploy software, or kill rogue processes—all without scripting or switching tools. Right Click Tools becomes even more powerful with its three specialized add on modules: the Patching module delivers advanced patch reporting and compliance enforcement; the Privileged Access module enables controlled elevation and temporary admin rights without compromising security; and the Insights module provides rich dashboards and analytics that highlight vulnerabilities, policy drift, and operational gaps. Together, these capabilities give organizations the unified control, speed, and intelligence they need to identify issues quickly and remediate them at scale. What sets Right Click Tools apart is its unique combination of speed, simplicity, and depth. It brings together capabilities that would otherwise require multiple disconnected tools—or deep PowerShell expertise—and makes them intuitive and accessible to IT teams of any skill level. Its tight integration with both ConfigMgr and Intune, including a browser extension for the Intune console and advanced automation via Recast Management Server, gives organizations a seamless experience across cloud and on-premises environments. Trusted by more than 60,000 IT professionals worldwide, Right Click Tools consistently reduces risk, improves compliance, and saves teams hundreds of hours annually. It’s the essential toolkit for organizations that want to manage endpoints smarter, faster, and more securely—no scripting required. **Average Rating:** 4.8/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Right Click Tools?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.6/10) - **Quality of Support:** 9.4/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.4/10) - **Ease of Use:** 9.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Right Click Tools?** - **Seller:** [Recast Software](https://www.g2.com/sellers/recast-software) - **Company Website:** https://www.recastsoftware.com - **Year Founded:** 2015 - **HQ Location:** St. Louis Park - **Twitter:** @RecastSoftware (2,101 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/recastsoftware (174 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 72% Enterprise, 22% Mid-Market #### What Are Right Click Tools's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Features (9 reviews) - Automation (8 reviews) - Customer Support (6 reviews) - Useful (5 reviews) **Cons:** - Integration Issues (4 reviews) - Access Restrictions (2 reviews) - Implementation Issues (2 reviews) - Access Issues (1 reviews) - Authentication Issues (1 reviews) ### 6. [BackBox](https://www.g2.com/products/backbox/reviews) More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes. **Average Rating:** 4.5/5.0 **Total Reviews:** 174 **How Do G2 Users Rate BackBox?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.6/10) - **Quality of Support:** 9.4/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.4/10) - **Ease of Use:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind BackBox?** - **Seller:** [BackBox](https://www.g2.com/sellers/backbox) - **Company Website:** https://www.backbox.com - **Year Founded:** 2009 - **HQ Location:** Global, OO - **Twitter:** @Back_Box (294 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/backbox/ (62 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Network Administrator - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 41% Enterprise, 29% Small-Business #### What Are BackBox's Pros and Cons? **Pros:** - Automation (38 reviews) - Ease of Use (34 reviews) - Backup (32 reviews) - Time-saving (24 reviews) - Backup Management (21 reviews) **Cons:** - Complex Setup (17 reviews) - Learning Curve (15 reviews) - Complexity (14 reviews) - Lack of Features (14 reviews) - Slow Performance (13 reviews) ### 7. [AWS Config](https://www.g2.com/products/aws-config/reviews) AWS Config is a fully managed service that enables you to assess, audit, and evaluate the configurations of your AWS resources. It provides a detailed inventory of your AWS resources and their configurations, continuously monitors and records configuration changes, and allows you to automate the evaluation of recorded configurations against desired configurations. This helps in maintaining compliance and security within your AWS environment. Key Features and Functionality: - Resource Configuration Tracking: Continuously monitors and records configurations of your AWS resources, providing a comprehensive inventory and history of configuration changes. - Compliance Auditing: Evaluates resource configurations against desired states or compliance policies, enabling automated compliance checks and reporting. - Change Management: Simplifies change management by providing detailed records of configuration changes, aiding in troubleshooting and operational analysis. - Security Analysis: Assists in security monitoring by identifying potential vulnerabilities through configuration assessments and historical analysis. Primary Value and Problem Solved: AWS Config addresses the challenge of managing and maintaining the desired configurations of AWS resources. By providing continuous monitoring, detailed configuration histories, and automated compliance checks, it helps organizations ensure that their AWS environments adhere to internal policies and external regulatory requirements. This reduces the risk of misconfigurations, enhances security posture, and simplifies operational troubleshooting, thereby improving overall governance and operational efficiency. **Average Rating:** 4.4/5.0 **Total Reviews:** 48 **How Do G2 Users Rate AWS Config?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.6/10) - **Quality of Support:** 8.9/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.4/10) - **Ease of Use:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind AWS Config?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,229,345 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 40% Enterprise, 29% Mid-Market #### What Are AWS Config's Pros and Cons? **Pros:** - Automation (1 reviews) - Cloud Services (1 reviews) - Code Management (1 reviews) - Configuration Management (1 reviews) - Ease of Use (1 reviews) **Cons:** - Complex Setup (1 reviews) - Customization Difficulty (1 reviews) - Poor Reporting (1 reviews) - Time-Consumption (1 reviews) ### 8. [CoreView](https://www.g2.com/products/coreview/reviews) CoreView is the leading SaaS platform for Microsoft 365 Tenant Resilience. Trusted by enterprises worldwide, CoreView secures the configuration, identity, and access layers of Microsoft 365—hardening tenants against attack, reducing privilege and blast radius, detecting configuration tampering, and restoring security posture after incidents. By protecting Microsoft 365 & Entra at the tenant level, CoreView ensures organisations can prevent compromise, withstand intrusion, and recover with confidence from cyber threats and operational disruption. Use Cases: 1. Tenant Resilience for Microsoft 365 2. Complex Microsoft 365 tenant management 3. Enforce governance and lifecycle management for Microsoft 365 **Average Rating:** 4.6/5.0 **Total Reviews:** 116 **How Do G2 Users Rate CoreView?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.6/10) - **Quality of Support:** 9.3/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.7/10 (Category avg: 8.4/10) - **Ease of Use:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind CoreView?** - **Seller:** [CoreView](https://www.g2.com/sellers/coreview) - **Company Website:** https://www.coreview.com - **Year Founded:** 2014 - **HQ Location:** Washington, DC - **Twitter:** @CoreViewHQ (1,045 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5200159/ (192 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Construction - **Company Size:** 51% Enterprise, 32% Mid-Market #### What Are CoreView's Pros and Cons? **Pros:** - Automation (12 reviews) - Ease of Use (11 reviews) - Time-saving (7 reviews) - Productivity Improvement (6 reviews) - Centralized Management (5 reviews) **Cons:** - Steep Learning Curve (6 reviews) - Navigation Issues (5 reviews) - Limited Features (4 reviews) - Insufficient Training (3 reviews) - Slow Performance (3 reviews) ### 9. [Azure Automation & Control](https://www.g2.com/products/azure-automation-control/reviews) Enable continuous services and compliance with automation and configuration management **Average Rating:** 4.4/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Azure Automation & Control?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10) - **Quality of Support:** 8.6/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.4/10) - **Ease of Use:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Azure Automation & Control?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,095,907 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 41% Small-Business, 30% Enterprise ### 10. [AWS CodePipeline](https://www.g2.com/products/aws-codepipeline/reviews) AWS CodePipeline is a continuous integration and continuous delivery (CI/CD) service that automates the build, test, and deployment phases of your release process. By modeling your software release workflow, CodePipeline enables rapid and reliable application and infrastructure updates. It integrates seamlessly with various AWS services and third-party tools, allowing you to create a streamlined and efficient pipeline tailored to your development needs. Key Features and Functionality: - Workflow Modeling: Define your release process with a series of stages (e.g., build, test, deploy) and actions, providing a clear visualization and management of your pipeline. - Parallel Execution: Increase workflow speed by configuring build, test, and deployment actions to run concurrently. - AWS Integrations: Connect with services like AWS CodeCommit, AWS CodeBuild, AWS CodeDeploy, and AWS Lambda to automate various stages of your release process. - Third-Party Tool Integration: Easily incorporate external tools such as GitHub, Jenkins, and others into your pipeline for source control, build, test, or deployment actions. - Custom Plugins: Integrate your own systems by registering custom actions, allowing for a tailored pipeline that meets specific requirements. - Declarative Templates: Define your pipeline structure using JSON documents, facilitating easy updates and creation of new pipelines. - Access Control: Manage permissions and control over your release workflow using AWS Identity and Access Management (IAM). - Notifications: Set up Amazon Simple Notification Service (SNS) notifications for events impacting your pipelines, keeping your team informed of status changes. Primary Value and User Solutions: AWS CodePipeline addresses the need for efficient and reliable software release processes by automating the steps involved in building, testing, and deploying applications. This automation reduces manual intervention, minimizes errors, and accelerates the delivery of new features and updates. By integrating with a wide range of AWS services and third-party tools, CodePipeline offers a flexible and scalable solution that adapts to various development workflows. Ultimately, it empowers development teams to focus on innovation and quality, ensuring that applications are delivered to users swiftly and with confidence. **Average Rating:** 4.3/5.0 **Total Reviews:** 61 **How Do G2 Users Rate AWS CodePipeline?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.6/10) - **Quality of Support:** 8.8/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.4/10) - **Ease of Use:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind AWS CodePipeline?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,229,345 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 37% Small-Business, 35% Enterprise #### What Are AWS CodePipeline's Pros and Cons? **Pros:** - Easy Integrations (4 reviews) - Integrations (4 reviews) - Cloud Services (3 reviews) - Features (3 reviews) - Tools (3 reviews) **Cons:** - Complexity Issues (2 reviews) - API Limitations (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Delay Issues (1 reviews) ### 11. [Canonical Netplan](https://www.g2.com/products/canonical-netplan/reviews) Netplan is a utility for easily configuring networking on a linux system. You simply create a YAML description of the required network interfaces and what each should be configured to do. From this description Netplan will generate all the necessary configuration for your chosen renderer tool. **Average Rating:** 4.4/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Canonical Netplan?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.6/10) - **Quality of Support:** 8.5/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.4/10) - **Ease of Use:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Canonical Netplan?** - **Seller:** [Canonical Ltd.](https://www.g2.com/sellers/canonical-ltd) - **Year Founded:** 2004 - **HQ Location:** London - **Twitter:** @Canonical (110,826 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/234280/ (1,974 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 42% Mid-Market, 32% Enterprise ### 12. [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) IBM Terraform (formerly HashiCorp Terraform) is an infrastructure as code tool that lets you define both cloud and on-prem resources in human-readable configuration files that you can version, reuse, and share. You can then use a consistent workflow to provision and manage all of your infrastructure throughout its lifecycle. Terraform can manage low-level components like compute, storage, and networking resources, as well as high-level components like DNS entries and SaaS features. Terraform creates and manages resources on cloud platforms and other services through their application programming interfaces (APIs). Providers enable Terraform to work with virtually any platform or service with an accessible API. **Average Rating:** 4.6/5.0 **Total Reviews:** 106 **How Do G2 Users Rate IBM Terraform (formerly HashiCorp Terraform)?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10) - **Quality of Support:** 8.1/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.4/10) - **Ease of Use:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind IBM Terraform (formerly HashiCorp Terraform)?** - **Seller:** [HashiCorp](https://www.g2.com/sellers/hashicorp) - **Company Website:** https://www.hashicorp.com/ - **Year Founded:** 2012 - **HQ Location:** San Francisco, CA - **Twitter:** @hashicorp (103,041 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2830763/ (2,181 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** DevOps Engineer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 37% Enterprise, 34% Mid-Market #### What Are IBM Terraform (formerly HashiCorp Terraform)'s Pros and Cons? **Pros:** - Automation (4 reviews) - Automation Efficiency (4 reviews) - Ease of Use (4 reviews) - Efficiency (4 reviews) - Infrastructure Automation (4 reviews) **Cons:** - Conflict Management (4 reviews) - Data Management Issues (3 reviews) - Learning Curve (3 reviews) - Learning Difficulty (3 reviews) - Merge Conflicts (3 reviews) ### 13. [Octopus Deploy](https://www.g2.com/products/octopus-deploy/reviews) Octopus Deploy sets the standard for Continuous Delivery (CD), empowering software teams to deliver value in an agile way. Globally, more than 4,000 organizations rely on our Continuous Delivery, GitOps, and release orchestration solutions to deliver swift value to their customers. At Octopus, we create happy deployments, and by extension, happy software teams. Founded in 2012, our vision is for all software teams to look forward to deployment time; to be excited about seeing their changes deployed and used by their customers. We want them to deploy more and more frequently, and to feel 100% confident it will just work. Octopus efficiently orchestrates software delivery across multi-cloud, Kubernetes, data centers, and hybrid environments, whether containerized modern apps or heritage applications. With governance, risk, and compliance (GRC) at its core, Octopus supports Platform Engineering teams in their mission to provide a superior developer experience (DevEx). Octopus also actively contributes to the developer community with open-source projects. - Effortless scaling - Deploy consistently, quickly, and without duplicating effort to thousands of locations or customers. Tenants let you use one deployment process for thousands of customers. See all your deployments at a glance on a single dashboard. - Faster deployments - Deploy faster and more frequently to thousands of application hosts. Use one deployment process consistently across environments. Reduce time between build and deployment by automatically promoting releases. Use the deployment strategy that works for you, like rolling, blue/green, or canary. - Reduce risk - Reduce deployment failure rate and mean time to recovery with automation built-in. Step timeouts and retries reduce manual intervention, while guided failure mode lets you keep deployments moving when needed. Our Insights feature reveals your DevOps performance and areas that need attention based on the 4 key DORA metrics. - Improve DevEx - Simple deployments empower teams and let developers focus on building new features. Create processes easily with our friendly UI and over 500 step templates, or use command lines and scripts. Runbooks automate routine and emergency operations tasks, freeing your teams for more crucial work. - Increase security - Built-in, flexible features to manage your security and compliance requirements. Use role-based access control (RBAC) to limit what users can do in Octopus. Configure ITSM approvals and OpenID Connect with popular providers for secure, compliant deployments. Handle complex software delivery at any scale with Octopus Deploy. **Average Rating:** 4.4/5.0 **Total Reviews:** 57 **How Do G2 Users Rate Octopus Deploy?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.6/10) - **Quality of Support:** 8.3/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.4/10) - **Ease of Use:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Octopus Deploy?** - **Seller:** [Octopus Deploy](https://www.g2.com/sellers/octopus-deploy) - **Company Website:** https://octopus.com - **Year Founded:** 2012 - **HQ Location:** Brisbane, Australia - **Twitter:** @OctopusDeploy (5,817 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3565351/ (369 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 38% Enterprise, 33% Mid-Market #### What Are Octopus Deploy's Pros and Cons? **Pros:** - Deployment (5 reviews) - Ease of Use (5 reviews) - Deployment Automation (4 reviews) - Deployment Efficiency (4 reviews) - Easy Deployment (4 reviews) **Cons:** - Expensive (5 reviews) - Pricing Issues (4 reviews) - Delay Issues (2 reviews) - Downtime Issues (2 reviews) - Learning Curve (2 reviews) ### 14. [Harness Platform](https://www.g2.com/products/harness-platform/reviews) Simplify your developer experience with the world's first AI-augmented software delivery platform. Upgrade your software delivery with Harness' innovative CI/CD, Feature Flags, Infrastructure as Code Management, and Chaos Engineering tools. We are a software delivery platform that helps developers and infrastructure engineers build and ship code for cloud and on-premise projects. We automate the continuous integration and continuous delivery (CI/CD) process to help teams build faster, ship more frequently, and improve quality, efficiency, and governance. We help companies in four key areas: Number one, we accelerate innovation through DevOps modernization. We provide an approach for software delivery that automates processes, reduces manual interventions, consolidates tools, and accelerates time-to-market for new products, features, and fixes. Number two, we improve developer experience. We give you the ability to attract, retain, and onboard high-caliber engineering talent while fostering a culture of continuous innovation and improvement. Number three, we secure software delivery. We give you the ability to integrate security into every phase of the SDLC. And last but not least is, we optimize cloud costs. We give you the ability to eliminate waste and to ensure that appropriate cloud resources are allocated at the right place at the right time. **Average Rating:** 4.6/5.0 **Total Reviews:** 277 **How Do G2 Users Rate Harness Platform?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.6/10) - **Quality of Support:** 9.0/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.4/10) - **Ease of Use:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Harness Platform?** - **Seller:** [Harness](https://www.g2.com/sellers/harness-25016f40-e80f-4417-bea8-39412055d17a) - **Company Website:** https://harness.io/ - **Year Founded:** 2018 - **HQ Location:** San Francisco - **Twitter:** @HarnessWealth (1,391 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/harnessinc/ (1,701 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Computer Software, Financial Services - **Company Size:** 41% Enterprise, 39% Mid-Market #### What Are Harness Platform's Pros and Cons? **Pros:** - Ease of Use (113 reviews) - Features (72 reviews) - Feature Flags (49 reviews) - Easy Setup (40 reviews) - Easy Integrations (31 reviews) **Cons:** - Missing Features (23 reviews) - Limitations (20 reviews) - Limited Features (20 reviews) - Learning Curve (17 reviews) - Poor UI (16 reviews) ### 15. [CloudBees](https://www.g2.com/products/cloudbees/reviews) The Complete DevOps solution. CloudBees empowers your software delivery teams to transform your business. CloudBees solution brings together development, operations, IT, security, and business teams to: Create fast with scalable repeatable workflows. Continuously improve customer experiences by progressively delivering features with speed and control. Command everything with higher-order visibility, management, and intelligence across tools, teams, pipelines, and process... all at enterprise scale. **Average Rating:** 4.4/5.0 **Total Reviews:** 591 **How Do G2 Users Rate CloudBees?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.6/10) - **Quality of Support:** 8.9/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.1/10 (Category avg: 8.4/10) - **Ease of Use:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind CloudBees?** - **Seller:** [CloudBees](https://www.g2.com/sellers/cloudbees) - **Company Website:** https://www.cloudbees.com - **Year Founded:** 2010 - **HQ Location:** San Jose, CA - **Twitter:** @CloudBees (39,190 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1189836/ (490 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Enterprise, 41% Mid-Market #### What Are CloudBees's Pros and Cons? **Pros:** - Features (5 reviews) - Reliability (5 reviews) - Customization (4 reviews) - Ease of Use (4 reviews) - Integrations (4 reviews) **Cons:** - Complex Interface (2 reviews) - Complexity (2 reviews) - Complex Setup (2 reviews) - Complex User Interface (2 reviews) - Configuration Issues (2 reviews) ### 16. [ConfigCat](https://www.g2.com/products/configcat/reviews) ConfigCat is a feature flag and remote configuration service that empowers developers to control and customize the functionality of their applications. With ConfigCat, you can easily toggle features on and off, alter their settings, and roll out updates to specific users or groups. Targeting is supported through attributes, percentage-based rollouts, and segmentation. ConfigCat is available for all major programming languages and frameworks, and can be accessed as a SaaS or self-hosted service. Additionally, we are fully compliant with GDPR and ISO 27001 standards. **Average Rating:** 4.6/5.0 **Total Reviews:** 39 **How Do G2 Users Rate ConfigCat?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.6/10) - **Quality of Support:** 9.5/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.4/10) - **Ease of Use:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind ConfigCat?** - **Seller:** [ConfigCat](https://www.g2.com/sellers/configcat) - **Year Founded:** 2018 - **HQ Location:** Budapest, Hungary - **Twitter:** @ConfigCat (304 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27183510/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 53% Small-Business, 48% Mid-Market #### What Are ConfigCat's Pros and Cons? **Pros:** - Features (10 reviews) - Ease of Use (6 reviews) - A/B Testing (4 reviews) - Customer Support (4 reviews) - Easy Integrations (4 reviews) **Cons:** - Feature Flags Issues (4 reviews) - Limited Features (4 reviews) - Customization Difficulty (2 reviews) - Poor UI (2 reviews) - Access Restrictions (1 reviews) ### 17. [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 798 **How Do G2 Users Rate SolarWinds Observability?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10) - **Quality of Support:** 8.2/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.4/10) - **Ease of Use:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind SolarWinds Observability?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,580 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Engineer, Network Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 44% Enterprise, 36% Mid-Market #### What Are SolarWinds Observability's Pros and Cons? **Pros:** - Ease of Use (64 reviews) - Monitoring (63 reviews) - Monitoring Performance (55 reviews) - Monitoring Capabilities (51 reviews) - User Interface (41 reviews) **Cons:** - Expensive (35 reviews) - Learning Curve (21 reviews) - Integration Issues (20 reviews) - Complex Setup (19 reviews) - Configuration Difficulty (18 reviews) ### 18. [Resolve](https://www.g2.com/products/resolve-systems-resolve/reviews) Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Resolve?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.6/10) - **Quality of Support:** 9.3/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.4/10) - **Ease of Use:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Resolve?** - **Seller:** [Resolve](https://www.g2.com/sellers/resolve-11faf3f1-952b-4247-a44d-6d024a3b94f9) - **Year Founded:** 2014 - **HQ Location:** Campbell, California - **LinkedIn® Page:** https://www.linkedin.com/company/163969/ (129 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 55% Enterprise, 34% Mid-Market #### What Are Resolve's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Efficiency (2 reviews) - Productivity Improvement (2 reviews) - Business Growth (1 reviews) - Collaboration (1 reviews) **Cons:** - Dependency Issues (2 reviews) - Learning Curve (2 reviews) - Access Limitations (1 reviews) - Access Restrictions (1 reviews) - Complexity (1 reviews) ### 19. [AWS OpsWorks](https://www.g2.com/products/aws-opsworks/reviews) AWS OpsWorks is a configuration management service that provides managed instances of Chef and Puppet, which are automation platforms that allow you to use code to automate the configurations of your servers. **Average Rating:** 4.0/5.0 **Total Reviews:** 16 **How Do G2 Users Rate AWS OpsWorks?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10) - **Quality of Support:** 8.0/10 (Category avg: 8.6/10) - **Ease of Admin:** 7.9/10 (Category avg: 8.4/10) - **Ease of Use:** 7.7/10 (Category avg: 8.6/10) **Who Is the Company Behind AWS OpsWorks?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,229,345 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Company Size:** 35% Small-Business, 30% Enterprise ### 20. [Bamboo](https://www.g2.com/products/bamboo/reviews) Bamboo is Atlassian's continuous delivery and release management tool. It offers first-class support for the "delivery" aspect of continuous delivery, tying automated builds, tests, and releases together in a single, integrated workflow. Bamboo gives developers, testers, build engineers, and system administrators a common space to work and share information – while still keeping sensitive operations like production deploys locked down. Got Git? Bamboo puts branches under test automatically, as well as merges and deploys them according to your team’s processes. And because Bamboo is from Atlassian, it boasts the best Bitbucket and JIRA Software integration available. Visit out continuous delivery microsite to learn more about CI/ CD and best practices: https://www.atlassian.com/continuous-delivery **Average Rating:** 4.1/5.0 **Total Reviews:** 68 **How Do G2 Users Rate Bamboo?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.6/10) - **Quality of Support:** 8.1/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.4/10) - **Ease of Use:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Bamboo?** - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian (106,432 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,081 employees on LinkedIn®) - **Ownership:** NASDAQ:TEAM **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 42% Mid-Market, 30% Enterprise #### What Are Bamboo's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Ease of Use (2 reviews) - User Interface (2 reviews) - Automation (1 reviews) - Automation Efficiency (1 reviews) **Cons:** - Access Restrictions (1 reviews) - Integration Issues (1 reviews) - Limited Compatibility (1 reviews) - Resource Limitations (1 reviews) ### 21. [Pulumi](https://www.g2.com/products/pulumi/reviews) Pulumi enables teams to create, deploy, and manage infrastructure on any cloud using familiar languages and tools. This facilitates modern application architectures, closer collaboration between application developer and infrastructure teams, and a consistent workflow for securing and delivering software to public, private, hybrid, or even multiple clouds at once. Using Pulumi’s open source platform, your team will: - Declare infrastructure in real languages like TypeScript, JavaScript, Python, or Go. - Leverage familiar ecosystems of tools, including libraries, package managers, IDEs, and test frameworks from your language of choice. - Access many cloud services, including AWS, Azure, GCP, Kubernetes, and DigitalOcean — as well as New Relic, Datadog, Cloudflare, and more. - Integrate with over a dozen CI systems to accomplish global continuous delivery. - Build modern, reliable, and scalable applications using the breadth of cloud architectures, including containers, serverless functions, VMs, and static websites. - Use higher level frameworks that abstract away tedious aspects of cloud development and allow sharing and reuse of common patterns across the community and your team. In addition to these core infrastructure as code features, Pulumi tames complexity at scale: - Stack management: deploy to and promote between multiple environments. - State storage: use the free Pulumi service or choose instead to manually manage state in AWS S3, Azure Storage, Google Cloud Storage, or the filesystem. - Configuration: easily manage different configuration between environments. - Encrypted secrets: use the free Pulumi KMS service to encrypt sensitive configuration, such as passwords or tokens, or plug in AWS KMS, Azure KeyVault, GCP KMS, or HashiCorp Vault. - Conversion tools: Easily convert from Terraform, AWS CloudFormation, Azure ARM templates, Kubernetes YAML or Helm charts, and more, without impacting your existing infrastructure. These capabilities work in conjunction with an online, hosted SaaS website that features automatic state management, team policy controls, and management dashboard: - Pulumi Console: a dashboard for gaining visibility into and managing your deployments. - Identity: user and organization identity provider integrations with GitHub, GitLab, Atlassian, or - SAML/SSO, including Active Directory, Okta, Google G Suite, and others. - Role based access controls: team management, also integrated with your identity provider. - REST API and WebHooks: a fully programmable web API for advanced automation scenarios. **Average Rating:** 4.8/5.0 **Total Reviews:** 25 **How Do G2 Users Rate Pulumi?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.6/10) - **Quality of Support:** 9.2/10 (Category avg: 8.6/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.4/10) - **Ease of Use:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Pulumi?** - **Seller:** [Pulumi](https://www.g2.com/sellers/pulumi) - **Year Founded:** 2017 - **HQ Location:** Seattle, WA - **Twitter:** @PulumiCorp (16,920 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pulumi/ (121 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 48% Small-Business, 28% Enterprise #### What Are Pulumi's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Infrastructure Automation (9 reviews) - Automation Efficiency (7 reviews) - Automation (5 reviews) - Versatility (5 reviews) **Cons:** - Difficult Learning (3 reviews) - Learning Curve (3 reviews) - Missing Features (3 reviews) - Insufficient Documentation (2 reviews) - Learning Difficulty (2 reviews) ### 22. [Faddom](https://www.g2.com/products/faddom/reviews) Faddom is an agentless Application Dependency Mapping (ADM) platform designed for complex hybrid environments. In less than 60 minutes, Faddom automatically discovers and continuously maps infrastructure, business applications, and dependencies across on-premises and cloud environments without deploying agents. By enriching infrastructure visibility with real-time business application context, organizations gain actionable insights into how their environments truly operate. Faddom eliminates the need for outdated spreadsheets, siloed visibility, and complex deployments by creating a continuously updated single source of truth for Security, Cloud, and IT teams. Organizations worldwide use Faddom to simplify change management, accelerate cloud and data center migration planning, strengthen security posture, support compliance initiatives, and improve operational resilience through accurate, real-time infrastructure visibility. **Average Rating:** 4.5/5.0 **Total Reviews:** 108 **How Do G2 Users Rate Faddom?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.6/10) - **Quality of Support:** 9.2/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.4/10) - **Ease of Use:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Faddom?** - **Seller:** [Faddom](https://www.g2.com/sellers/faddom) - **Company Website:** https://faddom.com/ - **Year Founded:** 2022 - **HQ Location:** Tel Aviv - **Twitter:** @faddommapping (57 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/getfaddom/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 44% Enterprise, 41% Mid-Market #### What Are Faddom's Pros and Cons? **Pros:** - Features (13 reviews) - Tracking (13 reviews) - Customer Support (11 reviews) - Ease of Use (11 reviews) - Integrations (8 reviews) **Cons:** - Learning Difficulty (4 reviews) - Limited Features (4 reviews) - Cost (3 reviews) - Integration Issues (3 reviews) - Learning Curve (3 reviews) ### 23. [TeamCity](https://www.g2.com/products/teamcity/reviews) TeamCity by JetBrains is a powerful continuous integration and continuous delivery (CI/CD) solution designed to manage complex build pipelines. Built to support complex systems, high test loads, and strict security, TeamCity facilitates the automation of build, test, and deployment tasks. With TeamCity you can deliver your software in the most cost-optimal way with any tech stack, at any scale. If you need cross-repository build orchestration, scalability and performance of complex software delivery pipelines - TeamCity has you covered.It comes in both on-premises and cloud-based versions, or you can opt for a hybrid setup instead. Key features: •Pipeline optimization: Build caching, artifact reuse, parallel execution, and agent assignment logic to achieve faster builds with less waste. •Scalability: With Teamcity, you can visualize and coordinate multi-step, multi-repo build pipelines with ease. •Test intelligence: TeamCity only runs the tests impacted by a code change using live coverage data collected during builds, making CI processes faster. •Configuration-as-code and Web UI: Use your preferred pipeline setup method between KotlinDSL, UI, or both. •Integrations: TeamCity is ready for real-world setups with a vast number of out of the box integrations for enterprise, hybrid cloud, game dev and so much more. •Combine multiple VCS providers: Connect GitHub, GitLab, Azure, Perforce, Bitbucket, and internal repositories in a single CI setup. TeamCity offers flexible plan and pricing options to fit any project, starting with the free, fully-featured On-premises tier. **Average Rating:** 4.3/5.0 **Total Reviews:** 87 **How Do G2 Users Rate TeamCity?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.6/10) - **Quality of Support:** 8.3/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.1/10 (Category avg: 8.4/10) - **Ease of Use:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind TeamCity?** - **Seller:** [JetBrains](https://www.g2.com/sellers/jetbrains) - **Company Website:** https://www.jetbrains.com/ - **Year Founded:** 2000 - **HQ Location:** Prague - **Twitter:** @jetbrains (212,756 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12515/ (2,941 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 41% Mid-Market, 34% Enterprise #### What Are TeamCity's Pros and Cons? **Pros:** - Features (1 reviews) - Testing (1 reviews) **Cons:** - API Limitations (1 reviews) - Build Issues (1 reviews) - Confusing Interface (1 reviews) - Downtime Issues (1 reviews) - Error Handling (1 reviews) ### 24. [SolarWinds Kiwi CatTools](https://www.g2.com/products/solarwinds-kiwi-cattools/reviews) SolarWinds® Kiwi CatTools® is a network automation tool designed to manage configurations on network devices such as routers, switches, and firewalls. It helps you work more efficiently by scheduling automatic backup activities and rolling out configuration changes to multiple devices simultaneously. With native support for devices from dozens of manufacturers, Kiwi CatTools helps simplify network administration, configuration change alerting, and backup management. Key Features: • Schedule automated network configuration backups • Perform bulk configuration changes on multiple devices • Increase security with configuration change alerting • Perform network device management from one console • Compare device configurations and analyze changes • Roll back network configuration when needed **Average Rating:** 4.4/5.0 **Total Reviews:** 17 **How Do G2 Users Rate SolarWinds Kiwi CatTools?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.6/10) - **Quality of Support:** 7.6/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.4/10) - **Ease of Use:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind SolarWinds Kiwi CatTools?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,580 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) - **Ownership:** NYSE: SWI **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 53% Enterprise, 35% Mid-Market ### 25. [Opsera](https://www.g2.com/products/opsera/reviews) Opsera Unified DevOps is a comprehensive platform specifically designed for enterprise software teams to address the challenges of tool sprawl, enhance operational efficiency, and accelerate software delivery. This solution provides a cohesive environment that integrates various tools and processes, allowing teams to manage their development and deployment workflows seamlessly. By leveraging automated toolchains and declarative pipeline templates, Opsera simplifies complex DevOps practices, making it easier for teams to focus on innovation rather than managing disparate tools. The platform is particularly beneficial for organizations facing the complexities of modern software development, where multiple tools and services can lead to inefficiencies and increased risks. Opsera targets enterprises that require a robust solution to unify their development processes, streamline collaboration among teams, and ensure compliance with security protocols. With its capabilities in CI/CD pipeline automation and DevSecOps, Opsera empowers teams to maintain high standards of quality and security throughout the software lifecycle. One of the standout features of Opsera is its ability to automate the entire DevOps toolchain, which includes release orchestration and source code migration. This automation not only reduces manual intervention but also minimizes the potential for errors, thereby enhancing overall productivity. Additionally, the platform's Unified Insights feature provides valuable analytics and reporting, enabling teams to gain a deeper understanding of their workflows and identify areas for improvement. Integration with popular tools such as GitHub, GitHub Copilot, and GitHub Actions further enhances its utility, allowing teams to leverage existing resources while benefiting from Opsera's advanced capabilities. Moreover, Opsera's AI-driven analysis offers predictive insights that help teams make informed decisions, optimize performance, and reduce costs associated with software development. By providing a unified view of the development process, Opsera enables organizations to respond swiftly to changing market demands and deliver high-quality software products more efficiently. This holistic approach to DevOps not only fosters a culture of continuous improvement but also positions enterprises to stay competitive in an ever-evolving technological landscape. In essence, Opsera Unified DevOps stands out as a vital solution for enterprises looking to streamline their software development processes, enhance collaboration, and drive innovation while maintaining a strong focus on security and compliance. Its comprehensive feature set and integration capabilities make it an essential tool for modern software teams aiming to navigate the complexities of DevOps effectively. **Average Rating:** 4.6/5.0 **Total Reviews:** 105 **How Do G2 Users Rate Opsera?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.6/10) - **Quality of Support:** 8.8/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.4/10) - **Ease of Use:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Opsera?** - **Seller:** [Opsera](https://www.g2.com/sellers/opsera) - **Company Website:** https://www.opsera.io - **Year Founded:** 2020 - **HQ Location:** Palo Alto, US - **Twitter:** @opseraio (386 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/opsera/ (118 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Enterprise, 25% Mid-Market #### What Are Opsera's Pros and Cons? **Pros:** - Ease of Use (30 reviews) - Features (22 reviews) - Automation (18 reviews) - Deployment (17 reviews) - Time-saving (16 reviews) **Cons:** - Difficult Setup (11 reviews) - Performance Issues (11 reviews) - Complex Setup (10 reviews) - Learning Curve (8 reviews) - Complex Configuration (7 reviews) ## What Is Configuration Management Tools? [CI/CD Tools](https://www.g2.com/categories/ci-cd-tools) ## What Software Categories Are Similar to Configuration Management Tools? - [Build Automation Software](https://www.g2.com/categories/build-automation) - [Continuous Integration Tools](https://www.g2.com/categories/continuous-integration) - [Continuous Delivery Tools](https://www.g2.com/categories/continuous-delivery-tools) - [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) - [Application Release Orchestration (ARO) Tools](https://www.g2.com/categories/application-release-orchestration) - [Network Automation Tools](https://www.g2.com/categories/network-automation-tools) - [Cloud Infrastructure Automation Software](https://www.g2.com/categories/cloud-infrastructure-automation) --- ## How Do You Choose the Right Configuration Management Tools? ### What You Should Know About Configuration Management Tools ### What are Configuration Management Tools? In software, configuration management refers to the process of tracking and conducting changes made to applications during the development process. Configuration management tools track changes to applications and their infrastructure to ensure configurations are in a known and trusted state and configuration details don’t rely on DevOps tribal knowledge. These platforms enhance visibility across teams about system states and configuration statuses to empower efficiency and streamline a company’s control process. When desired configurations are determined, this software automatically configures systems to that state via configuration files. Companies use configuration management software’s integrations with [version control systems](https://www.g2.com/categories/version-control-systems), [software testing tools](https://www.g2.com/categories/software-testing), [bug tracking software](https://www.g2.com/categories/bug-tracking), and other software development tools to facilitate internal best practices and productivity. Key Benefits of Configuration Management Tools - Increase efficiency - Define change control processes - Enable visibility and understanding across teams and departments - Automate configuration - Allow quicker restoration in cases of infrastructure failure ### Why Use Configuration Management Tools? Configuration management tools make life easier for DevOps teams and improve process quality by minimizing the risk of both human error and the need for human effort. Team knowledge becomes less ethereal and more concrete thanks to configuration management software’s record-keeping functionality. Configuration files enable this software to automatically configure systems to their desired state. Configuration management software’s maintenance of easily reproducible system states also improves response times when systems and applications fail. **Preserve and share knowledge —** Application and system configuration can involve many intricate, finicky settings and moving parts. DevOps teams often run the risk of relying on tribal knowledge to maintain and adjust infrastructural configuration, which can cause trouble as teams and practices shift. With configuration management software, teams can exchange tribal knowledge for thorough records of change process documentation. This streamlines onboarding processes and preserves comprehensive knowledge in an easily accessible state, enabling a more efficient workflow and better collaboration. Configuration documentation and changes can be constantly adjusted and managed via this software, ensuring processes remain updated and visible. **Efficient configuration —** Configuring applications and system infrastructure is meticulous work, and the configuration of a desired state can be challenging to reproduce. Configuration management software’s comprehensive historical records of system states alleviate this issue by presenting configuration information in an accessible form. Not only is this information readable by users, it also exists in the form of configuration files, allowing this software to automatically configure systems to their desired state. This alleviates workloads and allows DevOps team members to focus on other tasks. **Effective system restoration —** Crashes, bugs, and full-on system failures can be relatively common in any DevOps environment. When applications and their infrastructure fail and systems go down, a DevOps teams’ number one priority is restoring all systems to get things running again as quickly as possible. Sometimes crashes can lead to software configurations being reset, which can make it difficult to restore to its desired state. Thanks to configuration management tools, teams can rest easy knowing configurations are fully recorded in an easily reproducible way. This makes it much easier for developers and IT professionals to restore software and system crashes. ### Who Uses Configuration Management Tools? Developers and IT professionals use configuration management solutions to facilitate shared knowledge and control internal systems and infrastructure. This promotes better DevOps workflows by encouraging software developers and Ops teams to work together in an agile environment. **Software developers —** Software developers use configuration management tools to track and manage application infrastructures. This helps teams collaborate on builds while enhancing visibility and empowering productive responses when build configurations aren’t working. Developers also use configuration management software to maintain functional knowledge of system states in a DevOps environment, allowing them to collaborate with Ops teams more effectively. **IT professionals —** IT professionals use configuration management tools to track and manage system states in a DevOps environment. This helps Ops teams collaborate when tackling infrastructure challenges and improving system architecture. ### Configuration Management Tools Features **Configuration identification —** Configuration management tools have the functionality to individually identify any instance, or version, of a software product or build. Every time a build is reconfigured or structured, configuration management can capture a “snapshot" of the entire state of the software, which is then stored in a comprehensive historical record. Builds can be rolled back to previous configurations if necessary, and teams have full visibility to promote effective collaboration. **Configuration control —** Configuration management solutions formalize internal change processes through configuration control. Users can make changes to their software while ensuring each change is fully authorized and documented. Team leads can set permissions to control access across the team. This feature facilitates software changes by enabling review, authentication, and adherence to internal best practices when managing configuration. **Configuration status monitoring —** Configuration management platforms not only record configuration changes but monitors the status of each instance of an application or system. This ensures the current configuration of each element of the system is always known. Users can react more effectively to issues thanks to the complete view delivered by configuration management software. **Automatic configuration —** Configuration management software can automatically configure applications and systems to the desired state. By capturing and storing software states via configuration files, this software minimizes the manual aspect of software configuration. Users can indicate desired configurations so if a failure occurs, configuration management software can automatically reconfigure the system. ### Trends Related to Configuration Management Tools **DevOps —** DevOps refers to the marriage of development and IT operations management to make unified software development pipelines. Teams have implemented DevOps best practices to build, test, and release software. Configuration management tools promote DevOps workflows by increasing cross-team visibility and facilitating collaboration. **DevSecOps —** Calls for standardized cybersecurity best practices as part of DevOps philosophy, often referred to as DevSecOps, have shifted the onus of responsibility for secure applications onto developers. Better security often requires changes to software states, making configuration management integral to filling the gap between cybersecurity and development. **Continuous integration and deployment (CI/CD) —** CI/CD is the current standard in DevOps best practices. Developers use the principles of CI/CD to curate smooth development pipelines. A proper CI/CD pipeline involves constantly planning, building, testing, and deploying software while ensuring compliance with project goals and requirements. Configuration management software aids the CI/CD pipeline by streamlining development and offering agile control over application infrastructure. ### Software and Services Related to Configuration Management Tools [**Version control systems**](https://www.g2.com/categories/version-control-systems) **—** Version control systems help track changes to software development projects and allow team members to change and collaborate on files. This is accomplished using version history, branching, and managed repositories. Configuration management software integrates with version control systems to give development teams better visibility and collaborative control while developing software. [**Software testing tools**](https://www.g2.com/categories/software-testing) **—** Software testing solutions give development teams the methods and tools to determine the quality of their software creation and improvement projects. Development teams use software testing tools to assess whether the software is usable, performs properly, meets development team goals, and meets overall requirements. Configuration management tools integrate with software testing tools to ensure that infrastructure meets the requirements for team goals, performance metrics, and usability. [**Bug tracking software**](https://www.g2.com/categories/bug-tracking) **—** Bug tracking software, or issue tracking software, refers to software used by quality assurance (QA) and software development teams to report software bugs and problems. Thorough bug tracking is essential for good software development. Bug tracking software provides a repository that explains how to reproduce a bug and how widespread an issue is. Additionally, it allows a business to separate, prioritize, sequence, and provide communications about different bugs across many projects or applications. Configuration management tools integrate with bug-tracking software to isolate issues caused by certain system configurations. --- ## What Are the Most Common Questions About Configuration Management Tools? *AI-generated · Last updated: May 26, 2026* ### What is the best Configuration Management platforms for DevOps engineers reducing manual effort in large IT environments? Based on G2 reviews, [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) stands out most often for large, process-heavy environments where teams want to reduce manual effort. Reviewers consistently mention centralized workflows, automation for routing and approvals, strong incident and change processes, and broad integrations that replace scattered tools and email-based coordination. According to verified users, it helps standardize work across teams, improve visibility, and handle enterprise-scale service operations from one platform. G2 reviewers also mention that while it is powerful and highly configurable, setup and administration can become complex over time, especially when CMDB design, custom workflows, or reporting needs grow. ### Which Configuration Management platforms show the highest sustained adoption rates after initial rollout? Based on G2 reviews, the clearest signals of sustained adoption come from products reviewers describe as embedded in daily operations after rollout. ServiceNow IT Service Management is repeatedly described as a central platform for incident, change, request, and CMDB-related work, with users noting long-term use, broad workflow coverage, and continued relevance as teams scale. Freshservice also shows signs of durable adoption, especially where teams want a centralized portal, automation, and asset visibility without as much complexity. According to verified users, Right Click Tools also earns strong repeat use in endpoint-heavy support environments because it shortens common troubleshooting and deployment tasks. Across reviews, ongoing use is tied to automation, visibility, and fit with existing workflows. **Here are some of the top-rated products on G2:** - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) – used across incident, change, request, and CMDB workflows as a central long-term operations platform - [Freshservice](https://www.g2.com/products/freshservice/reviews) – adopted for centralized service requests, asset visibility, and workflow automation across teams - [Right Click Tools](https://www.g2.com/products/right-click-tools/reviews) – relied on daily for fast endpoint actions, remote support, and bulk device tasks ### Which Configuration Management platforms minimize downtime and ensure business continuity for IT departments? Based on G2 reviews, ServiceNow IT Service Management is most often associated with reducing operational disruption through centralized incident, change, and service workflows. Reviewers mention faster routing, better visibility into affected services, stronger audit trails, and CMDB-linked impact analysis that help teams respond more consistently. BackBox is also frequently connected to business continuity because users describe automated backups, versioning, restore readiness, and compliance checks for network devices. According to verified users, Freshservice helps standardize request and incident handling while improving response times and accountability. G2 reviewers mention that the common thread is centralization and automation, though setup effort can vary depending on environment complexity. **Here are some of the top-rated products on G2:** - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) – helps teams route incidents, manage changes, and use CMDB context to reduce service disruption - [BackBox](https://www.g2.com/products/backbox/reviews) – automates network backups, restore readiness, and compliance checks to support recovery and continuity - [Freshservice](https://www.g2.com/products/freshservice/reviews) – centralizes incidents, changes, and service activity to improve response consistency and visibility ### What should IT systems administrators evaluate when choosing Configuration Management for incident resolution? Based on G2 reviews, IT systems administrators should focus on how well a platform connects incident handling to configuration data, automation, and day-to-day usability. G2 reviewers mention the value of centralized ticketing, clear workflows, asset or CMDB relationships, and reporting that helps identify recurring issues and affected services. According to verified users, products are especially useful when they speed routing, improve visibility, and reduce manual coordination between teams. Reviewers also repeatedly call out setup complexity, customization overhead, and reporting limitations as practical buying factors. For incident resolution specifically, buyers should examine how easily the tool supports triage, root-cause investigation, ownership tracking, and change management without becoming overly difficult to maintain. ### What Configuration Management software relied on daily by DevOps engineers in large enterprise operations? Based on G2 reviews, daily reliance in larger environments tends to center on products that become part of operational routines rather than occasional projects. ServiceNow IT Service Management is described as a daily system for tickets, change workflows, CMDB-linked visibility, approvals, and reporting across enterprise teams. Right Click Tools is also mentioned as a frequent-use option for endpoint troubleshooting, software deployment, policy actions, and remote support tasks. According to verified users, BackBox is used consistently for scheduled backups, device configuration management, and automated network operations. G2 reviewers mention that tools earn daily use when they centralize repetitive work, reduce task switching, and let teams act quickly across many systems without depending on manual follow-up. ### What Configuration Management software that makes device management easier and quicker for IT operations teams? Based on G2 reviews, Right Click Tools is most directly associated with making device management faster for IT operations teams. Reviewers repeatedly describe one-click actions, bulk device operations, remote software installs, policy runs, client troubleshooting, and access to system information without jumping across multiple tools. According to verified users, these capabilities help shorten common support workflows and reduce repetitive administrative steps. ServiceNow IT Service Management is also mentioned for broader coordination around assets, tickets, and service workflows, while BackBox is cited for automated management of network device backups and configuration changes. G2 reviewers mention that ease improves most when a product puts routine actions, visibility, and automation in one place. ### What is most trusted Configuration Management by DevOps engineers and IT systems administrators based on user reviews? Based on G2 reviews, trust appears strongest around products users describe as dependable for critical operational workflows, visibility, and repeatable automation. ServiceNow IT Service Management is frequently trusted for incident, change, request, and CMDB-driven processes in larger organizations, especially where auditability and service consistency matter. Right Click Tools earns trust for fast endpoint actions and practical day-to-day support work, while BackBox is trusted for backup reliability, version control, and network automation. According to verified users, trust also comes from responsive support and predictable outcomes, not just broad feature depth. G2 reviewers mention that confidence drops when tools become difficult to configure, harder to troubleshoot, or less transparent in reporting and customization. **Here are some of the top-rated products on G2:** - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) – trusted for centralized incident, change, request, and CMDB-driven operations - [Right Click Tools](https://www.g2.com/products/right-click-tools/reviews) – trusted for quick endpoint troubleshooting, remote actions, and bulk management tasks - [BackBox](https://www.g2.com/products/backbox/reviews) – trusted for reliable configuration backups, restore workflows, and network automation ### What Configuration Management platforms IT teams keep using long-term past initial deployment and onboarding? Based on G2 reviews, long-term usage is most visible in products that become operational hubs after deployment. ServiceNow IT Service Management is repeatedly described as a platform teams continue using for ticketing, change processes, CMDB visibility, reporting, and cross-team workflows well beyond onboarding. Freshservice also shows durable use where organizations want ongoing structure for requests, assets, and automation with a more approachable experience. According to verified users, BackBox remains part of daily or recurring operations because automated backups, restore readiness, and policy checks continue delivering value after setup. G2 reviewers mention that sustained usage depends on whether the product remains useful in everyday work, not just whether implementation succeeds. ### Does Configuration Management navigation feel intuitive upfront or require weeks of learning investment? Based on G2 reviews, the answer depends heavily on the product and the depth of use case. ServiceNow IT Service Management is often praised for broad capability and centralized workflows, but reviewers frequently say the learning curve is real, especially when configuration, CMDB structure, reporting, or custom workflows expand. Freshservice is more often described as intuitive, fast to navigate, and easier for end users and administrators to adopt, though advanced setup still takes work. Right Click Tools also gets consistent praise for direct, practical usability in endpoint tasks. According to verified users, intuitive navigation matters, but teams also weigh whether complexity is acceptable when it supports stronger automation, visibility, and enterprise control. ### What is highest rated Configuration Management for centralizing device data and resolving IT issues in large enterprises? Based on G2 reviews, [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is the most evident fit for centralizing device and service data while helping large enterprises resolve IT issues. Reviewers regularly mention its CMDB as a source of truth, connections between infrastructure and business services, and support for incident, change, request, and impact analysis workflows in one environment. According to verified users, that centralization improves ownership clarity, ticket routing, visibility into affected services, and overall coordination across teams. G2 reviewers mention that it can become complex to configure and administer, but for larger organizations needing broad operational control, it appears most consistently associated with enterprise-scale issue management.