---
title: VirtualConcierge Reviews
meta_title: 'VirtualConcierge Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how VirtualConcierge works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 2
  scale: '5'
date_modified: '2026-09-22'
parent_category:
  name: Hotel
  url: https://www.g2.com/categories/hotel
---


# VirtualConcierge Reviews
**Vendor:** Virtual Concierge  
**Category:** [Concierge Software](https://www.g2.com/categories/concierge)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About VirtualConcierge
Enhance your guest experience with a custom designed collection of Virtual Concierge Mobile Apps for your guests to experience in the lobby as well as to enjoy on their own mobile devices throughout their entire stay.




## VirtualConcierge Reviews
  ### 1. Very helpful product!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** March 06, 2018

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about VirtualConcierge?**

Virtual concierge makes it easy to manage hotel, book customers, change reservations, and increased customer satisfaction! Originally I thought it would take away from the current jobs offered but it has assisted and enhanced the staffs performance and productivity without replacing their joor making them obsolete. Perfect balance of tech, convenience, and productivity.

**What do you dislike about VirtualConcierge?**

There are a few glitches but customer service is helpful in sorting these out in a timely fashion. Had to stop using recently due to ownership changes but still would recommend. 

**What problems is VirtualConcierge solving and how is that benefiting you?**

Management, booking, altering reservations, and increasing customer satisfaction, even increasing staff productivity. 

  ### 2. Helpful, easy to use, smooth software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** February 22, 2018

**What do you like best about VirtualConcierge?**

This software keeps everything simple, organized, neat, and at your fingertips. I prefer this over others I've used. 

**What do you dislike about VirtualConcierge?**

There was a slight learning curve to it but once I picked it up it was easy. 

**Recommendations to others considering VirtualConcierge:**

Practice! 

**What problems is VirtualConcierge solving and how is that benefiting you?**

Organizational, employee issues, and ease of use for alternative software. 



- [View VirtualConcierge pricing details and edition comparison](https://www.g2.com/products/virtualconcierge/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+12%3A00%3A08+-0500&secure%5Bsession_id%5D=cfe44582-e530-441d-a42b-0f591dde0ad6&secure%5Btoken%5D=34b41a61da8d96ce302e66d9c3fbeb7f94e2996a09ef1128c544aee0605bb2a5&format=llm_user)

## VirtualConcierge Features
**Administration**
- Reminders
- Calendar
- Inventory Management

**Communication**
- Text Messaging
- Live Chat
- Email Automation

**Guest Services**
- Vendor Database
- Contact Database
- Reservations
- Guest Profiles

**Agentic AI - Concierge**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top VirtualConcierge Alternatives
  - [ALICE](https://www.g2.com/products/alice-alice/reviews) - 4.0/5.0 (10 reviews)
  - [FCS Concierge Services Management](https://www.g2.com/products/fcs-concierge-services-management/reviews) - 4.0/5.0 (1 reviews)
  - [ResortSuite CONCIERGE](https://www.g2.com/products/resortsuite-concierge/reviews) - 4.5/5.0 (1 reviews)