Exela Concierge Services Reviews & Product Details

Enhance your guest experience with a custom designed collection of Virtual Concierge Mobile Apps for your guests to experience in the lobby as well as to enjoy on their own mobile devices throughout their entire stay.

Hotelcloud develops applications for hotels and apartments rentals that enables their guests to order any internal service and book local attractions.

GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product. GuestService ensures that the best service is always provided to your guests. They send their requests and orders as well as follow the status of them by the mobile without a language barrier. Your guest knows your hotels, your services, and nearby places so that takes advantage of the digital concierge service. We’re removing all barriers of language. You will be able to use it in the languages you prefer. English, Spanish, German, French, Russian, and Arabic are the default languages. If you tell us about your language preference, then we will activate it immediately. By GuestService, offer countless opportunities to the thousands of guests staying in your hotel. In SPA, cabana, special reservations, etc., introduce your premium services to your guests. Increase your points on review sites by GuestService! You can measure in-hotel satisfaction by GuestService, guide your guests, and increase your points on review sites. It is the perfect solution for contactless guest relations management. Thanks to GuestService, you can manage guests’ requests, make your service reservations, and analyze your business. You can also achieve success in guest relations without the need for integration through a completely standalone solution.

Hotefy is a web-based hotel application designed to enhance guest experiences, boost revenue, and streamline operational costs. Fully customizable and integrable with existing POS and PMS systems, Hotefy offers a seamless interface for guests to access hotel services directly from their devices. Key Features and Functionality: - Pre-Arrival and On-Property Upselling: Enhances the check-in process by collecting guest IDs and preparing rooms in advance. - Customizable Branding: Provides a hotel-branded app that operates behind the hotel's website, ensuring brand consistency. - User-Friendly Interface: Designed for intuitive use by both guests and staff, facilitating easy navigation and interaction. - Affordable Subscription Model: Offers commission-free, subscription-based pricing tailored to hotel occupancy levels, accommodating unlimited rooms under one plan. - Contactless Ordering: Enables guests to place orders from anywhere within the hotel without waiting for a server, enhancing convenience and efficiency. - Guest Communication: Facilitates real-time chat functionalities, allowing staff to interact and upsell to multiple guests simultaneously in any language, reducing staffing requirements. Primary Value and Solutions: Hotefy addresses several challenges in the hospitality industry by: - Enhancing Guest Satisfaction: By providing a seamless digital interface for accessing hotel services, guests enjoy a more convenient and personalized experience. - Increasing Revenue: The platform's upselling capabilities and streamlined ordering processes lead to higher average revenue per guest. - Reducing Operational Costs: Automation of guest interactions and service requests minimizes the need for extensive staffing, leading to cost savings. - Improving Operational Efficiency: Integration with existing hotel systems ensures smooth operations and reduces manual workload for staff. By implementing Hotefy, hotels can modernize their guest services, optimize operations, and achieve a competitive edge in the hospitality market.

Complete third party reservations conveniently on behalf of your guests. ResortSuite CONCIERGE allows a property to manage external reservations and partner information another way to personalize and deliver a five-star guest experience.