Best Chatbots Software - Page 10

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,074

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,400+ Authentic Reviews
  • 1,074+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Desku.io

Desku.io is an AI-powered helpdesk and customer service software that helps businesses manage customer conversations, automate repetitive tasks, and resolve support requests more efficiently. It brings ticket management, live chat, shared inboxes, and AI automation into one place, giving support teams the tools to handle customer conversations and tickets without switching between systems. Designed for SMBs, ecommerce businesses, and growing support teams, Desku.io simplifies how support is managed across multiple communication channels. Centralized Helpdesk and Ticket Management Managing customer requests across email, live chat, and social media can make it difficult to track conversations and maintain consistent response times. Desku.io combines these channels into a unified inbox where support agents can view, assign, prioritize, and resolve tickets. Shared conversation histories, internal notes, and ticket assignments help teams collaborate while keeping track of each customer's request. AI-Powered Customer Support Automation Desku.io uses AI to reduce the manual work involved in handling routine customer questions. AI-assisted responses help agents answer questions, while intelligent ticket routing directs incoming requests to the appropriate team members. Businesses can also create automated workflows for ticket assignments, tagging, and other recurring support tasks. This lets agents spend less time on admin and more time resolving customer issues that require personal attention. Live Chat and Customer Self-Service With built-in live chat, businesses can communicate with website visitors and customers in real time. Desku.io also includes a no-code AI chatbot builder for automations and answering common questions, with hand-off to human agents when needed. A knowledge base gives customers access to self-service information, helping them find answers without contacting an agent and freeing up time for teams. Integrations and Support Team Management Desku.io connects with multiple ecommerce and messaging apps, including Shopify, WooCommerce, WhatsApp, Facebook Messenger, and more. These integrations help businesses manage customer interactions in one centralized workspace while providing full context and order actions in conversations. Teams can also monitor performance, ticket activity, response times, and resolution rates through built-in reporting and analytics. Who Is Desku.io For? Desku.io is built for SMBs, SaaS providers, ecommerce stores, and customer service teams that want to make support simpler and more organized. By bringing helpdesk software and AI-assisted support together, Desku.io helps businesses keep customer conversations organized, cut down on repetitive tasks, and provide more consistent service as they grow.

Average Rating: 4.8/5.0

Total Reviews: 31

How Do G2 Users Rate Desku.io?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)

Who Is the Company Behind Desku.io?

  • Seller: Desku.io
  • Year Founded: 2022
  • HQ Location: Dover, US
  • Twitter: @DeskuHQ
    52 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 77% Small, 23% Medium

What Do G2 Reviewers Say About Desku.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation features of Desku, which streamline customer support and enhance team efficiency.
  • Users commend the top-notch customer support of Desku, appreciating their timely and effective assistance with queries.
  • Users find Desku.io incredibly easy to use, streamlining customer interactions with efficient ticketing and AI assistance.
  • Users love the easy setup of Desku.io, simplifying account integration and enhancing customer interaction management.
  • Users appreciate the affordable pricing and robust features of Desku, making customer support management efficient and effective.
Cons
  • Users report notification issues with chat functionality that can be disruptive and overwhelming when switching tabs.
  • Users experience chat functionality issues with missed notifications, affecting timely responses and engagement.
  • Users experience notification delays with chat management when the browser tab is not focused, impacting their responsiveness.
  • Users find it challenging due to adjustment difficulties with features, suggesting a need for a detailed FAQ section.
  • Users feel the AI features could be enhanced, indicating room for improvement in Desku.io's capabilities.

What Are Recent G2 Reviews of Desku.io?

What Are G2 Users Discussing About Desku.io?

Enterprise Chatbot Platform

BotsCrew Enterprise AI Agent Platform The BotsCrew platform lets enterprises build, train, and orchestrate AI agents in one place, then put them to work across the channels and systems teams already use. It’s the foundation we use to get AI pilots live fast and scale the ones that prove their value. What you can build: - AI agents. Agents that handle nuanced conversations, make decisions, and adapt in real time, without rigid flows or scripts. - Voice agents. AI for phone support, IVR replacement, and hands-free environments, with natural handling of context and interruptions. - Classic chatbots. Fast to deploy for predictable, high-volume tasks like FAQs, form collection, and regulated use cases. Key capabilities: - Train on your own knowledge. Point agents at your website, documents, or knowledge base, with built-in RAG and no coding. - Choose the right model. An AI model picker and custom instructions for each agent. - Build logic visually. A no-code workflow builder for advanced automation and AI actions. - Deploy anywhere. Web, WhatsApp, Facebook, SMS, Slack, and more, in 100+ languages, with every conversation in one inbox. - Integrate with your stack. API, webhooks, and native integrations with the systems you already run. - Run it at enterprise scale. Role-based access controls, an analytics dashboard, live chat handoff, and secure data handling. Why teams choose it: The platform doesn’t come alone: it’s backed by the BotsCrew team, who have shipped 200+ AI projects since 2016. Kravet ran its pilot on the platform and took an internal AI assistant from below 60% accuracy to ~90% across 10,000+ products. Start with a pilot. Scale what works.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate Enterprise Chatbot Platform?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Control: 8.3/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Enterprise Chatbot Platform?

  • Seller: BotsCrew
  • Year Founded: 2016
  • HQ Location: London, UK
  • Twitter: @Bots_Crew
    331 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About Enterprise Chatbot Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the 24/7 support from BotsCrew, appreciating the responsive assistance during setup and customization.
  • Users value the excellent customer support from BotsCrew, enhancing their experience and ensuring successful implementation.
  • Users appreciate the customizability of the Enterprise Chatbot Platform, which allows tailoring solutions to specific business needs effortlessly.
  • Users appreciate the customization options of the Enterprise Chatbot Platform, enhancing its relevance to specific business needs.
  • Users highlight the ease of use of the Enterprise Chatbot Platform, enabling quick setup and immediate value.
Cons
  • Users find some advanced configuration options overwhelming, but support from BotsCrew alleviates the complexity.
  • Users feel the learning curve can be overwhelming initially, though support from the team helps ease the process.

What Are Recent G2 Reviews of Enterprise Chatbot Platform?

What Are G2 Users Discussing About Enterprise Chatbot Platform?

Engati

Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tech Partner of the Year 2024 for pioneering in vertical-specific, business outcome-driven AI innovations, Engati is a cutting-edge Conversational AI platform that empowers businesses to deliver reliable, personalized, and exceptional customer experiences at scale. We empower businesses to reimagine the user journey from visitor to buyer—from nurturing leads to converting prospects and retaining loyal customers. By connecting AI and automation with the human touch, Engati crafts personalized customer experiences that maximize ROI and drive measurable business outcomes. Our platform leverages Generative AI and AI-driven conversational automation to: 1. Enhance customer engagement with proactive, personalized journeys. 2. Streamline operations and improve efficiency. 3. Deliver actionable insights through advanced analytics and continuous AI/ML-driven improvements. We are available in multiple languages and deployed across 12+ integral digital channels that include WhatsApp, Website, Instagram, Facebook, Email, MS Teams, Slack, WeChat, Telegram, and more. We build custom solutions on the digital channels you need, ensuring that your customer engagement strategy is tailored to your unique business requirements. Engati enables businesses to harness conversational intelligence to elevate customer experience, increase efficiency, and achieve growth. Let us help you revolutionize customer engagement and drive success in an AI-first world.

Average Rating: 4.1/5.0

Total Reviews: 14

How Do G2 Users Rate Engati?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Control: 8.3/10 (Category avg: 8.8/10)
  • Analytics: 7.5/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Engati?

  • Seller: Engati
  • Year Founded: 2016
  • HQ Location: Silicon Valley, CA
  • Twitter: @getengati
    3,137 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    130 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Engati?

AI-generated summary from verified user reviews

Pros
  • Users value the clear communication and structured approach of Engati, ensuring all stakeholders stay aligned and informed.
  • Users commend the responsive and organized customer support of Engati, enhancing the overall project management experience.
  • Users appreciate the customization options offered by Engati, enhancing the software's effectiveness with proper training.
  • Users value dedicated training support that enhances the customizability and effectiveness of Engati's software.
Cons
  • Users express frustration over complexity in navigation and ongoing billing issues, complicating the cancellation process.
  • Users find Engati to be expensive and challenging to navigate, complicating cancellations and leading to ongoing charges.
  • Users experience poor customer support, making it difficult to resolve issues and leading to ongoing charges.
  • Users report poor navigation leading to frustration and complications with subscription cancellation and support responses.
  • Users report significant usability issues, including navigation difficulties and unresolved billing problems after subscription cancellation.

What Are Recent G2 Reviews of Engati?

What Are G2 Users Discussing About Engati?

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Automat

Automat is a conversation company. Conversations are the best way to sell, and this is why we bring the power of sales conversations to your eCommerce—at scale. Ecommerce companies staff their websites and increase sales with Virtual Product Advisors. These AI-powered advisors are trained to have automated one-on-one conversations with consumers, provide personalized recommendations, and ultimately give them the boost in confidence they need to buy - just like a real salesperson would. We partner with the world's largest B2C retailers and brands and consistently deliver higher first-party insight, conversion rates, and order value. 

Average Rating: 4.6/5.0

Total Reviews: 17

How Do G2 Users Rate Automat?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)

Who Is the Company Behind Automat?

Who Uses This Product?

  • Top Industries: Cosmetics, Consumer Goods
  • Company Size: 72% Large, 17% Small

What Are Recent G2 Reviews of Automat?

What Are G2 Users Discussing About Automat?

GPTconnect

GPTconnect.ai is an AI chatbot platform leveraging ChatGPT technology to transform customer support. With powerful integrations across multiple platforms, GPTconnect.ai enables businesses to automate their customer service, enhance engagement, and save time, thereby driving sales and improving the overall customer experience.

Average Rating: 4.6/5.0

Total Reviews: 32

How Do G2 Users Rate GPTconnect?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Control: 8.2/10 (Category avg: 8.8/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)
  • Collection of information: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind GPTconnect?

  • Seller: Guy Dinay
  • Year Founded: 2022
  • HQ Location: Middletown
  • Twitter: @gptconnectai
    4 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 66% Small, 30% Medium

What Do G2 Reviewers Say About GPTconnect?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integrations of GPTconnect, enhancing user experience across platforms like WhatsApp and Facebook Messenger.
  • Users find GPTconnect to be very user-friendly, enhancing interaction ease and engagement with real-time conversations.
  • Users value the seamless integration of GPTconnect, enhancing user experience and relieving human agents for complex tasks.
  • Users value the automation capabilities of GPTconnect, enhancing efficiency and boosting customer satisfaction significantly.
  • Users value the customization options in GPTconnect, allowing them to create engaging, personalized chatbots for better interaction.
Cons
  • Users find it challenging due to limited customization options for aligning chatbots with brand identity and narrative.
  • Users find it challenging to achieve brand alignment with GPTconnect's chatbot customization, lacking specialized programming skills.
  • Users express a need for better connectivity options, particularly for connecting to phone lines for assistance.
  • Users experience integration issues with platforms like Instagram, leading to a frustrating and inconsistent experience.
  • Users note a lack of insight in the analytics dashboard, requesting more comprehensive reporting features.

What Are Recent G2 Reviews of GPTconnect?

Swiftsell

Swiftsell AI is an Agentic AI-powered customer engagement platform that helps businesses automate sales, support, and customer service across WhatsApp, Voice, Webchat, Instagram, Facebook Messenger, SMS, and other digital channels. Built for growing B2C businesses, Swiftsell enables organizations to deploy intelligent AI agents that can answer customer queries, qualify leads, schedule appointments, capture data, execute business workflows, and seamlessly hand over conversations to human agents whenever required. Designed with a powerful no-code automation builder, Swiftsell allows business teams to create sophisticated customer journeys without writing code. Organizations can combine AI-powered conversations with workflow automation, API integrations, CRM connectivity, and real-time business logic to automate complex customer interactions end-to-end. Whether it's lead qualification, customer onboarding, appointment booking, loan applications, healthcare inquiries, or support automation, Swiftsell helps businesses deliver instant, personalized experiences at scale. At the core of the platform is Swiftsell's Generative AI Studio, which enables businesses to build AI agents using multiple knowledge sources, custom instructions, function calling, and contextual memory. AI agents can retrieve information from documents, websites, FAQs, CRMs, and business systems while maintaining natural, human-like conversations. Businesses can further extend these capabilities using webhooks, APIs, JavaScript, and third-party integrations to execute real-world actions directly within conversations. Swiftsell supports true omnichannel engagement by bringing customer conversations from WhatsApp, webchat, Instagram, Facebook Messenger, SMS, and voice into a unified inbox. Human agents receive complete customer context, AI-generated response suggestions, conversation history, labels, and customer profiles to resolve conversations faster while maintaining consistent experiences across channels. The platform also includes enterprise-grade campaign management, allowing businesses to run one-time, recurring, and event-triggered campaigns based on customer behavior or CRM events. Audience segmentation, contact management, custom attributes, and personalized messaging help improve engagement and conversion rates throughout the customer lifecycle. Comprehensive analytics provide visibility into AI performance, campaign effectiveness, agent productivity, customer engagement, and conversation outcomes. These insights help organizations continuously optimize customer journeys, improve operational efficiency, and maximize ROI from their customer engagement initiatives. Trusted by businesses across healthcare, financial services, education, home services, and other customer-centric industries, Swiftsell AI combines Agentic AI, workflow automation, omnichannel communication, and enterprise integrations into a single platform that helps organizations increase conversions, reduce operational costs, and deliver exceptional customer experiences at scale.

Average Rating: 4.8/5.0

Total Reviews: 27

How Do G2 Users Rate Swiftsell?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Control: 9.2/10 (Category avg: 8.8/10)
  • Analytics: 8.5/10 (Category avg: 8.5/10)
  • Collection of information: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Swiftsell?

Who Uses This Product?

  • Top Industries: Computer Software, Financial Services
  • Company Size: 46% Medium, 39% Small

What Do G2 Reviewers Say About Swiftsell?

AI-generated summary from verified user reviews

Pros
  • Users praise SwiftSell's exceptional customer support, noting assistance during setup and prompt resolution of technical challenges.
  • Users value the feature-rich nature and intuitive interface of SwiftSell, enhancing usability for all business needs.
  • Users appreciate the intuitive interface of SwiftSell, making bot customization accessible for everyone.
  • Users praise the ease of use of Swiftsell, finding it intuitive and accessible for all experience levels.
  • Users commend the helpful features of SwiftSell, enhancing automation and providing seamless integration for businesses.
Cons
  • Users express concerns about limited credits affecting their ability to run campaigns effectively on Swiftsell.
  • Users often face payment issues with Swiftsell, including unexpected blocks on Meta Ads transactions.
  • Users feel that Swiftsell lacks prompt customer support, hindering quick resolutions for minor issues that arise.

What Are Recent G2 Reviews of Swiftsell?

ProManage

ProManage.ai is an Agentic Revenue Growth Platform For Multi-Location Brands. Built to turn digital customer touchpoints into measurable revenue growth across every location. Multi-location marketing teams create demand across search, maps, AI discovery, reviews, social, chat, voice and other digital channels. But managing these touchpoints separately makes it difficult to see where customer opportunities are being lost, act consistently across locations and connect marketing activity to business outcomes. ProManage connects the digital customer journey from discovery to conversion and growth, helping brands: Capture More Demand: Improve the visibility of every location across search, maps, AI discovery, listings and local pages. Win More Customers: Strengthen reviews, reputation, local content and competitive presence to turn discovery into customer preference. Capture More Intent: Engage customers across social, chat, messaging and voice when they are ready to act. Convert More Opportunities: Follow up on enquiries, recover missed opportunities and move more customer intent toward conversion. Unlock More Growth: Understand performance across locations, identify where revenue opportunities are being won or lost and prioritize what to improve next. ProManage.ai Brand-Trained AI Agents work across these customer touchpoints to understand signals, prioritize opportunities, take action, measure outcomes and continuously learn, while operating within the brand's context and standards. Instead of relying on disconnected tools, dashboards and manual workflows, multi-location marketing teams can use ProManage.ai to connect customer signals, intelligence and execution across the journey and across every location. The Result: more demand captured, more customer intent converted, fewer opportunities lost and less operational friction in scaling growth. ProManage.ai helps multi-location brands grow every location, with less friction.

Average Rating: 4.7/5.0

Total Reviews: 73

How Do G2 Users Rate ProManage?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 9.2/10 (Category avg: 8.8/10)
  • Analytics: 9.8/10 (Category avg: 8.5/10)
  • Collection of information: 9.6/10 (Category avg: 8.6/10)

Who Is the Company Behind ProManage?

Who Uses This Product?

  • Top Industries: Financial Services, Education Management
  • Company Size: 55% Large, 29% Medium

What Do G2 Reviewers Say About ProManage?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of ProManage, enjoying its intuitive dashboard and seamless management of multiple listings.
  • Users value the responsive customer support of ProManage, which enhances their overall experience and efficiency.
  • Users value the centralized management of ProManage, saving time and enhancing visibility across multiple branches.
  • Users commend ProManage for its efficient customer interaction tracking, streamlining review management in a single, intuitive platform.
  • Users highlight the savings on manual work and improved visibility through ProManage's effective online presence management.
Cons
  • Users find the lack of advanced insights in ProManage's analytics a drawback for tracking performance over time.
  • Users feel that ProManage lacks advanced analytics features and more customization options for better brand alignment.
  • Users find the communication issues with excessive email updates for protection profiles to be overwhelming and disruptive.
  • Users feel the analytics lack advanced data accuracy, needing deeper insights on listing performance over time.
  • Users feel overwhelmed by the excessive email notifications, suggesting consolidation or a weekly summary for updates.

What Are Recent G2 Reviews of ProManage?

Cresta

Cresta is an AI-native contact center platform that combines the best of AI and human intelligence to turn every customer conversation into a competitive advantage. Our unified platform powers both human and AI agents across voice and digital channels, helping enterprises discover customer insights and behavioral best practices, automate high-volume conversations and inefficient workflows, and empower every team member to work smarter and faster. Built for large, complex enterprises, Cresta unifies real-time guidance, analytics, and automation so leaders can see exactly what is happening in their contact centers and take action with confidence. Teams use Cresta to uncover what top performers do differently, standardize those behaviors across the organization, and continuously improve experiences without adding manual overhead. From accelerating onboarding and reducing average handle time to improving compliance and consistency, Cresta helps transform the contact center from a cost center into a strategic growth engine. With solutions spanning real-time agent assistance, quality management and coaching, conversation intelligence, and omnichannel AI Agents, Cresta helps enterprises save time and money, differentiate the customer experience, and accelerate revenue growth across the entire customer lifecycle. Cresta powers the world's leading customer experiences for brands like United Airlines, NRG, and Cox Communications. Born out of the Stanford AI Lab and led by executives from Google Contact Center AI, Vertex AI, and OpenAI, Cresta is backed by leading investors including Andreessen Horowitz, Sequoia, and Greylock.

Average Rating: 4.3/5.0

Total Reviews: 46

How Do G2 Users Rate Cresta?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Cresta?

  • Seller: Cresta
  • Year Founded: 2017
  • HQ Location: San Francisco, CA
  • Twitter: @cresta
    1,406 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    775 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospitality, Leisure, Travel & Tourism
  • Company Size: 43% Large, 43% Medium

What Do G2 Reviewers Say About Cresta?

AI-generated summary from verified user reviews

Pros
  • Users value the call recording feature for providing real-time insights and enhancing productivity through immediate coaching.
  • Users value the ease of use of Cresta, as it simplifies real-time coaching and enhances productivity seamlessly.
  • Users praise Cresta for its AI analytical ability, enhancing productivity through real-time coaching and insightful analysis.
  • Users value the accuracy of Cresta, which effectively analyzes calls and provides insightful feedback.
  • Users praise the AI analytical ability of Cresta, finding it easy to derive insights from telephone calls.
Cons
  • Users note the AI inaccuracy in Cresta's understanding, leading to irrelevant questions and answers during calls.
  • Users face a poor understanding from Cresta's model, making it hard to address caller's intents effectively.
  • Users experience an unclear understanding of caller intent with Cresta, leading to irrelevant question and answer identification.
  • Users face accuracy issues with Cresta, as it often misinterprets caller intent and provides irrelevant responses.
  • Users express concerns about AI dependency, noting it requires significant patience and understanding to utilize effectively.

What Are Recent G2 Reviews of Cresta?

What Are G2 Users Discussing About Cresta?

ChatBeacon AIX 2026

AI-Powered Live Chat and Customer Service Software ⭑ Turn Every Customer Conversation Into a Smarter Outcome ChatBeacon AIX brings AI-powered customer service, live chat, and customer intelligence together in one unified platform. It helps organizations answer questions faster, support live agents, protect valuable opportunities, and deliver more personalized service across every customer conversation. https://www.chatbeacon.ai/ AI agents provide immediate answers using approved company knowledge. When a customer needs human assistance, the conversation can be routed to a live agent, with the customer’s information, conversation history, and reason for the inquiry already available. This creates a smoother experience for the customer and gives the agent the context needed to help without asking the customer to start over. ChatBeacon AIX allows customer service, sales, and digital teams to automate routine questions while keeping live agents involved when personal attention, judgment, or specialized knowledge is needed. AI and live support work together on one platform rather than operating as separate, disconnected systems. ⭑ What Makes ChatBeacon AIX Different ❇️ ChatBeacon Recall CRM ChatBeacon Recall CRM is a customer conversation history and context feature built into ChatBeacon AIX. It helps live agents recognize returning website visitors, review previous conversations, understand earlier questions, and continue the relationship without treating every interaction like the first. By giving agents access to relevant customer history, ChatBeacon Recall CRM helps customer service and sales teams provide faster, more informed, and more personalized support. ❇️ ChatBeacon Cue ChatBeacon Cue is an AI assistant for live chat agents. It analyzes the current customer conversation and helps agents respond faster by suggesting relevant answers and surfacing information from approved company knowledge. The live agent remains in control and decides which response to send. This allows teams to benefit from the speed of AI while preserving human judgment and oversight. ❇️ AI Escalation AI Escalation moves a customer from an AI agent to a live agent or the appropriate team when human assistance is needed. The customer’s question, contact information, conversation history, and reason for escalation can remain available during the handoff. This helps the agent understand the issue more quickly and prevents the customer from having to repeat information or restart the conversation. ✅ Key Benefits * Resolve More Customer Questions: ChatBeacon AIX helps organizations provide fast, consistent answers to routine and frequently asked questions, including during times when live agents are unavailable. * Improve Live Agent Productivity: AI can handle repetitive conversations and help agents locate relevant information more quickly. This allows live teams to spend more time on complex questions, sensitive situations, and higher-value customer needs. * Create Better AI-to-Human Experiences: Customers can move from AI assistance to live support without losing important conversation details. Agents receive more context at the beginning of the interaction, which can reduce delays and improve the overall experience. * Protect Leads and Service Opportunities: ChatBeacon AIX can engage website visitors, collect important information, and route valuable conversations to the appropriate agent, department, or workflow. * Deliver More Personalized Support: Customer history and previous conversations help teams recognize returning visitors and respond with a better understanding of their needs. * Manage Customer Conversations in One Platform: Organizations can manage AI agents, live agents, routing, reporting, customer context, and engagement tools from one centralized environment. ✅ Key Features * AI-Powered Customer Service: AI agents answer customer questions using approved company content, business information, and knowledge sources. * Live Chat Software: Website visitors can connect with live agents for real-time customer service, sales, and support. * Seamless AI-to-Live-Agent Handoff: Customers can move from AI assistance to a live person while preserving the conversation and important customer details. * AI Assistance for Live Agents: Agents can receive suggested responses, relevant information, customer context, and AI-generated conversation summaries. * Co-Browse and Screen Sharing: Agents can help customers navigate websites, complete forms, understand online processes, and resolve complex issues visually in real time. * Proactive Chat Engagement: Organizations can invite visitors to chat at important points in the customer journey based on website activity and behavior. * Lead Capture and Conversation Routing: ChatBeacon AIX can collect visitor information and direct conversations to the appropriate person, department, or workflow. * Visitor Monitoring and Customer Context: Agents can view useful information about website activity, previous interactions, and customer needs before or during a conversation. * Conversation Transfers: Chats can be transferred between agents and teams while preserving important conversation information. * SMS and Digital Messaging: Organizations can continue customer conversations beyond the website and provide additional ways for customers to connect. * AI-Generated Summaries and Reporting: ChatBeacon AIX can summarize conversations and provide insight into customer questions, agent activity, AI performance, and service trends. * Customizable Chat Experiences: The chat interface, branding, messaging, routing, AI behavior, and workflows can be configured to fit the organization’s customer experience. * Centralized Administration: Administrators can manage AI agents, live agents, conversations, routing, reporting, and platform settings from one environment. * Cloud and On-Premise Deployment: Organizations can choose cloud or on-premise deployment based on their infrastructure, security, compliance, and data-control requirements. ⭑ Built for Organizations That Need More Than a Basic Chatbot ChatBeacon AIX is designed for organizations that need AI automation and live human support to work together. It provides the speed of AI, the judgment of live agents, and the customer context needed to deliver more effective service. The platform is well suited for customer service, sales, financial services, healthcare, higher education, government, and other industries where accuracy, security, personalization, and access to human support remain important. ⭑ About ChatBeacon ChatBeacon AIX is developed by SmartMax Software, Inc., a U.S.- based software company with more than two decades of experience building live chat, customer engagement, and real-time support technology. Since 2005, ChatBeacon has helped organizations connect with customers online, support live service teams, and manage complex digital conversations. ChatBeacon AIX builds on that experience by combining AI automation, live human support, customer history, agent assistance, and real-time engagement tools in one unified customer service platform.

Average Rating: 4.6/5.0

Total Reviews: 59

How Do G2 Users Rate ChatBeacon AIX 2026?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)

Who Is the Company Behind ChatBeacon AIX 2026?

  • Seller: SmartMax Software
  • Year Founded: 1993
  • HQ Location: Tulsa, US
  • Twitter: @chatbeaconai
    894 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 68% Medium, 53% Small

What Are Recent G2 Reviews of ChatBeacon AIX 2026?

What Are G2 Users Discussing About ChatBeacon AIX 2026?

Zendesk for Employee Service

Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace.

Average Rating: 4.5/5.0

Total Reviews: 110

How Do G2 Users Rate Zendesk for Employee Service?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Control: 9.5/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 9.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Zendesk for Employee Service?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 53% Medium, 25% Small

What Do G2 Reviewers Say About Zendesk for Employee Service?

AI-generated summary from verified user reviews

Pros
  • Users value the quick access to company knowledge with Unleash, enhancing efficiency and team synchronization.
  • Users value the time-saving capabilities of Zendesk for Employee Service, significantly enhancing team efficiency and productivity.
  • Users value the AI-powered search capabilities of Zendesk for Employee Service, significantly enhancing support efficiency and collaboration.
  • Users appreciate the easy integrations of Zendesk for Employee Service, quickly getting up and running with excellent support.
  • Users appreciate the smooth integration process of Zendesk for Employee Service, enabling quick deployment and enhanced productivity.
Cons
  • Users find the AI limitations of Zendesk frustrating, with subpar code generation and transparency issues regarding algorithms.
  • Users note the limited features of Zendesk for Employee Service, lacking advanced options for complex needs.
  • Users find the limited options in Zendesk for Employee Service restricts advanced functionality and customization.
  • Users find the missing features in Zendesk for Employee Service limit its functionality for more complex needs.
  • Users experience slow loading times for complex information retrieval, impacting the overall efficiency of the platform.

What Are Recent G2 Reviews of Zendesk for Employee Service?

What Are G2 Users Discussing About Zendesk for Employee Service?

GPTSmith

GPTSmith is a cutting-edge platform that integrates OpenAI's GPT technology, allowing users to personalize their chatbot experience to their brand or unique preferences. Our goal is to democratize AI communication, making it personal, accessible, and efficient. Key Features - Personalized URLs & Pages: Get a unique URL and page instantly; no website setup needed! (Also supports iFrame embedding.) - Customizable Dialogues: Users can upload their data to ensure chatbot conversations align with their or their brand's requirements. - Email Notifications: Users receive chat logs in their designated email after every interaction. - On RAM Storage: By leveraging RAM storage for user data, we significantly increase response speed. - Bring Your Own Key Policy: We let users manage their OpenAI API keys for transparent costings and complete control. - Multiple Chatbots: Configure multiple bots, each with its own look, intro, data, and URL. - Custom Bot Roles: Define roles for bots and use system context retention for improved outputs. - User Email Collection: A feature that allows the collection of user emails for further engagement. - Advanced Models: We support both OpenAI GPT-3.5 and GPT-4 models. - Multilingual Support: Our chatbots can converse in over 95 different languages. Introducing the GPTSmith Affiliate Program: GPTSmith provides a permanent 25% commission on the earnings from every user you refer. All you need to do is sign up, and you can immediately find your referral link under the 'Affiliate' tab on the 'Account' page. For a detailed walkthrough and more information, you can talk to our chatbot at https://GPTSmith.app Or visit https://gptsmith.app/quick_walk_through https://docs.gptsmith.app

Average Rating: 4.5/5.0

Total Reviews: 13

How Do G2 Users Rate GPTSmith?

  • Control: 9.3/10 (Category avg: 8.8/10)
  • Analytics: 8.1/10 (Category avg: 8.5/10)
  • Collection of information: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind GPTSmith?

  • Seller: Bubble Group
  • Year Founded: 2012
  • HQ Location: New York, NY
  • Twitter: @bubble
    100,076 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    501 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 62% Medium, 23% Small

What Are Recent G2 Reviews of GPTSmith?

Chatbot.team

Chatbot team is a powerful customer engagement platform designed to help small businesses (SMBs) and large enterprises connect with their customers. We offer an easy-to-use omnichannel messaging solution that works seamlessly across WhatsApp, RCS, Facebook, and Instagram.

Average Rating: 4.3/5.0

Total Reviews: 14

How Do G2 Users Rate Chatbot.team?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.1/10)
  • Control: 8.6/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Chatbot.team?

Who Uses This Product?

  • Company Size: 64% Small, 29% Medium

What Are Recent G2 Reviews of Chatbot.team?

Babble AI

Babble AI is a chatbot creator that leverages the power of the chat-GPT model. Key features and advantages include: Create chatbots that can engage with users in natural, human-like conversations Provide personalized and helpful responses to user queries Leverage the power of the chat-GPT model to improve chatbot performance Easy-to-use interface for creating chatbots with no coding required Customizable chatbot templates for various industries and use cases Use cases for Babble AI involve various chatbot-related activities: Provide customer support and service through chatbots Automate repetitive tasks and processes with chatbots Improve user engagement and retention with personalized chatbot interactions

Average Rating: 4.4/5.0

Total Reviews: 16

How Do G2 Users Rate Babble AI?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Babble AI?

Who Uses This Product?

  • Company Size: 63% Small, 31% Medium

What Do G2 Reviewers Say About Babble AI?

AI-generated summary from verified user reviews

Pros
  • Users find Babble AI's interface incredibly easy to use and implement, enhancing their overall experience and efficiency.
  • Users appreciate the human-like interactions of Babble AI, facilitating realistic and emotionally engaging conversations.
  • Users value the responsive customer support of Babble AI, readily assisting with any issues encountered.
  • Users appreciate the easy implementation of Babble AI, benefiting from its user-friendly features and seamless integration.
  • Users find Babble AI's easy creation process for chatbots to be quick and intuitive, enhancing customer service efficiency.
Cons
  • Users feel that Babble AI has limited language support, lacking cultural context and personalization in its outputs.
  • Users experience routing issues that lead to misunderstandings and limit the effectiveness of Babble AI's interactions.
  • Users express that AI cannot fully replace human customer service, leading to misunderstandings and a lack of personalization.
  • Users report occasional misunderstandings and limited emotional understanding, hindering the overall personalization of Babble AI.
  • Users find the subscription costs high, impacting their overall satisfaction with Babble AI.

What Are Recent G2 Reviews of Babble AI?

yellow.ai

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

Average Rating: 4.4/5.0

Total Reviews: 101

How Do G2 Users Rate yellow.ai?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Control: 9.0/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind yellow.ai?

  • Seller: yellow.ai
  • Year Founded: 2016
  • HQ Location: San Mateo, California
  • Twitter: @yellowdotai
    1,550 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    850 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About yellow.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration capabilities of yellow.ai, enhancing chatbot deployment across multiple platforms effectively.
  • Users value the multi-channel support and automation features of yellow.ai, enhancing their chatbot deployment experience.
  • Users praise yellow.ai's easy-to-build chatbots that enhance customer engagement with reliable 24/7 support across multiple platforms.
  • Users appreciate the ease of use of yellow.ai, praising its intuitive setup and seamless integration capabilities.
  • Users value the easy integrations of yellow.ai, facilitating seamless chatbot deployment across multiple platforms.
Cons
  • Users find the steep learning curve challenging, requiring considerable time and effort to become proficient.
  • Users note a significant learning curve with Yellow.ai, requiring time and technical understanding to use effectively.
  • Users note the limitations in AI capabilities requiring deep technical knowledge and room for improvement in NLP and analytics.
  • Users find the product complex, especially newcomers needing technical knowledge for effective usage and integration.
  • Users often struggle with difficult implementation of Yellow.ai, facing challenges in integration and customization processes.

What Are Recent G2 Reviews of yellow.ai?

What Are G2 Users Discussing About yellow.ai?

Glider AI

Glider AI Skills ValidationPlatform, recognized by G2 as a top 50 AI software for 2024, provides a full-funnel hiring solution from the initial screen to final hire to employee upskilling and reskilling. Glider AI helps employers discover, validate, and develop talent skills using AI-enabled pre-screening software, assessment software, interview software, and L&D solutions. Glider AI supports full-time and contingent hiring programs and technical and non-technical roles to scale hiring for high-volume and highly specialized job requisites. Enterprise, MSP, and Staffing Firm customers a 3x placement rate, a 50% reduction in time-to-fill, and a 98% improvement in candidate satisfaction. For more information, visit Glider AI.

Average Rating: 4.7/5.0

Total Reviews: 150

How Do G2 Users Rate Glider AI?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Control: 9.6/10 (Category avg: 8.8/10)
  • Analytics: 9.8/10 (Category avg: 8.5/10)
  • Collection of information: 9.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Glider AI?

  • Seller: Glider AI
  • Year Founded: 2020
  • HQ Location: Cupertino, California
  • Twitter: @GLIDERai
    351 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    123 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Technical Recruiter
  • Top Industries: Staffing and Recruiting, Information Technology and Services
  • Company Size: 50% Medium, 38% Large

What Do G2 Reviewers Say About Glider AI?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Glider AI, appreciating its user-friendly setup that saves valuable time.
  • Users commend Glider AI for its consistent and dependable candidate assessments, enhancing their hiring process and candidate preparedness.
  • Users value the efficient candidate management of Glider AI, enhancing recruitment processes and streamlining hiring workflows.
  • Users value the user-friendly interface of Glider AI, enhancing their interview preparation and assessment experiences.
  • Users appreciate the easy setup of Glider AI, saving time and enhancing user-friendliness.
Cons
  • Users experience assessment issues due to technical bugs, theoretical question reliance, and discomfort with AI-based evaluations.
  • Users report encountering irrelevant questions in Glider AI, which may lead to discomfort during assessments.
  • Users feel that coding issues stem from reliance on theoretical formats, calling for more practical assessments in Glider AI.
  • Users express frustration over delayed updates that hinder progress and fail to enhance their experience over time.
  • Users feel that improvement is needed as there have been no updates in the last four years.

What Are Recent G2 Reviews of Glider AI?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026