Best Call Center Infrastructure (CCI) Software - Page 6

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 408

Category Stats (Oct 2026)

  • Average Rating: 4.42/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CTI Connector (+3.71%) - Among all products in this category, CTI Connector recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 408+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Aircall, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

CallHub

CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!

Average Rating: 4.8/5.0

Total Reviews: 32

How Do G2 Users Rate CallHub?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind CallHub?

  • Seller: CallHub
  • Year Founded: 2011
  • HQ Location: Claymont, DE
  • Twitter: @CallHub
    2,438 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    217 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Political Organization
  • Company Size: 74% Small, 23% Medium

What Do G2 Reviewers Say About CallHub?

AI-generated summary from verified user reviews

Pros
  • Users find the call recording feature of CallHub essential for managing staff calls and sales efficiently.
  • Users value the ease of use of CallHub, enjoying flexible scaling and cost-effective call center functionalities.
  • Users value CallHub for its efficiency in managing staff calls and sales pipelines seamlessly.
  • Users appreciate the flexibility of CallHub, enabling scalable call center functions without long-term commitments.
  • Users appreciate the helpful features of CallHub, streamlining call management and enhancing sales efficiency.
Cons
  • Users report frequent call issues, including unexpected disconnections and echo during conversations affecting usability.
  • Users find the higher cost per minute and inadequate reporting features challenging for effective campaign management.
  • Users often face connection issues, experiencing unexpected call disconnections and echo problems during conversations.
  • Users experience dialer limitations such as unexpected call disconnections and echo during conversations.
  • Users find the cost per minute to be high, which affects the overall value of CallHub's features.

What Are Recent G2 Reviews of CallHub?

What Are G2 Users Discussing About CallHub?

CloudCall

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

Average Rating: 3.9/5.0

Total Reviews: 74

How Do G2 Users Rate CloudCall?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.1/10)
  • Call Routing: 7.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 7.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 7.3/10 (Category avg: 8.8/10)

Who Is the Company Behind CloudCall?

  • Seller: CloudCall Group Plc
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Boston, USA
  • Twitter: @CloudCall
    2,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Staffing and Recruiting, Information Technology and Services
  • Company Size: 62% Small, 33% Medium

What Do G2 Reviewers Say About CloudCall?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in CloudCall, facilitating seamless communication and integration with their workflow.
  • Users value the easy integration of CloudCall with existing systems, enhancing connectivity and collaboration effortlessly.
  • Users find the easy setup of CloudCall efficient, allowing quick implementation and seamless integration with existing systems.
  • Users love the seamless integrations of CloudCall, enhancing communication with easy setup and responsive support.
  • Users commend exceptional customer support from CloudCall, highlighting their commitment and responsiveness in resolving issues effectively.
Cons
  • Users report poor call quality with frequent drops and unreliable connections impacting their communication experience.
  • Users experience audio problems with CloudCall, leading to difficulties in communication during calls.
  • Users experience frequent call drops with CloudCall, making the service unreliable and frustrating to use.
  • Users report call connectivity issues with CloudCall, making communication unreliable and frustrating during calls.
  • Users experience confusing log-in processes and delayed support responses, impacting their overall satisfaction with CloudCall.

What Are Recent G2 Reviews of CloudCall?

What Are G2 Users Discussing About CloudCall?

C-Zentrix Contact Center

C-Zentrix: AI-Powered Omnichannel Contact Center Solutions C-Zentrix helps businesses deliver seamless customer experiences across every channel—voice, chat, email, WhatsApp, social media, and more. Serving 1500+ organizations globally in BFSI, BPO, Ecommerce, Travel, Hospitality, Healthcare, Education, and government projects, our platform combines AI, automation, and analytics to enhance engagement, efficiency, and customer satisfaction. Enhance Customer Interactions with Intelligent Automation: AI Chatbots – provide instant, 24/7 support across all channels Omnichannel Engagement – unify interactions across voice, chat, social, and messaging platforms Sentiment Analysis – understand customer emotions in real-time to improve service quality Agent Assist & Supervisor Assist – real-time guidance and monitoring for agents and supervisors Advanced Capabilities: AI-powered IVR, call routing, and campaign management Call & screen recording for training, quality, and compliance Seamless CRM and third-party integrations 70+ analytics and reports for actionable insights Why Choose C-Zentrix: Scalable, secure, and customizable for enterprises of any size Proven reliability with global brands and large government deployments AI-enabled platform driving higher productivity, customer satisfaction, and revenue

Average Rating: 4.3/5.0

Total Reviews: 29

How Do G2 Users Rate C-Zentrix Contact Center?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Call Routing: 8.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind C-Zentrix Contact Center?

  • Seller: C-ZENTRIX
  • Year Founded: 2005
  • HQ Location: Gurgaon, India
  • Twitter: @czentrix
    444 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 45% Medium, 28% Small

What Do G2 Reviewers Say About C-Zentrix Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy-to-use UI of C-Zentrix, enhancing their call management and customer interaction experience.
  • Users appreciate the amazing customer support of C-Zentrix Contact Center, finding it easy to use for high-volume interactions.
  • Users value the user-friendly interface and efficient call management features of C-Zentrix for seamless customer support.
  • Users value the seamless CRM integration in C-Zentrix, enhancing their ability to manage customer interactions effectively.
  • Users commend the easy integrations of C-Zentrix, facilitating seamless compatibility with various third-party tools and systems.
Cons
  • Users experience slow speed with C-Zentrix, causing lag and hindering timely task completion.
  • Users often experience lagging issues that hinder timely task completion and affect system performance.
  • Users experience slow performance with C-Zentrix, causing delays and difficulties in completing tasks on time.
  • Users often experience system delays during high traffic, impacting performance and causing frustration with analytics access.
  • Users find C-Zentrix Contact Center to be expensive with limited features, suggesting improvements in cost effectiveness and support.

What Are Recent G2 Reviews of C-Zentrix Contact Center?

What Are G2 Users Discussing About C-Zentrix Contact Center?

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Callture

Callture Business Phone is loaded with fantastic features including the latest innovations.

Average Rating: 4.9/5.0

Total Reviews: 15

How Do G2 Users Rate Callture?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 8.9/10 (Category avg: 8.9/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Callture?

Who Uses This Product?

  • Company Size: 93% Small

What Are Recent G2 Reviews of Callture?

What Are G2 Users Discussing About Callture?

Zendesk Contact Center

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

Average Rating: 4.5/5.0

Total Reviews: 320

How Do G2 Users Rate Zendesk Contact Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Zendesk Contact Center?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Team Lead
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 55% Medium, 28% Small

What Do G2 Reviewers Say About Zendesk Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Zendesk Contact Center, finding setup and customization straightforward and efficient.
  • Users value Zendesk Contact Center for its efficiency, effortlessly streamlining support across various communication channels.
  • Users appreciate the intuitive interface and seamless omnichannel capabilities of Zendesk Contact Center, enhancing efficiency and satisfaction.
  • Users value the omnichannel experience of Zendesk Contact Center, streamlining customer interactions for efficient real-time support.
  • Users value the omnichannel support of Zendesk, efficiently managing interactions and enhancing customer experiences in real-time.
Cons
  • Users experience inefficient workflow due to inconsistent SLAs and unexpected behavior in performance tracking, causing delays.
  • Users face workflow disruptions due to inconsistent SLAs and unexpected performance tracking behaviors that hinder daily operations.
  • Users experience inefficiency with Zendesk Contact Center due to inconsistent workflows and complex performance tracking setups.
  • Users desire missing features like improved notifications for new tickets and better tracking of interactions in Zendesk.
  • Users face process complexity in Zendesk Contact Center, leading to inconsistent workflows and a challenging learning curve.

What Are Recent G2 Reviews of Zendesk Contact Center?

What Are G2 Users Discussing About Zendesk Contact Center?

Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Average Rating: 4.3/5.0

Total Reviews: 94

How Do G2 Users Rate Enghouse Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Call Routing: 8.9/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Enghouse Contact Center?

  • Seller: Enghouse Systems
  • Company Website:
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 67% Medium, 25% Large

What Do G2 Reviewers Say About Enghouse Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the accuracy of real-time translations in Enghouse Contact Center, enhancing communication across various channels.
  • Users appreciate the accuracy of information in Enghouse, enhancing support and ensuring effective customer interactions.
  • Users value the AI efficiency of Enghouse, enhancing customer interactions with smart matching and insightful analysis.
  • Users value the smart AI integration of Enghouse Contact Center, enhancing customer support across multiple communication channels.
  • Users appreciate the intelligent AI technology of Enghouse Contact Center, enhancing support and customer interactions across channels.
Cons
  • Users find the complex customization required for settings daunting, highlighting the need for advanced technical support.
  • Users find the complex implementation of Enghouse Contact Center requires extensive customization and technical support for effective deployment.
  • Users find the complex configuration and deployment process of Enghouse Contact Center challenging and resource-intensive.
  • Users find the complex setup process challenging, requiring technical support and significant financial investment.
  • Users face customization difficulties in configuring settings, necessitating advanced technical support and complicating deployment.

What Are Recent G2 Reviews of Enghouse Contact Center?

Ringostat

Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increase sales. Ringostat is an official Google partner. The Ringostat platform includes: — a virtual PBX with a convenient app for calls and messages, seamlessly integrated with CRM systems; — an AI-based assistant tool for effective communication — Ringostat Conversation Intelligence; — call tracking; — a callback widget; — an omnichannel website chat widget — Ringostat Chat. They cover three main areas — communications, analytics, and sales, forming a single ecosystem. Each product can be used separately, but it is their combination that gives the maximum result. Working with Ringostat products is easy and comfortable, thanks to individual settings of more than 90% of parameters. Ringostat users are taken care of by friendly technical support, responding to requests in any of the communication channels in less than 2 minutes. A personal Customer Success manager helps to use Ringostat products most effectively for a particular business.

Average Rating: 4.9/5.0

Total Reviews: 48

How Do G2 Users Rate Ringostat?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Ringostat?

  • Seller: Ringostat
  • Year Founded: 2013
  • HQ Location: Odessa, Ukraine
  • Twitter: @Ringostat
    239 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    165 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 65% Small, 35% Medium

What Do G2 Reviewers Say About Ringostat?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Ringostat, enabling straightforward setup and efficient management without constant support.
  • Users commend the reliability of Ringostat's services, underscored by their fast support and effective solutions.
  • Users value Ringostat's personalized business tool recommendations that enhance communication efficiency and optimize advertising budgets.
  • Users value Ringostat's call tracking and Smart Phone app, enhancing productivity and optimizing advertising budget efficiently.
  • Users value the call tracking feature of Ringostat for optimizing ad budgets and increasing customer inquiries.
Cons
  • Users note a lack of intuitiveness with Ringostat's interface, requiring time to navigate hidden functions effectively.
  • Users find the outdated interface of Ringostat less appealing, hoping for a more modern and accessible design.
  • Users find the outdated interface of Ringostat a drawback, despite its intuitive usability after initial learning.
  • Users find the complex processes of Ringostat frustrating, noting that some functions are difficult to locate initially.
  • Users find Ringostat's inaccurate analytics limited, as it's mainly effective for phone communication, neglecting other channels.

What Are Recent G2 Reviews of Ringostat?

What Are G2 Users Discussing About Ringostat?

Knowlarity Cloud Contact Center

Knowlarity's Cloud Contact Center is a comprehensive, cloud-based communication platform designed to streamline customer interactions for businesses of all sizes. By leveraging advanced telephony solutions, it enables organizations to manage inbound and outbound calls efficiently without the need for extensive infrastructure. This solution integrates seamlessly with existing CRM systems, providing real-time insights into customer conversations and agent performance. Key Features and Functionality: - Call Routing & Recording: Automatically route calls to available agents to minimize customer wait times, while recording all inbound and outbound calls for quality assurance and training purposes. - Call Control: Manage calls effectively with features like mute, hold, warm transfer, queue callback, and voicemail, enhancing the overall customer experience. - International Numbers: Obtain virtual numbers across multiple countries to facilitate global business operations and maintain a local presence. - Concurrent Calls: Handle multiple inbound and outbound calls simultaneously, maximizing agent productivity and ensuring prompt customer service. - Sticky Agent Concept: Connect repeat callers with the same agent they previously interacted with, fostering personalized customer relationships. - Mobile App Access: Monitor and manage business calls on the go by integrating the contact center with a smartphone application, offering greater control and visibility. Primary Value and Solutions Provided: Knowlarity's Cloud Contact Center addresses the challenges of traditional call centers by offering a scalable, cost-effective solution that requires minimal capital expenditure. It enhances workforce productivity through efficient call management and real-time analytics, enabling businesses to deliver superior customer engagement. By providing features like intelligent call routing, call recording, and mobile accessibility, it ensures that organizations can maintain high-quality customer interactions, improve agent performance, and expand their reach without the complexities associated with conventional telephony systems.

Average Rating: 4.0/5.0

Total Reviews: 13

How Do G2 Users Rate Knowlarity Cloud Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Call Routing: 1.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 6.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 5.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Knowlarity Cloud Contact Center?

Who Uses This Product?

  • Company Size: 50% Medium, 29% Large

What Are Recent G2 Reviews of Knowlarity Cloud Contact Center?

What Are G2 Users Discussing About Knowlarity Cloud Contact Center?

Toky

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

Average Rating: 3.7/5.0

Total Reviews: 31

How Do G2 Users Rate Toky?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • Call Routing: 6.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 6.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Toky?

  • Seller: Toky
  • Year Founded: 2014
  • HQ Location: Palo Alto, CA
  • Twitter: @TokyApp
    941 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 72% Small, 25% Medium

What Are Recent G2 Reviews of Toky?

What Are G2 Users Discussing About Toky?

Acqueon

Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in achieving their revenue generation goals and revenue recovery objectives. Covering a range of essential use cases including Collections, Internet Sales, Telephone Sales, Proactive Service, Reminders, Outage Notifications, and Appointment Management, Acqueon enables customers to elevate sales performance and enhance customer satisfaction. We achieve this through the automation of communication workflows, optimizing human resources, utilizing predictive analytics and AI for strategic customer engagement, ensuring compliance with privacy and communication regulations, and seamlessly integrating with existing communications infrastructure and record systems. With more than 110,000 agents and 200 global customers placing their trust in Acqueon, businesses experience increased revenue outcomes while fostering lasting, loyal customer relationships.

Average Rating: 4.2/5.0

Total Reviews: 70

How Do G2 Users Rate Acqueon?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Call Routing: 7.1/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.9/10 (Category avg: 8.6/10)
  • Call Monitoring: 7.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Acqueon?

Who Uses This Product?

  • Top Industries: Financial Services, Insurance
  • Company Size: 59% Large, 30% Medium

What Do G2 Reviewers Say About Acqueon?

AI-generated summary from verified user reviews

Pros
  • Users value the supportive and responsive team at Acqueon, which enhances customer satisfaction and trust.
  • Users commend Acqueon's exceptional customer support, highlighting their responsiveness and dedication to ensuring customer satisfaction.
  • Users value the ease of use of Acqueon, appreciating its intuitive layout and seamless integration capabilities.
  • Users praise Acqueon for its seamless integrations with existing systems, enhancing efficiency in customer outreach and compliance.
  • Users commend Acqueon for its exceptional customer satisfaction, noting the team's dedicated support throughout the implementation process.
Cons
  • Users face limited customization options with Acqueon, impacting functionality and adaptability for their specific needs.
  • Users experience significant technical issues with Acqueon, causing delays and confusion during implementation and integration.
  • Users find the pricing for Acqueon higher than expected, especially for smaller operations and budgets.
  • Users face significant integration issues due to lack of support and unclear differentiation between Acqueon and Cisco dependencies.
  • Users find a steep learning curve with Acqueon's advanced features, requiring extra time for effective implementation.

What Are Recent G2 Reviews of Acqueon?

What Are G2 Users Discussing About Acqueon?

Spearline

Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. Spearline’s test calls replicate the customer experience by placing in-country calls and immediately flagging any customer-impacting issue that is detected. This leads to proactive monitoring and quicker resolution times before businesses and their customers are negatively impacted. Spearline’s product offering is continuously growing and developing, it currently includes: -Voice Assure In-Country: Spearline customers can replicate their customers experience globally, including performing in-country toll free test calls -Voice Assure Interstate: Calls can be made from various states and regions within the US and Canada to test for audio issues -Voice Assure Realtime: Customers can generate calls on-demand to troubleshoot performance issues or verify resolution

Average Rating: 4.8/5.0

Total Reviews: 14

How Do G2 Users Rate Spearline?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Spearline?

  • Seller: Spearline
  • Year Founded: 2003
  • HQ Location: Skibbereen, Cork
  • Twitter: @Spearline_
    1,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 36% Small, 29% Medium

What Are Recent G2 Reviews of Spearline?

What Are G2 Users Discussing About Spearline?

NobelBiz OMNI+

The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work, to name but a few. NobelBiz OMNI+ is a true customizable powerhouse of productivity that integrates all main functions of a complete cloud contact center solution. Besides an impressive selection of built-in applications such as a complete IVR builder and compliance tools, it boasts an intuitive agent interface and a customizable supervisor dashboard. Last but not least, NobelBiz OMNI+ is that it can deploy real omnichannel capabilities, integrating a series of novel channels such as Facebook, WhatsApp, or Telegram, among others.

Average Rating: 4.8/5.0

Total Reviews: 18

How Do G2 Users Rate NobelBiz OMNI+?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Call Routing: 9.6/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind NobelBiz OMNI+?

  • Seller: NobelBiz
  • Year Founded: 2005
  • HQ Location: Cheyenne, WY
  • Twitter: @NobelBiz
    569 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of NobelBiz OMNI+?

What Are G2 Users Discussing About NobelBiz OMNI+?

ITC Cloud

As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy!

Average Rating: 4.4/5.0

Total Reviews: 19

How Do G2 Users Rate ITC Cloud?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)

Who Is the Company Behind ITC Cloud?

  • Seller: In-Telecom
  • Year Founded: 2009
  • HQ Location: Slidell, Louisiana
  • Twitter: @_intelecom_
    46 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    141 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 45% Small, 45% Medium

What Do G2 Reviewers Say About ITC Cloud?

AI-generated summary from verified user reviews

Pros
  • Users find ITC Cloud to be highly user-friendly, making virtual meetings and access seamless across devices.
  • Users find ITC Cloud to be a highly affordable solution, perfect for small to medium-sized enterprises.
  • Users value the efficiency of ITC Cloud, enhancing business operations with its cost-effective and reliable solutions.
  • Users value the reliability of ITC Cloud, finding it consistent and effective for global business operations.
  • Users value the flexibility of remote work with ITC Cloud, enjoying accessibility and simplicity across devices.
Cons
  • Users report poor connectivity issues, particularly on mobile devices with unreliable internet, affecting overall usability.
  • Users express concerns over security issues in ITC Cloud, highlighting risks like data loss and account hijacking.
  • Users note that ITC Cloud can be expensive, requiring careful monitoring to manage billing effectively.
  • Users highlight internet dependency challenges with ITC Cloud, particularly affecting mobile functionality and reliability.
  • Users face connection issues on poor networks, impacting their experience and usability of ITC Cloud.

What Are Recent G2 Reviews of ITC Cloud?

Luware

Luware delivers cloud-native solutions built for Microsoft Teams, empowering organizations to simplify communication, enhance customer service, and meet strict compliance requirements. With a modular suite spanning contact center, attendant console, workflow automation, and certified compliance recording, Luware unifies collaboration and customer engagement on one secure, scalable platform. Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. Experience effortless compliance and quality monitoring with Luware Recording, the definitive cloud-based solution for capturing, storing, and analyzing conversations across platforms. Backed by Verint’s cutting-edge recording technology and managed by industry-leading experts, it ensures your business stays secure, compliant, and ahead of the game. Protect your data, simplify adherence to regulations, and focus on growing your business—all with Luware Recording.

Average Rating: 4.4/5.0

Total Reviews: 8

How Do G2 Users Rate Luware?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.6/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Luware?

  • Seller: Luware
  • Year Founded: 2010
  • HQ Location: Zurich, CH
  • Twitter: @luware
    180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    167 employees on LinkedIn®
  • Phone: +41 58 404 28 00

Who Uses This Product?

  • Company Size: 75% Large, 13% Medium

What Do G2 Reviewers Say About Luware?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Luware, highlighted by its intuitive interface and smooth integration with Teams.
  • Users value the easy integration with Microsoft Teams, enhancing their daily workflows and overall user experience.
  • Users value the smooth integration of Luware with MS Teams, enhancing daily workflows and user experience.
  • Users commend Luware's quick and friendly customer support, ensuring responsive assistance and efficient issue resolution.
  • Users find implementation ease with Luware exceptional, enjoying quick setup and straightforward configuration without technical expertise.
Cons
  • Users find Luware lacking in missing features such as full change history in reports and bulk user creation.
  • Users find the complex customization process time-consuming and challenging, particularly for smaller teams and administrators.
  • Users find the complex features of Luware require extensive configuration, which can be time-consuming and challenging.
  • Users find the complexity in Luware's setup process to be time-consuming and challenging, particularly for administrators.
  • Users find the difficult setup process time-consuming and challenging, especially for advanced configuration and workflows.

What Are Recent G2 Reviews of Luware?

NobelBiz Voice Carrier Network

The NobelBiz Voice Carrier Network is the only VoIP interconnected provider built to service contact-center-specific traffic, with multiple redundancies across the globe. As a result, our telecom network offers uninterrupted uptime and an impressive geographical footprint, delivering the best possible voice quality at a fair price. Because we focus solely on the contact center niche, all the features and support processes were fine-tuned to maximize the efficiency, quality, and demands of the call center industry. In addition, the NobelBiz Voice Carrier Network features a multitude of optional productivity tools such as local caller ID solutions, compliance safety nets, number management, and a web-based auto-attendant platform, to name but a few.

Average Rating: 4.4/5.0

Total Reviews: 10

How Do G2 Users Rate NobelBiz Voice Carrier Network?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 9.6/10 (Category avg: 8.9/10)
  • Performance Evaluation: 6.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind NobelBiz Voice Carrier Network?

  • Seller: NobelBiz
  • Year Founded: 2005
  • HQ Location: Cheyenne, WY
  • Twitter: @NobelBiz
    569 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 30% Large

What Do G2 Reviewers Say About NobelBiz Voice Carrier Network?

AI-generated summary from verified user reviews

Pros
  • Users value the reliability of NobelBiz Voice Carrier Network, ensuring consistent call quality and efficient caller ID management.
  • Users commend the LT Buckets Rotation feature of NobelBiz for enhancing connectivity and reducing spam likelihood.
  • Users value the high call quality of NobelBiz Voice Carrier Network for both outbound campaigns and everyday calls.
  • Users commend the robust connectivity options of NobelBiz Voice Carrier Network, ensuring reliable calling experiences.
  • Users commend the excellent customer service of NobelBiz Voice Carrier Network, highlighting promptness and efficiency as key benefits.
Cons
  • Users find the purchase process for DIDs problematic, as it can lead to receiving numbers intended for other companies.
  • Users find the high cost of NobelBiz Voice Carrier Network still burdensome despite reduced outbound rates over the years.
  • Users report number issues when purchasing DIDs, leading to complications with misallocated numbers.

What Are Recent G2 Reviews of NobelBiz Voice Carrier Network?

What Are G2 Users Discussing About NobelBiz Voice Carrier Network?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024