Best Call Center Infrastructure (CCI) Software - Page 2

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 408

Category Stats (Oct 2026)

  • Average Rating: 4.42/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CTI Connector (+3.71%) - Among all products in this category, CTI Connector recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 408+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Aircall, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

Maqsam

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

Average Rating: 4.7/5.0

Total Reviews: 106

How Do G2 Users Rate Maqsam?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 9.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.5/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Maqsam?

  • Seller: Maqsam
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Al Rabie District, SA
  • Twitter: @MaqsamHQ
    273 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    163 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Maqsam?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Maqsam, enjoying its straightforward implementation and efficiency in daily operations.
  • Users commend Maqsam for its responsive customer support, highlighting the outstanding assistance from the account manager team.
  • Users value the robust reporting capabilities and intuitive calling features of Maqsam, enhancing team efficiency.
  • Users praise Maqsam for its helpful and supportive account manager team, notably enhancing their overall experience.
  • Users value the convenience and reliability of Maqsam's call management features, enhancing their support team’s efficiency.
Cons
  • Users report terrible call quality with frequent disconnections and app bugs, hindering effective communication.
  • Users report poor call quality with Maqsam, highlighting issues like disconnections and unclear voice during calls.
  • Users report significant call quality issues with Maqsam, including unclear voice, drops, and connectivity problems.
  • Users frequently experience connection issues with Maqsam, affecting call quality and overall stability.
  • Users report significant voice quality issues with Maqsam, including clarity and stability problems during calls.

What Are Recent G2 Reviews of Maqsam?

What Are G2 Users Discussing About Maqsam?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,365

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Call Routing: 8.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.4/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
  • Users highly value the comprehensive calling features of JustCall, enhancing customer communications and boosting sales efficiency.
Cons
  • Users experience call issues with JustCall, including missed calls and delays that disrupt communication effectiveness.
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.
  • Users often face slow loading issues with JustCall, experiencing significant lag during calls and app performance.

What Are Recent G2 Reviews of JustCall?

Bevatel

Bevatel is a type of cloud-based contact center solution designed to help businesses enhance their customer service operations and streamline communication processes. This innovative platform provides organizations with the tools necessary to manage customer interactions across multiple channels, including voice, email, chat, and social media, all from a single interface. By leveraging advanced technology, Bevatel enables companies to improve response times, increase customer satisfaction, and ultimately drive business growth. The target audience for Bevatel primarily includes businesses of all sizes that are looking to optimize their customer service capabilities. This encompasses a wide range of industries, from retail and e-commerce to telecommunications and healthcare. Companies seeking to modernize their communication infrastructure or those experiencing rapid growth can particularly benefit from Bevatel’s flexible and scalable solutions. The platform is designed to accommodate the evolving needs of businesses, allowing them to adapt to changing customer expectations and market dynamics. Key use cases for Bevatel include managing high volumes of customer inquiries efficiently, providing a seamless omnichannel experience, and enabling remote work capabilities for customer service teams. The system’s cloud-based nature allows for easy access from anywhere, making it ideal for organizations with distributed teams or those looking to implement remote work policies. Additionally, Bevatel offers robust reporting and analytics features, empowering businesses to gain insights into customer interactions and agent performance, which can inform strategic decision-making. Bevatel stands out in the contact center software category through its comprehensive feature set, which includes intelligent call routing, automated workflows, and integration capabilities with existing business tools. These features not only enhance operational efficiency but also ensure that customers receive personalized and timely support. The platform’s user-friendly interface simplifies the onboarding process for agents, allowing them to become proficient quickly and focus on delivering exceptional customer experiences. Overall, Bevatel provides a powerful solution for organizations aiming to elevate their customer service operations. By combining advanced technology with a focus on user experience, Bevatel equips businesses with the necessary tools to meet the demands of modern customer engagement, fostering long-term relationships and driving success in an increasingly competitive landscape.

Average Rating: 4.8/5.0

Total Reviews: 87

How Do G2 Users Rate Bevatel?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Call Routing: 9.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Bevatel?

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 36% Small, 16% Medium

What Do G2 Reviewers Say About Bevatel?

AI-generated summary from verified user reviews

Pros
  • Users value the easy-to-use interface of Bevatel, enhancing productivity and ensuring reliable communication.
  • Users commend Bevatel for its exceptional support and communication, enhancing efficiency and ease of use.
  • Users commend Bevatel for its excellent customer support, appreciating the effective communication and helpful service provided.
  • Users praise the easy setup of Bevatel, making it a stress-free transition to enhanced communication.
  • Users praise Bevatel for its excellent communication capabilities, streamlining client interactions and admin monitoring on one platform.
Cons
  • Users face integration issues with Bevatel, limiting functionality and complicating connections with other applications.
  • Users experience call issues with Bevatel, including slow call transfers and stability concerns during long-duration conversations.
  • Users express a need for more clarity in services, indicating that communication and understanding could be improved.
  • Users face connectivity issues with Bevatel, experiencing challenges with local service provider configurations and call stability.
  • Users find limited access frustrating, as features like messaging and group chats are not available on Bevatel.

What Are Recent G2 Reviews of Bevatel?

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Readymode

Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.

Average Rating: 4.6/5.0

Total Reviews: 234

How Do G2 Users Rate Readymode?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 9.1/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Readymode?

  • Seller: Readymode
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Vancouver, CA
  • Twitter: @goreadymode
    49 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    77 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Appointment Setter
  • Top Industries: Real Estate, Insurance
  • Company Size: 63% Small, 34% Medium

What Do G2 Reviewers Say About Readymode?

AI-generated summary from verified user reviews

Pros
  • Users commend the efficiency of Readymode, enhancing workflow and streamlining content creation for better collaboration.
  • Users find Readymode a time-saver, streamlining the content creation process and enhancing team collaboration effortlessly.
  • Users appreciate the ease of use in Readymode, noting its intuitive features that streamline workflows and enhance collaboration.
  • Users value the granular control of multi-touch engagement, enhancing communication and streamlining client interactions effectively.
  • Users appreciate the predictive calling tools of Readymode, which enhance efficiency and improve agent performance significantly.
Cons
  • Users find Readymode's steep learning curve challenging for new team members, hindering quick adaptation and efficiency.
  • Users find the difficult learning curve of Readymode challenging, hindering new team member adaptation and workflow efficiency.
  • Users face call issues with scheduling, overlapping screens, and internet dependency, affecting overall efficiency and experience.
  • Users experience slow loading times with Readymode, causing frustration and interruptions in their workflow when accessing files.
  • Users experience slow performance with Readymode, facing delays in syncing and occasional crashes during prolonged use.

What Are Recent G2 Reviews of Readymode?

What Are G2 Users Discussing About Readymode?

Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Average Rating: 4.4/5.0

Total Reviews: 83

How Do G2 Users Rate Amazon Connect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Amazon Connect?

  • Seller: Amazon Web Services (AWS)
  • Year Founded: 2006
  • HQ Location: Seattle, WA
  • Twitter: @awscloud
    2,232,483 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    147,094 employees on LinkedIn®
  • Ownership: NASDAQ: AMZN

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 30% Large

What Do G2 Reviewers Say About Amazon Connect?

AI-generated summary from verified user reviews

Pros
  • Users find Amazon Connect to be very easy to set up and use, enhancing their remote customer service experience.
  • Users value the efficiency of Amazon Connect, appreciating its easy setup, scalability, and powerful analytics features.
  • Users praise the flexibility and scalability of Amazon Connect, enabling easy customization and integration with AWS services.
  • Users find the easy setup of Amazon Connect particularly beneficial for scaling and customizing their contact solutions.
  • Users love the easy setup and scalability of Amazon Connect, enhancing business operations with powerful features.
Cons
  • Users find the setup and management complex, particularly teams lacking deep AWS expertise, impacting usability.
  • Users find the complex setup and management of Amazon Connect challenging, particularly for teams lacking AWS expertise.
  • Users find the difficult setup of Amazon Connect challenging, particularly if lacking AWS experience.
  • Users report that improvements are needed in Amazon Connect's documentation and integration reliability for smoother functionality.
  • Users find the initial difficulties in setup and management challenging, particularly without prior AWS experience.

What Are Recent G2 Reviews of Amazon Connect?

What Are G2 Users Discussing About Amazon Connect?

Zoom Contact Center

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.

Average Rating: 4.3/5.0

Total Reviews: 69

How Do G2 Users Rate Zoom Contact Center?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Call Routing: 9.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Zoom Contact Center?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Farming, Information Technology and Services
  • Company Size: 44% Medium, 43% Small

What Do G2 Reviewers Say About Zoom Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Zoom Contact Center, which simplifies setup and enhances overall functionality.
  • Users appreciate the user-friendly interface of Zoom Contact Center, enhancing efficiency and call management in operations.
  • Users appreciate the increased efficiency and transparency of Zoom Contact Center, enhancing call handling and reporting capabilities.
  • Users value the easy setup of Zoom Contact Center, allowing quick customization and efficient administration.
  • Users appreciate the seamless integrations of Zoom Contact Center, enhancing their workflow and customer service efficiency.
Cons
  • Users experience significant call issues with Zoom Contact Center, citing poor integration and missing basic functionalities.
  • Users express frustration over the lack of clarity in essential features, complicating their overall experience with Zoom Contact Center.
  • Users find the missing features in Zoom Contact Center hinder functionality and complicate their operational efficiency.
  • Users find significant chat functionality issues in Zoom Contact Center, hindering effective communication and workflow.
  • Users find the lack of basic functionality in Zoom Contact Center frustrating, impacting efficiency and usability.

What Are Recent G2 Reviews of Zoom Contact Center?

Joby CRM

Joby is the all-in-one CRM for home-service teams — with a built-in Twilio phone system, power dialer, live call transcription, AI voice agents, visual IVR, and a native mobile softphone. Built for roofing, locksmith, garage door, HVAC, plumbing, electrical, pest control, cleaning, landscaping, auto transport, general contractors, and 70+ other service industries. Unlike general-purpose CRMs (HubSpot, Salesforce, Monday) and legacy field-service incumbents (ServiceTitan, Housecall Pro, Jobber), Joby is the only platform that combines the full home-services operating stack — CRM, dispatch, estimates, invoicing, payments, subcontractor management, commissions — with a real built-in phone system and AI voice layer that none of the others include natively. Key capabilities: • Built-in Twilio phone system: browser softphone, inbound/outbound calls, call recording, voicemail, visual IVR, call groups, A2P 10DLC compliance, BYOA support • Power dialer: automated outbound call lists, callback tickets, TCPA-friendly scheduling, real-time outcome logging • AI voice agents: after-hours answering, lead qualification, appointment booking (powered by VAPI + OpenAI voice) • Live Deepgram call transcription • Visual IVR and no-code workflow builder (React Flow) • CRM: pipeline, lead scoring, custom fields, ad-source tracking, bulk import • Dispatch: map-based routing, service areas, GPS tracking, route optimization • Estimates: vertical-specific builders (roofing, garage door, auto transport) with e-signature + Stripe payments • Invoicing + Stripe payments • Subcontractor portal with commission tracking (agent + subcontractor + external company commissions) • Bulk SMS campaigns + two-way SMS threading • Native iOS + Android apps with full Twilio softphone • Transparent per-seat pricing with a free trial — no sales-call gatekeeping Best fit: home-service and skilled-trades businesses from 2 to 100+ seats that want ServiceTitan-level depth without the six-figure spend or six-month onboarding, plus a real phone system that Housecall Pro and Jobber don't include natively.

Average Rating: 5.0/5.0

Total Reviews: 23

How Do G2 Users Rate Joby CRM?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Joby CRM?

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Computer Software, Accounting
  • Company Size: 100% Small

What Are Recent G2 Reviews of Joby CRM?

DialedIn

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times.

Average Rating: 4.7/5.0

Total Reviews: 287

How Do G2 Users Rate DialedIn?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Call Routing: 9.5/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.4/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind DialedIn?

  • Seller: ChaseData
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Plantation, Florida
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales, Insurance Agent
  • Top Industries: Insurance, Telecommunications
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About DialedIn?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of DialedIn, simplifying tasks and enhancing productivity with its user-friendly design.
  • Users value the efficiency of DialedIn, as it delivers immediate access to customer data, streamlining their tasks.
  • Users highly value the efficiency and productivity boost provided by DialedIn's advanced calling features.
  • Users appreciate the time-saving capabilities of DialedIn, enhancing efficiency and reducing manual entry errors significantly.
  • Users find the easy setup of DialedIn to be quick and efficient, enhancing their overall experience.
Cons
  • Users experience call issues such as delays, dropped calls, and difficulties locating voicemails, impacting their communication flow.
  • Users face dialer issues like call delays and drop-offs that hinder the overall experience despite efficiency improvements.
  • Users experience slow performance with DialedIn, affecting productivity due to lag and response time issues.
  • Users express frustration with the missing features of DialedIn, impacting flexibility and efficiency in their workflows.
  • Users often find limited customization in DialedIn, hindering innovation and complicating the management of calls.

What Are Recent G2 Reviews of DialedIn?

What Are G2 Users Discussing About DialedIn?

CallHippo

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

Average Rating: 4.4/5.0

Total Reviews: 411

How Do G2 Users Rate CallHippo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind CallHippo?

  • Seller: CallHippo
  • Year Founded: 2016
  • HQ Location: Claymont, Delaware
  • Twitter: @CallHippo
    458 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    104 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 21% Medium

What Do G2 Reviewers Say About CallHippo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use with CallHippo, finding the interface intuitive and easy to navigate.
  • Users commend the reliable call quality of CallHippo, enhancing their communication experience significantly.
  • Users value the reliable call quality of CallHippo, enhancing their communication efficiency and connection with clients.
  • Users love the easy setup of CallHippo, enabling seamless integration and quick adaptation for new employees.
  • Users commend CallHippo's excellent customer support, appreciating prompt responses and helpful assistance for all inquiries.
Cons
  • Users find CallHippo expensive compared to competitors, suggesting a need for more competitive pricing options.
  • Users find CallHippo's pricing to be somewhat high, suggesting a need for more competitive options in the market.
  • Users experience occasional connection issues like call disconnections and minor latency affecting their calling experience.
  • Users experience inconsistent call quality with CallHippo, affected by connection stability and limitations on lower plans.
  • Users face frequent dialer issues with CallHippo, including unresponsive dashboards and repeated login requirements.

What Are Recent G2 Reviews of CallHippo?

What Are G2 Users Discussing About CallHippo?

NUACOM

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

Average Rating: 4.8/5.0

Total Reviews: 313

How Do G2 Users Rate NUACOM?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.4/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind NUACOM?

  • Seller: NUACOM
  • Year Founded: 2009
  • HQ Location: Ireland
  • Twitter: @nuacomie
    742 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Managing Director
  • Top Industries: Computer Software, Construction
  • Company Size: 93% Small, 7% Medium

What Do G2 Reviewers Say About NUACOM?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support from Nuacom, highlighting quick resolutions and helpful onboarding assistance.
  • Users value the ease of use of NUACOM, appreciating its quick setup and helpful training resources.
  • Users highlight the helpful support team of NUACOM, ensuring a smooth transition and efficient service.
  • Users appreciate the easy setup of NUACOM, which streamlines the onboarding process for smooth functionality.
  • Users highlight the fantastic customer service of NUACOM, noting the friendly and efficient support provided.
Cons
  • Users experience call issues with missed connections and complicated configurations, hindering effective use of Nuacom.
  • Users face call limitations with missed calls and unnecessary voicemail time restrictions, complicating the communication experience.
  • Users wish for a wider selection of features, including headset options and multi-company access in the app.
  • Users find the dialer issues frustrating, noting slow performance and inaccurate name pronunciations impacting usability.
  • Users find NUACOM to be high cost, especially when needing multiple extensions or additional features like texting.

What Are Recent G2 Reviews of NUACOM?

What Are G2 Users Discussing About NUACOM?

Ozonetel

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

Average Rating: 4.6/5.0

Total Reviews: 621

How Do G2 Users Rate Ozonetel?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 9.1/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Ozonetel?

  • Seller: Ozonetel
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Jose, California
  • Twitter: @Ozonetel
    771 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    368 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate, Assistant Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 62% Medium, 28% Small

What Do G2 Reviewers Say About Ozonetel?

AI-generated summary from verified user reviews

Pros
  • Users find Ozonetel's interface highly intuitive, emphasizing its ease of use for managing calls effectively.
  • Users value Ozonetel's dual calling capabilities, enjoying seamless management of inbound and outbound customer interactions.
  • Users find Ozonetel's call management capabilities convenient, efficiently handling both outbound and inbound customer interactions.
  • Users appreciate the smooth call quality of Ozonetel, enhancing their overall communication and efficiency.
  • Users appreciate the excellent customer support provided by Ozonetel, enhancing their overall experience and satisfaction.
Cons
  • Users find call issues frustrating due to delays and drops, negatively affecting their experience with Ozonetel.
  • Users often experience connection issues such as network problems, call drops, and delays affecting their overall experience.
  • Users experience occasional call connectivity issues, including voice problems and delays affecting their overall experience.
  • Users face connectivity issues with Ozonetel, experiencing delays and SIP disconnections that hinder smooth communication.
  • Users often experience technical issues like call drops and delays, affecting the overall customer experience.

What Are Recent G2 Reviews of Ozonetel?

What Are G2 Users Discussing About Ozonetel?

Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Average Rating: 4.1/5.0

Total Reviews: 127

How Do G2 Users Rate Freshcaller?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Freshcaller?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 69% Small, 25% Medium

What Do G2 Reviewers Say About Freshcaller?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simple and clean UI of Freshcaller, making it easy to use and set up.
  • Users value the automation features of Freshcaller, enhancing efficiency and ensuring timely customer interactions.
  • Users value the call recording feature of Freshcaller, enhancing their overall communication efficiency and experience.
  • Users value the simple and clean UI of Freshcaller, enhancing their communication experience effortlessly.
  • Users find the dial pad and recording features of Freshcaller valuable for a seamless calling experience.
Cons
  • Users feel the lack of features in Freshcaller limits functionality and hampers their overall experience.
  • Users feel the lack of detailed contact information limits the usefulness of Freshcaller for managing interactions effectively.
  • Users find the lack of detailed contact information frustrating, particularly missing recent call notes for better follow-up.
  • Users find the lack of detailed contact information frustrating, missing important features like recent call notes.
  • Users report poor customer support, particularly slow response times affecting urgent issue resolutions with Freshcaller.

What Are Recent G2 Reviews of Freshcaller?

What Are G2 Users Discussing About Freshcaller?

MyOperator

MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity.

Average Rating: 4.1/5.0

Total Reviews: 68

How Do G2 Users Rate MyOperator?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Call Routing: 9.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind MyOperator?

  • Seller: MyOperator
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Noida, Uttar Pradesh
  • Twitter: @MyOperator
    1,797 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    314 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Education Management
  • Company Size: 48% Small, 42% Medium

What Do G2 Reviewers Say About MyOperator?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent customer support provided by MyOperator, ensuring effective and proactive assistance.
  • Users appreciate the helpful AI chatbot and excellent account manager support, enhancing overall user experience and efficiency.
  • Users commend the ease of use of MyOperator, highlighting its simple implementation and user-friendly features.
  • Users highlight the easy setup of MyOperator, appreciating its smooth onboarding and user-friendly interface.
  • Users value the excellent staff support from MyOperator, appreciating proactive assistance and detailed product explanations.
Cons
  • Users note the absence of essential features in MyOperator, highlighting the need for better service and support improvements.
  • Users experience poor customer support, with unresponsive service and unresolved issues affecting overall satisfaction and usability.
  • Users find certain missing functionalities in MyOperator, affecting overall user experience and request implementation processes.
  • Users report significant integration issues with MyOperator, hindering daily usage and complicating the overall user experience.
  • Users find the poor UI design of MyOperator outdated and clunky, hindering their overall experience.

What Are Recent G2 Reviews of MyOperator?

What Are G2 Users Discussing About MyOperator?

Squaretalk

Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.

Average Rating: 4.8/5.0

Total Reviews: 147

How Do G2 Users Rate Squaretalk?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 9.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.6/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Squaretalk?

  • Seller: Squaretalk
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Jerusalem
  • Twitter: @SquareTalk
    31 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 57% Medium, 48% Small

What Do G2 Reviewers Say About Squaretalk?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Squaretalk, enjoying seamless integration and a clear, efficient interface.
  • Users love the automation capabilities of Squaretalk, enhancing call support and streamlining marketing efforts.
  • Users appreciate the efficiency of Squaretalk, benefiting from real-time insights and streamlined operations for better management.
  • Users value Squaretalk for its reliability, facilitating smooth automation in call support and SMS marketing.
  • Users appreciate the user-friendly interface of Squaretalk, allowing quick setup and daily reliability in their workflow.
Cons
  • Users find the difficult setup process challenging, especially with complex workflows and advanced features requiring extra attention.
  • Users note the limited features of Squaretalk, wishing for enhancements like conditional logic and better integrations.
  • Users find complex features of Squaretalk overwhelming, especially for new users navigating advanced settings and workflows.
  • Users find Squaretalk's complexity in advanced settings challenging, particularly for new users and during high-traffic periods.
  • Users report experiencing connection issues with Squaretalk, especially during peak hours, affecting overall performance.

What Are Recent G2 Reviews of Squaretalk?

What Are G2 Users Discussing About Squaretalk?

KrispCall

KrispCall is an AI-powered business phone and contact center platform for sales and support teams. Businesses can get local, mobile and toll-free numbers across 100+ countries, manage calls and messaging from one workspace, automate outbound calling, coach agents during live conversations, and sync customer interactions with their CRM. KrispCall combines a Unified Callbox, multi-level IVR, call recording, Power Dialer, Bulk SMS, live call monitoring and coaching, call analytics, and AI-powered transcription and summaries. It integrates with 100+ business tools including Salesforce, HubSpot, Pipedrive, Zoho CRM, Zendesk, Zapier, Make and Slack. Built for startups, growing businesses, BPOs and distributed sales and support teams, KrispCall helps businesses build a local presence, reach more customers and keep every customer conversation organized in one platform. Trusted by 9,000+ businesses worldwide.

Average Rating: 4.5/5.0

Total Reviews: 381

How Do G2 Users Rate KrispCall?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Call Routing: 9.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.8/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind KrispCall?

  • Seller: KrispCall
  • Year Founded: 2022
  • HQ Location: Singapore, SG
  • Twitter: @Krispcall
    290 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    122 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 80% Small, 20% Medium

What Do G2 Reviewers Say About KrispCall?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in managing calls and messages seamlessly within KrispCall's interface.
  • Users commend the fast and helpful customer support of KrispCall, enhancing their overall experience and usability.
  • Users value the efficient customer support of KrispCall, praising its promptness and exceptional understanding.
  • Users commend the reliability of KrispCall, noting stable call quality and seamless functionality for international calling.
  • Users praise the crystal clear call quality of KrispCall, making international communication seamless and enjoyable.
Cons
  • Users find the pricing too high, making it less feasible for many potential customers to use KrispCall.
  • Users find the high cost of KrispCall concerning, suggesting more flexible pricing options could improve satisfaction.
  • Users express frustration with number issues, including poor porting experience and hidden fees that complicate usage.
  • Users find missing advanced analytics in KrispCall limits functionality compared to larger competitors, affecting their overall experience.
  • Users find the mobile app lacking essential features, indicating a need for improvement and updates.

What Are Recent G2 Reviews of KrispCall?

What Are G2 Users Discussing About KrispCall?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024