Ultimus Digital Process Automation Suite Reviews & Product Details

It’s easy to build automated processes, run them according to business rules, and maintain them over time. Review collected by and hosted on G2.com.

A BPM platform often sits between other existing business systems, so if one of those systems hiccups, it can immediately affect the Business Automation layer. As a result, users tend to say, “It’s not working,” even when the issue is actually coming from elsewhere. Review collected by and hosted on G2.com.

The efficiency that Ultimus DPA provides us is most valuable. We have used Ultimus for 20+ years in our organization and currently have 40 processes in production in Ultimus. Using Ultimus saves us tremendous man-hours in form/documentation routing and handling, decision point tracking, and determining process status. The performance of the Ultimus platform has been solid for us. Review collected by and hosted on G2.com.

We are not using the web based GUI interface for managing/developing processes yet, so everything we are currently doing is coding dependent and that takes longer. Once we upgrade versions, this shouldn't be as much of an issue and managing existing processes and developing new ones should become easier and more efficient. Review collected by and hosted on G2.com.

What I like best about Ultimus is its flexibility and ability to support complex, real world government processes. We used Ultimus to build and automate a government process for attestation service operating through Commercial Attaché offices, transforming a process that involves applicants, government employees, document verification, approvals, payments, and certificate issuance into an integrated digital workflow.

The platform gave us the flexibility to design the process around actual government requirements rather than having to adapt the business process to the software. We were able to build customized forms and applications, implement multi stage workflows and business rules, integrate with external systems and services, manage electronic documents, and provide different interfaces and permissions for applicants, government staff, and administrators.

One of the strongest advantages for us has been the ability to make changes relatively quickly as operational requirements evolve. For a government service involving multiple offices and different stakeholders, this flexibility is extremely valuable.

We have also been very satisfied with the technical support from Ultimus. Having responsive support and access to people who understand both the platform and complex enterprise implementations has been important throughout the project.

Overall, Ultimus has provided us with a strong foundation for delivering a highly customized government digital service while maintaining the flexibility needed for future expansion and integration. Review collected by and hosted on G2.com.

One area where I believe Ultimus could improve is the user experience of some of its standard interfaces. The platform is extremely flexible and powerful from a process automation perspective, but certain out-of-the-box components can feel more technical than modern end users expect, particularly when delivering public facing services.

I would also like to see greater emphasis on built-in application security controls, especially for internet-facing applications. For example, file-upload functionality could provide more comprehensive security controls out of the box, such as stricter file type and content validation, configurable upload restrictions, malware-scanning integration, and centralized security policies. Review collected by and hosted on G2.com.

I personally think Ultimus has a great feature in that both business and technical users can work on the workflows themselves—creating new ones and editing existing ones as needed. The SLA functionality is quite useful as well, since it keeps the team aware of tasks that might otherwise be dismissed or overlooked. Also, having a portal that our other systems can feed into, and being able to view everything through Ultimus alone, has proven very useful. Review collected by and hosted on G2.com.

I think the UI could use some improvement, as it feels a bit outdated. I’d also like more flexibility when editing the DPA portal so it can better match the entity’s identity, along with a simple, itemized guide for partners to clearly differentiate between the various licensing options. Review collected by and hosted on G2.com.

I like that Ultimus Digital Process Automation Suite lets us create connections and integrations with almost any type of system, including accounting, human resources, and clinical databases. I can connect siloed information easily, creating visibility and accountability throughout organizations. I feel Ultimus truly listens to its customers and helps us find a way to do something if it does not currently do it. I like that it has been around for decades but is constantly innovating, and new features still feel familiar, lowering the learning curve. I use the Process Designer to quickly map out workflows and get them into production with both human and automated steps. I find it very helpful to easily train database, document, and API integrations. Ultimus Digital Process Automation Suite does everything I need it to do, integrates with dozens of third-party systems, and we were up and running in a day. Review collected by and hosted on G2.com.

There have been times when I have run into issues or things I do not like, but a call to their fantastic support team usually fixes this. The product team also listens to our needs and makes updates. Review collected by and hosted on G2.com.

What I like best about Ultimus is how it simplifies workflow automation and helps teams build and update digital services faster. Its low-code approach makes it easier to adapt processes to changing business needs. Review collected by and hosted on G2.com.

What I dislike is that purchasing a license requires activating technical support as well. I would prefer to purchase the license separately, with technical support available as an optional service based on our needs. Review collected by and hosted on G2.com.

I can achieve results very quickly, even when a lot of system integration is required. Ultimus Digital Process Automation Suite has modules that cover most aspects we need to deliver, and its AI capabilities help us make applications and forms faster. I find the service and support outstanding. It gives us more flexibility to build highly customized enterprise solutions, and its pricing model allows us to be more competitive. I found the initial setup straightforward and do not remember any issues. Review collected by and hosted on G2.com.

For our purpose, there might be some minor things, but they have no real impact on our projects. Review collected by and hosted on G2.com.

What I like most about Ultimus is its flexibility in automating business processes and simplifying complex workflows. It offers a good balance between low-code development and customization, making it easier to build solutions that meet specific business requirements while improving efficiency and reducing manual work. Review collected by and hosted on G2.com.

The UI is somewhat fixed, which helps speed up development and delivery. However, having more UI customization options and flexible design templates would improve the overall user experience and allow solutions to better align with different business requirements Review collected by and hosted on G2.com.

Ultimus' team is always responsive, and quick to amend any issues that the system may have at any point of time, staying aligned as a partner is also very convenient as the sales team is active and on-ground in Saudi Arabia. The system offers diversity from the low-code platform to things like RPA, dashboards and reports which makes it a unique platform that includes multiple competitor offerings all in one license. I have also seen the new vibe-coding AI assistant for workflows, and that seems really promising, it is a feature I am yet to see anywhere else. Review collected by and hosted on G2.com.

Every time I navigate from inbox to home page, the dashboard start loading again, It would be nice if the they did not keep loading and simply updated the numbers, also I believe the UI could use an upgrade, rounded corners, and a more luxurious feel, as the product is very premium, so the UI should represent that. Review collected by and hosted on G2.com.

Collaborating to build our applications with responsible agents was easy. The overall process felt seamless and extremely intuitive from start to finish. The outcomes were straightforward to consume and were ready for production. Review collected by and hosted on G2.com.

Honestly, I’ve worked with a lot of vendors over the years, and this is easily the best one I’ve collaborated with. Review collected by and hosted on G2.com.