I really like how easy it was to set up HubSpot Agent Hub. The process was straightforward, and I could just instruct it to scan the website as its knowledge base, completing a major chunk of the setup. Additionally, adding resources and data to its knowledge base is something I find enjoyable. The reporting and tracking of user interactions is a valuable feature for me, as it provides insights into how users interact with the agent. Review collected by and hosted on G2.com.

It can be very broad, and at the beginning, it would recommend things outside of the knowledge base or try to make things up. So we had to add boundaries to it and tighten up the knowledge base. Review collected by and hosted on G2.com.