Such as are they are specific examples of certain filters or recordings that have been analyzed that you have seen a tangible increase in productivity after implementing a certain practice?
As a sales executive, I leave a ton of voicemails. Is there a way to pre-record my VM for it to automatically play when a customer does not answer? This would make my day a lot more efficient and allow me to make more calls per day to meet KPIs.
One thing my manager and I are struggling to come up with is how to utilize the success button for commission tracking. For instance if I land a meeting with an individual I'll click the success button, but what about booking another meeting with the same individual?
Should I make a note in... Read more
as an enterprise SDR in the IT space, I am mainly using gong to record my cold calls for coaching purposes. I am also using it to record external meetings with prospects to take better notes on my conversations. Are there other ways I am not using gong to its fullest extent that I could use it... Read more
If I wanted to understand what the hot topic of a given conversation was, how would I be able to pin-point the most discussed words in the conversation? For example, I would be curious to know how many of the conversations I'm having are highly discussing Office 365 to know whether or not to... Read more
I'm really struggling to find past performance conversations for an employee of mine who transferred to my team from another manager. Is it possible to find this somewhere? Thanks
I am wondering about this question because it is really important to me. I want to know the specific reasons on why I would have to say that. Yes my sales have increased since I have started saying but, I have had a couple situations where I have lost trust with them because I had to say that I... Read more
I want to be able to "correct" the transcription so that anyone I want to send the call to for review will have a complete and accurate account of what is being spoken. My idea was to allow editing so that the text is correct while the system automatically generates a note of what the original... Read more
I've noticed I can only insert meeting times if I am actually on Salesloft and sending the email through Salesloft. Typically, we send a lot of our emails using the Salesloft extension with Salesforce.
it took my site a matter of months to fix certain connections between salesforce and amazon connect, and it kept getting thrown into older versions of salesforce.
I've never been sure what I can do personally to better improve myself in my role. I'm not a big fan of sitting there and listening to calls, I've never really gotten anything out of that. I'm wondering what other features/benefits Gong has for an individual that wants to use it
When I am trying to find a new cadence I would sometimes run into the trouble of actually finding where these cadences are located and which ones can or can not be copied.
I'm looking to use Groove Scheduler for all of my future appointments, and for different stages through a students admissions process. I'm labeling the appointments accordingly, but I can't run Salesforce reports that show all the different appointments that a student has scheduled.
I currently have the scheduler set so that my availability is the same week in and week out - is it possible to change this so that I can have a more flexible availability?
We currently use gong during demo calls via Zoom. For outbounding, we create call sequences on mixmax, outreach, and SFDC (all syncing to SFDC). I would love to use gong to record/review those calls but as of yet haven't been able to. Is there a way to do so or, at least, a workaround?
I really just want to understand how niche can filtering get. Can I filter to call snippets where the customer describes a pain-point only? Can I filter to specific dates and times? etc.