# how do i use marketing app by freshchat if my proactive marketing message is disapprove

whats app is very critical in our company and because we have multi-agents in the office we go to fresh chat, the point was not clarified by the salesman that maybe the whats app will not approve our marketing chat. 
honestly, we are relying on whats app to increase our sales retention by sending typical messages for our old client recently we move to fresh chat and whats app not allowing us to initiate normal message and this marketing proactive message is disapprove by whats app


what is the solution here even though if we buy the marketing app ( targeted and triggered message ) i don't think that it will work with what's app

##### Post Metadata
- Posted at: over 5 years ago
- Author title: General Manager at basmh cleaning services
- Net upvotes: 1


## Comments
### Comment 1

Sending WA  marketing campaigns are subject to approval from Meta (previously Facebook) and we have little control over it. Please do the necessary changes as recommended by Meta to get your templates approved.

##### Comment Metadata
- Posted at: about 4 years ago
- Author title: Digital Marketing Specialist




## Related Product
[Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews)

## Related Category
[Live Chat](https://www.g2.com/categories/live-chat)

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