# What are the different channels through which Freshdesk can support customers?

At Freshdesk we believe in empowering YOU our customers to be able to provide seamless customer support across multiple channels.
Inclusive of the traditional support channels like email and phone, Freshdesk also allows you to provide support via the following channels
1.  Twitter
2. Facebook
3. Chat
4. Support Widgets (Web-Form)
5. In-App (Mobi-Help)
6. Communities (Forums and Knowledge base)

##### Post Metadata
- Posted at: about 11 years ago
- Net upvotes: 2


## Comments
### Comment 1

It can support through - emails, portals, chat bots, feedback forms, social channels and IVR (IVR not available in India) . 


##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: Asst. Mgr. - SecureNow




## Related Product
[Freshdesk](https://www.g2.com/products/freshdesk/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4