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G2 User in Information Technology and Services

What are the different channels through which Freshdesk can support customers?

over 3 years ago

At Freshdesk we believe in empowering YOU our customers to be able to provide seamless customer support across multiple channels.

Inclusive of the traditional support channels like email and phone, Freshdesk also allows you to provide support via the following channels

1. Twitter

2. Facebook

3. Chat

4. Support Widgets (Web-Form)

5. In-App (Mobi-Help)

6. Communities (Forums and Knowledge base)