Easy to use. Can control the spending and searching of employees with the click of a button. If needed you can make changes on the fly or book the hotels directly for guests or as an admin to exceed the thresholds you set up for employees. Review collected by and hosted on G2.com.
Sometimes the app or website gives me a little trouble. Not enough to persuade me to stop using. It has gotten better with the last few updates Review collected by and hosted on G2.com.
Able to book rooms with credit cards. No phone calls needed with leveled pricing set to employees Review collected by and hosted on G2.com.
Automated responses are a life saver! This system saves countless of hours a day. Review collected by and hosted on G2.com.
Inability to create custom messages that can be set to be sent at a custom time. Review collected by and hosted on G2.com.
I no longer need to schedule emails to be sent individually. Short codes help input variable information on the fly. Review collected by and hosted on G2.com.
The software helps in providing data-driven, self-learning marketing automation that lets one build the guest and prospect database from existing data sources, design and automate ones marketing communications and evaluate the guests feedback though our extensive reporting system. Review collected by and hosted on G2.com.
The reporting lacks the option to view the social profiles of people who will open the email. Review collected by and hosted on G2.com.
I would reommend it to any hospitality manages this is because it allows quick and easy gathering of feedback from ones guest and actively manage one's online reputation. Review collected by and hosted on G2.com.
The software has helped to bring together rear time user insights, an advanced segmentation engine and easy-to-use marketing tools in one mobile marketing platform. Review collected by and hosted on G2.com.
You can Organize Room Blocks and Send Alerts Review collected by and hosted on G2.com.
Could be slow sometimes , you can not have white label. Review collected by and hosted on G2.com.
Cvent Passkey allows our hotel reservations to be in a secure place and easily managed by us. This is a time saver for us in every way for our complex meetings and events. Review collected by and hosted on G2.com.
We use Cvent Passkey for our room blocks for larger events. Mainly, our attendees use the product. Passkey is easy to use and implement. However, it would be nice to integrate it into our registration process. We have come across the issue of attendees registering only for the event and then forgetting to book their room as well. It would be helpful to have Cvent Passkey as a part of the registration process. Review collected by and hosted on G2.com.
I like Quare because it takes care of adapting properly, developing software solutions precisely for hotels, which I love because it takes care of the daily tasks that must be performed, but it makes them run more efficiently , prolonging a fluid interaction with the guests present in said facility, guaranteeing at the same time a comfortable and extensive experience to each of these clients and to the establishment's staff through the prudent optimization of the efforts carried out, being one of my favorite points in relation to this application. Review collected by and hosted on G2.com.
It is a basic solution system for the daily tasks that are developed within an establishment, mentioning that it does not contain an extensive line of use options, which cannot be determined as a complete software, since it requires multiple functionalities to develop complex work, from a mobile POS payment method to an application for online reservations, being a simple program, nothing practical and much less creative. Review collected by and hosted on G2.com.
It is an ideal software for hotels, since they can develop their basic daily tasks in a more compliant and easy way in its entirety, precisely because of the automation present in these systematization, mentioning that Quore as a CRM system is quite useful for these classes of businesses, including hospitality for medical resources in circumstances of interaction with patients or lodging in a certain room with direct interactions for said recurring reason, covering all these needs, for a more flexible environment in terms of ease. Review collected by and hosted on G2.com.
We can mention that this software is taken into account within our organization, above all as a basic CRM system, since it is in charge of the financial areas and the income that we constantly maintain for an analysis in the accounting that is due. compulsorily generate as a company, and as a necessary server for direct relationships with customers that we acquire from the same interface in order to solve doubts about the services that we subsequently implement, being very useful for the daily issues that are carried out in the hosting process real estate and the economic administration that we carry out. Review collected by and hosted on G2.com.
Oracle Hospitality OPERA Property Management System is a cloud-based, mobile-enabled platform for next-generation hotel management. This solution offers an intuitive user inte
This system is able to handle all of the local and regulatory compliance requirements we need in our portfolio. Review collected by and hosted on G2.com.
While the product is fantastic, getting services from Oracle can be challenging and requires navigating though a lot of red tape to get in touch with the right team for service. Review collected by and hosted on G2.com.
We are able to get a global PMS system and leverage features that we may not be able to create on our own. Review collected by and hosted on G2.com.
OwnerRez software is incredibly easy it is to integrate with a website. Thanks to this software, my guests can check availability, get quotes, book, and check reviews collected from several sights and right on my website. I've never had an issue with my website not performing correctly or with incorrect information being presented to my guests.
For those who are curious about what the guest interface looks like on a self-built website take a look at TheRedwoodRetreat.com. All dynamic information on this website is provided through and controlled by my OwnerRez account. I have only the most basic layman's knowledge of web design, software interface and computer technology in general, yet I was able to build my own website through which guests can book directly with me.
Beyond supporting website integration, OwnerRez has flexibility in almost all aspects of control, from rates and length of stay to seasonality and custom integrations with commercial booking sites such as Airbnb and VRBO. Their custom e-mail templates offer endless possibilities for creating great guest interactions, notifying third parties. I even use them to send myself reminders to give guests special offers when there are short gaps in my calendar.
OwnerRez is constantly making improvements to adapt to the ever-changing vacation rental marketplace. Their help articles and customer support are insightful and provide step-by-step processes for some of the more complicated aspects of set-up. Review collected by and hosted on G2.com.
There are still more features on OwnerRez than I actually use. This is not a 'con', but it is critically important to take the time to understand how you are supposed to do what you are trying to do when using OwnerRez. The vast flexibility of the program means there is plenty of room for user error. In most cases a warning will present if you create a clear conflict. But if you make an error in your rates and don't catch it, you may be giving a lucky guest a great deal without knowing it.
OwnerRez has done a great job of providing well written, easy to follow help articles. My technique for making sure I don't create problems for myself is to search the help archive for articles regarding what-ever it is I want to do and read them carefully before diving into my project.
There is one area I'd like to see improved: Currently the financial reports provide great information and flexibility. However, they have no way to capture the credit card processing fee's I pay through my merchant account. Providing an integration with merchant accounts which allows credit card processing fees to be captured would bring this area of reporting up to the outstanding standard OwnerRez has already set. Review collected by and hosted on G2.com.
A little over a year before VRBO was purchased by Expedia I had ventured into the vacation rental market with just one property. At that time 95% of my bookings came via VRBO, with the remaining 5% coming from Airbnb. The first year was very good. When ownership of VRBO transferred, my business dropped by nearly 70% and customer support became essentially non-existent. In my frustration with being subject to the whim of large corporations, I was determined to create a simple way for guests to book directly with me. I knew this would mean I needed a way to manage my calendar, present rates and allow online booking. For nearly a week I researched various vacation rental management platforms before deciding OwnerRez was the best fit.
OwnerRez was fantastic, they gave me all kinds of tips on how to build my website, how to set-up a merchant account and how to configure OwnerRez to accurately reflect my intentions. Since onboarding with them I have watched them continually improve their platform, adding more capabilities, simplifying processes and generally adapting to the evolving vacation rental marketplace. Through it all, their interface has remained about the same and their amazing customer support hasn't changed a bit.
Thanks to OwnerRez, my vacation rental is no longer dependent on large booking sites, though I do still take bookings via Airbnb and VRBO. More than 50% of my business comes directly through my website.
I cannot recommend OwnerRez highly enough! Review collected by and hosted on G2.com.
A excellent product, it'stable, and all the features are easy to use, it's one of the best pms I've tried.
Besides hotello it's very user friendly and has a great costumer service. Review collected by and hosted on G2.com.
it has not a free trial, it's a bit expansive for a small company, it's not natively cloud.
sometimes it crashes and one time we lost a lot of work. Review collected by and hosted on G2.com.
If you are considering to use Hotello PMS it may also be a good idea if you have a big company.
i think this software could be useful for all big companies, it has got Detailed Reporting, Housekeeping Management, Online Booking System, POS System, Reservations Management, Global Distribution Systems, and most important a Point of Sale Software. Review collected by and hosted on G2.com.
with hotello pms we managed our company, our inventory, new employees and training. has been useful for our daily operations. Review collected by and hosted on G2.com.
My needs are very limited as I manage only one single property yet the systems fulfills them to the largest extent possible. On top of this, the customer care is great - patient, helpful and kind.
What I value most is their willingness to bet their skin - if the system allows for a double-booking, they take the responsibility. What a committment! Review collected by and hosted on G2.com.
I would love to see more customizing options for the calendar (which is then synchronized with my phone), such as setting alerts for incoming guests or guest-related events (deposits, refunds, etc). No big deal, of course! Review collected by and hosted on G2.com.
The only objective I need Syncbnb for is preventing double booking of my property. This is performed optimally. Review collected by and hosted on G2.com.
This software is user friendly and customer service is great Review collected by and hosted on G2.com.
There are some features that could use some advance explanations but you can’t find content anywhere instead you have to call customer service. The are general good but sometimes that is frustrating for customers Review collected by and hosted on G2.com.
Make sure you have numbers of your 3rd party vendors hand because visual matrix are not always able to handle questions Review collected by and hosted on G2.com.
We get our guest into the rooms quickly and are able to communicate efficiently in house Review collected by and hosted on G2.com.
I came to AirGMS first to be able to share calendar information with our housekeeping people, after having issues with google calendar. I also think I'll really like all the messaging templates once I get them set up. I know there's lots more to explore. Thanks! Review collected by and hosted on G2.com.
Haven't used enough to find something to mention Review collected by and hosted on G2.com.
It seems that the calendar is working well--I'm still going back and forth to the Airbnb app, but I think that will lessen over time. I'm still checking in with the cleaning people by text to make sure they are on top of it, but once I know they are checking as they should I can ease up.
I know this app will be a great help as we expand our listings to other rental agencies! As soon as I feel things are running smoothly I will explore those options. Review collected by and hosted on G2.com.
I have been using SynXis for 3 years now. It is user friendly and easy to understand. Whenever I hire new employees as a front desk agent they get trained in a hours with the SynXis system. Review collected by and hosted on G2.com.
There is nothing much but I wish they have web based platform. Review collected by and hosted on G2.com.
Direct billing, group block and the parents accounts are my favorite. Review collected by and hosted on G2.com.
It's Easier to use and user-friendly compared to other systems, Review collected by and hosted on G2.com.
It's quite slow to load and updates are not so often added Review collected by and hosted on G2.com.
Prefer it for the simplicity and user-friendly interface Review collected by and hosted on G2.com.
We can simply book all the services we need to book for and it's quite hard not to find availability Review collected by and hosted on G2.com.
Seeing the trends YOY, being able to see comp set occupancy, being able to see where my hotel is at in ADR and Occupancy YOY to both the comp set and ourselves. Hotelligence is incredible, a great way to watch accounts to manager our BT share and to see where we can steal share from the comp set. Pace reports by segment by day of week, month, year. Review collected by and hosted on G2.com.
There really isn't anything to dislike about this program. It has a ton of information and can be hard to learn what is best to look at in the program, but they offer teachings. Review collected by and hosted on G2.com.
Great product, Traveclick is worth the cost Review collected by and hosted on G2.com.
No problems. Benefits-watching rates to remain competitive, learning where our opportunities are to push rate based on comp set occupancy, learning where we can focus our BT market. Review collected by and hosted on G2.com.
The ability to access information in several different ways depending on what you are doing in the software. Review collected by and hosted on G2.com.
How things can get lost when not attached to a specific reservation. Review collected by and hosted on G2.com.
We hold all our guest information in RNS and it allows us to maintain great records. Review collected by and hosted on G2.com.
Maestro PMS is super simple to learn and use. Once I got the operations down it was quick and easy to set up reservations for our guests. I'm so glad we use this program. I am impressed with the level of support we receive and the speed in which the support is delivered. Review collected by and hosted on G2.com.
Trying to figure out the best way to do some things can be difficult and certain things that are seemingly simple are often a lot more complicated than they should be. Review collected by and hosted on G2.com.
This software really does well in hospitality management and I highly recommend it. Review collected by and hosted on G2.com.
This system has enabled us put all our events and track bookings. It has also enabled us keep records of events and those for bookings. Review collected by and hosted on G2.com.