Room Booking Reviews Software

Honestly not much. The menu editor in the POS has some bugs that cost you time. Translation options could be better. And occasionally updates shift things around without much warning. But nothing that makes me question the product. Review collected by and hosted on G2.com.

Running a hotel with no hotel background. Mews made that possible. Everything is in one place, the team picked it up fast, and I can actually see what's happening in the business in real time. Less chaos, less manual work, more time to focus on the guest experience. Review collected by and hosted on G2.com.

My biggest frustration with Hostaway is that, for as comprehensive as the platform is, it is not always intuitive or user-friendly—especially when it comes to the financial side. The financial settings and reporting can be complicated and difficult to navigate, and I’ve experienced discrepancies in how information and fees flow between Hostaway and the individual booking platforms. There is definitely a learning curve, and I would love to see the financial tools simplified and made more transparent. Review collected by and hosted on G2.com.

One of the biggest ways Hostaway makes my life easier is through its integration with Safely for damage protection. If there’s an issue, I can submit a claim without having to chase down the guest or put the owner in the middle of it. The process is straightforward, the claim is handled, and once approved, we’re reimbursed. It takes a potentially stressful situation and makes it incredibly simple—which is a huge benefit when you’re managing multiple properties. Review collected by and hosted on G2.com.

The only thing I don’t like about Engine is that any reservation changes have to be completed through Engine, rather than directly with the service provider. Review collected by and hosted on G2.com.

This engine reduces the number of searches I have to do when I’m trying to find lodging and make travel plans. Review collected by and hosted on G2.com.

Cvent is a powerful platform, but some areas can be overly complex, especially when managing multiple registration types, pricing rules, discounts, and registration logic. Small changes can sometimes impact other parts of the event build, making thorough testing essential.

While the interface is generally user-friendly, certain administrative tasks require navigating through multiple menus, which can slow down configuration updates. Reporting is strong, but creating highly customised reports can have a learning curve for newer users.

I would also like to see more advanced AI-driven insights to help identify registration trends, attendee engagement opportunities, and potential event risks more proactively.

From a pricing perspective, the platform delivers strong value for large or complex events, but some advanced features and add-on modules can increase costs.

Overall, the benefits outweigh the challenges, but there is room for improvement in usability, reporting efficiency, and AI-powered insights. Review collected by and hosted on G2.com.

Cvent solves the challenge of managing event registration, attendee communications, reporting, and engagement across multiple systems by bringing everything into a single platform. Instead of manually tracking registrations, emails, pricing, discounts, surveys, and attendee data in separate tools, we can manage the entire event lifecycle in one place.

For our team, this has improved efficiency, reduced administrative work, and provided better visibility into event performance. The platform allows us to create tailored registration experiences for different attendee groups, automate communications, and access real-time reporting, helping us make faster, data-driven decisions.

Cvent has also improved the attendee experience by providing a more seamless registration process, mobile event access, surveys, and self-service information. As event complexity grows, having a centralised system helps us maintain consistency, accuracy, and control while scaling our events more effectively.

Overall, Cvent saves time, improves data accuracy, streamlines event operations, and helps us deliver a better experience for both attendees and event teams. Review collected by and hosted on G2.com.

The user interface would benefit from a more modern and sleek design. Although it maintains a minimalistic style, it can occasionally feel a bit outdated. Navigating the more advanced features, like revenue management and multi-restaurant integrations, presents a slight learning curve because of the extensive selection of modules. Even though the GUI is generally straightforward, it still requires some time to become fully comfortable with all its functionalities. Review collected by and hosted on G2.com.

Before 360HMS, many hotels manage multiple siloed systems: one for front desk, another for F&B POS, another for accounting, yet another for housekeeping. That creates duplication, errors, delayed reports, and disjointed data. 360HMS addresses those issues by:

Streamlining operations: reservations, room assignments, check-in/out, housekeeping tasks happen within one system rather than passing paper or spreadsheets.

Reducing manual errors and improving speed: Because data flows across modules (e.g., POS charges go to guest folio; invoices generated automatically; housekeeping tasks updated live) the risk of missing or incorrect entries drops significantly.

Increasing visibility and control: With embedded reporting and analytics (occupancy rates, revenue, guest behaviour, multi-currency invoicing) you get actionable insights.

Enhancing guest satisfaction: Faster check-in/out, accurate billing, integrated POS for in-room dining/spa, and more coordinated housekeeping make for better guest experiences.

Supporting growth and multi-unit operations: It supports multi-restaurant operations, multi-currency, remote access, and web-based GUI—so whether you have a boutique hotel or a chain, the system scales.

Reasons for Choosing 360HMS:

We selected 360HMS because we needed a scalable, cloud-based hospitality platform that didn’t force us to cobble together multiple apps. We valued:

A wide range of modules (reservations, front office, POS, F&B, inventory, accounting) in one platform.

Remote access and multi-currency/multi-language capabilities (important for our international clientele).

Strong support and after-sales maintenance (they advertise 24/7 support) which gave us confidence.

360 Mango Solutions Review collected by and hosted on G2.com.

Till now i found nothing to dislike about it. Review collected by and hosted on G2.com.

Better integration with all online agency ,

Ensure your hotel process run smoothly like checkin , customer infos and all. Review collected by and hosted on G2.com.

Honestly, there is nothing that bothers me about Lodgify. If I had to mention something, it would be that the website templates and color options could be a bit more customizable to help my site stand out even more. But overall, it's a solid platform that keeps getting better. Review collected by and hosted on G2.com.

Lodgify solves the challenge of managing and scaling a vacation rental business by providing an all-in-one platform that's easy to use and reliable. It takes the stress out of juggling multiple tools by integrating everything, from website building and booking management to calendar syncing and payment processing, into one seamless system. This has saved me a ton of time and allowed me to focus on growing my business instead of getting bogged down in technical hassles. Plus, with their responsive support and smooth integration, I feel confident that I have a partner who helps me stay competitive and successful. Review collected by and hosted on G2.com.

Setup of one niche OTA connection needed a bit of extra support. Small thing, team sorted it quickly. Review collected by and hosted on G2.com.

RoomMaster is helping solve key operational challenges around OTA connectivity, room inventory management, and reducing manual work. It makes it easier to keep rates and availability synchronized across channels, minimize errors, and manage bookings more efficiently. When a connection issue comes up, the support team also helps resolve it quickly, reducing disruption to daily operations. Review collected by and hosted on G2.com.

I wish the analytics page were more user-friendly, easier to understand, and better organized. It would be really helpful to have clear graphs that show how we’re doing over time, and I’d also love AI suggestions on ways we could grow. Review collected by and hosted on G2.com.

We have been using Boostly and their booking software on our website, and they have been decent to work with, except recently when their software stopped working, and we were not getting the bookings because people literally could not book. Having the Guesty booking widget on our website has been an amazing workaround for this issue! Review collected by and hosted on G2.com.

Nothing comes to mind. Our Team loves Canary services and we have used them for quite some time now. Review collected by and hosted on G2.com.

We use Canary services for contract signatures in our Sales Department, and this makes life easier for everyone involved. We have never had any complaints or issues. Review collected by and hosted on G2.com.

Sometimes the system feels a bit slow during peak hours, and a few settings could be more customizable. Adding flexibility in reports and giving the mobile app a smoother workflow would make it even better. It would be helpful to have more personalized notification control and a quicker way to adjust rates on the go. A more polished user experience would also make daily tasks even smoother. Review collected by and hosted on G2.com.

I use HotelFriend to centralize and automate hotel operations, reducing manual work and errors. It streamlines reservations, room assignments, and guest communications, enhancing team coordination and improving guest services. Review collected by and hosted on G2.com.

I think Hospitable.com could be improved by adding a feature to temporarily delist a property on a particular booking page like booking.com and then, at a certain point, automatically relist the property. This would allow me to favor a particular property system over another, and as I get closer to a date when it needs to be occupied, it could then offer it to other portfolios. Review collected by and hosted on G2.com.

I use Hospitable.com to manage my short-term rental properties. It centralizes bookings from platforms like Airbnb and Booking.com into one calendar, reducing the need to access multiple websites and simplifying my workflow. Review collected by and hosted on G2.com.

I dislike the times the system has to go down due to maintenance or updates. It has gotten better over the years. At least now they schedule the maintenance ahead of time. Not at random. Review collected by and hosted on G2.com.

It tracks revenue and taxes in a straightforward manner for accounting reporting. It also gives lots of insights through their various reports tracking hotel performance. Review collected by and hosted on G2.com.

nothing really, the fact that they have an after hours contact makes it more reliable for service providers like us who require their services at night, over the weekends and even on public holiday. Review collected by and hosted on G2.com.

1. integration of property listing to online sites like booking.com, Airbnb and more.

2. Generation of operational reports, like revenue and daily occupancy reports

3. Revenue forecast

4.Allocation of retain credits Review collected by and hosted on G2.com.

The accounting aspect for service providers still lacks visibility and clarity. Cleaning agents do not have access to a summary dashboard with their completed, uncompleted tasks, and the associated amounts. As a result, they frequently send me invoices that do not always match the RentalReady schedule, which leads to unnecessary manual checks. A dedicated module or better tracking would greatly improve consistency and save everyone time. Review collected by and hosted on G2.com.

RentalReady allows me to solve several recurring issues in my business: managing booking flows, coordinating between owners, travelers, cleaning and maintenance teams, as well as centralizing information. I save time, avoid human errors, have a clear view of schedules, and my travelers automatically receive essential information, which greatly improves my satisfaction rate and overall rating. Review collected by and hosted on G2.com.

Usually when I'm frustrated it's because I don't have permission to do something. That's easily fixed by contacting my supervisor to receive additional permission access. Review collected by and hosted on G2.com.

It makes it easy to keep track of everything related to tenants - there are tabs for payments, repairs, notes, and more! Review collected by and hosted on G2.com.

A potential improvement could be the expansion of integrations with third-party services. For users who rely on specific tools or software for certain aspects of their operations, a broader range of integrations could enhance the platform's versatility. Additionally, considerations around pricing, especially for smaller establishments, might be a factor, and more flexible pricing options could cater to a wider range of businesses. Review collected by and hosted on G2.com.

RoomRaccoon.com addresses critical challenges in the hospitality industry by providing an all-in-one solution for hotel management. The platform's centralized approach streamlines reservation processes, minimizes the risk of overbooking, and enhances guest communication. This not only improves operational efficiency but also contributes to a positive guest experience, fostering loyalty and positive reviews. RoomRaccoon.com's comprehensive feature set enables hoteliers to focus on delivering exceptional service while optimizing bookings and revenue management in an increasingly competitive market. Review collected by and hosted on G2.com.

Not much context on the site yet. Could use more marketing to get the name out there. Not enough room availability for airbnb type rooms. Would be nice to connect all of these easier. Review collected by and hosted on G2.com.

Solves problems for the owner of the hotels and reservations primarily by giving them a platform to book vacant rooms. Not as big for the consumer, but the consumer gets another site to manage reservations for their next vacation or business trip. Review collected by and hosted on G2.com.

I wish the platform integrated with more third-party tools commonly used in hospitality. As HotelBee evolves, I would also like to see expanded reporting capabilities and options for customization. But the HotelBee team is constantly making improvements. For an out-of-the-box hospitality management system, HotelBee delivers excellent value. Review collected by and hosted on G2.com.

I used to struggle with disjointed systems and manual processes. HotelBee solves this by integrating capabilities like reservations, housekeeping, accounting, and more seamlessly. Now I can manage my entire property from anywhere with greater visibility and efficiency. The automated workflows help reduce administrative workload. Overall, HotelBee gives me the consolidated solution I need to successfully operate my hotel. Review collected by and hosted on G2.com.

The guest statistic report needs improvement for accurate data reporting. The group process needs some tweaking as well. It would be nice to have the option to merge duplicate guest profile as well as the option to delete or merge multiple entry of an OTA profile. Review collected by and hosted on G2.com.

Stayntouch makes it easy and simple to enhance a guest self check-in experience. On a mobile device guest process a self check-in, provide us with their estimated time of arrival, with any special request and upgrade options which is a great for extra revenue. Review collected by and hosted on G2.com.