Room Booking Reviews Software

Honestly not much. The menu editor in the POS has some bugs that cost you time. Translation options could be better. And occasionally updates shift things around without much warning. But nothing that makes me question the product. Review collected by and hosted on G2.com.

Running a hotel with no hotel background. Mews made that possible. Everything is in one place, the team picked it up fast, and I can actually see what's happening in the business in real time. Less chaos, less manual work, more time to focus on the guest experience. Review collected by and hosted on G2.com.

I haven't used the platform for a long time, so I cannot speak to its longevity. However, from the time I've used it it is feature-heavy, and the customer service is there, so if you have any questions, I'm sure that the team will be able to handle it and to give you some sort of a solution. Review collected by and hosted on G2.com.

Making it super easy for me to manage all of my properties and having everything in one unified platform rather than using a number of different softwares. Review collected by and hosted on G2.com.

The user interface would benefit from a more modern and sleek design. Although it maintains a minimalistic style, it can occasionally feel a bit outdated. Navigating the more advanced features, like revenue management and multi-restaurant integrations, presents a slight learning curve because of the extensive selection of modules. Even though the GUI is generally straightforward, it still requires some time to become fully comfortable with all its functionalities. Review collected by and hosted on G2.com.

Before 360HMS, many hotels manage multiple siloed systems: one for front desk, another for F&B POS, another for accounting, yet another for housekeeping. That creates duplication, errors, delayed reports, and disjointed data. 360HMS addresses those issues by:

Streamlining operations: reservations, room assignments, check-in/out, housekeeping tasks happen within one system rather than passing paper or spreadsheets.

Reducing manual errors and improving speed: Because data flows across modules (e.g., POS charges go to guest folio; invoices generated automatically; housekeeping tasks updated live) the risk of missing or incorrect entries drops significantly.

Increasing visibility and control: With embedded reporting and analytics (occupancy rates, revenue, guest behaviour, multi-currency invoicing) you get actionable insights.

Enhancing guest satisfaction: Faster check-in/out, accurate billing, integrated POS for in-room dining/spa, and more coordinated housekeeping make for better guest experiences.

Supporting growth and multi-unit operations: It supports multi-restaurant operations, multi-currency, remote access, and web-based GUI—so whether you have a boutique hotel or a chain, the system scales.

Reasons for Choosing 360HMS:

We selected 360HMS because we needed a scalable, cloud-based hospitality platform that didn’t force us to cobble together multiple apps. We valued:

A wide range of modules (reservations, front office, POS, F&B, inventory, accounting) in one platform.

Remote access and multi-currency/multi-language capabilities (important for our international clientele).

Strong support and after-sales maintenance (they advertise 24/7 support) which gave us confidence.

360 Mango Solutions Review collected by and hosted on G2.com.

Till now i found nothing to dislike about it. Review collected by and hosted on G2.com.

Better integration with all online agency ,

Ensure your hotel process run smoothly like checkin , customer infos and all. Review collected by and hosted on G2.com.

Skytouch can be very slow at times to load information, especially when our hotel is busy with multiple reservations. It slows down our check in process and payment processing. Not ideal when it is very busy.. Review collected by and hosted on G2.com.

A few problems are simple bugs that occur, there was an update that helped us view specific reports when they were trying to be saved or printed.

Another bug that seemed to be fixed by skytouch is when payments would decline, and a new method of payment was added then that second payment would also decline. This was fixed and now allows us to charge the newly added card without having to log out and log back in for the card to work again. Review collected by and hosted on G2.com.

The only quirk I found would be useful is that i feel as if there should be a general "Notes for the Front Desk" tab upon booking the reservation, although I do not doubt that it end up becoming a thing at one point or another, there is a few things I could use it for. There are a plethora of Night workers we have and they usually show up at these hotels at 1-4am and there have been a bunch of hotels that have actually cancelled the reservation under their assumption that they wont show up. I do work around this by calling but then that defeats some of the purpose by having to contact the hotel anyways. Sometimes i even like to note that they will have a larger vehicle and put a note there saying so. Also, a dark mode feature would be pretty cool. Review collected by and hosted on G2.com.

Getting rid of a paper trail and having to recollect every hotels charge on the company card and sifting through each folio for every guy. This works for assuring my employees aren't buying things they shouldn't be buying with our card on file and also having to have each folio for the accounting team to know how to code each hotel charge. Engines built in tracker has everything i need. Review collected by and hosted on G2.com.

Honestly, the depth of the platform means there’s always something new to discover which is great, but it also means you occasionally find a feature you wish you’d known about months before. Review collected by and hosted on G2.com.

Distribution and rate management used to eat time we didn’t have. Keeping rates consistent across channels, avoiding overbookings, reacting to demand across properties in different markets. Cloudbeds handles all of that without us having to think about it.

But the biggest surprise has been guest experience. Even for OTA bookings where you’d normally know almost nothing about the guest before arrival the pre-check-in flow captures real data. By the time a guest walks in, we already know who they are. That changes the whole interaction, and for a boutique property, that personal touch is everything.​​​​​​​​​​​​​​​​ Review collected by and hosted on G2.com.

Sometimes the system feels a bit slow during peak hours, and a few settings could be more customizable. Adding flexibility in reports and giving the mobile app a smoother workflow would make it even better. It would be helpful to have more personalized notification control and a quicker way to adjust rates on the go. A more polished user experience would also make daily tasks even smoother. Review collected by and hosted on G2.com.

I use HotelFriend to centralize and automate hotel operations, reducing manual work and errors. It streamlines reservations, room assignments, and guest communications, enhancing team coordination and improving guest services. Review collected by and hosted on G2.com.

The accounting aspect for service providers still lacks visibility and clarity. Cleaning agents do not have access to a summary dashboard with their completed, uncompleted tasks, and the associated amounts. As a result, they frequently send me invoices that do not always match the RentalReady schedule, which leads to unnecessary manual checks. A dedicated module or better tracking would greatly improve consistency and save everyone time. Review collected by and hosted on G2.com.

RentalReady allows me to solve several recurring issues in my business: managing booking flows, coordinating between owners, travelers, cleaning and maintenance teams, as well as centralizing information. I save time, avoid human errors, have a clear view of schedules, and my travelers automatically receive essential information, which greatly improves my satisfaction rate and overall rating. Review collected by and hosted on G2.com.

Nothing comes to mind. Our Team loves Canary services and we have used them for quite some time now. Review collected by and hosted on G2.com.

We use Canary services for contract signatures in our Sales Department, and this makes life easier for everyone involved. We have never had any complaints or issues. Review collected by and hosted on G2.com.

The only real pain point has been the VRBO connection — it's a bit finicky compared to the Airbnb integration. Syncing and automation don't always behave as seamlessly on the VRBO side, which can require some extra monitoring. That said, this feels more like a VRBO API limitation than a Hospitable problem. Everything else has been rock solid. Review collected by and hosted on G2.com.

Hospitable solves the problem of scale. Guest communication, cleaner scheduling, and turnover coordination used to require constant manual attention. Now it all runs automatically. Across 7+ years and multiple properties, it's let me grow the portfolio without growing the workload and guest experience has only gotten better because of it. Review collected by and hosted on G2.com.

Guesty is a powerful platform, but it comes with a learning curve and requires careful configuration to fully leverage its capabilities. For companies managing larger portfolios, consistency in how taxes, fees, and reporting structures are set up becomes very important.

Some workflows that managers rely on, particularly around reporting and financial reconciliation, could benefit from additional automation and clearer documentation.

Overall, the system is very capable, but because of its depth it requires thoughtful setup and ongoing attention to detail to ensure everything is configured consistently across properties. Review collected by and hosted on G2.com.

Guesty allows us to centralize reservations, channel distribution, guest communication, and operational workflows in one system. Managing a portfolio of around 100 vacation rental homes requires strong integrations with pricing tools, operations software, and other systems in our tech stack. Having those systems connected through Guesty helps streamline our processes, reduces manual work, and allows our team to manage a large number of properties more efficiently. Review collected by and hosted on G2.com.

nothing really, the fact that they have an after hours contact makes it more reliable for service providers like us who require their services at night, over the weekends and even on public holiday. Review collected by and hosted on G2.com.

1. integration of of property listing to online sites like booking.com, Airbnb and more.

2. Generation of operational reports, like revenue and daily occupancy reports

3. Revenue forecast

4.Allocation of retain credits Review collected by and hosted on G2.com.

There are some areas where the UX could be refined:

- Coordinating automated messaging across different platforms (it's a bit tricky to see how these all come together)

- Integrating with Google Search so that specific dates and rates for available bookings appear in search results

- More options for the booking engine to fit with the look and user flow of our website Review collected by and hosted on G2.com.

Lodgify has allowed us to move from manual processes for bookings to a more fully automated set of systems. It integrates our calendar, rates, and reservations across Airbnb, Booking.com and our website into one place, which in turn has allowed us to optimise pricing, inventory and bookings.

It has also helped us diversify our offering so that we can grow our direct bookings in addition to our core business on Airbnb Review collected by and hosted on G2.com.

A potential improvement could be the expansion of integrations with third-party services. For users who rely on specific tools or software for certain aspects of their operations, a broader range of integrations could enhance the platform's versatility. Additionally, considerations around pricing, especially for smaller establishments, might be a factor, and more flexible pricing options could cater to a wider range of businesses. Review collected by and hosted on G2.com.

RoomRaccoon.com addresses critical challenges in the hospitality industry by providing an all-in-one solution for hotel management. The platform's centralized approach streamlines reservation processes, minimizes the risk of overbooking, and enhances guest communication. This not only improves operational efficiency but also contributes to a positive guest experience, fostering loyalty and positive reviews. RoomRaccoon.com's comprehensive feature set enables hoteliers to focus on delivering exceptional service while optimizing bookings and revenue management in an increasingly competitive market. Review collected by and hosted on G2.com.

I suggest improving or completing the information regarding some functionalities, including the performance indicator (and how to improve it); allow modifications from Beyond to the connected platforms (for example, blocking nights or manual rate modification); and allow access to comparative analytical information of the city (area), even if you have the basic subscription. Additionally, I had more difficulties with the channel markups, so I suggest highlighting their importance. Review collected by and hosted on G2.com.

I use Beyond to optimize my ads on hosting platforms. It facilitates the management of active ads and reduces the workload. It is an intuitive platform that provides valuable information for decision-making. Review collected by and hosted on G2.com.

While Ciirus offers a variety of self-help resources, I often find that they don’t quite get me to the finish line. More often than not, I end up reaching out to a Ciirus rep for guidance—and honestly, that’s where the real value is. Their team is always helpful, knowledgeable, and quick to get me back on track. Review collected by and hosted on G2.com.

One of the biggest benefits for me is having all our reservation information in one place. It makes things so much easier—no more jumping between systems or digging through emails. Ciirus helps keep everything organized and accessible, which saves time and cuts down on mistakes. It’s just a smoother way to manage bookings and guest info. Review collected by and hosted on G2.com.

Reporting and analytics are somewhat limited, and syncing between platforms can occasionally be delayed. Review collected by and hosted on G2.com.

iGMS solves the problem of handling multiple listings across different platforms by bringing everything into one system. Features like automated messaging, unified calendar, and task management reduce workload, improve efficiency, and help maintain a better guest experience. Review collected by and hosted on G2.com.

Previous Response: At the beginning, I felt a bit lost, but it was just a matter of getting used to the platform. Review collected by and hosted on G2.com.

For me automating pricing reduces manual effort, allowing focus on other business areas Review collected by and hosted on G2.com.

The only thing I dislike about this PMS software is, I have to follow lof ot instructions to complete specific tasks. Hotels needs to be latest version of this PMS software to train new employees. Review collected by and hosted on G2.com.

eZwee FrontDesk Hotel PMS offers one stop platform for managing hotels, web booking engine, Restaurent POS with 24/7 customer support, userfriendly interface and features which helps even novice user to use the software. Review collected by and hosted on G2.com.