Room Booking Reviews Software

Like any software, they are improving things. I like this way better than Guesty, but one of my main reasons for changing was the improved API integration with Airbnb which allows the selection of who the message sender is in Airbnb when sending messages from Hostaway. This is not perfect as you cannot set a default sender, which I didn't know. However, I raised this concern and got a very nice email from the development team letting me know they will actively work on this. They are even leaving my ticket open to let me know once it has been completed. This is such a far cry above the service level of Guesty, I can't even begin to tell you. Review collected by and hosted on G2.com.

Like any good STR PMS - this helps me manage all of my calendars, communications, and automations in one place for all my distribution channels. This software is just much easier to use than the previous one I was on (Guesty). One of my chief complaints with Guesty is that you cannot call in for support, and their software is unnecessarily complicated. Nothing is intuitive, not even setting names. Many times when I got stuck, I would spend more than an hour on instant message with support trying to resolve a problem, only for them to say they couldn't resolve it because they were on the wrong team and needed to escalate it, which meant it wouldn't get solved for several more business days, and would have to be resolved by email. Even then, many times, they didn't correctly understand my problem for whatever reason. Hostaway solves this by using intuitive user-friendly UX, and they have support members who speak great English, and are 24/7 available and ready to help solve your problems. Review collected by and hosted on G2.com.

While SkyTouch Technology is generally easy to use, I did find that some advanced features could benefit from a bit more in-depth documentation or tutorials. There are a few hidden functionalities that aren't immediately obvious, and it took some time to discover them on my own. However, this is a minor issue overall, as the platform is still very user-friendly once you get the hang of it. Review collected by and hosted on G2.com.

SkyTouch Technology has completely transformed how we manage our hotel operations. It has streamlined our front desk operations, allowing us to quickly check guests in and out, manage reservations, and track room availability—all from a single, easy-to-use platform. One of the biggest benefits is how it integrates seamlessly with our booking channels, eliminating double bookings and saving us a ton of time. Additionally, the reporting tools give us real-time data on occupancy, revenue, and guest preferences, which has been invaluable for making informed business decisions. It's also reduced the manual effort needed for day-to-day tasks, letting our team focus more on providing great guest experiences. Review collected by and hosted on G2.com.

The only quirk I found would be useful is that i feel as if there should be a general "Notes for the Front Desk" tab upon booking the reservation, although I do not doubt that it end up becoming a thing at one point or another, there is a few things I could use it for. There are a plethora of Night workers we have and they usually show up at these hotels at 1-4am and there have been a bunch of hotels that have actually cancelled the reservation under their assumption that they wont show up. I do work around this by calling but then that defeats some of the purpose by having to contact the hotel anyways. Sometimes i even like to note that they will have a larger vehicle and put a note there saying so. Also, a dark mode feature would be pretty cool. Review collected by and hosted on G2.com.

Getting rid of a paper trail and having to recollect every hotels charge on the company card and sifting through each folio for every guy. This works for assuring my employees aren't buying things they shouldn't be buying with our card on file and also having to have each folio for the accounting team to know how to code each hotel charge. Engines built in tracker has everything i need. Review collected by and hosted on G2.com.

The accounting aspect for service providers still lacks visibility and clarity. Cleaning agents do not have access to a summary dashboard with their completed, uncompleted tasks, and the associated amounts. As a result, they frequently send me invoices that do not always match the RentalReady schedule, which leads to unnecessary manual checks. A dedicated module or better tracking would greatly improve consistency and save everyone time. Review collected by and hosted on G2.com.

RentalReady allows me to solve several recurring issues in my business: managing booking flows, coordinating between owners, travelers, cleaning and maintenance teams, as well as centralizing information. I save time, avoid human errors, have a clear view of schedules, and my travelers automatically receive essential information, which greatly improves my satisfaction rate and overall rating. Review collected by and hosted on G2.com.

Sometimes the system feels a bit slow during peak hours, and a few settings could be more customizable. Adding flexibility in reports and giving the mobile app a smoother workflow would make it even better. It would be helpful to have more personalized notification control and a quicker way to adjust rates on the go. A more polished user experience would also make daily tasks even smoother. Review collected by and hosted on G2.com.

I use HotelFriend to centralize and automate hotel operations, reducing manual work and errors. It streamlines reservations, room assignments, and guest communications, enhancing team coordination and improving guest services. Review collected by and hosted on G2.com.

Till now i found nothing to dislike about it. Review collected by and hosted on G2.com.

Better integration with all online agency ,

Ensure your hotel process run smoothly like checkin , customer infos and all. Review collected by and hosted on G2.com.

The user interface would benefit from a more modern and sleek design. Although it maintains a minimalistic style, it can occasionally feel a bit outdated. Navigating the more advanced features, like revenue management and multi-restaurant integrations, presents a slight learning curve because of the extensive selection of modules. Even though the GUI is generally straightforward, it still requires some time to become fully comfortable with all its functionalities. Review collected by and hosted on G2.com.

Before 360HMS, many hotels manage multiple siloed systems: one for front desk, another for F&B POS, another for accounting, yet another for housekeeping. That creates duplication, errors, delayed reports, and disjointed data. 360HMS addresses those issues by:

Streamlining operations: reservations, room assignments, check-in/out, housekeeping tasks happen within one system rather than passing paper or spreadsheets.

Reducing manual errors and improving speed: Because data flows across modules (e.g., POS charges go to guest folio; invoices generated automatically; housekeeping tasks updated live) the risk of missing or incorrect entries drops significantly.

Increasing visibility and control: With embedded reporting and analytics (occupancy rates, revenue, guest behaviour, multi-currency invoicing) you get actionable insights.

Enhancing guest satisfaction: Faster check-in/out, accurate billing, integrated POS for in-room dining/spa, and more coordinated housekeeping make for better guest experiences.

Supporting growth and multi-unit operations: It supports multi-restaurant operations, multi-currency, remote access, and web-based GUI—so whether you have a boutique hotel or a chain, the system scales.

Reasons for Choosing 360HMS:

We selected 360HMS because we needed a scalable, cloud-based hospitality platform that didn’t force us to cobble together multiple apps. We valued:

A wide range of modules (reservations, front office, POS, F&B, inventory, accounting) in one platform.

Remote access and multi-currency/multi-language capabilities (important for our international clientele).

Strong support and after-sales maintenance (they advertise 24/7 support) which gave us confidence.

360 Mango Solutions Review collected by and hosted on G2.com.

Nothing really - great product and great team behind the product. Review collected by and hosted on G2.com.

Hospitable.com helps manage multiple Airbnb, VRBO accounts, integrates platforms for photography updates, and streamlines guest messaging with customizable central messages for different platforms. Review collected by and hosted on G2.com.

It’s limited report system, you need a platform to request certain information and some of the reports are not available. Review collected by and hosted on G2.com.

The unification of several other platforms Review collected by and hosted on G2.com.

nothing really, the fact that they have an after hours contact makes it more reliable for service providers like us who require their services at night, over the weekends and even on public holiday. Review collected by and hosted on G2.com.

1. integration of of property listing to online sites like booking.com, Airbnb and more.

2. Generation of operational reports, like revenue and daily occupancy reports

3. Revenue forecast

4.Allocation of retain credits Review collected by and hosted on G2.com.

The hardest part of working with Cvent is keeping up with the array of services they offer in all aspects of meeting and event planning and management. Review collected by and hosted on G2.com.

Cvent lets me efficiently research appropriate hotels or venues for my clients' events. Then I can quickly create and distribute an RFP that gets fast responses at competitive rates. Hotels know that Cvent users represent serious business opportunities for them and they respond in kind. Review collected by and hosted on G2.com.

Nothing comes to mind. Our Team loves Canary services and we have used them for quite some time now. Review collected by and hosted on G2.com.

We use Canary services for contract signatures in our Sales Department, and this makes life easier for everyone involved. We have never had any complaints or issues. Review collected by and hosted on G2.com.

I wish there was 24/7 support for those late night or early morning issues. Also, we have no direct integrations as a post-secondary institution, which limits what processes we can integrate into the workflow. Review collected by and hosted on G2.com.

WebRezPro manages our property and connects with OTA's, making it easy to process nightly bookings and conference groups. Review collected by and hosted on G2.com.

I think the interface of Wheelhouse could be cleaned up and simplified a little bit. Review collected by and hosted on G2.com.

I use Wheelhouse to predict pricing for my Airbnb listing, eliminating guesswork. It provides a snapshot with data analytics, allowing me to quickly assess pricing trends and bookings. Review collected by and hosted on G2.com.

Currently no dislikes. The platform is working as designed and easy to understand. Review collected by and hosted on G2.com.

Not having to constantly adjust rates for seasonality is a big plus and frees up more time for other projects. The pricing suggestions are always on point and very helpful! Review collected by and hosted on G2.com.

While Ciirus offers a variety of self-help resources, I often find that they don’t quite get me to the finish line. More often than not, I end up reaching out to a Ciirus rep for guidance—and honestly, that’s where the real value is. Their team is always helpful, knowledgeable, and quick to get me back on track. Review collected by and hosted on G2.com.

One of the biggest benefits for me is having all our reservation information in one place. It makes things so much easier—no more jumping between systems or digging through emails. Ciirus helps keep everything organized and accessible, which saves time and cuts down on mistakes. It’s just a smoother way to manage bookings and guest info. Review collected by and hosted on G2.com.

A potential improvement could be the expansion of integrations with third-party services. For users who rely on specific tools or software for certain aspects of their operations, a broader range of integrations could enhance the platform's versatility. Additionally, considerations around pricing, especially for smaller establishments, might be a factor, and more flexible pricing options could cater to a wider range of businesses. Review collected by and hosted on G2.com.

RoomRaccoon.com addresses critical challenges in the hospitality industry by providing an all-in-one solution for hotel management. The platform's centralized approach streamlines reservation processes, minimizes the risk of overbooking, and enhances guest communication. This not only improves operational efficiency but also contributes to a positive guest experience, fostering loyalty and positive reviews. RoomRaccoon.com's comprehensive feature set enables hoteliers to focus on delivering exceptional service while optimizing bookings and revenue management in an increasingly competitive market. Review collected by and hosted on G2.com.

Big downside is not available on IOS. Would make it 10/10 if could use on the go Review collected by and hosted on G2.com.

Ever since I started using AVISHM, it has been so easy to collaborate with markets that are hectic to get such as offline local travel agents. Review collected by and hosted on G2.com.

I like everything about visitor, I can't think of anything that I don't like. Review collected by and hosted on G2.com.

Helps me keep track of my visiting guests and any data related to them. Review collected by and hosted on G2.com.

Not much context on the site yet. Could use more marketing to get the name out there. Not enough room availability for airbnb type rooms. Would be nice to connect all of these easier. Review collected by and hosted on G2.com.

Solves problems for the owner of the hotels and reservations primarily by giving them a platform to book vacant rooms. Not as big for the consumer, but the consumer gets another site to manage reservations for their next vacation or business trip. Review collected by and hosted on G2.com.