Room Booking Reviews Software

Honestly not much. The menu editor in the POS has some bugs that cost you time. Translation options could be better. And occasionally updates shift things around without much warning. But nothing that makes me question the product. Review collected by and hosted on G2.com.

Running a hotel with no hotel background. Mews made that possible. Everything is in one place, the team picked it up fast, and I can actually see what's happening in the business in real time. Less chaos, less manual work, more time to focus on the guest experience. Review collected by and hosted on G2.com.

Nothing negative so far. It’s fairly simple to use overall, although I did need a bit of help setting up the website because that part is a little more complicated. My onboarding expert really helped me through all of it. The price feels fair, especially considering how much support they provide. Review collected by and hosted on G2.com.

I was managing six properties that aren’t even in the same town, let alone the same country. I was trying to organise team members manually, one by one, while also keeping up with constant booking changes and the endless, repetitive questions that come with them. Quite frankly, things were getting missed. Hostaway has helped me streamline everything and has taken away a lot of the headache. Review collected by and hosted on G2.com.

The platform is feature-rich, and smaller hotels may not require every available module immediately. A more tailored onboarding experience based on the size and operational model of the property would help teams adopt the most relevant features more quickly while leaving room to expand as business needs evolve. Review collected by and hosted on G2.com.

HotelFriend offers a thoughtful balance between operational structure and hospitality-focused service. Rather than simply digitizing hotel processes, it helps create an environment where staff can spend more time engaging with guests and less time managing administrative tasks. For boutique hotels that want to preserve a personalized guest experience while embracing modern technology, it provides a practical, flexible, and reliable solution. Review collected by and hosted on G2.com.

The user interface would benefit from a more modern and sleek design. Although it maintains a minimalistic style, it can occasionally feel a bit outdated. Navigating the more advanced features, like revenue management and multi-restaurant integrations, presents a slight learning curve because of the extensive selection of modules. Even though the GUI is generally straightforward, it still requires some time to become fully comfortable with all its functionalities. Review collected by and hosted on G2.com.

Before 360HMS, many hotels manage multiple siloed systems: one for front desk, another for F&B POS, another for accounting, yet another for housekeeping. That creates duplication, errors, delayed reports, and disjointed data. 360HMS addresses those issues by:

Streamlining operations: reservations, room assignments, check-in/out, housekeeping tasks happen within one system rather than passing paper or spreadsheets.

Reducing manual errors and improving speed: Because data flows across modules (e.g., POS charges go to guest folio; invoices generated automatically; housekeeping tasks updated live) the risk of missing or incorrect entries drops significantly.

Increasing visibility and control: With embedded reporting and analytics (occupancy rates, revenue, guest behaviour, multi-currency invoicing) you get actionable insights.

Enhancing guest satisfaction: Faster check-in/out, accurate billing, integrated POS for in-room dining/spa, and more coordinated housekeeping make for better guest experiences.

Supporting growth and multi-unit operations: It supports multi-restaurant operations, multi-currency, remote access, and web-based GUI—so whether you have a boutique hotel or a chain, the system scales.

Reasons for Choosing 360HMS:

We selected 360HMS because we needed a scalable, cloud-based hospitality platform that didn’t force us to cobble together multiple apps. We valued:

A wide range of modules (reservations, front office, POS, F&B, inventory, accounting) in one platform.

Remote access and multi-currency/multi-language capabilities (important for our international clientele).

Strong support and after-sales maintenance (they advertise 24/7 support) which gave us confidence.

360 Mango Solutions Review collected by and hosted on G2.com.

Till now i found nothing to dislike about it. Review collected by and hosted on G2.com.

Better integration with all online agency ,

Ensure your hotel process run smoothly like checkin , customer infos and all. Review collected by and hosted on G2.com.

I think Hospitable.com could be improved by adding a feature to temporarily delist a property on a particular booking page like booking.com and then, at a certain point, automatically relist the property. This would allow me to favor a particular property system over another, and as I get closer to a date when it needs to be occupied, it could then offer it to other portfolios. Review collected by and hosted on G2.com.

I use Hospitable.com to manage my short-term rental properties. It centralizes bookings from platforms like Airbnb and Booking.com into one calendar, reducing the need to access multiple websites and simplifying my workflow. Review collected by and hosted on G2.com.

It's hard to navigate out of the logged in experience but using incognito I was able to get back to some key questions. This could easily be solved by making the non-logged in experience material accessible through a chatbot or non-logged in view. Review collected by and hosted on G2.com.

Engine allows consolidate travel booking for distributed teams without needing to pay for an expensive platform that's enterprise grade, we're just not built for that and don't have that extra money to spend on software. Review collected by and hosted on G2.com.

Honestly, the depth of the platform means there’s always something new to discover which is great, but it also means you occasionally find a feature you wish you’d known about months before. Review collected by and hosted on G2.com.

Distribution and rate management used to eat time we didn’t have. Keeping rates consistent across channels, avoiding overbookings, reacting to demand across properties in different markets. Cloudbeds handles all of that without us having to think about it.

But the biggest surprise has been guest experience. Even for OTA bookings where you’d normally know almost nothing about the guest before arrival the pre-check-in flow captures real data. By the time a guest walks in, we already know who they are. That changes the whole interaction, and for a boutique property, that personal touch is everything.​​​​​​​​​​​​​​​​ Review collected by and hosted on G2.com.

Nothing comes to mind. Our Team loves Canary services and we have used them for quite some time now. Review collected by and hosted on G2.com.

We use Canary services for contract signatures in our Sales Department, and this makes life easier for everyone involved. We have never had any complaints or issues. Review collected by and hosted on G2.com.

Skytouch can be very slow at times to load information, especially when our hotel is busy with multiple reservations. It slows down our check in process and payment processing. Not ideal when it is very busy.. Review collected by and hosted on G2.com.

A few problems are simple bugs that occur, there was an update that helped us view specific reports when they were trying to be saved or printed.

Another bug that seemed to be fixed by skytouch is when payments would decline, and a new method of payment was added then that second payment would also decline. This was fixed and now allows us to charge the newly added card without having to log out and log back in for the card to work again. Review collected by and hosted on G2.com.

There is very little to dislike about the platform overall. As with any feature-rich system, there is a learning curve when first getting started, and some areas of the interface can take time to fully understand. There are also occasional enhancements and integrations that we’d love to see added as our business grows. However, Guesty continues to evolve, and the support and product teams have been receptive to feedback and suggestions. Overall, the benefits far outweigh any minor frustrations. Review collected by and hosted on G2.com.

Guesty has solved one of the biggest challenges in short-term rental management: bringing multiple systems and processes together into a single operational platform. Before using Guesty, managing listings, reservations, guest communications, pricing, housekeeping, and owner reporting across different channels would have required significant manual effort and multiple tools.

By centralising these functions, Guesty has helped us streamline operations, reduce administrative workload, minimise the risk of errors, and improve response times to guests. It has also given us greater visibility across our portfolio, allowing us to scale more efficiently while maintaining a high level of service for both property owners and guests. The automation capabilities alone have saved considerable time and enabled us to focus more on growing the business rather than managing day-to-day operational tasks. Review collected by and hosted on G2.com.

The accounting aspect for service providers still lacks visibility and clarity. Cleaning agents do not have access to a summary dashboard with their completed, uncompleted tasks, and the associated amounts. As a result, they frequently send me invoices that do not always match the RentalReady schedule, which leads to unnecessary manual checks. A dedicated module or better tracking would greatly improve consistency and save everyone time. Review collected by and hosted on G2.com.

RentalReady allows me to solve several recurring issues in my business: managing booking flows, coordinating between owners, travelers, cleaning and maintenance teams, as well as centralizing information. I save time, avoid human errors, have a clear view of schedules, and my travelers automatically receive essential information, which greatly improves my satisfaction rate and overall rating. Review collected by and hosted on G2.com.

Lodgify's software doesn't quite have the polish or reliability of a market leading PMS.

There are times when they are behind their competition in terms of necessary features. For example, when I first started using the tool there was no way to send an automated message to a guest immediately after they made their booking. You could only do automated messages for check in and check out. To their credit, this has since been remedied.

There are also commonly bugs/issues that impact my operations. Recently, there was a bug where the messaging tab did not display the name of the guest or any of the message history. It made it difficult to respond to guest messages. Once again, this has since been remedied. Review collected by and hosted on G2.com.

Lodgify is a cost effective property management software for smaller, independent short term rental hosts. It helps me list my properties on multiple online travel agencies as well as accept bookings through a direct booking site. Review collected by and hosted on G2.com.

nothing really, the fact that they have an after hours contact makes it more reliable for service providers like us who require their services at night, over the weekends and even on public holiday. Review collected by and hosted on G2.com.

1. integration of of property listing to online sites like booking.com, Airbnb and more.

2. Generation of operational reports, like revenue and daily occupancy reports

3. Revenue forecast

4.Allocation of retain credits Review collected by and hosted on G2.com.

A potential improvement could be the expansion of integrations with third-party services. For users who rely on specific tools or software for certain aspects of their operations, a broader range of integrations could enhance the platform's versatility. Additionally, considerations around pricing, especially for smaller establishments, might be a factor, and more flexible pricing options could cater to a wider range of businesses. Review collected by and hosted on G2.com.

RoomRaccoon.com addresses critical challenges in the hospitality industry by providing an all-in-one solution for hotel management. The platform's centralized approach streamlines reservation processes, minimizes the risk of overbooking, and enhances guest communication. This not only improves operational efficiency but also contributes to a positive guest experience, fostering loyalty and positive reviews. RoomRaccoon.com's comprehensive feature set enables hoteliers to focus on delivering exceptional service while optimizing bookings and revenue management in an increasingly competitive market. Review collected by and hosted on G2.com.

While Ciirus offers a variety of self-help resources, I often find that they don’t quite get me to the finish line. More often than not, I end up reaching out to a Ciirus rep for guidance—and honestly, that’s where the real value is. Their team is always helpful, knowledgeable, and quick to get me back on track. Review collected by and hosted on G2.com.

One of the biggest benefits for me is having all our reservation information in one place. It makes things so much easier—no more jumping between systems or digging through emails. Ciirus helps keep everything organized and accessible, which saves time and cuts down on mistakes. It’s just a smoother way to manage bookings and guest info. Review collected by and hosted on G2.com.

If I had to point out one area for improvement, it would be the competitive analysis at the individual property level. While Beyond Pricing provides great market-wide data and trends, I'd like to see more robust tools for comparing a specific home against its true competitive Review collected by and hosted on G2.com.

he platform does an excellent job of responding to real-time market conditions, demand, local events, seasonality, and booking pace, allowing us to price more competitively without constantly making manual adjustments. At the same time, we can easily customize pricing rules, set minimums, and override recommendations when needed for specific homeowners or properties. Review collected by and hosted on G2.com.

I haven’t found anything that I dislike about it yet for my use cases. Review collected by and hosted on G2.com.

I use Wheelhouse to manage short-term rental pricing and demand forecasting, adjusting prices dynamically based on market demand/other variables. Review collected by and hosted on G2.com.

Reporting and analytics are somewhat limited, and syncing between platforms can occasionally be delayed. Review collected by and hosted on G2.com.

iGMS solves the problem of handling multiple listings across different platforms by bringing everything into one system. Features like automated messaging, unified calendar, and task management reduce workload, improve efficiency, and help maintain a better guest experience. Review collected by and hosted on G2.com.

Not much context on the site yet. Could use more marketing to get the name out there. Not enough room availability for airbnb type rooms. Would be nice to connect all of these easier. Review collected by and hosted on G2.com.

Solves problems for the owner of the hotels and reservations primarily by giving them a platform to book vacant rooms. Not as big for the consumer, but the consumer gets another site to manage reservations for their next vacation or business trip. Review collected by and hosted on G2.com.