Auto Dealer Software

The only negative I could come up with is they spend so much time and effort investing in making specific areas outstanding that sometimes other areas (like integrations and clientside reporting, at the time of this writing) are left in the cold a little bit. But they have promised me they are working on solutions in the near future, which I have no reason to doubt because they have always delivered. Review collected by and hosted on G2.com.

PERQ has helped us not only capture way more leads and start more conversations with customers earlier in the process, but they have given us much more insight into our consumer than we would have ever had without them. Review collected by and hosted on G2.com.

Some minor features such as reporting items and ability for tech to save inspection while performing the inspection. Review collected by and hosted on G2.com.

We started our business using Mitchell but came to realize that sales tax would randomly be wrong or not charged at all which they could never fix after hours on hold and waiting for tech support. We then changed to RO Writer and used them for about 8 years and that worked ok with exception of many hours of set up and it was windows based. Had to upgrade and then started having lots of problems and the support went downhill. Tekmetric was easy to get set up for our go live date and since going live their support team is awesome. First and second week lots of support chats got us going in the right direction with things. One thing I would say is make sure you take the time to get EVERYTHING set up before going live. We only had to make some minor setting adjustments and now it's working really good. Review collected by and hosted on G2.com.

Saving $$$ monthly by having a POS and DVI in one product. Better more efficient work flow. Review collected by and hosted on G2.com.

I do not like the opt-in and out feature because some customers do not accept the request for text messages. Sometimes the customer will not type in just yes to opt in and we have no way but to call them to tell them to just type in the word yes. Review collected by and hosted on G2.com.

Only advice I would give is to make sure you take the training videos that VIN gives because this is a very useful system to record all your hard work. Review collected by and hosted on G2.com.

Customers prefer to text rather than call and talk on the phone with a salesman so being able to text the customer straight through the system in very convenient. Review collected by and hosted on G2.com.

rs and as of yet have not found a better product,, Review collected by and hosted on G2.com.

great tool to assist you in buying and pricing y9our vehicles Review collected by and hosted on G2.com.

assisting in pricing and sourcing of vehicles Review collected by and hosted on G2.com.

The time clock closes out if you enter anything in wrong which is kind of annoying. It’s been freezing up occasionally when I’m trying to complete a deal and I have to completely close out through the task manager. I have to open the full deal paperwork to find out what bank the customer financed through. Review collected by and hosted on G2.com.

It's made my job in dealer trades pretty easy! Review collected by and hosted on G2.com.

Easy to keep track of my deals and have multiple tabs open to reference and compare deals. I love how easy it is to book a new purchase deal and still be able to keep the deal recap open in case I need to use it later. Review collected by and hosted on G2.com.

The only issue is you would like more innovation, faster. Review collected by and hosted on G2.com.

It's the only solution that doesn't fail and is easy to navigate and fairly user friendly. While the other solutions have some sexy add on's the reality is that you don't use those things 99% of the time and eLead does everything you need with support that is knowledgeable and competent. Review collected by and hosted on G2.com.

Lead Handling, Follow Up, Showroom Activities, Staying in Touch with our Customers, Marketing Review collected by and hosted on G2.com.

When integrating data to Quick-books and making corrections to invoices, payments and bills, edits/deletions have to be done in both programs separately and do not automatically change. Review collected by and hosted on G2.com.

More of our inventory is accounted for when billing out projects and service orders. Many things often weren't billed out because we did all things through paper copies before Fullbay. The ease of adding parts to service orders on all sides, tech & service writer is simple and allows for better control of inventory and accounting that all parts got placed on the correct invoice. Review collected by and hosted on G2.com.

From my observation of the clients usage, not a real lot. I did hear a few times that the software was a little "heavy", meaning to much to get from one function to another. The only other things I had heard were very positive. Review collected by and hosted on G2.com.

We solver data integration from a 3RD party package to eliminate double key strokes and import. Review collected by and hosted on G2.com.

Overall there is only one gripe - appears to be difficult to switch between Conquest and Provision should I need to compare new and used values quickly Review collected by and hosted on G2.com.

I believe that the overall package is the best in the market Review collected by and hosted on G2.com.

Easy access to pricing and inventory analysis are the main advantages and in terms of benefits, there are numerous - offering the client the advantage of transparency and quick movement between information across all platforms, new and used Review collected by and hosted on G2.com.

Hr module & vehicle stage screen has been long pending requirement Review collected by and hosted on G2.com.

It gives you complete control over your garage business. Right from flexibility to back end support, everything is perfect. Have been able to scale our business using Garageplug since it takes care of all the routine operations like job creation, spare parts management, invoicing & accounting as well. Review collected by and hosted on G2.com.

We would love the ability to change labor dollars without having to change the tech hours. The other thing is more than one phone number in the contact screen would be nice and I understand that is something they are also working on. The last thing would be the parts catalog would be nice if all vendors could be on the same screen so you could easily look at all your vendors and compare price and availability. Review collected by and hosted on G2.com.

Do it! It will change your shop! We have also found that a touchscreen laptop with fold-able screen works best at the front counter. Review collected by and hosted on G2.com.

We have only had the system since the beginning of the year, but the one thing is available tech time and efficiency. Review collected by and hosted on G2.com.

Although the platform itself is wonderful, there are times where the system goes down. With the system down, almost no functions can be used and you simply have to wait for IT to solve the problem before you can proceed with any work. Review collected by and hosted on G2.com.

This is a solid software that is used by much of the insurance and automotive repair industry. The CCC ONE software allows for quick and accurate estimates that are easily accepted by repair facilities. The customer service is knowledgeable and efficient. Review collected by and hosted on G2.com.

The CCC ONE software allows adjusters to quickly and accurate assess a vehicles damages, as the platform provides part prices for both new and LKQ parts, easily identifiable photographs and diagrams, and a simple to read estimate format. This has increased the productivity of adjusters as they are able to complete a higher level of estimates while increasing their accuracy. Review collected by and hosted on G2.com.

My computer is the master, I often lose connection to my employees' computers which becomes incredibly irritating. Review collected by and hosted on G2.com.

The reports the program offers are far more valuable than any report I can create I'm QuickBooks as it offers me more detailed information based on each technician or each department separately. I have 5 repair departments that all work on different types of vehicles and this allows me to categorize them for reporting purposes. Review collected by and hosted on G2.com.

I dislike that I can't filter my searches by license plate number. Review collected by and hosted on G2.com.

It has impacted us tremendously. Review collected by and hosted on G2.com.

Slowness, too many clicks to complete a task, inability to prevent skates. Review collected by and hosted on G2.com.

Dig deep into what you’re looking for. The saying you get what you pay for is absolutely true. If your organization is internet focused then this may not be the solution for you. If you are looking for something simple this is it. Review collected by and hosted on G2.com.

All leads/customers are in one place, can view all opportunities, monitor all salespeople effectively Review collected by and hosted on G2.com.

Could have better template designs for emails Review collected by and hosted on G2.com.

Customer followup is easy. With the built in or customizable schedule, customers are contacted at pivotal times to them buying a vehicle Review collected by and hosted on G2.com.

It wasn't very dependable. Maybe it needed more filters, we would constantly get telemarketers Review collected by and hosted on G2.com.

Easier to navigate webpage- was unable to delete from my computer. So it still came up occasionally Review collected by and hosted on G2.com.

Benefits being able to get notifications fast and contact customer base quickly Review collected by and hosted on G2.com.

Crashes too many times. espically at the end of the day while customers are picking up their cars. Review collected by and hosted on G2.com.

Don't use, run away, use Mitchell or Identifix or RO wrighter Review collected by and hosted on G2.com.

I'm solving the problem of a non functioning over priced software program by researching a new software program. Review collected by and hosted on G2.com.

The restrictions of Cadillac's CTA program does not allow us to make changes to our fleet input once we submit (in case of human error) but this is hardly an issue considering the response time from the support team. Review collected by and hosted on G2.com.

One of the by-product benefits that we only realized after we integrated with TSD was that their in-platform fleet query system has become extremely valuable in properly tracking our fleet management. We are able to save custom-built queries to answer very complex questions that arise during audit times and other instances. Review collected by and hosted on G2.com.

so many reports and menus that if you can't remember where something is and it's not on your favorite list, it's very hard to find or use "help" to locate it. Review collected by and hosted on G2.com.

there are a number of additional products that can be piggy-backed onto the software. The basic rentworks will do everything a small agency needs. We added EREZ to automate the online reservation system. Still forming an opinion on that. Review collected by and hosted on G2.com.

the ability to add notes to a car or renter has been a huge benefit. Went to rent a vehicle to a customer that had not been here for five years but had a bal due. Customer walked but it kept us out of a possible situation. Review collected by and hosted on G2.com.