Auto Dealer Software

I think it would improve the workflow to have the ability to print key tags for vehicles, as this was a feature I had with Mitchell and didn't expect AutoLeap to lack. Reading history from past management has not been great either for the technicians Review collected by and hosted on G2.com.

AutoLeap helps me access and track workflows better than other management systems. It centralizes everything, making it easy to find needed information and streamlines daily management with customer reminders, integrated CRM, and efficient communication. Review collected by and hosted on G2.com.

Honestly, I still haven’t found anything that feels like a downside to this software. Review collected by and hosted on G2.com.

For me, it’s the phone integration. I’m not always able to be at my computer or even near a phone, so the integration with Ring central lets me answer calls, send texts, and check voicemails even when I’m away from my shop for whatever reason. Review collected by and hosted on G2.com.

Goes down too much. The pricing can be WAY off some times. Saves birthday but no idea if there is a way to have it tell us when their birthday is so we can call without us having to leave a reminder. And the text reminding only going to one person is annoying when a manger and salesman are talking to the client. Review collected by and hosted on G2.com.

Can help streamline the process to be a much easier time from hand shake to handing off keys. It also help make follow up very easy and full of reminders to help nothing slip by Review collected by and hosted on G2.com.

Configuring tiered deposit policies by vehicle category (for example, automatically applying higher security deposits for premium SUVs versus standard economy hatchbacks) still requires our desk staff to manually confirm the deposit amount on the agreement form. If deposit rules could be automatically tied strictly to car classes at the time a reservation is created, it would save a few extra seconds during busy shifts. Review collected by and hosted on G2.com.

We were bleeding revenue through post-trip chargebacks, unrecoverable cosmetic damages, and administrative chaos around returning security deposits. Renters frequently disputed arbitrary charges because previous paper slips didn't clearly outline deductions.

CarCEO solved this by tying the customer's identity, digital agreement, payment breakdown, and return condition records into a single auditable profile. Our deposit dispute rate dropped by over 80%, and our desk managers feel confident knowing that our liability terms and charge justifications are documented in writing. Review collected by and hosted on G2.com.

Sometimes the notifications give me trouble but I can reach out to support and Rohit helps out a lot and always provide the solution on top priority. Review collected by and hosted on G2.com.

I find it helpful that I can manage all my leads with a single login. Being able to view my appointments and handle everything directly from the Dashboard makes things much more convenient for me. Review collected by and hosted on G2.com.

As with any technology platform, occasional issues may arise following software updates. While every update is thoroughly tested, some features may require minor adjustments once live. Rest assured, our support team is on hand and ready to respond quickly, ensuring any issues are resolved with minimal disruption. Review collected by and hosted on G2.com.

The regular product updates clearly reflect customer feedback, and many of the day-to-day operational challenges we've raised have found their way into new features and improvements. It's refreshing to work with a company that genuinely listens to its customers rather than simply maintaining the status quo. Review collected by and hosted on G2.com.

No language translation in the client portal except for a few. All languages should be available for customers to see their language, since this is a client-facing portal. Not everyone speaks English well or understands it. In addition, Serbian Latinica is not an available language for translation and should be added in the client portal and in the software translation options. I am currently paying for something that my customers cannot use. This is causing me to have to look for another program elsewhere (even though I love ARI and would like to continue using it). Review collected by and hosted on G2.com.

All in one system for administrative and technical situations. I love that it also incorporates other things that I have not necessarily thought of. It allows me to service my customers in a way that they have not experienced before. Review collected by and hosted on G2.com.

Some minor features are very difficult to use. I made requests for adding features, but not all of them were implemented. Review collected by and hosted on G2.com.

Automation of business profit calculation. Review collected by and hosted on G2.com.

Perhaps the removal of the appraisal photographs after a certain timeline but that would be the only thing that springs to mind. Review collected by and hosted on G2.com.

Keeps our business running smoothly by streamlining vehicle appraisals, which in turn helps maximise sales. Review collected by and hosted on G2.com.

It's not as complete for purchasing vehicles. Features that are accessible for deals are not available for purchases. Review collected by and hosted on G2.com.

The intake of vehicles and keeping track with the Recon module as well as financing options. Review collected by and hosted on G2.com.

When exporting to Excel, the formulas don’t carry over. Review collected by and hosted on G2.com.

no errors in estimating Review collected by and hosted on G2.com.

My biggest concern is with the reporting area. There are some legacy reports that are very basic and not drill downable, which is very important. The layout and font are hard to read. We prefer the style of the newer reports; they're drill downable and easier to read visually. We don't care for the legacy areas. The outdated reports are functionally hard to use. Review collected by and hosted on G2.com.

I use VinSolutions Connect CRM to organize our follow-ups beyond human capability, store templates, document deals, and manage our leads efficiently, ensuring our team can focus on selling vehicles. Review collected by and hosted on G2.com.

Sometimes it is not as customizable as we'd like, especially with messaging on the widgets that can feel stale after some time. I would love it if this messaging could be customized or even just rotated, so it was not the same message. Review collected by and hosted on G2.com.

We are getting customers to stay on our website longer by utilizing PERQ quiz widgets, creating gamification of our site almost. We also can identify how many users submitted information through PERQ and were matched to a sale, as well as users who were not matched to a sale who we can remarket across various channels. Review collected by and hosted on G2.com.

As a user, I currently do not have any dislikes. I use the product to strictly search for phone calls when a situation pops up. I am able to do that easily. Review collected by and hosted on G2.com.

It helps us listen to calls from our call center to make sure they are explaining things properly. It also helps us listen to phone calls from customers to confirm if they indeed said what they are claiming they did. Review collected by and hosted on G2.com.

At this moment, everything seems to be just right. Review collected by and hosted on G2.com.

Autoflow helps us save time by automatically repopulating inspection information from previous visits. Time saved is money earned! Review collected by and hosted on G2.com.

The security features could be improved to allow more customized user roles. Review collected by and hosted on G2.com.

We are able to pull our commission schedule into Netchex instead of having to manually enter every commission into payroll. Review collected by and hosted on G2.com.

Very rarely but at times, the system goes down. They are usually really fast at taking care of the issue. Anytime i do have issues their customer tech support is quick to help me get situated. Review collected by and hosted on G2.com.

With partstech i am able to find the parts at the absolute best price and get them faster too, based on the needs of that repair order. Review collected by and hosted on G2.com.

No way to close specific job lines for flat rate technicians. Would like to be able to communicate with each member of the staff without having to "send" jobs back and forth with notes. Review collected by and hosted on G2.com.

Customers love the text/email feature. Being able to see notes/repairs orders in real time. It keeps me available to answer incoming calls for more business. Review collected by and hosted on G2.com.

Implementing a new software solution can take time, and there may be a learning curve involved in using GaragePlug effectively. GaragePlug is a cloud-based solution that relies on technology and internet connectivity, so it's important to have a reliable internet connection and backup plans in case of technical issues. Review collected by and hosted on G2.com.

Without a comprehensive management solution, many garages struggle with manual tasks such as tracking inventory, managing job cards, and scheduling appointments. GaragePlug can automate these tasks and improve efficiency. Review collected by and hosted on G2.com.

It is not the most visually appealing software to use. It certainly gets the job done. This complaint is hardly a complaint as the software does exactly what is meant to do. Review collected by and hosted on G2.com.

Check out the company. Their support is quick and easy. The software easily handles everything we need it for use in an independent automotive sales dealership. Review collected by and hosted on G2.com.

It is not problems that are being solved. The software keeps our inventory organized and allows us to track profits and losses pretty easily. There are numerous reports available to track out strong areas and weak areas. Review collected by and hosted on G2.com.