Products

Optimizely Content Marketing Platform brings teams together in a single, AI-powered workspace to share plans, collaborate on assets and execute campaigns.

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

Axero Intranet combines the best features of social networking, collaboration, and community software into a single, integrated platform that powers social intranets and customer communities. With Communifire, you can work with everyone -- inside your business with your co-workers and employees and outside your business with your customers and partners.

The Chrome Extension Get access to an amazing Chrome extension available on Linkedin & Sales Navigator that allows you to analyze any profile on Linkedin and get access in 1 second to : - AI Generated Sales Copywriting including: AI Emails & Sequences, AI Icebreakers, AI Linkedin Messages & Comments (created with tons of data about your prospect including their personality). - A 360° analysis of the company your prospect works for - A 360° analysis of your prospect's web activity inc

Datawire is an open source tools for microservices. This account curates content around microservices and devops.

eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.

Chat Pandas is a subsidiary of Live Chat World Wide. Chat Pandas are a leading BPO, working with clients across the globe in a number of sectors, from SaaS to Travel and Tourism, delivering tailored customer experiences. Chat Pandas offers up to tier 3 customer support, detailed technical support, inside sales, live chat, email ticketing and phone support.

HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decision tree. This step-by-step guided methodology helps consultants troubleshoot customer issues in a structured manner. AI Assistant - an advanced feature powered by Azure OpenAI GPT that provides instan

AnswerAide provides quality customer service solutions and answering services 24/7. The services we offer help our clients stay at the top of their industries because of the excellent support their customers receive from us. In addition to taking a traditional message, AnswerAide also collects and qualifies new leads, takes orders, dispatches emergency calls, provides technical support, places orders, collects donations, schedules appointments, and much more. In addition to phone service

A quality call monitoring solution to help you understand trends and data and improve your customer service!

EmberQA is an AI-powered quality assurance platform built for call centers and answering services that want to elevate customer experience while reducing manual QA work. Traditional QA methods review less than 1% of calls, leaving coaching opportunities, compliance risks, and performance insights hidden. EmberQA solves this by automatically pulling in call recordings from your existing phone system and using AI to review 100% of calls in minutes, against your own QA rubric. With EmberQA, every

ServiceSim is an AI-enabled training partner that simulates the customer side of interaction so your agents can practice even the most complex customer interactions in a real-life situation with all of the variables of a typical human conversation.

EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals.

Black Duck by Synopsys provides a comprehensive software composition analysis (SCA) solution for managing security, quality, and license compliance risk that comes from the use of open source and third-party code in applications and containers. Black Duck gives you unmatched visibility into third-party code, enabling you to control it across your software supply chain and throughout the application life cycle.

QA Touch is a collaborative test case management tool for modern QA teams.

go4clic is a social learning platform that improves training performance, achieving + 95% engagement. We have identified the power of proposing to participants to solve challenges in a collaborative way, generating community and networking. We simplify gamification so that teachers can innovate and enhance their course performances.

Datto Workplace is a security-focused enterprise file sync and share (EFSS) solution designed to facilitate secure and efficient collaboration for businesses. It enables employees to access, edit, and share files seamlessly from any location and device, enhancing productivity without compromising security. With deep integrations into Microsoft Office, Teams, and Outlook, Datto Workplace fits naturally into existing workflows, minimizing the need for process changes. Key Features and Functionali

With the Cronofy you can send personalized meeting request links to your contacts. There's no more email ping pong, with the Scheduler you can easily find a time that suits everyone whilst maintaining total control of your calendar and schedule. Your contact doesn't have to fill out their details and with our extensions, neither do you!

Get on the same page with your customer—literally. Create a shared space for you and your customer to work together - so you can shorten customer onboarding, increase adoption and Build long term business relationships. customer success manager's work usually starts when most fairy tales end - taking care of the customers happily ever after. Here at EverAfter we empower customer success teams to do just that. Our secret sauce is our smart widget based hubs that allow you to design persona

Netstock is a Software as a Service company that lives in the cloud, and connects with your ERP system. It provides insights into your Excess Inventory, Surplus Purchase Orders, Fill Rate, Stock outs and Potential Stock outs