I consider quick search the strongest point in DOORS.
Traceability could be a powerful feature whether it is used taking care about complexity (several artifacts related to each other may cause unnecessary complexity).
As much as you populate DOORS with artifacts, after a period of time, could be difficult you find what information you are looking for. Depending how the Project Areas are organized in your Company, navegability can be tiring. For example:
- When you want to link an artifact to another, a window is opened and you have to navigate through entire structure of folders to find the artifact you are looking for.
- Many colleagues of mine comment about there is no baseline per artifact, just on full Project Area. Most part of time, you wish to get a snapshot of only one artifact.
- Few options to customize the export format (.pdf or .doc).
- When you have to export, if the artifact contains inserted artifacts, you have to expand all of them to assure the document exported will contain every information you need. In some cases, when you have more than two levels of traceability, it is not possible to export the third level, because DOORS only expand until the second level. So, you cannot to export in these cases.
- When you link an artifact to another, DOORS does not check if that relation already exists. So, in the tab on the right, you can observe several duplicated links.
- In the folder structure, would be possible you order by drag and drop. Today we have an alphabetic order.
- In an agile environment, I think DOORS is loosing visibility because it is a tool with a lot of features that can generate a complexity. Normally, in an agile context
In my opinion, in the moment a Company decide to adopt DOORS, it should make an exhaustive PoC conduced by an experient professional that already had implemented this solution in other Organizations, like an user, not like a vendor. It allows to validate specific situations that happen in day by day.
Commonly, PoCs to sell software products simulate best scenarios that does not happen in real world.
In the Company where I work, we started an Agile Transformation in 2014. We purchased the IBM suite tool to implement RTC, RDNG and RQM. We had thought until last year that IBM CLM could help the teams get their day by day faster. Although we have identified a negative reposition of this suite compared with others (such as Atlassian, CA...) mainly related to usability and complexity of use.
It is motivating a non use by our staff, whose have chosen alternative solutions (even phisycal kanban, for example).
Finally, today we are not perceiving a real benefit with DOORS, just the use by internal policy, not because promotes more productivity.