Products

Inspeech is a Speech Analytics solution that is able to transcribe and analyze all the contact center’s conversations on all voice and text channels using cutting-edge GenAI technology. Inspeech provides business intel as it assesses the quality of the service provided, viewing KPIs and detecting operational issues, which contributes to lowering costs and improving the customer experience. It additionally optimizes agent performance as it provides actionable insights aimed at raising service and

IMScollect is a cloud platform for integrated management systems covering ISO 9001, 14001 and 27001. Maintain processes, documents, risks, audits and corrective actions once, while keeping each standard's evidence separate. German interface, EU hosting.

Cryptact is a crypto tax and portfolio management platform developed by pafin Inc. It connects to major exchanges, wallets and blockchains, then automatically calculates gains and losses from the transaction data it imports, so investors no longer need to reconcile records by hand. The platform supports 15 fiat reporting currencies, making it suitable for investors who hold assets across multiple markets. For Japan, India, Australia and Canada, cryptact produces tax reports that can be used dir

Workforce management for contact centers and BPOs, on your own server: forecasts, schedules, live adherence. Free up to 25 agents.

EOS is an AI sales training platform for enterprises that grades what the reps say — not just how they sound. It extracts factual claims from practice calls, verifies them against your product documentation, and auto-generates quizzes to close knowledge gaps. It is a dual-engine AI training platform for sales teams: one engine scores soft skills (empathy, listening, process) via AI roleplay. The other detects factual errors in real conversations and auto-generates personalized quizzes. Also avai

Nexa SDK is an on-device inference framework that runs any model on any device, across any backend. It runs on CPUs, GPUs, NPUs with backend support for CUDA, Metal, Vulkan, and Qualcomm NPU. It handles multiple input modalities including text 📝, image 🖼️, and audio 🎧. The SDK includes an OpenAI-compatible API server with support for JSON schema-based function calling and streaming. It supports model formats such as GGUF, MLX, Nexa AI's own .nexa format, enabling efficient quantized inference ac

Mawidi is a bilingual AI receptionist purpose-built for service businesses in the Gulf — clinics, dental and aesthetic practices, salons, spas, restaurants, gyms and more. It handles inbound WhatsApp and phone enquiries 24/7 in Khaleeji Arabic and English, qualifies the request, books the appointment into the existing calendar, and collects a deposit through local payment rails (Mada, Apple Pay, Sadad, KNET). Mawidi handles routine reception automatically and hands off to a human only when neede

OpLink's simple user interface, powerful back end analysis tools and anytime access to data ensure multi-level organizational involvement in the compliance management system.

DataTools is an Australian software solutions company specializing in data quality enhancement for organizations in Australia and New Zealand. With nearly three decades of experience, DataTools offers a suite of products designed to ensure the accuracy and reliability of address, email, and phone data. Their solutions are accessible via cloud services, APIs, or desktop platforms, catering to various business needs. Key Features and Functionality: - Address Validation: Automatically format, cle

WoodWing Scienta is a powerful knowledge and quality management platform that centralizes your organization's critical processes and documentation into one single source of truth. Scienta improves quality management, ensuring that up-to-date knowledge is easily accessible and managed by everyone. The platform's user-friendly interface allows even non-technical users to quickly organize and share knowledge. It features robust tools for compliance tracking, audit management, and quality control, h

SpeechLog AI Analytics is an advanced solution designed to transform raw audio data from contact center interactions into actionable insights. By converting speech into text, it enables businesses to analyze customer conversations, monitor agent performance, and enhance overall service quality. This tool empowers organizations to derive valuable business intelligence, optimize operations, and improve customer satisfaction. Key Features and Functionality: - Speech-to-Text Conversion: Accurately

Customer-relation departments and executive management use Batvoice to boost sales and customer satisfaction, and save costs by automating scorings (compliance & satisfaction) and coaching. Batvoice is a unique AI that transcribes service calls content & picks-up on emotional cues to turn topics and paint points into best actions to improve results. It's plug & play, multilingual, with a multi-sectoral approach.

Empower your employees with Mitel Workforce Optimization solutions that are proven to improve both the efficiency of your organization and the quality of your customer experience.

Experian Intact is an online data management solution designed to help organizations maintain accurate and up-to-date customer information. By offering a suite of data cleansing, validation, suppression, and enhancement services, Intact ensures that businesses can effectively manage their customer databases, leading to improved marketing efficiency and compliance with data protection regulations. Key Features and Functionality: - Data Cleansing: Intact identifies and corrects inaccuracie

Experian Link is a comprehensive data management solution designed to help organizations achieve a unified and accurate view of their customers. By integrating and resolving disparate customer data, Experian Link enables businesses to enhance data integrity, streamline operations, and drive informed decision-making. This solution is available as both an on-premise installation and a hosted service, providing flexibility to meet diverse organizational needs. Key Features and Functionality:

Experian's Data Assessment Services provide businesses with a comprehensive evaluation of their current contact data quality. This service delivers a detailed report highlighting both strengths and areas needing improvement, tailored to the specific requirements of each client. By processing contact data through Experian's suite of data quality tools, organizations receive insightful analysis and actionable recommendations to enhance their data management practices. Key Features and Function

Experian's Aperture Governance Studio is an intuitive data governance solution designed to help organizations achieve clarity, trust, and understanding of their data assets. By ensuring data quality, security, and compliance, it enables businesses to attain operational excellence, adhere to regulatory standards, and maintain a competitive edge. The platform facilitates rapid implementation, allowing users to gain control over critical business data within days. Key Features and Functionality:

Experian's Aperture Data Studio is an intuitive, scalable platform that integrates data quality and governance capabilities to help businesses manage their data estates effectively. It ensures data is fit for purpose, compliant, and ready to support data-driven decision-making, enhance customer experiences, and improve operational efficiency. Key Features and Functionality: - Data Profiling and Quality Management: Aperture Data Studio offers comprehensive data profiling tools to identify and r

Experian's Single Customer View (SCV) is a comprehensive solution designed to consolidate and integrate all customer data into a unified, accurate profile. By merging information from various sources, SCV provides businesses with a holistic understanding of each customer, encompassing their identities, profiles, and interactions. This consolidated view enables organizations to make informed decisions, enhance customer engagement, and drive business growth. Key Features and Functionality:

Loopy is an observability platform for customer support operations. It serves as a central hub for data aggregation and analysis, collecting information from various sources, including CRMs, human resource tools, WFM systems, QA platforms, and chatbots. All this data is consolidated in a single location, a CX Ops Data warehouse, to overlay the visibility CX teams need to spot anomalies early, identify pain points, and evaluate changes effectively. Instead of reacting to issues, our observability