Products

Instant answers for any question. Create an AI that knows about your company knowledge and can instantly answer any question. Add it to your Slack or Teams, help desk, or website. Train eesel on your help center, Google Docs, Confluence, Notion, Sharepoint, and any other app. It takes 1 click to set up, and is fully private. Team chat: eesel can automatically jump in and answer questions in your Slack or Microsoft Teams. No more awkward DMs or clunky doc search. Helpdesk: eesel can automatic

The EdgeTier platform is a complete customer conversation analytics platform that helps brands dramatically improve their customer experience through the insights hidden within their support and survey messages. It's hard to manage high-volume, fast-paced, multi-lingual customer conversations in B2C environments. There is relentless pressure to meet service level agreements, continually improve customer satisfaction, and report insights back to the business. Operations managers and customer expe

Tenfold NextGen CTI enables companies that use Genesys and Zendesk to increase productivity, improve customer experience and make better business decisions with meaningful data.

DM Champ is a white-label AI sales agent platform for agencies to resell under their branding. It automates sales conversations across channels like WhatsApp, Instagram, Messenger, Telegram, LINE, Viber, email, SMS, and web chat. The AI qualifies leads, handles objections, and closes deals, managing transactions over $50,000. Agencies can customize the dashboard with their logo, domain, and brand colors, controlling client pricing via Stripe to retain all revenue. Setup involves providing a webs

Vereinscockpit ist eine cloudbasierte Vereinssoftware für Vorstände, Kassenwarte und Abteilungsleiter, die weniger verwalten und mehr Vereinsleben haben wollen. Mitglieder, Abteilungen und Beiträge werden zentral gepflegt, Beiträge per SEPA-Lastschrift eingezogen und neue Mitglieder über einen Online-Mitgliedsantrag direkt aufgenommen. Dazu kommen Spendenverwaltung mit Spendenbescheinigungen, Sponsorenverwaltung, Vereinskalender, Dokumentenablage, Inventar, Ehrungen, Serienbriefe und Statistike

SweetHawk offers apps for Zendesk to boost productivity.

Fini is an AI-first customer support platform helping companies deliver 5 star customer support experiences with zero code. Fini integrates with your internal company data and helps solve ~70% of customer support issues across platforms (Email, Chat, Slack, Intercom, Discord, Zendesk, Front, etc.) using Generative AI. Fini can be deployed in 100+ languages. Fini is backed by YC and Matrix, and is helping 100+ companies globally including Duolingo, Distrokid, Meesho.

Hyro Adaptive Communications platform automatically scrapes a variety of data sources such as website, databases, APIs and beyond. With its Adaptive text, voice, and touch capabilities that adjust to changes in context Hyro empowers some of the world's leading brands that are leveraging its innovative machine learning and Natural Language Understanding engine — that allow them to deliver next-gen conversational experiences that keeps their customers engaged, and increase conversions. What's mor

UnderDefense is an Agentic AI SOC & Compliance Automation platform trusted by 200+ enterprises in the US and EU. It works on top of the security stack you already own — no rip-and-replace, no added headcount — so your team spends its time on decisions, not triage. ◆ 10+ years of operations with zero ransomware incidents ◆ 250+ integrations across any SIEM, EDR, or cloud stack ◆ 24/7 IR team available whenever you need urgent support WHAT WE OFFER AGENTIC AI SOC UnderDefense Agent

SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

Move the title. Change the colors. Switch the font. Repeat. Sound familiar? Astute Review is a productivity enhancing plugin for PowerPoint that automatically reviews presentations for formatting and consistency (think spell check, but for formatting). The software drastically reduces the amount of time that professionals spend in PowerPoint on formatting (titles, page numbers, bullets, etc.), which is important, but often painful to deal with. It’s obvious your team spends a lot of time creat

CRM and Deals is a Zendesk Support add-on that helps fetch sales right from your tickets. More about its features: - Create custom sales pipelines with multiple stages - Create custom deal forms to collect all the sales necessary details - Create products and link them to specific deals - Assign different statuses to CRM users - Forecast sales over specific time periods - Measure sales team performance - Keep track of all events (actions) With CRM and Deals, it's easy to unify s

When companies rely on manual actions, valuable time is often wasted updating systems instead of focusing on work that drives the business forward. Zenphi is a powerful No-Code process automation solution, designed for Google. With Zenphi you can automate simple to complex business processes (i.e. HR Onboarding, CRM workflows, Invoice Management, Inventory Management, Service request, multi-step approvals) without the need to write code. You drag, drop, and automate. Zenphi runs on GCP and op

Flip is the leading conversational AI customer service platform for retail/eCommerce, healthcare, and transportation. Most platforms are built wide and are generic. Flip is built deep and focused on automations specific to retail, healthcare and transportation - the industries where generic AI falls short and domain depth wins. Trained on over 300 million real customer interactions across 250+ deployments—including Under Armour, Tory Burch, Experity, and 13cabs—Flip handles up to 90% of

CloudNuro is an AI-enabled cloud platform to manage complete SaaS operations, optimize SaaS spends, improve security and compliance, develop SaaS insight and maximize your ROI from your cloud investment. It is designed to provide businesses with greater control and visibility over their SaaS portfolios. CloudNuro offers a central point from where, apart from discovering their growing stack of SaaS applications, software administrators can manage application access for users/teams, licensing and

Teqtivity provides IT asset management solutions that help businesses track the complete lifecycle of their assets. Our software lets you track the asset from the point of origin through to disposal, and every activity in between, such as assignment, installation, loaned, damaged and more. Teqtivity seamlessly integrates with your other systems, such as Jamf, Kandji, Okta, Jira, Zendesk, Slack, and others.

👩‍💻 Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster 🔌 Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. 🪄 End-users don't need to download anything. 👀 View end-users' console logs 🔐 Enterprise-grade security 📈 Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score.

An agile localization management tool built for scaling multilingual customer support. Our app is available as an integration on platforms like Zendesk, Freshdesk and Intercom, and development is ongoing for other platforms. Lingpad has powerful features like an in-built smart editor, Translation Memory, Glossary, Pre-translation and much more.

Spendkey provides Spend Analytics as a Service (SaaS) that simplifies spend analytics and derives insights to enable strategic decision making, at all levels in an organization.