I love how easy it is to write, read, and maintain custom billing logic tailored to specific payer guidelines before claims are generated. Because it requires no SQL or deep technical expertise, operational managers can manage rules directly. The use of the software is easy to use and the onboarding process is very smooth. Review collected by and hosted on G2.com.
The main area I would like to see improved is the reporting functionality. Some reports can be difficult to customize or use for tracking productivity at the encounter level. I would also like rule-building and troubleshooting to be more intuitive, especially when managing a large number of rules and subrules. Overall, though, these are relatively minor compared with the system’s flexibility and impact on reducing denials. Review collected by and hosted on G2.com.
Thank you for sharing your experience, Louise. We are thrilled to hear your feedback on ease of use, reduction of manual rework, improved clean-claims rates, and enabling staff to focus on high-value work. We appreciate your feedback on the reporting functionality and think you will love what we are launching soon: a new platform that learns from remittance outcomes and signals across the network, better UI/UX, and dashboards to track performance and benchmark results.
