Products

Plutto is an advanced platform designed to streamline the evaluation and management of third-party risks, including suppliers and clients. By integrating artificial intelligence (AI) and customizable workflows, Plutto enhances due diligence processes, ensuring compliance and mitigating potential risks. Key Features and Functionality: - Customizable Request Management: Facilitates the collection and management of supplier, client, and contract requests through adaptable forms, initiating seamle

Make Your Contact Center a Satisfying and Secure Experience for Customers. Your customers want a great experience when they contact you. If you want to offer a more personal, satisfying and secure contact center operation, you've come to the right place.

Premier CX is an award-winning creative customer touch point agency that reduces costs and increases customer contact opportunities for brands and businesses across every sector.

The Compass Automation Platform is a comprehensive Managed Communications Platform as a Service designed to enhance customer engagement through voice and text automation. By integrating seamlessly with existing customer service infrastructures, it enables businesses to deliver personalized, efficient, and secure self-service experiences without the need for extensive IT resources. Key Features and Functionality: - Conversational AI: Facilitates natural, menu-free interactions, allowing custom

Enterprise-level all-in-one call center solution (IP PBX, recording, Omni-channel, predictive dialing, reporting) for small and medium

Knowledge-base software for the contact centre

SpeechLog Retail by Globitel is an advanced solution designed to enhance the quality of customer interactions in retail environments. By integrating audio and video recording capabilities with AI-powered facial and vocal recognition technologies, it enables businesses to monitor and evaluate sales representatives' engagements with customers effectively. This comprehensive approach ensures that both verbal and non-verbal aspects of customer service are assessed, leading to improved service qualit

Solutions for Growth is a full service marketing agency that helps small businesses grow sales with affordable professional marketing tailored to their unique needs.

AheevaCCS is an inbound call solution that allows you to control the distribution of your inbound calls and processing times for customer satisfaction.

CenterMaster is a customer interaction management and communications solution for contact centers designed to manage efficiency and costs.

eFACiLiTY® Helpdesk and Knowledgebase system simplifies service request management by centralizing all configurable details into a unified solution. Our comprehensive helpdesk platform ensures seamless and convenient resolution of support requests for your team. With this system, you can easily track the complete history of actions, events, follow-ups, message exchanges, response times, and user feedback. This valuable information enables analysis and improvement of the helpdesk and calls resolu

Digital Messaging & Voice CX Outsourcing Solutions OutPLEX offers a full suite of omnichannel solutions to provide CXaaS to your customers. From traditional voice solutions to the latest in messaging and automation technologies, our engagement experts combine high tech with a human touch to provide seamless experiences resulting in the highest customer satisfaction across the industry. Through an award-winning combination of hiring agents with subject matter expertise in your industry, imp

Automation & insights of “Voice of Customer” Automate your call monitoring process with intuitive Contiinex Auto Audit Combining voice to text and speech analytics with AI & machine learning capabilities to extract critical business insights from every customer conversation Monitor 100% of customer conversations, flag & reduce any Compliance & Risk Vulnerabilities real time

Radical Human Intelligence™️ is a transformative AI platform revolutionizing customer engagement. With cutting-edge, patent-pending technology, it identifies and addresses key challenges, offering a shield against the impact of "cancel culture." The platform introduces the exclusive Cancel Culture Check-Up™️ and Brand Sensitivity Score™️, delivering actionable trend reports for strategic guidance. Radical Human Intelligence™️ empowers brands to redefine strategies intelligently and engage with a

OneXtel is a leading CPaaS (Communication Platform as a Service) provider that offers seamless, end-to-end communication solutions. Our product offering includes channels like SMS, Voice, WhatsApp, Intelligent Chatbot, RCS, IVR and Email services tailored for businesses of all sizes. We take pride in empowering over 600+ enterprises, including esteemed clients like BHEL, Kissht, Rupeek, Capillary, KESCO, Magicpin and many more, to enhance their communication strategies and drive business growth

Compass by Chordia is a conversation intelligence solution that helps customer-facing teams evaluate and act on evidence from customer conversations at full scale. It connects to existing CCaaS, CRM, help desk, video conferencing, and VoIP systems including Five9, HubSpot, Nextiva, NiCE, Salesforce, Zoom, Microsoft Teams, Google Meet, RingCentral, and more. It analyzes 100% of customer interactions across more than 80 languages, evaluating human and AI agents against the same criteria. Built fo

Midnight Health is an Australian digital healthcare company dedicated to enhancing patient outcomes through technology. By consolidating the fragmented health industry, it simplifies patient experiences and improves accessibility, particularly in regional and remote areas. Since its inception in 2021, Midnight Health has supported over 200,000 Australians with more than 300,000 consultations. Key Features and Functionality: - Telehealth Services: Offers online consultations with a network of

OKESTRO is a South Korean cloud software company specializing in comprehensive cloud and AIOps solutions. Established in 2018, the company has rapidly expanded, offering a suite of products designed to streamline and optimize cloud infrastructure management for diverse industries. Key Features and Functionality: - CONTRABASS: An OpenStack-based Infrastructure as a Service (IaaS) solution that facilitates server virtualization, enabling organizations to transition from traditional IT environmen

Snapshotz is the first CX assessment app to evaluate and map the current state of contact centre and digital (RPA & AI) service delivery to the ISO 18295 customer service delivery standards.

CC Capital Group was built out of the necessity to find a solution for all of the following: -Call centers that over charge -Outsourced sales companies that talk a big game and deliver nothing -Difficulty in finding the right person through job post -High turnover -Cubicles -W2s -1099s -Work comp insurance cost -Performance based pay that delivers bad results -And most importantly a sense of entitlement by in-house workers with attendance problems. 8 ½ years later we serve over 100 clients in