Products

The customer is the center for any company that wants to be relevant in the market. Listening, understanding, learning and offering unique and consistent multichannel Customer Experiences is a challenge that DatapointEurope responds to via efficiency and profitability.

We offer tailored packages to meet the needs of the enterprise. From kickstarting your Operata implementation, Amazon Connect hosting and support, to testing and diagnostic programs.

Castel Connections is a contact center solution that has skills based routing and priority queuing to ensure the right agent matches with the right customer.

Centcom Virtual Call Center is a predictive dialer system that you can access from your computer with Internet and a phone line.

CCNA offers a full suite of Network based products and services catering for solutions with Switches and Routers, Wireless Networks, WAN Accelerators and Optimisers, and VPNs and Firewalls.

Deliver a better customer service experience by moving to a cloud call center, with the features you need to support your customers. Your customers expect a seamless customer service experience. Today, it takes more to deliver a top-notch customer support experience. With the right Cloud Contact Center in place, you can provide a higher quality of service, know more about your customers when they call, and provide multiple ways for customers to interact with your support agents. Deliver a cust

NEONNOW: Omni-Channel Cloud Contact Centre Software Solution Elevate your contact center game with NEONNOW, a powerful cloud-based platform designed to revolutionize customer engagement, powered by Amazon Connect (AWS) Key Features: Intelligent Call Routing: Ensure calls reach the right agents swiftly. AI-Powered IVR Application: Personalize customer journeys with advanced natural language processing. CONCIERGE & CONVERSATIONS: Enhance interactions and streamline conversations for excepti

MCUBE Softphone Service allows contact center agents to make and receive phone calls using a computer or mobile device rather than a traditional telephone.

An omnichannel contact centre solution built with the customer in mind. Polish your customer experience and amplify agent performance.

To be able to offer your customers perfect service and individual sales, you need a solution that combines all channels - and is also flexible and scalable. A solution that covers the requirements of your contact center as well as the wishes of your target groups. Thanks to the Contact Center Software from VIER, everyone has been thought of: Your customers are free to choose their communication channel, you have clear access to customized reports, and your employees work as effectively as p

The Ctalk contact centre system helps businesses elevate their professional image by identifying and effectively solving current business communication challenges.

DialConnection's Contact Center suite allows you to make informed decisions on when and how to best communicate with your customers. You are no longer tied to simply creating a call list in the morning and hoping for the best.

CyTrack Customer Experience (CX) technology seamlessly integrates into your telephone systems, CRM and database, allowing you to respond swiftly and professionally to customers across a broad range of channels.

Intellicon is an intelligent contact center solution especially designed for today's smart businesses.

Solgari Cloud Contact Center is a cloud based system that is available on all devices that allows your reach and respond to your customers in a timely manner.

Softdial Contact Center helps inbound operations resolve customer queries in a timely manner using IVR, voicemail, routing calls in a timely manner, and making sure the voice call and the data travel together.

VoxGen specializes in providing connected and conversational IVR IVR systems and solutions.

Communication with customers has developed in recent years from a simple call to multi-channel communication. In terms of absolute customer orientation, it is important to make contact options as easy and flexible as possible to optimally address each customer profile.

Ulysses Suite software assists organizations with managing their end-to-end customer interaction processes.