Softdial Contact Center

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Softdial Contact Center helps inbound operations resolve customer queries in a timely manner using IVR, voicemail, routing calls in a timely manner, and making sure the voice call and the data travel together.

Oceanic

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Ocean Freight Visibility (OFV by Windward.ai is a decision-support platform designed for logistics operations experts, offering actionable insights into shipment milestones and accurate ETA predictions through proprietary AI models. It provides in-depth analysis of container ports and terminals worldwide, including congestion status and turnaround efficiency, enabling enhanced exception management and decision-making. Key Features and Functionality: - Automated Carrier Container Milestones: Provides geofenced Actual Time of Departure (ATD and Actual Time of Arrival (ATA timestamps for precise tracking. - AI-Predicted ETAs: Utilizes Maritime AI™ to deliver accurate estimated times of arrival, facilitating efficient planning and reducing fees. - Comprehensive Port Analysis: Offers detailed insights into global container ports and terminals, assessing congestion and operational efficiency. - Seamless Integration: Easily integrates with existing tools and workflows, including TMS, customer portals, and BI tools, through web applications, daily reports, APIs, or embedded tracking modules. Primary Value and User Solutions: OFV enhances operational efficiency by reducing costs associated with ocean freight and container tracking. It minimizes manual checks, saving time and resources, while improving internal and external customer satisfaction through increased transparency and reliability in supply chain management.