# NEONNOW Reviews
**Vendor:** CloudWave Customer Experience Experts  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About NEONNOW
NEONNOW is a cutting-edge cloud-based contact center platform designed to revolutionize your customer engagement, business efficiencies. Utilizing the power and scalability of AWS Amazon Connect, NEONNOW delivers enterprise grade features out of the box in a no-code, cost effective platform. Featuring advanced AI-powered technologies such as intent driven IVR (Interactive Voice Response), intelligent call routing, and seamless integrations to all cloud based CRMs, NEONNOW serves to become the single pane of glass for your agents to interact with you customers and you other business systems. Elevate customer experiences, empower agents, and streamline operations. NEONNOW enables personalized interactions, real-time analytics, and seamless scalability, making it the go-to solution for modern contact centers aiming to deliver exceptional service and drive business growth.






- [View NEONNOW pricing details and edition comparison](https://www.g2.com/products/neonnow/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+09%3A19%3A48+-0500&secure%5Bsession_id%5D=33efcc32-60c4-4358-a5bc-aa9a16082442&secure%5Btoken%5D=66f16c988480e4369fc075fa60756538a79d3058a61801ea0a39f16e469081ef&format=llm_user)

## NEONNOW Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

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