---
title: CCNA Contact Centre Reviews
meta_title: 'CCNA Contact Centre Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how CCNA Contact Centre works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# CCNA Contact Centre Reviews
**Vendor:** Converged Communication Network Applications (CCNA)  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About CCNA Contact Centre
CCNA offers a full suite of Network based products and services catering for solutions with Switches and Routers, Wireless Networks, WAN Accelerators and Optimisers, and VPNs and Firewalls.






- [View CCNA Contact Centre pricing details and edition comparison](https://www.g2.com/products/ccna-contact-centre/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+13%3A17%3A50+-0500&secure%5Bsession_id%5D=8472cd6c-c284-42c8-ad0d-42b65da016ce&secure%5Btoken%5D=a30f22af8e0788957c04bb4f16d420b32e85e3b7cf1a575d7fefb98004da32a8&format=llm_user)

## CCNA Contact Centre Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

## Top CCNA Contact Centre Alternatives
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