---
title: CCNA Contact Centre Reviews
meta_title: 'CCNA Contact Centre Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how CCNA Contact Centre works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# CCNA Contact Centre Reviews
**Vendor:** Converged Communication Network Applications (CCNA)  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About CCNA Contact Centre
CCNA offers a full suite of Network based products and services catering for solutions with Switches and Routers, Wireless Networks, WAN Accelerators and Optimisers, and VPNs and Firewalls.






- [View CCNA Contact Centre pricing details and edition comparison](https://www.g2.com/products/ccna-contact-centre/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+19%3A54%3A24+-0500&secure%5Bsession_id%5D=48788257-d092-4132-ad4b-86873c2e3bcb&secure%5Btoken%5D=06470bab89f7f220862a74ba6c8623a6b1f69c53a043ef94e810aee3a00ad123&format=llm_user)

## CCNA Contact Centre Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

## Top CCNA Contact Centre Alternatives
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,549 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,448 reviews)