XCavate Mobile App

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XCavate is easy to use, reliable, enterprise-class cloud application that helps companies, backup & retrieves Salesforce logs. XCavate helps Salesforce users automatically archive historical logs. It is critical that your logs are accessible and auditable at a short notice to ensure business does not stop. XCavate helps Salesforce users’ backup logs, apply filters to identify logs and use keyword search to spot logs. This saves enormous time and effort for Salesforce users that they would have spent manually otherwise. XCavate is available as a Mobile App and Desktop version. You can download the app either from App store / Play store to get started.

NEON 360 degree customer workspace for Amazon Connect

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NEONNOW is a next-generation Contact Center as a Service (CCaaS platform powered by Amazon Connect, designed to enhance customer interactions through a comprehensive, omnichannel agent workspace. It integrates seamlessly with existing Amazon Connect instances, providing a suite of features that enable businesses to deliver personalized and efficient customer experiences without the need for extensive development or infrastructure management. Key Features and Functionality: - Omnichannel Support: Manage customer interactions across voice, chat, email, SMS, and social channels, ensuring a unified communication experience. - Advanced Agent Workspace: Offers a customizable interface with features like six-way conferencing, after-call work states, personal and company phonebooks, real-time agent statistics, and customizable branding to align with internal requirements. - CRM Integration: Embeds seamlessly into popular CRM systems, such as Salesforce, providing agents with immediate access to customer information and interaction history. - Customizable Contact Flows: Utilizes intuitive, no-code portals to adjust IVR settings and contact flows in real-time, allowing operational teams to respond swiftly to changing customer demands. - Advanced Analytics and Reporting: Leverages Amazon QuickSight to deliver real-time and historical insights with rich visualizations, enabling data-driven decision-making and performance monitoring. - AI-Powered Enhancements: Integrates with AI services to provide features like voice biometrics, automated quality management, and digital employees that handle routine inquiries, enhancing both customer and agent experiences. Primary Value and Solutions Provided: NEONNOW addresses the challenges of deploying and managing a modern contact center by offering a cost-effective, easy-to-implement solution that reduces time to value and total cost of ownership. By providing a comprehensive set of pre-built features and integrations, it empowers businesses to deliver exceptional customer experiences without the complexities associated with traditional contact center solutions. The platform's flexibility and scalability make it suitable for organizations of all sizes, enabling them to adapt quickly to evolving customer needs and market conditions.

Cloudwave

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CloudWave CXPlus is a comprehensive cloud-based contact center solution designed to provide small and medium-sized businesses (SMBs with enterprise-grade technology without the burden of upfront costs. Leveraging the power of Amazon Web Services (AWS), CXPlus offers a suite of pre-configured packages that can be deployed rapidly, enabling businesses to enhance their customer experience efficiently. Key Features and Functionality: - Call Distribution: Efficiently routes incoming calls to the appropriate agents, ensuring prompt customer service. - Chat Channels: Supports multiple communication channels, including web chat, to engage customers on their preferred platforms. - Interactive Voice Response (IVR System: Automates call handling with customizable menus, allowing customers to self-serve or be directed to the right department. - Flow Management: Manages the customer journey through the contact center, optimizing processes and improving satisfaction. - Skills-Based Routing: Assigns calls to agents based on their expertise, enhancing the quality of support provided. - Agent Presence: Monitors agent availability in real-time, facilitating efficient workforce management. - Auto Attendant: Provides automated greetings and menu options to guide callers effectively. - Dashboards: Offers real-time analytics and reporting tools to monitor performance and make data-driven decisions. - Call Reason Codes: Categorizes calls for better analysis and understanding of customer interactions. - Address Book: Maintains a centralized directory of contacts for quick access and streamlined communication. Primary Value and Solutions Provided: CXPlus addresses the challenges SMBs face in adopting advanced contact center technologies by offering a cost-effective, scalable, and easy-to-implement solution. With fixed-price packages and no upfront costs, businesses can access a world-class contact center platform that integrates seamlessly with existing systems and scales according to their needs. The inclusion of AWS technologies ensures access to cutting-edge features like artificial intelligence (AI, machine learning (ML, and sentiment analysis, empowering businesses to deliver exceptional customer experiences and stay competitive in a dynamic market.

NEONNOW

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NEONNOW: Omni-Channel Cloud Contact Centre Software Solution Elevate your contact center game with NEONNOW, a powerful cloud-based platform designed to revolutionize customer engagement, powered by Amazon Connect (AWS) Key Features: Intelligent Call Routing: Ensure calls reach the right agents swiftly. AI-Powered IVR Application: Personalize customer journeys with advanced natural language processing. CONCIERGE & CONVERSATIONS: Enhance interactions and streamline conversations for exceptional service. Seamless AWS Integration: Leverage the reliability and scalability of AWS technology. No-Code Platform: Empower your team with easy customization for greater control. Benefits: Elevate Customer Experiences Empower Agents with AI Insights Optimize Workflows for Efficiency Seamless Integration with AWS Real-Time Analytics for Informed Decisions NEONNOW is not just a platform; it's your key to transforming customer experiences and unlocking operational excellence.