Solgari is the customer engagement application that creates an intelligent communications layer within Microsoft Teams, Dynamics 365, and Azure, transforming the Microsoft ecosystem into a fully AI-powered customer engagement platform. Today, many organizations face the challenge of fragmented customer channels — voice, chat, SMS, email, and social — resulting in disparate data that prevents AI from operating effectively. With most customer conversations never reaching the CRM, the lack of contextual data limits automation and insights. Solgari addresses this by working seamlessly across all customer-facing teams and capturing every interaction, whether it’s voice, SMS, WhatsApp, chat, or email. Each conversation is automatically transcribed, summarized, translated, and synchronized to the CRM, turning systems of record such as Dynamics 365, Salesforce, ServiceNow, and HubSpot into true systems of action. This approach ensures that every customer becomes AI-ready today — with no need to switch platforms or lose historical data. Positioned within a rapidly expanding market of over 320 million Microsoft Teams users, and fully listed on the Microsoft Azure Marketplace as a co-sell-ready solution, Solgari is ideally placed for hyperscale growth, with Microsoft actively partnering in joint sales activities across key sectors including education, government, and manufacturing worldwide.