--- title: Solgari Cloud Contact Center Reviews meta_title: 'Solgari Cloud Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Solgari Cloud Contact Center works for a business like yours. date_modified: '2026-06-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Solgari Cloud Contact Center Reviews **Vendor:** Solgari **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) ## About Solgari Cloud Contact Center Solgari transforms Microsoft Dynamics 365 into an AI-optimised customer engagement platform, enabling every employee to manage voice, chat, SMS, email, and social interactions directly within D365. Fully built on Azure and seamlessly embedded into the CRM, Solgari can be deployed in under 24 hours with no need for new infrastructure, retraining, or disruptive migrations. The solution turns Dynamics 365 into a company-wide customer experience (CX) platform where any user — not just contact centre agents — can handle omnichannel conversations enriched by AI-generated insights, all with full compliance and Azure-native security. Designed for Microsoft-first organisations, Solgari is the ideal solution for businesses seeking scalable and secure CX capabilities, rapid AI deployment without contact centre overhead, and teams aiming to unify all customer-facing communications and CRM data. Buyers choose Solgari for its ability to deploy fast through the Azure Marketplace, its native integration with Microsoft Dynamics 365, Teams, Azure, and M365, and its AI-first capabilities — including automatic transcription, summarisation, translation, sentiment detection, and next-best-action insights. The platform supports organisation-wide usage, with Lite licences covering up to 95% of users at around 10% of the enterprise cost. Fully embedded within D365, Solgari requires no middleware, system switching, or data duplication, and operates with ISO-certified, GDPR-ready compliance. Within the platform, users can handle voice, SMS, chat, email, and social channels seamlessly. Each interaction is automatically summarised by AI and logged into CRM records. Solgari Copilot and GenAI Chat are included by default, providing advanced conversational intelligence. Supervisors benefit from comprehensive dashboards offering sentiment analysis, queue management, and team performance insights. Lite users have full access to interaction history, recordings, and AI tools, and can also work through Microsoft Teams — with all conversations synchronised into D365 via the Teams licence — ensuring every persona stays connected within a single, unified engagement platform. - [View Solgari Cloud Contact Center pricing details and edition comparison](https://www.g2.com/products/solgari-cloud-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-04+06%3A32%3A17+-0500&secure%5Bsession_id%5D=ff5f19c7-4bff-43de-9691-3b94cd0cec57&secure%5Btoken%5D=73bd5b9d419a3e8e59b6c1fd189e221ee3560a1e97b422d3b6e1c7c38417fd69&format=llm_user) ## Solgari Cloud Contact Center Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top Solgari Cloud Contact Center Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,507 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,470 reviews) - [UJET](https://www.g2.com/products/ujet/reviews) - 4.7/5.0 (1,101 reviews)