I'm using the "help desk" feature but and 50% of the time it will suggest an article that is helpful. I've found that tagging our articles makes a big difference. But sometimes the three articles that it suggests are completely unrelated to the question asked.
An example would be the current pricing for our service. This may be mentioned in lots of places but it it not ideal to have to update it separately in each place.
When I'm with a customer I make sure I go above and beyond giving my customers complete satisfaction with their experience with me in my store and it really gives me a sense of pride in my job as well as my efforts and striving to make them leave with a smile. I've raised my standards and... Leia mais
Just like when you purchase a food product from Rappi, Uber Eats or one of those apps. Our head of sales wanted the customer to use the chat for the client to directly use to purchase our products. I dont think that is the main intention of the chat, but it could work out. Also, it would save... Leia mais
As we are having clients and their conversation happens lot on whatsapp only so I want a way from my clients can create a ticket from there whatsapp and I recieve notification in the zoho desk
Tenho muita dificuldade em procurar itens a menos que eu tenha a redação EXATA correta. Ao procurar algo como RA12345, preciso pesquisar exatamente RA12345; se eu digitar 12345, não aparecerá nos resultados. Se houver uma maneira de refinar a pesquisa para procurar uma palavra parcial, seria... Leia mais
We have different customers, for each one of them we manage web, email, e-learning platforms, we'd like to embed customized web form and chat for each subdomain, of course the zoho desk admin must remain one for all.
I would like to automate tickets to auto generate issues on our Jira platform. The current properties within Hubspot does not enable this function to be automated.
Como faço tantas ligações e realmente não tenho um registro ou algo para consultar, gostaria de poder ver para quem liguei. Talvez não a lista inteira, apenas a ligação anterior seria bom. Às vezes posso ser insensível ao tom, então não tenho certeza se está fazendo uma chamada de saída ou não.
Our ADFS SSO provider aromatically rolls over its certificates and we have to monitor those changes and manually upload new certificates to Genesys Cloud, which impacts the platform availability.
At the end of our year long contract, we wanted our domain to transfer to our new site. There was NOTHING in the Terms and Conditions and NO contract mentioning this $99 fee that was company policy. Once I questioned them and asked where this was in the company policy, they suddenly waived the... Leia mais
I have a website where I don't make anything off of it, but I'd still like to give readers a way to reach out to me, and I'd love for Intercom to be that way. I looked through the pricing and plans but was hoping there was a really low, and basic way, that I could use this. I'm not going to get... Leia mais
Example, I copy paste the following ids with coma separated "23, 43, 45, 25, 543, 1234, 5436, 456" which then divides it into tokens which refer to the ids. Maybe there is a way to do this but I am not aware of?
While I appreciate the Chatbot which allows us to qualify potential clients better it still requires me to do most of the manual work. It would be so helpful to have some of the questions to be automated.
We got a good deal with you, but again, I am worried about businesses unable to take advantage of your skills. The demos should be available without sales pitch and perhaps having new people see reviews like this one, which have candid evaluations.
Are you expecting any changes in the statistics? The reports are unclear and the statistics are unreliable in my opinion (they can change from a week to a year).
Seeing available integrations to get metrics like CSAT or NPS. Could you provide examples or analysis to take in consideration because trying the wrong functionality in terms of time is expensive.
Finally, there is any way to take screenshots remotely with customers approval to assist them?
Any email I send from my client inboxes get lumped into 1 messy sent inbox. I really hate having to search by email and think that an organized sent inbox would be much easier just to find an email I sent for that day.
Tentei apagar mensagens de voz, mas quando voltei mais tarde, essas mensagens ainda estavam listadas como presentes. Eu tinha muitas mensagens de voz antes de começarmos a usar este sistema e estava me perguntando se isso tinha algo a ver com esse problema. Gostaria de poder deletar as mensagens... Leia mais
Atualmente, preciso usar outras plataformas para ligar brevemente para clientes para ver prova de identidade ou outras coisas e estava me perguntando se valeria a pena dedicar tempo para expandir e oferecer um recurso de videoconferência segura através do aplicativo.
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