Zipline Reviews & Product Details

Zipline is a comprehensive operational platform designed specifically for retailers seeking to enhance their in-store brand strategies. This unified solution integrates various essential functions such as frontline communications, task management, learning resources, and insightful analytics, ensuring that all team members are aligned with the brand's vision and motivated in their roles. By streamlining these processes, Zipline enables retailers to foster a cohesive work environment that ultimately translates to improved customer experiences. Targeting retail businesses of all sizes, Zipline serves a diverse audience that includes well-known brands such as Sephora, Bath & Body Works, The Fresh Market, and AEO, Inc. These organizations rely on Zipline to empower their store teams, ensuring that employees are not only informed but also engaged in their daily tasks. The platform is particularly beneficial for retailers that operate multiple locations, as it facilitates consistent communication and task execution across all stores, thereby reinforcing brand identity and operational efficiency. Key features of Zipline include its robust task management system, which allows managers to assign and track tasks in real-time, ensuring accountability and clarity among team members. The platform also offers a centralized communication hub, enabling seamless information sharing and collaboration among staff. Additionally, Zipline provides access to learning resources that support employee development, helping teams stay knowledgeable about products and brand initiatives. This combination of features not only enhances operational performance but also contributes to higher employee satisfaction and retention. One of the standout aspects of Zipline is its ability to deliver actionable insights through data analytics. Retailers can leverage these insights to make informed decisions regarding store operations, employee performance, and customer engagement strategies. With a customer Net Promoter Score (NPS) of 89, Zipline demonstrates its effectiveness in meeting the needs of its users, making it a trusted partner for retailers aiming to elevate their operational excellence. By integrating various aspects of retail management into one platform, Zipline empowers teams to work more efficiently and effectively, ultimately driving brand success in a competitive marketplace.

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Zipline

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Overview by

Dan Parker

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

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Zipline Integrations

(10)

Verified by Zipline

Zipline Media

Zipline Demo - All-in-one platform for operational excellence

Manage every location with a single app

1:Many or 1:1 communications personalized and targeted to the right people at the right time

Short microlearning or track certifications across your teams

Assign tasks and understand execution rates with photo task approval workflows

Zipline Demo - AI powered resource library

Find resources quickly with Zippy, your AI assistant

Understand health scores quickly with insights into readership, execution, and engagement rates.

Zipline Platform Overview

Zippy - Conversational AI

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Zipline Reviews (98)

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Sarah C.

Learning & Communications Coordinator

Enterprise (> 1000 emp.)

11/19/2025

"Fosters Community and Delivers Outstanding Support"

5/5

What do you like best about Zipline?

Zipline has brought our company together in ways we had never experienced before. It has fostered a real sense of community among our teams nationwide. Stores that once had little to no interaction now connect with each other daily through the platform.

A major factor in our decision to go with Zipline was its strong support feature. With our relatively small team, having access to knowledgeable experts is essential. Our account manager, Leanne, is always available and has made the implementation process smooth and straightforward, consistently providing answers to all our questions.

The platform is also extremely intuitive and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Zipline?

I have quite literally nothing negative to say about Zipline, except I wish that the pink bubble (customer support) feature was available on weekends. Review collected by and hosted on G2.com.

Colleen M.

Training and Development Operations Manager

Enterprise (> 1000 emp.)

2/16/2023

"Streamlines Communication Across Multiple Locations"

5/5

What do you like best about Zipline?

I love that Zipline streamlines our communication and ensures all updated information is in one place with consistent language. The forms library, assessments, and surveys are really handy. The ease of use is fantastic; everyone loves it. It's organized well, so we can always find anything we've communicated, and we can update or change on the go. The initial setup was extremely easy and organized, and the training was great. Review collected by and hosted on G2.com.

What do you dislike about Zipline?

Creating folders for surveys! There are none, all existing surveys sit there. Can organize more efficiently instead of deleting, in the case of a survey we do once or twice a year. Review collected by and hosted on G2.com.

Carl F.

Head of Brand Partnerships

Mid-Market (51-1000 emp.)

6/5/2023

"A foundational piece for our store teams day to day"

5/5

What do you like best about Zipline?

The user interface is incredibly easy to use, making it simple for all of our store teams to quickly learn and make the most of this platform. We especially love the daysheet functionality and rely on it whenever we need tasks completed! Review collected by and hosted on G2.com.

What do you dislike about Zipline?

Not much to dislike about Zipline! The platform has continued to grow and include features that are useful for our teams. Review collected by and hosted on G2.com.

What problems is Zipline solving and how is that benefiting you?

Having everything centralized and organized has made a significant difference. Before using Zipline, our communications, store resources, and other important materials were spread out over multiple platforms. With Zipline, we now have the ability to keep everything in one place, which has allowed our teams to work more efficiently and streamline their workflows. Review collected by and hosted on G2.com.

ML L.

11/19/2025

"Essential Tool for Retail Store Management"

5/5

What do you like best about Zipline?

I absolutely love using Zipline for managing our retail stores. It has been a great tool for us for over five years, keeping our operations organized and efficient. One of the standout features of Zipline is its communication tool, which consolidates all our communications into one place and allows us to create tasks directly from there. This feature truly streamlines our workflow and enhances our productivity. The holistic approach of having everything in one place, such as our resource library with SOPs, training documents, job aids, and our monthly playbook, ensures that our stores have everything operationally required. Additionally, being able to leverage surveys and assessments during store visits is invaluable. I highly value the excellent support provided by our account manager, Nathan Thompson, who is always quick to respond to our queries and keeps us informed about the latest product updates. His partnership is immensely beneficial, and he truly does a wonderful job. Overall, I'm very happy with Zipline and grateful for all it has to offer. Review collected by and hosted on G2.com.

What do you dislike about Zipline?

I believe there is room for improvement with Zipline's survey functionality. The process of uploading and managing pictures is somewhat complex and could be streamlined. Specifically, accessing photos is cumbersome as they are placed into folders requiring individual access by store. It would be more efficient if all the photos could be accessed collectively in one place. Review collected by and hosted on G2.com.

LeRae W.

Corporate Communications & Events Specialist

Enterprise (> 1000 emp.)

6/20/2025

"The Secret Ingredient Behind Our Retail Glow-Up"

5/5

What do you like best about Zipline?

Hands down it is Zipline's unwavering commitment to us. From the moment we joined the Zipline community and embarked on our challenging path to launch day, their daily guidance, innovative ideas, and continuous support have fueled our success.

Additionally, its straightforward design, paired with an ever-evolving suite of enhancements, empowers our field teams and turns one-way updates into dynamic, real conversations. It's intuitive and simple to use which keeps our teams informed, engaged, and ready to excel every day. Review collected by and hosted on G2.com.

What do you dislike about Zipline?

If there’s one thing I 'don’t like'—and I'm stretching here—it’s that the platform is so jam-packed with features, I'm still working to release the power of a few hidden gems two years in. Honestly, it’s less a complaint and more a testament to just how deep and versatile the solution really is. In the whirlwind of retail, it keeps us evolving—it challenges us to do better go forward. Review collected by and hosted on G2.com.

What problems is Zipline solving and how is that benefiting you?

Zipline makes accessing our collective corporate knowledge almost effortless—empowering frontline professionals to support one another seamlessly, no matter where they are. And it’s not just convenient—it’s built with rock-solid privacy and confidentiality in mind. Smart, secure, and seriously helpful.

Meanwhile, we’re dialing up the energy on internal culture! By growing our brand from the inside out, we’re building a workplace that’s vibrant, connected, and purpose-driven—where our customers feel the impact and our associates feel truly valued and celebrated. Review collected by and hosted on G2.com.

Brian J.

Communications Associate

Enterprise (> 1000 emp.)

6/18/2025

"Amazing Intranet Platform!"

5/5

What do you like best about Zipline?

-Comprehensive organization for messages, resources, and more!

-Easily the allow the right access to the right people and audiences

-friendly UX, easy to navigate to what you need

-customizable pages to present information exactly how we want

-assessments and quizzes for keeping on top of product knowledge, visual presentations, and more.

-groups feature is great for associate engagement

-integration with several apps we use, such as for time clock.

-great customer support, quick resolution to any issues or quick changes needed.

-for most cases replaces the need for emailing stores, thus avoiding bypassing the complexity of email communications with large staffbases. Review collected by and hosted on G2.com.

What do you dislike about Zipline?

-some elements of employee engagement are a bit tricky - for example, viewing comments and reactions to a message requires downloading an excel sheet to view separately, rather than in the Zipline platform.

-quizzes and assessments have basic logic but lack some more complex quiz configurations (advanced conditional formatting, allowing images in all portions of the quiz, switching the order of responses in a multiple choice) Review collected by and hosted on G2.com.

What problems is Zipline solving and how is that benefiting you?

Zipline is our one-stop shop for all store communications and a hub for all resources (or launchpad to any external resources like service tickets).

This platform allows all our associates to engage in daily communications and makes it so that we no longer require a manager to pass every piece of information to frontline associates. With Zipline, we can consolidate everything our teams need to know to operate an efficient and successful business. Review collected by and hosted on G2.com.

Ryan H.

Divisional Vice President of Retail Innovation and Operations

Enterprise (> 1000 emp.)

6/16/2025

"The communication tool YOUR frontline asked for"

5/5

What do you like best about Zipline?

Zipline feels like a team consulted YOUR frontlines workforce to build their product. It's clear and apparent that not only did their co-founder come from frontlines retail but brought along many team members who started on the frontlines of retail to create a product that meets the needs of those associates that are running around like crazy to serve customers, stock stores and execute the many, many tasks your store support center throws at them. The tool can be customized to make it fit you brand but interacting with it feels wholly unique in a world of SaaS products that feel sterile or analytical, Zipline feels fun and approachable. Where you're used to chasing enhancements, Zipline is churning out enhancements that are useful, practical and common sense before you even knew you needed them. Review collected by and hosted on G2.com.

What do you dislike about Zipline?

Some of their newer endeavors such as Learning, feel new. The good news is that Zipline is very transparent about this and those that adopt these features early will get the benefit of being able to help participate and shape them into what they need. Review collected by and hosted on G2.com.

What problems is Zipline solving and how is that benefiting you?

Prior to Zipline we didn't have a task management system for our frontlines and our communication tool was one way. This led to our frontlines using tools like GroupMe to communicate with each other. We know can see what teams have read messages and executed tasks. We can request photos when we need them and we have a centralized place for resources, learnings, communication, group chats and messages. Review collected by and hosted on G2.com.

Deepak C.

Sr Director, Product Management

Enterprise (> 1000 emp.)

6/24/2025

"Retail Operations, Solved!"

5/5

What do you like best about Zipline?

It simply works, and the field and HQ users love it! Nothing more to say. Review collected by and hosted on G2.com.

What do you dislike about Zipline?

The groups module is something that you’d either love or will get used to it. For a mature enterprise it may be challenging to adopt. Review collected by and hosted on G2.com.

What problems is Zipline solving and how is that benefiting you?

If you are looking effective and efficient store operations platform that brings in all involved parties including store associates, store leaders, field leaders, corporate leaders and users together to present a common goal and objective, Zipline is the solution you need. This platform is thoughtfully built and managed by people who come from store background, and understand the complexities of field and business and bridge them tastefully. Their team is best in the business and the culture Melissa and team has built is so fun to work with while still being impactful and innovative. Review collected by and hosted on G2.com.

Michelle C.

Learning & Performance Manager

Enterprise (> 1000 emp.)

6/16/2025

"Recommend Zipline for Retail Communication & Task Mgmt"

5/5

What do you like best about Zipline?

Zipline's service level is off the charts! From the implementation, to our account manager, to the daily customer service team (Pink Bubble rules!) to product experts. I have never experienced a partnership like this in my 35 years of employment.

The platform is very easy to use and our retail associates love it!

They LISTEN to their clients and churn out improvements every 8 weeks based on that. I have a hard time keeping up! Review collected by and hosted on G2.com.

What do you dislike about Zipline?

That their LEARNING platform isn't fully baked yet, but they are sure working on it! Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

11/6/2025

"Zipline"

4.5/5

What do you like best about Zipline?

It keeps everything organized in one place, so I always know what needs to get done.

I like that it makes communication clear and easy to follow. Review collected by and hosted on G2.com.

What do you dislike about Zipline?

I dislike that sometimes Zipline can feel a bit overwhelming when a lot of information comes in at once. It can also be slow to load or refresh, especially when I’m trying to check tasks quickly. A more streamlined layout would make it easier to navigate during busy shifts. Review collected by and hosted on G2.com.

What problems is Zipline solving and how is that benefiting you?

Zipline solves the problem of scattered communication and unclear priorities. Instead of checking multiple places for updates, tasks, and training, everything is organized in one spot. It helps me stay aligned with what needs to get done each day, so I can work more efficiently and confidently. Review collected by and hosted on G2.com.