--- title: Zipline Reviews meta\_title: 'Zipline Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 149 reviews by the users' company size, role or industry to find out how Zipline works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 149 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Retail url: https://www.g2.com/categories/retail --- ### Zipline Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **effective communication tools** in Zipline, enhancing collaboration and engagement across teams and locations. [(16 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699403&qs=pros-and-cons#reviews) Users commend the **ease of use** of Zipline, leading to quick adoption and enhanced team engagement. [(14 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699457&qs=pros-and-cons#reviews) Users praise Zipline for its **comprehensive organization and user-friendly interface** , enhancing communication and operational efficiency greatly. [(11 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698454&qs=pros-and-cons#reviews) Users appreciate the **great customer support** from Zipline, highlighting quick resolutions and helpful account managers. [(8 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698393&qs=pros-and-cons#reviews) Users appreciate the **comprehensive organization** of Zipline, enhancing communication and access for effective team collaboration. [(8 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699344&qs=pros-and-cons#reviews) Users find the **learning curve challenging** as accessing features feels convoluted and still feels immature. [(5 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2193890&qs=pros-and-cons#reviews) Users note **notification issues** in Zipline, particularly struggling with functionality on Android and lack of automation. [(3 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699410&qs=pros-and-cons#reviews) Users face **organizational challenges** with Zipline, finding it difficult to manage and access surveys and photos efficiently. [(3 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2367133&qs=pros-and-cons#reviews) Users find **confusion due to overwhelming information** and slow loading times, making navigation during busy shifts difficult. [(2 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699032&qs=pros-and-cons#reviews) Users find the **content management cumbersome** , with a need for improved organization and simpler photo access. [(2 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2366945&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zipline ##### 1. Communication Users appreciate the **effective communication tools** in Zipline, enhancing collaboration and engagement across teams and locations. [ See 16 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699403&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Lisa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa S.") LS Lisa S. Enterprise (\> 1000 emp.) 5.0/5 "Efficiency, Ease, Community, and Engagement." What do you like about Zipline? I love that we can communicate with stores in real time. Surveys are efficient and straight forward. Business partners can have access to information ##### 2. Ease of Use Users commend the **ease of use** of Zipline, leading to quick adoption and enhanced team engagement. [ See 14 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699457&qs=pros-and-cons#reviews) See Related User Reviews ![Emily T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily T.") ET Emily T. Enterprise (\> 1000 emp.) 5.0/5 "Best way to quickly and efficiently communicate" What do you like about Zipline? The ease to use, it’s a one place shop for our store employees ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you like about Zipline? I love that Zipline streamlines our communication and ensures all updated information is in one place with consistent language. The forms library, ass ##### 3. Features Users praise Zipline for its **comprehensive organization and user-friendly interface** , enhancing communication and operational efficiency greatly. [ See 11 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698454&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Carl F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carl F.") CF Carl F. Mid-Market (51-1000 emp.) 5.0/5 "A foundational piece for our store teams day to day" What do you like about Zipline? The user interface is incredibly easy to use, making it simple for all of our store teams to quickly learn and make the most of this platform. We espe ##### 4. Customer Support Users appreciate the **great customer support** from Zipline, highlighting quick resolutions and helpful account managers. [ See 8 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698393&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ML ML L. 5.0/5 "Essential Tool for Retail Store Management" What do you like about Zipline? I absolutely love using Zipline for managing our retail stores. It has been a great tool for us for over five years, keeping our operations organized ##### 5. Organization Users appreciate the **comprehensive organization** of Zipline, enhancing communication and access for effective team collaboration. [ See 8 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699344&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you like about Zipline? I love that Zipline streamlines our communication and ensures all updated information is in one place with consistent language. The forms library, ass ### 5 Cons or Disadvantages of Zipline ##### 1. Learning Curve Users find the **learning curve challenging** as accessing features feels convoluted and still feels immature. [ See 5 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2193890&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you dislike about Zipline? Updated 2026 - same feedback as before. I would add that some of the calenar functionality could be improved for more customizeable view. -some ![Alisa I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisa I.") AI Alisa I. Enterprise (\> 1000 emp.) 5.0/5 "One stop shop" What do you dislike about Zipline? I think accessing some of the features is convoluted. For surveys we have to go through forms and to access previously started assessments, we have to ##### 2. Notification Issues Users note **notification issues** in Zipline, particularly struggling with functionality on Android and lack of automation. [ See 3 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699410&qs=pros-and-cons#reviews) See Related User Reviews ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. Mid-Market (51-1000 emp.) 5.0/5 "Zipline Review" What do you dislike about Zipline? I have no complaints with Zipline, but there could be some subtle improvements with notifications in the Groups feature. ![Cavan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cavan G.") CG Cavan G. Enterprise (\> 1000 emp.) 5.0/5 "Zipline is purpose build for your retail team" What do you dislike about Zipline? Zipline has an opportunity to improve Android platform. We often struggle with notifications working as expected for android users. ##### 3. Organizational Challenges Users face **organizational challenges** with Zipline, finding it difficult to manage and access surveys and photos efficiently. [ See 3 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2367133&qs=pros-and-cons#reviews) See Related User Reviews ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you dislike about Zipline? Creating folders for surveys! There are none, all existing surveys sit there. Can organize more efficiently instead of deleting, in the case of a surv ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Zipline Makes Communicating a Breeze" What do you dislike about Zipline? Sometimes hard to pivot when changes need to be updated (ex: tasks) ##### 4. Confusion Users find **confusion due to overwhelming information** and slow loading times, making navigation during busy shifts difficult. [ See 2 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699032&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Zipline Makes Communicating a Breeze" What do you dislike about Zipline? Sometimes hard to pivot when changes need to be updated (ex: tasks) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Zipline" What do you dislike about Zipline? I dislike that sometimes Zipline can feel a bit overwhelming when a lot of information comes in at once. It can also be slow to load or refresh, espec ##### 5. Content Management Users find the **content management cumbersome** , with a need for improved organization and simpler photo access. [ See 2 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2366945&qs=pros-and-cons#reviews) See Related User Reviews ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you dislike about Zipline? Creating folders for surveys! There are none, all existing surveys sit there. Can organize more efficiently instead of deleting, in the case of a surv ML ML L. 5.0/5 "Essential Tool for Retail Store Management" What do you dislike about Zipline? I believe there is room for improvement with Zipline's survey functionality. The process of uploading and managing pictures is somewhat complex and co BJ Brian J. Communications Associate Enterprise (\> 1000 emp.) 6/18/2025 "Amazing Intranet Platform!" 5/5 What do you like best about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is necessary in the current business environment. -Comprehensive organization for messages, resources, and more! -Easily the allow the right access to the right people and audiences -friendly UX, easy to navigate to what you need -customizable pages to present information exactly how we want -assessments and quizzes for keeping on top of product knowledge, visual presentations, and more. -groups feature is great for associate engagement -integration with several apps we use, such as for time clock. -great customer support, quick resolution to any issues or quick changes needed. -for most cases replaces the need for emailing stores, thus avoiding bypassing the complexity of email communications with large staffbases. Review collected by and hosted on G2.com. What do you dislike about Zipline? Updated 2026 - same feedback as before. I would add that some of the calenar functionality could be improved for more customizeable view. -some elements of employee engagement are a bit tricky - for example, viewing comments and reactions to a message requires downloading an excel sheet to view separately, rather than in the Zipline platform. -quizzes and assessments have basic logic but lack some more complex quiz configurations (advanced conditional formatting, allowing images in all portions of the quiz, switching the order of responses in a multiple choice) Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline is our one-stop shop for all store communications and a hub for all resources (or launchpad to any external resources like service tickets). This platform allows all our associates to engage in daily communications and makes it so that we no longer require a manager to pass every piece of information to frontline associates. With Zipline, we can consolidate everything our teams need to know to operate an efficient and successful business. Review collected by and hosted on G2.com. Show More 7/14/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ariana Rose P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ariana Rose P.") AP Ariana Rose P. Store Operations Specialist, New Stores & Special Projects Retail Enterprise (\> 1000 emp.) 6/11/2024 "Simplifying Communication, While Developing Brand Voice and Engagement" 5/5 What do you like best about Zipline? Zipline has revolutionized the way Torrid communicates with Store Teams. As a previous Store Manager who participated in the adoption of Zipline from the store level first, it created a one stop location to find all relevant information. Between message ease and customized distro lists, to all areas of the resource library and surveys; we are able to implement new intiatives with ease. Zipline is also always available between our amazing Account Manager Adam, or Pink Bubble. Their constant support builds confidence to develop with their team. Review collected by and hosted on G2.com. What do you dislike about Zipline? There are always small tech issues with a tech brand, however any dislikes are purely technical glitches that are usually not long lasting. My only preference would be for Zipline to develop their own text box (formatter) so they can control updates in house. Small items like adding spacing or removing small formatting is due to third party issues, that Zipline is not able to adjust as quickly as all of their own products! Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? All areas of communication and compliance. It seamlessly connected HQ to our fleet of stores with a same common message, and bridged a gap of communication. Review collected by and hosted on G2.com. Show More 7/13/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Miranda G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miranda G.") MG Miranda G. Retail Development Manager Mid-Market (51-1000 emp.) 7/13/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Princess Polly x Zipline" 5/5 What do you like best about Zipline? I love zipline’s commitment to their customer as they constantly make updates that make the platform more user friendly and helpful. Their use of AI tools feels like the perfectly balanced support that still feels human while leveraging AI tools to make the platform that much better. The team at Zipline is so dedicated to supporting their customers and it’s an absolutely pleasure to work with them! Review collected by and hosted on G2.com. What do you dislike about Zipline? Nothing comes to mind that I dislike about Zipline! They are always evolving and listening to customer feedback to improve the platform. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline solves many problems for us! We are a growing brand that currently has communications and resources across multiple different platforms making it difficult to find things and reference them. As we grow, we aim to use Zipline as our one source of truth. We also value that employees at all levels have access which has not been the case for prior communications platforms we’ve used in the past. This allows us to tap into a new level of engagement with our sales associates and build buy in, engagement, and accountability! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Kandice C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kandice C.") KC Kandice C. Change Management Integration Lead Enterprise (\> 1000 emp.) 7/12/2026 "From Scattered Updates to One Reliable Hub" 5/5 What do you like best about Zipline? As our Change Integration Lead, I use Zipline to centralize process guidance, training, and operational updates for our Local Operators. The Library and Learning Center give teams a reliable source of truth, while bundled communications help us deliver timely updates without creating unnecessary noise. Zipline’s intuitive interface and AI-powered search make it easy to find the right information, manage content, and keep teams aligned on how day-to-day operations should run. Their support team is also one of the best I have worked with, consistently helping both me and our Local Operators resolve questions and get the most value from the platform. Overall, Zipline has made our operational communication more organized, consistent, and actionable across the field. Review collected by and hosted on G2.com. What do you dislike about Zipline? The main area I would like to see Zipline improve is its integration and reporting capabilities. Pulling reports and creating automations across systems can still be a very manual process, which adds administrative work and limits how efficiently we can use platform data at scale. More robust integrations, easier data exports, and flexible automation options would help reduce manual effort and improve the overall return on the platform. Enhancing this area would make it easier to connect Zipline with existing workflows, monitor performance, and act on insights more quickly. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline is helping us create a one-stop shop where cross-functional partners can request communications or process updates for Local Operators without having to search for the correct point of contact across different locations. This creates a more consistent intake process, reduces delays, and makes it easier to route requests to the right teams. They are also helping us improve how users interact with the Library and Learning Center by using AI-powered search and support to make process guidance and training easier to find, understand, manage, and apply across the organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Michael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael C.") MC Michael C. Store Operations Supervisor Mid-Market (51-1000 emp.) 7/8/2026 "Zipline Truly Listens—User Feedback Implemented Quickly" 4.5/5 What do you like best about Zipline? Zipline listens to us, and our feedback is not just taken but heard and combined with other users' needs. When my team and my stores see suggestions that they have asked for implemented quickly, they see the benefit of continuing to provide the feedback. Our most recent example of this is the carousel image for photo approvals. Review collected by and hosted on G2.com. What do you dislike about Zipline? Basic customization of the site is possible, but more in-depth customization is needed. Back ground images, renaming side bar topics are just a few. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Currently, we are solving some data flow problems with direct imports into the library. These are reports that are updated weekly that the stores use on an as-needed basis. Before the direct import, it was a static document that became outdated very quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 7/14/2026 "Zipline Keeps Communication and Tasks in One Place" 5/5 What do you like best about Zipline? The most heplful thing about Ziplien for us is the ability to have all communication and task as a one stop shop. It provides us a way to communicate clear direction, task assignment and task follow-up. Review collected by and hosted on G2.com. What do you dislike about Zipline? The only thing I am not a huge fan of is that every feature seems to come with an added cost. I would prefer if it was all encompassing so we ensured we had the absolute best experience for our teams from the get go without needing to approach our Senior Leadership Team every time a new feature comes out. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline solves the "who saw it" for us. We are able to see in real time who has read the message and ensure there is accountability in the field for execution on tasks. The ability to provide feedback on photo tasks allows us to ensure our stores are completing what is needing to be done at the level we expect. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Enterprise (\> 1000 emp.) 7/7/2026 "Zipline Unites Corporate and Retail Teams with Strong Support" 4/5 What do you like best about Zipline? The way that it allows us to monitor/control our culture, but also create collaboration across 175 retail locations. It also helps to break down the wall between the corporate office and the retail locations. We do find that this alone makes the cost of Zipline more digestible. Our account manager is incredibly helpful. We also heavily utilize the "pink bubble". We find that the team who monitors that to be very helpful. Review collected by and hosted on G2.com. What do you dislike about Zipline? The reporting. We are a really data driven company and I wish we could pull more data the way we need it without reaching out to our Account Manager or support. Also, the additional reporting, at times, comes with an added expense. To me, that is slightly ridiculous considering what we already pay for the platform. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? We are just starting to build integrations with Zipline and we find that to be really helpful in creating efficiencies. We run a slim corporate office so that is a huge benefit. For example, we recently integrated it our HRIS and the user list is completely automated. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 7/6/2026 "Intuitive, Retailer-Built Tool with Game-Changing Communication and Support" 4.5/5 What do you like best about Zipline? It is a robust, but simplified tool made by retailers for retailers. The product is intuitive and easy to use for both the publishers & the end users. We are coming up on our two year anniversary of using Zipline and not only are our field and store teams better equipped to run their business because of it, we are also learning so much on how we, as HQ partners can be better and do better for the stores. Help Forums and Groups have opened up collaborative, two-way communication that we didn't really have before. Also, being able to track message readership & task execute has made it so much easier for our field leaders to monitor and support their stores. We've also begun using surveys and photo tasks to validate correct task completion and it's proving to be a game changer! The product is great, but another huge reason why we chose Zipline was because of the support! Our account rep has been with us every step of the way. From discovery, to pilot/implementation, through rollout & beyond, she has been more than just a partner, she is truly an extension of our business! Everyone at Zipline has been amazing since day one... and no stale functionality here... Zipline is always evolving and enhancing their already amazing product and they really do take client feedback seriously when deciding on product/platform modifications! Great product & an amazing team to work with! Review collected by and hosted on G2.com. What do you dislike about Zipline? There are a few pieces of functionality that we would like to see added, but at the moment, they are not top of list for many other clients so they haven't been prioritized yet... Some examples, we would like to have other task status option like In-Progress, On-Hold, and Cancel/Cannot Complete. We'd also love to assign different distribution lists by tasks, as well as be able to reopen a task and follow up on task for completed stores in addition to not completed stores. Lastly, we'd love to have the ability to build reports and make them public to the store and field teams within the system. We have the ability to build reporting, but we have to export it and send it to the request party. We'd love to keep everything in the system Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Like I mentioned before Help Forum, Groups, & Closing Comments has allowed us to have much better collaborative communication. Through these communication channels we have be able to identify where support is need, where stores are facing roadblocks to task complete, and where there may be global issues. Also, surveys & photo tasks has made it easy for field leadership to check in on stores virtually that they may not be able to get to as often as they'd like. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite AE Amber E. Manager, Store Systems Enterprise (\> 1000 emp.) 7/6/2026 "Simple, Intuitive, and Built for Everyday Use" 4.5/5 What do you like best about Zipline? Zipline is very intuitive and easy to use, and the clean UI is a nice added bonus. Feedback from our users has been very positive. Working with the Zipline team has been a great experience, with support always being provided. The website and application perform well with minimal experienced downtime. Review collected by and hosted on G2.com. What do you dislike about Zipline? Our user base was accustomed to a highly customized tool, so transitioning to a SaaS platform like Zipline has been tricky. It’s taken some navigation on our side to build buy-in, especially around features that don’t match what we previously had. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline is meeting our needs for a “one-stop-shop” communications platform, and it also offers robust built-in search functionality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 7/6/2026 "Instant, Reliable Field Communication That Keeps Daily Operations Running Smoothly" 5/5 What do you like best about Zipline? Zipline gives us a way to immediately inform the field about what’s new in daily operations, and it also helps relieve stress when tension is high and other platforms are down or something isn’t working. That instant connection helps us at HQ do our jobs quickly and efficiently, while also supporting the teams in our stores that we work with every day. Review collected by and hosted on G2.com. What do you dislike about Zipline? I think one downside is how efficient Zipline is when it comes to serving a not-so-techy audience. It can be difficult to provide proper training on Zipline in a simple, straightforward way that anyone can quickly get accustomed to. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? It solves the instant communication problems we often run into with other forms of contact. It feels like a one-stop shop not only for messaging, but also for resources people can access right away, instead of having to rely on someone else to find them. Review collected by and hosted on G2.com. 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