ServiceChannel

ServiceChannel

4.1
(66)

ServiceChannel Service Automation combines a web- and mobile-based work order management platform with integrated analytics

Work for ServiceChannel?

Learning about ServiceChannel?

We can help you find the solution that fits you best.

ServiceChannel Reviews

Ask ServiceChannel a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 66 ServiceChannel reviews
LinkedIn Connections
shannon m.
Validated Reviewer
Review Source
content

"Service Channel transformed the way we do business "

What do you like best?

The ease, flexibility, transparency and efficiency

What do you dislike?

The fee structure has changed making it a bit more challenging when purchasing different options.

Recommendations to others considering the product:

If you are looking to save time, money and hold your vendors accountable this is the product for you.

What problems are you solving with the product? What benefits have you realized?

Vendor accountability, lack of reporting and visibility into the budgets. The benefits have been endless. we now have analytics and can report on our spend. The vendors are now reacting quickly to calls due to the accountability and tracking through the IVR. The mobile app has allowed our DM's to log in and track issues within the stores at anytime, any place. The app has given me more flexibility as I can now approve proposals and invoices on the fly. We love how SC continues to evolve and look forward to the journey.

Sign in to G2 to see what your connections have to say about ServiceChannel
A
Administrator
Validated Reviewer
Review Source
content

"It was Okay"

What do you like best?

Meeting others to collaborate on better formats I can use for my business, and trying to come up with a overall best practice for others.

What do you dislike?

As I attended the first conference in 2017 the anticipation was high, and it was a little disappointing to see some of the same things that was discussed before, are still in a "what do you think we should do" status than an actual resolution. Some things that were discussed were still not creating a easier process and still needed to be reviewed.

Recommendations to others considering the product:

I would definitely recommend to any others to use because it can really make things simple, transparent, and manageable.

What problems are you solving with the product? What benefits have you realized?

Service Channel has been a huge asset providing visibility to all in regards to our branches. It has helped us streamline and continue to streamline processes including and avenue to keep track of the Compliance of our Vendors, which is helpful to other departments within our company.

What Facility Management solution do you use?

Thanks for letting us know!
A
Administrator
Validated Reviewer
Review Source
content

"Suggest with ServiceChannel Software Platform "

What do you like best?

Providing a means (platform) for our branches to engage, communicate and track their repair and maintenance issues from start to finish on one platform. .

What do you dislike?

Although improvements are being made to the software, at times the system can be slow and cumbersome ... not as "user friendly" for providers and associates in the field. There are some controls that should be allowed to make changed in the system by our team (as administrator) instead of sending in a ticket to client support.

One constant complaint we receive from the field has been around calling into support and not understanding the person on the support team due to the heavy foreign accent. This remains to be an issue.

Recommendations to others considering the product:

Work closely with your CSM and support associates, ask questions, and voice your opinion IF there may be a better approach with the software configuration.

What problems are you solving with the product? What benefits have you realized?

Right now our focus is surveying and loading our critical assets, and others. Not knowing what assets we have has been a huge issue, especially when it comes to forecasting and budgeting. Now that we have begun to gather this information we can start thinking about future plans to use other financial modules that ServiceChannel provides. Knowing how much spend on leased location equipment will help our Real Estate team when it comes to renewing leases and leverage during re-negotiations.

Holland H.
Validated Reviewer
Verified Current User
Review Source
content

"Streamlined and efficient for day to day use."

What do you like best?

Everything for my basic use it readily available and visible up front. I enjoy my interaction with account reps, and even though I resolve most issues or questions on my own, they are always very helpful and available to answer questions. Way to go Jordan Lewis and Paul Lehman.

What do you dislike?

I feel there could be room for improvement on the communication side. There's no big picture perspective given to downtime and service interruptions that may help reduce frustration at times. It would also be great to have a page that would allow for you to quickly glance and status of work orders. Maybe things like WOs closed in the last 5 days. WOs scheduled for today. Open/In Progress with no activity for X days.

Recommendations to others considering the product:

ServiceChannel will cover all your basic needs, however you'll get as much out of it as you put into it. I'd like to say information will just pop out at you for all the answers, but you'll need to know the questions you need answers to first. A little thought or planning as you implement will go a long way.

What problems are you solving with the product? What benefits have you realized?

Communication with Vendors/Tillys. The platform is mostly used to keep track of communication records for the sake of resolving issues. I've also been able to do cost analysis and produce quantified reports to validate or adjust perception of issues that may need to be addressed on a large scale.

AR
Administrator in Real Estate
Validated Reviewer
Review Source
content

"Service Channel "

What do you like best?

Service Channel conference was very infromative and valuable. As we ae learning this process for our Compnay. I was very happy with the way we were able to express our concerns with the Genius squad and also by the profound given dediacation of some of the employees of Servicechannel to take time to answer our concerns and issues.

What do you dislike?

I would have like to receive a list of the Team at serivce channnel with their contact information for futire reference and probably a list of the vendors that attended the meeting.

Recommendations to others considering the product:

Yes recomended.

What problems are you solving with the product? What benefits have you realized?

FOr our company some setting have not been set property since implementation. Certificates of insurance compliance is a big issue. They is always some one we can reach out in SC for asssistance

Jason G.
Validated Reviewer
Verified Current User
Review Source
content

"Good, however requires more development for UK market."

What do you like best?

Very efficient multisite job/vendor management. Fantastic reporting capabilities. Does the basics well.

What do you dislike?

American built system. As a UK/EU user found challenges with different time zones (however now largely resolved), currency conversion on reports and language barriers with non english speaking users.

Recommendations to others considering the product:

The product works and will help to manage workload and vendors in a fast pace commercial environment. It is relatively easy to use but requires man power to maximise it's full potential. Service Channel are still developing as a UK competitor but they are taking the right steps and heading in the right direction to gain eventual market share, and I do believe their UK client base is growing. The winning factor for this product are its reporting capabilities and the system flexibility. These features allow you to customise the product to best suit your needs.

What problems are you solving with the product? What benefits have you realized?

Helps largely with RFP and work order management when working with a big supply chain. Another benefit is centralised data source which in turns helps with reporting.

Sabrina L.
Validated Reviewer
Verified Current User
Review Source
content

"A current Facilities Specialist using Service Channel"

What do you like best?

Service Channel provides a way for all parties included to know exactly what is going on. Everything lives in that one work order from notes to pictures and attachments. This has helped us put together the whole story from start to finish.

What do you dislike?

Some of the user settings. I feel you should be able to pick from a list and they not be set already

Recommendations to others considering the product:

ServiceChannel has the right vision for now and in the future. This interface is very user friendly. I am so excited about the changes that they have made and are striving to make.

What problems are you solving with the product? What benefits have you realized?

We have added all of our Preventative Maintenance into Service Channel. This allows us to see if the work is being completed and if its being done in a timely manner. This also allows us to report on it from a financial standpoint.

Jon N.
Validated Reviewer
Review Source
content

"I have used Service Channel extensively over the past 4 years"

What do you like best?

Overall it is easy to use for first time users if set up right. The PM part, Proposal approval and invoice section work well with no problems. The system is hardly ever down which makes the system very reliable. The support team are are well trained and are quick to help

What do you dislike?

When you edit a work order, or look up an invoice, or any other enquiry the form is so long with huge spaces and so you have to scroll up and down the screen looking for the parts to fill out. These form have been designed by someone who has never used the system, it is designed how they want it with no regard to the end user. Put id on one page and compact it--Just ridiculous.

If you get a call from Service Channel it is from India and it is sometime difficult to understand the accents.

If you submit and email for a request it can take a day before you get the final response, also to many confirmation emails.

Recommendations to others considering the product:

Talk to others using the system to make sure it fits your requirements

What problems are you solving with the product? What benefits have you realized?

Repair and Maintenance requests are being processes very efficiently with great tracking.

165 locations can be overseen by one person, without service Channel this would be 2 to 3 person job.

Tatiana T.
Validated Reviewer
Verified Current User
Review Source
View Original January 19, 2016
content

"SUPER helpful in my day to day"

What do you like best?

Everything about my job is so much easier with this platform. Mobile access, access to data, transparency

What do you dislike?

Database can slowdown throughout the day.

Recommendations to others considering the product:

Manuals or guides for new users

What problems are you solving with the product? What benefits have you realized?

Managing budgets. Keeping everyone on the same page

Michael G.
Validated Reviewer
Verified Current User
Review Source
content

"All in One Management System"

What do you like best?

I like the Layout of Service Channel and the ease it allows to navigate. I also like the Pro View feature providing all the analytic data. The information is already formatted and downloadable to provide insights in various custom reporting as needed.

What do you dislike?

I dislike the extensive formatting when generating the issue lists. If you weren't there in the beginning of set-up, you most likely are going to need Service Channel assistance.

What problems are you solving with the product? What benefits have you realized?

We have made gains on seeing the breakdown of Facility costs which were once very difficult to do with a lot of admin hours. Very beneficial when managing nearly 3.8 mil sq. ft. portfolio that is set-up as a network of locations across the U.S.

AF
Administrator in Facilities Services
Validated Reviewer
Verified Current User
Review Source
content

"Awesome PROGRAM! "

What do you like best?

I like that it helps to keep your repair and maintenance issues organized, recorded, where client, contractors and business can all meet together in one format and be on the same page and aware of what is going on at all times. It is a great program that has a lot to offer. The reports help me the best and I do like that feature as well as the Notes feature because I use this everyday to communicate with the stores and the vendors and helps to record all information.

What do you dislike?

I dislike the Service channel App. I believe it needs to be revised and more user friendlier and easier to access information. I tend to skip the app and go straight o the website as it seems to be easier to manager that way.

Recommendations to others considering the product:

I highly recommend Service channel if you are looking to organize your repair and maintenance needs, acquire real time of work performance, record issues and watch your bottom line in costs. This enables you to take control and clients, contracts and business are all held accountable for each part which they take. It is a great tool and has defiantly improved efficiency on all levels.

What problems are you solving with the product? What benefits have you realized?

One major issue is to get all the vendors on board and follow process with the IVR in and out. The GPS App is great but seems to have a lot of issues that still need to be work order out as it doesn't seem to work effortlessly.

AR
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source
content

"A Good Product - Needs further Support/Development to be Great"

What do you like best?

Ticket tracking

Invoice Tracking

Trade splits

Store spend tracking

All these features help us find problems and benefits. We can see where to explore to replicate good things and pinpoint bad to fix.

What do you dislike?

Clunky

Analytics lags behind similar type products

Looks out dated

Search features are not very customizable

Service Channel is good at a lot of things, but not great at many things

Customer Service problem resolutions

The overall product leaves more to be desired. I know it is better than the worst products, but many avenues can be made better.

Recommendations to others considering the product:

It tracks invoices & work orders very well.

Product gets many additions throughout year.

Would caution of features not having a crisp/fresh look.

What problems are you solving with the product? What benefits have you realized?

Ticket counts - know which stores have high amounts

Trade analysis - see which trades have high spend and tackle the high priorities

Alan D.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"LV loves Servicechannel"

What do you like best?

The stores love the simplicity, finance loves the time and dollar savings, I love the organization, reporting and ease of use. Servicechannel is an amazing partner

What do you dislike?

Not much to dislike. Hope that the mobile app can be updated

Recommendations to others considering the product:

I highly recoommend

What problems are you solving with the product? What benefits have you realized?

Vendor management

Building better stores

over 30 days of finance a/p payroll time a year

Bernadette T.
Validated Reviewer
Verified Current User
Review Source
content

"Streamlined Facilities Management"

What do you like best?

Ability to customize the system to streamline the fulfillment and tracking of services

What do you dislike?

Takes some time to get responses from Account Manager

Recommendations to others considering the product:

WE are a small operation, so I took on multiple responsibilities to set up and administer the system.

When setting up the service assure you have designated people to help set up and administer the system. Continuing training is needed to assure that people use the system properly. The system is great.

What problems are you solving with the product? What benefits have you realized?

Tracking and reporting on service requests from multiple facilities

Tracking and controlling costs

chuck c.
Validated Reviewer
Review Source
content

"Service Channel is the industry benchmark for facilities sorftware"

What do you like best?

Service Channel is constantly innovating and open to new ideas from customers

What do you dislike?

Custom reporting support needs to more robust in suggesting new reports.

Recommendations to others considering the product:

gather your data points prior to implimenting

What problems are you solving with the product? What benefits have you realized?

smaller FM count per store count Software has allowed us to stay with a small department and retain the quality that we expect

Corey K.
Validated Reviewer
Review Source
content

"Great tool that has simplified our retail facilities program"

What do you like best?

Ease of use for administrators, store users, and contractors; customizable

What do you dislike?

nothing, it has been a huge success for our organization

What problems are you solving with the product? What benefits have you realized?

Multi-store retail chain daily maintenance and preventative maintenance programs, ServiceChannel has allowed us to move away from a call center program and empowers store users to manage their requests and follow up on work orders.

U
User
Validated Reviewer
Review Source
content

"Paradigm shift for the Facilities team"

What do you like best?

The platform brings many different aspects together allowing for items and issues to be easily tracked, managed and reported on.

What do you dislike?

The proposal platform does not allow for notes between the vendor and customer to be collected and tracked.

Recommendations to others considering the product:

It is a great tool to help streamline processes and communications.

What problems are you solving with the product? What benefits have you realized?

The entire facilities program for 400+ retail locations is handled by SC and it has allowed us to improve our store management experience with the facilities and thus our overall customer experience with our brand.

UH
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source
content

"Serivce Channel Review"

What do you like best?

Organizing, Dispatching, & Invoicing All Work Order w/ quite visibility of all needing information

What do you dislike?

Asset Database is a little cumberson to work in. It always defaults back to the last couple of items entered, when you should be able to service via Store # or asset type and then default back to that item.

Recommendations to others considering the product:

This make managing multiple locations very easy. Including giving you a history of all related work. it has customization for your individual needs. Overall it has helped us become more organize, provide a history of past work, given a location for invoicing, and a location to store any needed store documents.

What problems are you solving with the product? What benefits have you realized?

Keeping Organized and a history of all WOs

UR
User in Retail
Validated Reviewer
Review Source
content

"Service Channel Review"

What do you like best?

It's an easy to use facility management system. It saves us time on a daily basis, helping manage the large volume of work orders we deal with on a regular basis.

They are continuously improving their desktop site as well as their mobile app, so we don't lose a beat out in the field.

What do you dislike?

Some of the basis request for proposal and proposal functions are not user friendly. They do not allow for edits or changes and require an entirely new rfp or proposal...which is now a waste of our time.

Recommendations to others considering the product:

It's a top notch facility management service. They are consistently trying to improve their product and listen to both client and vendors feedback.

It will work for just a few locations or hundreds.

What problems are you solving with the product? What benefits have you realized?

It's a great time saving and organizational tool. We use it on a daily basis for work order management, reporting and it's preventative maintenance module. We are only scratching the surface of Service Channel capabilities.

UR
User in Restaurants
Validated Reviewer
Review Source
content

"Service Channel has been an overall good experience. "

What do you like best?

Service Channel has streamlined our billing process for our service and maintenance vendors. We are able to manage our budgets and costs better, accrue more accurately and process billings more efficiently.

What do you dislike?

The rollout of the program was a challenge, requiring a lot of support on our end. The communication could have been better and I believe the requirements needed, file specs, etc were not clearly defined, which were the initial stumbling blocks. Later as we find areas to improve, the process to change or improve the files are not without significant cost or hoops to jump through. It would seem that enhancing the process would be something to support as that would mean we would then be able to spend more, resulting in larger profit margins.

What problems are you solving with the product? What benefits have you realized?

As we work through capital transactions, we need more details to flow through the files. Also, We have vendors who are split and bill by paper and via Service Channel. This results in the file to you all with transactions that are not SC billings. Although I have explained it to the team who receives the payment file, they continue to question the rejections each week when they are extras and will not match. So, exceptions do not seem to be a flexibility.

AF
Administrator in Facilities Services
Validated Reviewer
Review Source
content

"Worked within program for 5 years+. "

What do you like best?

I like the PM program, over the years it has gotten more user friendly and now easy to set up new accounts in the PM system. I also like the work order system as once you get the system set up and take less time to set up a new account.

What do you dislike?

I don't like the asset program, I think making it more user friendly to be able to upload multiple items and them not being in 1 category would be more helpful. Also being able to scan asset tags would be great as well.

Recommendations to others considering the product:

Work on the Asset program so that it is more user friendly and can be used on the mobile device app.

What problems are you solving with the product? What benefits have you realized?

We work with schools so it takes out alot of the guess work for them, on the client side and is taking less time to set up for new clients which is wonderful and is a benefit.

Frank S.
Validated Reviewer
Verified Current User
Review Source
content

"Service Channel for a growing new business or well established"

What do you like best?

It allows you to place and track WOs from beginning to the finished results.

What do you dislike?

Occasionally the site will lock island requires restarting Google Chrome, but then is backup and running. The mobile app could use some enhancements and updates.

Recommendations to others considering the product:

Having worked with IPT at Blockbuster, this website offers the same features and more. From placing and following up on WOs, to searching for contractors.

What problems are you solving with the product? What benefits have you realized?

Money management. This site helps keep track of spending by trades

Sara Anne P.
Validated Reviewer
Review Source
content

"Has helped to manage maintenance at a higher level"

What do you like best?

The ease of the program for both stores and corporate office to use. Real time updates, notes between the stores and corporate, along with instant uploads. We went from our stores submitting paper requests and doing everything manually to one-stop shopping for all maintenance needs.

What do you dislike?

At the moment, I am unhappy with the increase in cost to use the program. We have not been informed by the increase is occurring and will increase annually for its users. After being with the program for 2 years, I understand an increase in costs, but to double and triple fees for aspects some retailers don't use is not correct.

What problems are you solving with the product? What benefits have you realized?

PM Services

UH
User in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source
content

"Service Channel is a work in progress, but there is progress "

What do you like best?

Recent feature upgrades: mobile app, viewing images on the app, adding notes, etc. The more functional and user friendly the site and user interface becomes, the higher the rating. They seem intent on investing on this but the progress is not quick. Hoping to see significant leaps over the next couple years.

What do you dislike?

User interface for back end users is not intuitive. Running reports is cumbersome. Mobile App has limited features.

What problems are you solving with the product? What benefits have you realized?

Invoice processing, alignment with vendors. Saving massive amounts of time on chasing down vendors for invoices or receiving surprise invoices. Full transparency into what is happening at a multi-site business.

U
User
Validated Reviewer
Review Source
content

"Efficiency achieved"

What do you like best?

The efficiency we have achieved in paying our invoices through ServiceChannel and the data reports we can pull for our locations.

What do you dislike?

The time it takes to get some things changed that would see easy and are essential to business(like adding an ETA alert notice for FM's on proposals that were submitted to providers but that have passed the due date).

What problems are you solving with the product? What benefits have you realized?

Data consolidation. Ease in budgeting and in locating areas where we have gone over budget and why.

Joel E.
Validated Reviewer
Review Source
content

"I don't just use this product. I rely on it. Every. Single. Day."

What do you like best?

The volume of work that this product supports is amazing as well as the amount of data it tracks.

What do you dislike?

It's simple to use but because it can do so many things I often don't know what it can or can't do.

Recommendations to others considering the product:

Once you start using it you'll become hooked. However, I would make it a point to set it up correctly on the front end so you don't need to re-invent the wheel two years in.

What problems are you solving with the product? What benefits have you realized?

I reduction in soft costs not just in our Facilities Department but also a significant reduction in our Accounting Department.

Joshua B.
Validated Reviewer
Verified Current User
Review Source
content

"Joshua Bennett- Senior Manager Facilities & Construction "

What do you like best?

Ease of managing multiple stores facilities across the nation.

What do you dislike?

Changing management hierarchy in the system is overly complicated; meaning you have to go to multiple pages to reassign new District Managers to stores.

Recommendations to others considering the product:

Single page execution of hierarchy changes and store closure/refranchising actions.

What problems are you solving with the product? What benefits have you realized?

Lagging vendor performance, new vendor selection. Giving visibility to RM costs to front line managers.

Shannon Marie Crockett M.
Validated Reviewer
Review Source
content

"2016 SC Review"

What do you like best?

We are very satisfied and have had a incredible turnaround in the processing of preventative maintenance and daily work request. We have experienced improvements in department efficiency, response time, reporting, and communication.

What do you dislike?

The program does not always stay connected while logged in though Chrome. We would also like to add new vendors through the mobile app.

Recommendations to others considering the product:

Whether this software works for you will depend on how many of the features you plan on using. This program has a TON of features and I highly recommend it!

What problems are you solving with the product? What benefits have you realized?

increasing transparency amongst the team members and staff.

AN
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source
content

"Service Channel"

What do you like best?

Interface is user friendly, submitting a work order is easy and easy to find

What do you dislike?

While it offer flexibility, some of the functions just don apply to all work environments like the PM module. I realize this is not accounting software but there should be an easy mechanism for the end user to convert a work order into a payable without having the vendor involved.

What problems are you solving with the product? What benefits have you realized?

We are seeking to functionalize Facilities Management in a large organization and streamline systems and processes. We have been able to streamline collection of facilities expense with great effort.

AR
Administrator in Restaurants
Validated Reviewer
Verified Current User
Review Source
content

"Our One Stop "Shop" for all Repair & Maintenace, Iventory and remodel/replacement needs"

What do you like best?

Everything is at our fingertips, from all the locations information, to the inventory, to the work order history, as well as the billing and reporting. We are able to view or spending trend by region, trade and location.

What do you dislike?

the original setup process. it was a lengthy process because we wanted to be able to have access to everything in one place.

What problems are you solving with the product? What benefits have you realized?

All needed inspections, monthly, quarterly, semi-annual and annual services are now auto-generated. Work orders & invoices are all linked by trade, or vendor and location.

Patrick B.
Validated Reviewer
Verified Current User
Review Source
content

"Great Implementation"

What do you like best?

We are not currently finished with Implementation, but the implementation team is phenomenal.

What do you dislike?

The dash board that you see when you log in is not very informative.

What problems are you solving with the product? What benefits have you realized?

we hope to get better tracking of R&M costs, as well as have an easier way to schedule repairs

U
User
Validated Reviewer
Verified Current User
Review Source
content

"Easy to use"

What do you like best?

Finding work orders is simple. You can open a series of workorders at the same time. Entering quotes is quick.

What do you dislike?

Can't drag and drop attachments to add photos and pdfs.

What problems are you solving with the product? What benefits have you realized?

Faster communication with clients and service locations.

Ashley B.
Validated Reviewer
Review Source
content

"Retail Facilities Coordinator "

What do you like best?

Easy platform to use. Friendly staff were amazing in answering questions.

What do you dislike?

Often runs slower than desired. Lags too late often.

Recommendations to others considering the product:

Easiest retail platform in my opinion.

What problems are you solving with the product? What benefits have you realized?

Analytics, cost tracking

Angel W.
Validated Reviewer
Review Source
content

"Great Product- Even Greater Support"

What do you like best?

the level of customer support provided by SC is impressive to say the least... always a positive experience

What do you dislike?

n/a.... everything that was a concern, has been addressed

What problems are you solving with the product? What benefits have you realized?

n/a

Pamela B.
Validated Reviewer
Review Source
content

"SC Transform 2018"

What do you like best?

The transparency, having data at hand to make decisions based on, constant evolving technology.

What do you dislike?

Can always make improvements but don’t dislike

What problems are you solving with the product? What benefits have you realized?

Spend, vendor behavior

Victor P.
Validated Reviewer
Review Source
content

"service channel"

What do you like best?

What I like the best from using service channel is that I am able to manage vendors, cost and history of all our shops.

What do you dislike?

What I dislike is that there isn't any training videos different types of reports that dhow how much you have spent and saved.

What problems are you solving with the product? What benefits have you realized?

Benefit that I have realized about service channel is that I can even work while out and about from my phone.

UR
User in Retail
Validated Reviewer
Verified Current User
Review Source
content

"Manager, Store Facilities"

What do you like best?

Realtive ease of use for store, vendor and our Team

What do you dislike?

Sytstem some times get bogged down. Slow to pull work orders or log in

Recommendations to others considering the product:

From speaking with peers, Servcie Channel is one of the better options for Facility Management. They have good support to address needs. Living document that records history for our locations.

What problems are you solving with the product? What benefits have you realized?

We deal with day to day maintenance, so resolve stores issues on demand

UF
User in Financial Services
Validated Reviewer
Review Source
content

"Facilities Management for 800 NA Retail Locations"

What do you like best?

The tracking that can be done year over year...the longer we use it - the more benefits we see.

What do you dislike?

it's a 'love/hate' actually - love that it is always improving and expanding...hate the fact that I struggle to find the time to train on the reporting system and keep up.

For simple work order requests - it is super easy for the field.

Recommendations to others considering the product:

It is definitely worth you while to investigate the product.

What problems are you solving with the product? What benefits have you realized?

Especially as it relates to HVAC maintenance - keeping records is helpful for proper scheduled maintenance as opposed to emergency repairs...the historical data and the PM schedules are key!

Richard B.
Validated Reviewer
Review Source
content

"ServiceChannel’s Efficiency Contributes To Success"

What do you like best?

Intuitive user interface and the ability to share information in the NOTES field.

What do you dislike?

The location of the RETRIEVE REPORT button is too far down on the page.

Recommendations to others considering the product:

I’ve used their competitors and ServiceChannel is better in most facets.

What problems are you solving with the product? What benefits have you realized?

I am solving repair and maintenance issues throughout North America. Improving accountability from vendors is one of the benefits I’ve noticed in ServiceChannel.

Danielle R.
Validated Reviewer
Review Source
content

"Service Channel"

What do you like best?

Service Channel is easy to use. I am savvy with Excel, but the spreadsheets are easy to use for any one who is not Excel savvy.

What do you dislike?

The only thing I can think of is to ensure the naming conventions on the dashboard and the spreadsheet align with each other.

What problems are you solving with the product? What benefits have you realized?

Metrics for incoming and outgoing emails (aka tickets) within the company.

E
Executive Sponsor
Validated Reviewer
Review Source
content

"Powerful tool - excited on what's next"

What do you like best?

Reporting, Vendor Management. ease of entering a work order. in-house/3rd party compatibility.

What do you dislike?

Dislike the price hikes. Retail is an extremely competitive and would appreciate more consisten year over year costs. I understand SC is changing the FM world but we need to be cost conscience.

Recommendations to others considering the product:

Dive in and enjoy the ride. Free your time

What problems are you solving with the product? What benefits have you realized?

Transparancey

AN
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source
content

"Best for Retail - Not So Much for Other"

What do you like best?

The initial set-up support and identifying ways to fit to our organization. The auto ability to track costs at a building level.

What do you dislike?

The inflexibility to change data categories to match our organization. The drop off of support. The add on fees for reporting and the lack of notification of systemwide issues/fixes and upgrades.

Recommendations to others considering the product:

This is wonderful for a cookie cutter retail portfolio with sophisticated tech savvy vendors. Not so great for wide variety of real estate portfolio. There is a lack of ability to allocate invoices.

What problems are you solving with the product? What benefits have you realized?

Tracking total cost of occupancy. Certifying vendors.

AF
Administrator in Food & Beverages
Validated Reviewer
Review Source
content

"servicechannel"

What do you like best?

the ablility to see problems in equipment and to actually see the costs of service calls as they are incurred

What do you dislike?

the runaround for missed eta's. the length of time it took to set the product up. the functionality on the app is not as easy as anticipated. not sure you can approve proposals through the app?

What problems are you solving with the product? What benefits have you realized?

we are trying to get ahold of all the problems in equipment for replacement rather than repair. we have already identified a couple pieces that need to get replaced.

Charles B.
Validated Reviewer
Review Source
content

"Good stuff"

What do you like best?

ease of use, use of notes in work orders

What do you dislike?

over complicated work order emails . Too much detail. Please find a way to simplify this. Clear out the clutter and highlight the message.

What problems are you solving with the product? What benefits have you realized?

cost saving

AR
Administrator in Retail
Validated Reviewer
Review Source
content

"ServiceChannel Review"

What do you like best?

Work order management is easy to navigate, Preventative Maintenance work order generation and tracking is fairly easy.

What do you dislike?

I don't like that vendors cannot upload service call resolution verbiage/notes when completing the call. Those are typically added much after the call completion and can be complicated to locate and review. I don't like that proposal and invoice management are not accessible from the mobile app.

What problems are you solving with the product? What benefits have you realized?

Work order management, Preventative Maintenance management.

U
User
Validated Reviewer
Review Source
content

"Pretty Good Software!"

What do you like best?

Full customization of financial reports allows for easy review of spend.

What do you dislike?

Not having a store map to share with fellow departments.

Recommendations to others considering the product:

Reach out for support if you are having issues with building reports.

What problems are you solving with the product? What benefits have you realized?

Being able to report on sustainability.

UR
User in Retail
Validated Reviewer
Review Source
content

"Maintaining our stores one work order at a time............."

What do you like best?

The transparency of what is being done in the stores at all levels of management.

What do you dislike?

I find a lot of smaller vendors sometimes have a hard time working within the system.

What problems are you solving with the product? What benefits have you realized?

Allowing our district managers to see work orders that are ongoing at their locations.

Ability for accounting to ease the invoicing process and the ability to monitor costs before work is performed, not after the fact.

Veronica W.
Validated Reviewer
Review Source
content

"ServiceChannel has allowed us to keep a better control of vendors"

What do you like best?

Able to keep better records of vendors and services.

What do you dislike?

Not able to process refunds. through ServiceChannel

What problems are you solving with the product? What benefits have you realized?

Tracking how much is spent on repairs and services

E
Executive Sponsor
Validated Reviewer
Review Source
content

"key system "

What do you like best?

Ability to work with vendors on common platform and leverage large database of vendors. Accessible platform for our operations that is easy to use.

What do you dislike?

Custom analytics can be challenging to use

What problems are you solving with the product? What benefits have you realized?

Streamlined work order process

Pratik M.
Validated Reviewer
Review Source
content

"Service channel review"

What do you like best?

user friendly layout...easy to navigate

What do you dislike?

notes column needs to be more clear...more organized

What problems are you solving with the product? What benefits have you realized?

easier to contact vendors with issues that arise on the fly

Learn more about ServiceChannel

ServiceChannel Videos

Kate from G2

Learning about ServiceChannel?

I can help.
* We monitor all ServiceChannel reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.