ServiceChannel Reviews & Product Details

I have been using Service Channel for 10 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, get approvals and upload photos. Our technicians are also able to easily check in and out of jobs using the IVR system which allows us and the client to track the progress and completion of the job. The IVR system is easy to use with clear instructions. Review collected by and hosted on G2.com.

There are times when clients do not reply to our messages right away. Review collected by and hosted on G2.com.

I really enjoy using ServiceChannel because it is straightforward and simple to navigate. My primary tasks involve using the proposal and note features, and I find that it consistently serves as an excellent tool for our company to communicate with clients and manage our work orders. I especially appreciate when my clients are integrated with ServiceChannel, as my familiarity with the system over the past few years makes the process even smoother. Review collected by and hosted on G2.com.

One drawback I have observed with SC is that if a technician is unable to clock into a work order through the app, they must call in and have an SC representative manually clock them in. The representative then adds a note to the work order to document this. However, this does not count towards the providers IVR scorecard so it documents it as if we didn't check in at all since it was not able to be done through the app. I don't find this entirely fair that it doesn't go towards our score because we did take the time and steps to clock in some sort of way due to the app itself not working. Another note would be that we can't change the schedule date once the expiration date has gone by, so we have to reach out to the client to change those since it won't allow us to, even if we've scheduled on our end. Review collected by and hosted on G2.com.

Service Channel has great options to streamline communications among clients and vendors from start to finish. The website is easy to navigate and clear on instructions. It integrates with systems easily for information to flow without having to do too much manual work. There is always someone available to speak to in the instance where something is not correct. From the vendor perspective, it is easy to communicate with technicians how to manage the platform. I use Service Channel every day, multiple times a day. Review collected by and hosted on G2.com.

Service Channel's IVR could be simplified, The process for preventative maintenance with multiple visit dates is not user friendly. Service Channel could also do better to create simple step by step instructions on app downloading, IVR check in, uploading photos, etc in multiple languages. This would help to be inclusive of technicians who speak different languages and need clear instructions for completion. Review collected by and hosted on G2.com.

I love the capabilities for Service Channel to be integrated with our CRM software. This eliminates a huge amount of administrative work and redundancy as far as leaving notes, checking in and out times being communicated automatically into our system, automated reports indicating how many work orders are open and for how long, what work orders are being auto-sent to us, what work orders have yet to be invoiced, etc. I love the 24 hour support and the quickness with which they resolve any technical issues. I don't know of too many other CRM sites that have capabilities like Service Channel does. Review collected by and hosted on G2.com.

Some auto-completion steps seem to require us to ask that work orders be re-opened - but there are not really any other things I dislike about Service Channel. Review collected by and hosted on G2.com.

What I like best about ServiceChannel is how streamlined and organized the entire work order process is. It’s easy to submit requests, track progress, and communicate with providers all in one place. The platform reduces back-and-forth emails and saves a lot of time. Review collected by and hosted on G2.com.

Another challenge is the process for adding new customers. Since it requires sending invitations rather than allowing direct setup, it becomes time-consuming and can delay onboarding. A more straightforward method would make the platform much more efficient. Review collected by and hosted on G2.com.

We’ve been using the ServiceChannel platform for over 20 years, and it continues to be an essential part of our operations. The API integration with our system has significantly reduced duplicate data entry and allows for seamless, real-time updates with our clients. The platform itself is intuitive, easy to navigate, and quick to learn.

Over the years, the ServiceChannel team has evolved from being simply a service provider to a true partner. We greatly value their dedication and commitment to helping us serve our clients efficiently and effectively. Review collected by and hosted on G2.com.

From time to time, the system can be slower than normal when pulling reports. Review collected by and hosted on G2.com.

I really appreciate the ease of use of ServiceChannel, especially its user experience which is straightforward and easy to navigate. It facilitates seamless communication between my team and Walmart, allowing us to discuss estimated times of arrival and other logistics without needing emails, which streamlines our workflow. The communication trail feature is particularly valuable, providing a clear record to reference in case of any disputes or issues. Additionally, the initial setup was incredibly easy, with the entire team using the same login credentials which simplified access. Overall, ServiceChannel plays an essential role in my work, helping me stay informed and keep on top of tasks efficiently. Review collected by and hosted on G2.com.

I don't like that there is no button to totally close out a work order. Instead, I have to wait for a representative from Walmart to do it. Review collected by and hosted on G2.com.

I absolutely love the ease of use that ServiceChannel provides. It stands out as the most important feature for me because not all applications offer such user-friendly functionality. This intuitive nature makes handling a variety of services, such as plumbing, electrical, and water, trouble-free and efficient, which is crucial in our day-to-day operations. Moreover, it was incredibly satisfying to see how smoothly our corporation managed the initial setup, ensuring a hassle-free start. The convenience and straightforward interface truly set it apart, making ServiceChannel an indispensable tool for our dental office. I would highly recommend it to anyone, which is why I confidently rate it a 10 on the recommendation scale. Review collected by and hosted on G2.com.

At this moment I cannot think of anything ServiceChannel could be doing better. Review collected by and hosted on G2.com.

We find ServiceChannel incredibly efficient for managing a vast array of details when deploying technicians across the United States, whether they need to solve problems in remote areas or metropolitan locations. The platform ensures that technicians are capable of reaching stores promptly, diagnosing issues effectively, and communicating seamlessly with store management and our headquarters. ServiceChannel helps in managing all these transactional details smoothly. We also frequently use its work order management feature along with its capabilities to track the status of work orders, including time of arrival, completion, and when parts are due. The platform's ability to manage certificates of insurance, commercial details, banking, and invoicing information is invaluable. Additionally, ServiceChannel's performance scorecarding feature proves useful for evaluating our services with each client. We appreciate the integration with our work order management system, which, thanks to the API connection, ensures that data flows smoothly, enabling productive transactions. Having used ServiceChannel for over twenty years, We regard it as one of the pioneers of CMMS software systems for multi-site clients and continue to consider it among the best solutions available. Its reliability assures me enough to consistently recommend it to clients, friends, and colleagues, even rating it 10 out of 10. Review collected by and hosted on G2.com.

At this time, we do not have constructive feedback. Review collected by and hosted on G2.com.

I love how easy ServiceChannel is to work with, as it boasts a super user-friendly navigation that makes daily operations straightforward. The simplicity of accessing and managing tasks on a daily basis significantly streamlines my workflow. When work orders aren't closed up properly, I can quickly update the ticket status with just a simple click, ensuring efficiency in handling client requests. The initial setup was also easy, not presenting any difficulties, which was a pleasant surprise. Overall, ServiceChannel makes managing service tickets a smooth and hassle-free experience. Review collected by and hosted on G2.com.

I find the auto-generate timing for tickets in ServiceChannel could be improved. Clients can submit tickets manually, but often overlook the timing aspect, leading to situations where I have to request them to adjust or downgrade the offer. This additional step can complicate workflows and requires manual intervention to ensure that timing is appropriately managed. Review collected by and hosted on G2.com.