UJET Reviews & Product Details

The best thing about UJET is its seamless integration of multiple communication channels like voice, chat, and video in one easy-to-use platform, combined with real-time insights and AI-driven automation that significantly enhance agent productivity and customer experience. Its CRM-first, mobile-friendly design and outstanding usability make it simple for agents to manage customer support efficiently, even under pressure. Review collected by and hosted on G2.com.

UJET can be costly, especially as organizations scale beyond a small number of agents, with higher tiers and additional features adding to the price. Some also report occasional performance issues such as slow load times, unexpected shutdowns, and UI glitches, which can disrupt workflow. Review collected by and hosted on G2.com.

I really like how UJET brings all our customer interactions—calls, chats, and messages—into one easy-to-use platform. It’s super intuitive for our agents, which makes their jobs easier and helps us deliver better support. The real-time reporting and smart call routing have made a big difference in how quickly we can help customers. Review collected by and hosted on G2.com.

The pricing feels a bit steep, especially for smaller teams like ours. Some features need extra setup or customization, which can slow things down initially. Also, while support is helpful overall, sometimes getting quick answers during busy times can be a challenge. Review collected by and hosted on G2.com.

UJET is very helpful and useable all the necessary command was in the UJET. UJET is friendly to use and easy to handle. Review collected by and hosted on G2.com.

I don't have any thing that I don't like because it works faster and excellent most of the time. Review collected by and hosted on G2.com.

I like UJET because it offers a variety of assistance in customer service. Its interface also is easy to navigate that let me finish my work at ease. Those tools associated with tool are responsive and function well. Review collected by and hosted on G2.com.

The thing I dislike about UJET is that sometimes it crashed when multiple tabs have been opened. I know that computers are having difficulty to process this tool function but they should have address before launching.

This tool have a great potential to be used in other platform that required multitask as long as the issue I told about have been solved. Review collected by and hosted on G2.com.

The most helpful aspect of UJET is its advanced features that provides seamless and customer communication. Upsides include its ease of use and customization, the ability to provide personal, intelligent customer experiences, integration for better insights, improved agent productivity, and scalability to meet business needs. Review collected by and hosted on G2.com.

I think I don't have any dislike about UJET since I don't have any issues using it. Review collected by and hosted on G2.com.

I love that you can make overseas calls and it shows each country that you can choose from. My top fave Review collected by and hosted on G2.com.

Sometimes Ujet tends to freeze or randomly drop calls Review collected by and hosted on G2.com.

I like that you’re able to see all the other agents as well. Review collected by and hosted on G2.com.

I don’t like that when I try to add another person to the call, like in a conference call, it gets stuck on a previously used area code and won’t let me dial internationally. Review collected by and hosted on G2.com.

Interesting things about UJET that I like, based on their recent developments, UJET is not just adding AI features here and there — it’s pushing toward orchestrating the entire CX using generative AI + real‑time data. Review collected by and hosted on G2.com.

Anything that UJET can improve is Platform Stability / Technical Glitches and Customization Limitations Occasional lag or latency during high volume periods or when handling many interactions. Review collected by and hosted on G2.com.

It has all the information of the caller and can easily find it. Review collected by and hosted on G2.com.

It sometimes freezes, but I guess it is because of the software update made to our PC. Review collected by and hosted on G2.com.

I like UJET because it gives me features where I can select the next status to transfer the call to the designated department. It's also easy and understandable to set up, which helps in managing my work schedule effectively. Review collected by and hosted on G2.com.

Sometimes it gets automatic log out for no reason. In making outbound calls, sometimes I receive an error message saying the number is invalid even if it is the usual number of the customer. It gives us confusion on both parties. Review collected by and hosted on G2.com.