--- title: UJET Reviews meta_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1130 scale: '5' date_modified: '2026-08-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # UJET Reviews **Vendor:** UJET **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,130 ## About UJET UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. We infuse agentic AI across every aspect of the customer journey – from build and deployment, to end-customer, agent, and supervisor experiences – to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable analytics. Built on a cloud-native architecture, UJET ensures unmatched security, scalability, and prioritized data analytics. Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. ## UJET Pros & Cons **What users like:** - Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features. (51 reviews) - Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting. (34 reviews) - Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations. (20 reviews) - Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities. (17 reviews) - Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity. (17 reviews) - Integrations (16 reviews) - Users find UJET **intuitive and easy to use** , enhancing work efficiency and ensuring user-friendly interactions. (15 reviews) - Navigation Ease (13 reviews) - User Interface (11 reviews) - Reliability (10 reviews) **What users dislike:** - Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience. (14 reviews) - Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times. (11 reviews) - Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays. (8 reviews) - Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity. (8 reviews) - Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow. (7 reviews) - Users experience **workflow disruption** with UJET due to crashes when multiple tabs or tools are open, causing frustrating delays. (7 reviews) - Users report persistent **bugs** causing notification glitches, mispunch issues, and unexpected logouts, disrupting their experience. (6 reviews) - Software Bugs (4 reviews) - Time Consumption (4 reviews) - Call Issues (3 reviews) ## UJET Reviews ### 1. Ujet efficiency **Rating:** 3.0/5.0 stars **Reviewed by:** Marjorie D. | Social Media Moderator, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about UJET?** What I like best about UJET is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in. Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind. **What do you dislike about UJET?** Nothing, I don't dislike anything about UJET. **What problems is UJET solving and how is that benefiting you?** The problems that UJET is solving and how it's benefiting me is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in. Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind. ### 2. Review Ujet **Rating:** 2.5/5.0 stars **Reviewed by:** Kevin Alexander S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about UJET?** The user interface and the several options to work with the metric agents **What do you dislike about UJET?** ujet has 10 sec for delay to the updates and the high time to dowland the reports **What problems is UJET solving and how is that benefiting you?** analytics in real time ### 3. Ujet review **Rating:** 2.5/5.0 stars **Reviewed by:** Aisling S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about UJET?** I like the fact that Ujet has multiple functions, phone and chat. This helps keep all interaction within one widget. **What do you dislike about UJET?** The fact that when a customer calls and hangs up before you answer it, it is classified as a delta missed call. Call backs, there is no clear indication that you are calling the client back. Call transfers, it only provides a first name of the agent you are transferring too and if you work in big organziation with people who have the same name it is difficult to identify the invidual you are transferring the call to. **What problems is UJET solving and how is that benefiting you?** Currently, they are attempting to identify the issues with missed vs delta calls with support agents. This will help all support agents identify what they can do better to answer calls within their company SLA ### 4. Amazing and learnable easy to operate **Rating:** 3.0/5.0 stars **Reviewed by:** Erick james p. | call center agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about UJET?** past reliable and easy to operate and its better to use and i can see my shift schedules everyday **What do you dislike about UJET?** sometimes while im working it hang and sometimes it operate slow **What problems is UJET solving and how is that benefiting you?** it help me to know what my status while im on work shift and provide my work schedules ### 5. Has major Issues **Rating:** 2.5/5.0 stars **Reviewed by:** Danielle B. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2023 **What do you like best about UJET?** The ability to sometimes navigate to customers **What do you dislike about UJET?** The fact that calls drop consistently will gltich with no type of warning in which I am talking to a customer and it will freeze or log me completely out **What problems is UJET solving and how is that benefiting you?** Being able to speak or chat with Live customers is useful but not when the system is having issues ### 6. Pleasant **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about UJET?** UJet is an amazing tool, since I use it on daily basis, I find my experience with it pleasant **What do you dislike about UJET?** I don't recall a time when I'd disliked something about UJet. **What problems is UJET solving and how is that benefiting you?** Helps connecting overseas both inbound and outbound ### 7. There were some issue and mismatch data with Verint **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about UJET?** We use Ujet for Intraday purposes. Intraday analytics **What do you dislike about UJET?** Some issues that we faced. - coding in Verint mismatch, etc. **What problems is UJET solving and how is that benefiting you?** Ujet helps monitor the queue volumes t the enterprise. ### 8. UJet is wishy washy. Sometimes it works, sometimes it doesn't. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about UJET?** UJet is useful because I can keep track of my breaks and lunches. **What do you dislike about UJET?** I'm not too fond of UJet because the delay. **What problems is UJET solving and how is that benefiting you?** I can call my customers back if the line disconnects. I am able to keep track of my hold time. ### 9. Great when it rings **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about UJET?** I really like the agent/ admin dashboard and intuitive reporting. **What do you dislike about UJET?** We've had issues with our agents not hearing the ring notifications, typically their first call of the day. We prefer to have a widget that's not dependent of Google Chrome and can move on any tab or page the agent is on so they won't miss any calls. **What problems is UJET solving and how is that benefiting you?** Unfortunately, we've decided to end our contract with Ujet. They're helping us with moving over to a new phone system and will help port over our phone numbers. **Official Response from Laura Powell:** > Thank you for sharing your feedback - we are certainly sad to see you go! The issues you experienced with ring notifications are definitely not expected behavior, and our support team would be happy to help troubleshoot further with you: support@ujet.cx. ### 10. Average CX product with lots of potential **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about UJET?** - UJET's CX response time (within 1-business day) - Product allows us to do the most basic and important CX functions **What do you dislike about UJET?** - Limited product features (e.g. dashboard reporting is barebone) - UI/UX for sms makes it difficult for agents to provide seamless support to our clients **What problems is UJET solving and how is that benefiting you?** - Call/SMS service - Report and track on daily KPIs ### 11. What do I think about Ujet? **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about UJET?** I think Ujet is clear and easy to use. The connection is very clear. **What do you dislike about UJET?** It does not ring most of the time which results in a lot of missed calls. **What problems is UJET solving and how is that benefiting you?** I used Ujet to help participants with the scheduling process. It's very clear when connected and I love how they give us 3seconds before we go live. **Official Response from Laura Powell:** > Thank you so much for sharing your feedback - we hope to improve your experience. Not hearing or setting notification alerts for calls is definitely not expected behavior, and our support team would be happy to help troubleshoot with you. Please reach out to our team, we look forward to solving this with you: support@ujet.cx. ### 12. Ujet is a decent phone system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about UJET?** Ujet is not a piece of standalone software; it's less bloat. The call quality is better than our last system and has a few more features. **What do you dislike about UJET?** The lack of customization and itemized volume sliders. The number of bugs in a multitude of browsers. **What problems is UJET solving and how is that benefiting you?** We are early in our deployment and are still working that out. ### 13. Ujet is missing vital features that most soft phone services have. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about UJET?** The environment has a clean layout and is user friendly. **What do you dislike about UJET?** On the backend, reporting is a mess. Also do not like the process for downloading calls to review. **What problems is UJET solving and how is that benefiting you?** I am unsure at this time. ### 14. Call in Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about UJET?** That i can note accounts even ater the call. **What do you dislike about UJET?** How often it glitches. It becomes idle very fast **What problems is UJET solving and how is that benefiting you?** I don't really solve problems, but I am able to put calles where they go and note calles. **Official Response from Laura Powell:** > Hi there! Thank you so much for sharing your feedback - we hope to improve your experience. What you are experiencing with glitches is definitely not expected behavior, and our support team would be happy to help troubleshoot with you. We look forward to solving this with you: support@ujet.cx. ### 15. Good but too much background noise **Rating:** 3.0/5.0 stars **Reviewed by:** Baltazar A. | Quality Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about UJET?** I like that it is to easy to create reports and handle them **What do you dislike about UJET?** There is a complete lack of background noise, some other platforms have an excellent background noise control and, it creates connection problems **What problems is UJET solving and how is that benefiting you?** I think it is helpful on the call center work but it has a lot of ground to improve ### 16. UJet is helpful **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about UJET?** Visibility of information on the incoming call screen is useful when utilizing this with other programs to resolve current issues. **What do you dislike about UJET?** Multiple UJet connection glitches with Auxes and timestamps while in certain auxes **Recommendations to others considering UJET:** Be very patient with the system, transfer and conference feature is great! **What problems is UJET solving and how is that benefiting you?** Customer Service related problems. ### 17. Postmates Ujet **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about UJET?** efficient for work purposes. The layout is easy to use in a fast and slow pace work environment **What do you dislike about UJET?** the 45 second wrap-up time. I feel like should at least be a full minute & 30 seconds. They should have a setting where it would alarm you on the hold time that you set. **What problems is UJET solving and how is that benefiting you?** When people call the wrong department, ujet makes it easy to transfer people ## UJET Discussions - [Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee](https://www.g2.com/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee) - 1 comment, 2 upvotes - [Does UJET offer a Service Level Agreement (SLA)?](https://www.g2.com/discussions/availability-0e76ff74-9bfe-47d9-8eea-c9607259858f) - 1 comment, 2 upvotes - [Can I use this for sms?](https://www.g2.com/discussions/can-i-use-this-for-sms) - 1 comment, 1 upvote - [How can I utilize Ujet more to the best of it capability.](https://www.g2.com/discussions/32957-how-can-i-utilize-ujet-more-to-the-best-of-it-capability) - 1 comment, 1 upvote - [Why is it that some calls never connect?](https://www.g2.com/discussions/25533-why-is-it-that-some-calls-never-connect) - 1 comment, 1 upvote - [View UJET pricing details and edition comparison](https://www.g2.com/products/ujet/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A14%3A53+-0500&secure%5Bsession_id%5D=82e51655-ffaf-4ba5-8141-b8634e161c5d&secure%5Btoken%5D=f2aa78230d00db86c3fb5928e0f6e2d9c75bef9adbd474ca7a1af9dbf0e34a1d&format=llm_user) ## UJET Integrations - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [InTouch Tool](https://www.g2.com/products/intouch-tool/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Turo](https://www.g2.com/products/turo/reviews) ## UJET Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top UJET Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)